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John Lewis

#661 of 919 Shopping in London
Closed Now: 9:30 AM - 8:00 PM
Open today: 9:30 AM - 8:00 PM
Review Highlights
A departmental store with heritage

Saw lots of John Lewis ads and thought I had to visit the store at least once to see what the fuss... read more

Reviewed 4 weeks ago
via mobile
What a disappointment

Used to go to this flagship store all the time. Went on a Saturday & John Lewis had more staff that... read more

Reviewed 4 weeks ago
London, United Kingdom
Read all 655 reviews
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All photos (150)
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What Makes It Special
Collaborations with Alice Temperley and its own Kin label play well with the fashion crowd, but it's the roof garden and stylish, not-so-basic homewares selection that may be the biggest draws.
Closed Now
Hours Today: 9:30 AM - 8:00 PM
Traveler Overview
  • Excellent23%
  • Very good19%
  • Average9%
  • Poor7%
  • Terrible42%
Travelers talk about
“oxford street”(80 reviews)
“roof garden”(29 reviews)
300 Oxford Street, London W1A 1EX, England
+44 20 7629 7711
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Reviews (655)
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All reviews oxford street roof garden department store shoppers shoes
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1 - 10 of 579 reviews
Reviewed 1 week ago

First class store nice stafe good service what morman you add two first clase only fist clase pay cheap youget monkeys not cheap so you do not get monkeys great it

Date of experience: April 2019
Thank tonyroddy1234
Reviewed 1 week ago via mobile

Wish I could rate minus 10 stars! So today we had our Asha Dinning table replaced by the 3rd time due to horrendous cracks the size of cannons appearing on the the last ones... hours spent on the phone with customer services, then waiting for...More

Date of experience: April 2019
Thank Beth B
Reviewed 2 weeks ago

My wife and I went to Comptoir Libanais on 13th March for lunch having been there a few times before. The food is good but I bit into something hard in my falafel which broke my tooth and caused a lot of pain. I couldn't...More

Date of experience: March 2019
Thank Minesh P
Reviewed 3 weeks ago

I purchased an item from John Lewis recently and it was sent to France and supposedly delivered. I never received the item and despite numerous emails and phone calls have never received either a refund or replacement item.

Date of experience: February 2019
3  Thank VictoriaG87
Reviewed 4 weeks ago

Used to go to this flagship store all the time. Went on a Saturday & John Lewis had more staff that customers. The layout of the place is awful. Before they modernised the building it may have been old fashioned but it had an identity....More

Date of experience: March 2019
Thank JKOB311
Reviewed 4 weeks ago via mobile

Saw lots of John Lewis ads and thought I had to visit the store at least once to see what the fuss is all about. Well layout and stocked with house brands. There is a good selection of food on the TOP floor and the...More

Date of experience: March 2019
Thank bensont739
Reviewed March 14, 2019

I walked into the Exeter John Lewis store in the first week of January 2019 and choose some new curtains for my bedroom in about 30 minutes. I wanted them fitted by John Lewis's and they said that wasn't a problem. Its now mid March...More

Date of experience: January 2019
1  Thank Devonman12345
Reviewed March 14, 2019 via mobile

Went here at Christmas to get some gifts for my family it's a nice place everyone is very professional and takes time to help you!

Date of experience: March 2019
Thank girlontravels23
Reviewed March 13, 2019 via mobile

Never shopping at john Lewis again, three faulty dinning table s. Numerous cancelled deliveries, all apologies and no action. They expect you to waste your time waiting for them then cancel, apparently even after three damaged tables over four months your not a priority.

Date of experience: March 2019
1  Thank miles B
Reviewed March 7, 2019 via mobile

Absolutely horrible experience with the service and customer support. I gave my airpods for repair and two weeks later they called me to ask for a proof of purchase and when I said I didn’t have it (“surprisingly” I don’t keep the receipts for 18...More

Date of experience: February 2019
2  Thank Anastasiia S
View more reviews
Marylebone offers what so many London neighborhoods
cannot: a village feel coupled with urban convenience.
Much of its success rests in its location. Wedged
between the northeastern corner of Hyde Park and the
southern end of Regent's Park and with a number of
Tube stations within easy reach, Marylebone is as
pedestrian friendly as Central London gets. The
bustling shopping mecca of Oxford Street separates it
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Questions & Answers
Ask a question
December 23, 2016|
AnswerShow all 2 answers
Response from Markaz | Reviewed this property |
You can only trace this if it was signed for? You can get the delivery code number - maybe from John Lewis - and look online on Royal Mail tracking to see the signature. Failing that it is if the postman remembered where he... More
October 1, 2016|
Response from SAM21andALAN19 | Reviewed this property |
It should when You enter the store name if not as its new it might not be on the web yet leave it a few days and try again x
karen s
October 29, 2015|
AnswerShow all 2 answers
Response from Ros R | Reviewed this property |
Definitely Oxford Circus travelling on Victoria, Central or Bakerloo lines (depending where you are starting from).