The Conran Shop Chelsea

The Conran Shop Chelsea, London: Hours, Address, The Conran Shop Chelsea Reviews: 3/5

The Conran Shop Chelsea
3
Speciality & Gift Shops
10:00 AM - 7:00 PM
Monday
10:00 AM - 6:00 PM
Tuesday
10:00 AM - 6:00 PM
Wednesday
10:00 AM - 7:00 PM
Thursday
10:00 AM - 7:00 PM
Friday
10:00 AM - 6:00 PM
Saturday
10:00 AM - 6:30 PM
Sunday
12:00 PM - 6:00 PM
About
Located in the historic Michelin Building in London's Brompton Cross, The Conran Shop Chelsea is the ultimate destination for the design conscious consumer. Expect to find an eclectic mix of iconic furniture, lighting, textiles and art alongside an impressive array of gifts and books. On the lower floors, a wide selection of kitchen, dining, bed and bathroom goods sit alongside an enchanting area of toys and furnishings for children.
Suggested duration
1-2 hours
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The area
Address
Neighborhood: Chelsea
Wealth courses through The King's Road, Chelsea's upmarket artery of West London life packed with shops, eateries and glitzy nightspots. For people-watching at its best and luxury retail therapy that's largely unrivalled, this area cannot be missed. But if this showy street starts to overwhelm or a moment of price tag shock sends you reeling, a quick detour down pretty much any of many King's Road veins will reveal a quieter side of Chelsea. Here the stately Royal Hospital hosts its world-famous flower show, and the Thames rolls along at a lazy pace, with leafy Battersea Park and its Peace Pagoda beckoning from across the river.

3.0
35 reviews
Excellent
14
Very good
4
Average
0
Poor
1
Terrible
16

Judith W
Dallas, TX79 contributions
A fun place to visit
Sep 2021 • Solo
After a delicious lunch at the Bibendum Oyster Bar, I stopped in to browse. I was greeted at the door and several times inside by friendly staff. They have a great variety of fashionable and useful items for the home and a few but lovely artisan created jewelry pieces. It’s a nice way to spend a half hour in Chelsea.
Written September 3, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

isla213
London, UK2 contributions
Don't order online with Conran!
Jan 2021
Missing items in an order, one entire order not received. Nobody in customer services gets back or responds - I have spent nearly two months trying to get an order I have already paid for sent and I am still not there. I imagine I will not get a credit either (as nobody responds or takes their customers seriously). Would NEVER recommend anyone buying anything from this shop on line - it is a nightmare.
Written March 1, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

tomhenryjones
london2 contributions
SHOCKINGLY BAD - NOW A SAD HIGH STREET NAME
Feb 2021
3 orders placed in January 2021 sale

What a joke. THE WORST ONLINE EXPERIENCE. website shows in stock - items missing from delivery - items smashed - full payment taken - emails sent to customer service - no responses - no refunds - NOTHING
how can you not operate a phone line??? ah.... due to covid. you have after all only had a year to sort out a phone line...
HONESTLY once a shining star in design - it is now a very sad brand.
Written February 16, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

katy214
London, UK30 contributions
Awful
Dec 2020
Awful customer service, no response from numerous emails and cannot get through on the phone. Order placed, money taken and product still not arrived.
Written February 10, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

George C
United Kingdom3 contributions
Zero consideration for long standing customers
Dec 2020 • Couples
I would give them zero stars if I could. Order paid in full December 8th and still nothing, not responding to emails, calls or any form of social media.
Written February 7, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Naa
11 contributions
Disgusted with the the lack of consideration for customers.
Dec 2020 • Solo
They have taken my money for some furniture and yet the order has not been fulfilled. No response to my emails or messages. DO NOT BUY a from them.
Written February 4, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Steph
Deal, UK15 contributions
Terrible
Dec 2020 • Solo
What has happened to the Conran shop? No response from customer service via email, telephone or via social. Have no idea what has happened to my expensive delivery ordered before Christmas. Do not order from this shop. I only ordered via Conran as they historically always had fantastic and efficient customer service.
Written January 27, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

CECTRAV
London, UK72 contributions
Beyond disgusting.
Dec 2020
What on earth has happened to the once famous Conran store? Disgusting customer service, from what used to be one of Europes coolest and respectable stores.

I ordered multiple items in November. Days passed. I received an email informing me that two items were out of stock, but the remainder of my order would ship that day. Great, I thought - Christmas sorted and it's still November.

If only.

No confirmation of shipping was ever sent. It's now the 22nd of December as I write this, Conran have ignored multiple emails to see where my items are. They have taken my money. Their customer service phoneline has been completely cut off. They are deleting customer comments from both their Facebook and Instagram.

They are behaving like a company that is about to go bust.

Awful. I will never, ever use their stores again.
Written December 22, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Destination259656
1 contribution
Do not order with the Conran shop
Nov 2020 • Solo
Beyond annoyed at the Conran shop. Ordered online at the beginning of November 2020. Had to chase and chase for updates to be told today that my order has now been cancelled as they could not send one item out of 6. I had told customer service to just refund that item which they agreed to do and what do they do refund the whole lot, not what I asked for. Left high and dry now a week before Christmas.
Written December 18, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

ClaraRuritania
Ruritania4 contributions
what has happened to the Conran Shop
Nov 2020
I placed an order for Christmas on November 17th - it was debited from my credit card - no delivery has come... now when I ring the phone answers then goes engaged then dead... they don't answer their e mails... this is so unlike the Conran of old - what is happening ?
Written December 14, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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Frequently Asked Questions about The Conran Shop Chelsea

The Conran Shop Chelsea is open:
  • Sun - Sun 12:00 PM - 6:00 PM
  • Mon - Tue 10:00 AM - 6:00 PM
  • Wed - Thu 10:00 AM - 7:00 PM
  • Fri - Fri 10:00 AM - 6:00 PM
  • Sat - Sat 10:00 AM - 6:30 PM


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