We are so glad you enjoyed your experience at Royal Blackheath. It is indeed such a beautiful venue that we want to share with as many people as possible. we hope to see you again.

Dear Madam, I am sorry that you feel that you have received a negative service from Royal Blackheath Golf Club. Management have looked into your complaint and we would like to offer the following response: Firstly The vouchers for you husbands lessons were purchased last November 2014, as per our club policy, refunds are not issued for any lessons after the first 28 days of purchase. Furthermore the lessons were purchased by your mother who has previously been contacted and agreed that the lessons were not going to be refunded as per our refund policy. At this point our Golf Professional offered to still honour the voucher so that it could be transferred to someone else or held until your husband was able to use it. She was very happy with this conclusion when our Golf professional spoke to her on the phone last week. Further points to make are: •A refund to the gentleman in question cannot be issued because he was not the purchaser of the voucher. •Royal Blackheath have only received one email which was responded to the next day. •The Golf professional has never spoken to the voucher recipient or his wife or recieved a phone call from them, so the comment of being short with him is hard to understand. No doubt, it is a shame that this gentleman has had an injury and we wish him a speedy recovery however we feel that as a club we are being more than reasonable honoring this voucher (which was purchased nearly 10 months ago) for another person or a later date. Royal Blackheath Golf club and its staff pride ourselves on providing a professional service to all clients and visitors to the club at all times. We hope this response will be considered by other customers wishing to visit our Club in the future. Yours Sincerely, Management