Aspers Casino Westfield Stratford City

Aspers Casino Westfield Stratford City

Aspers Casino Westfield Stratford City
3
12:00 AM - 11:59 PM
Monday
12:00 AM - 11:59 PM
Tuesday
12:00 AM - 11:59 PM
Wednesday
12:00 AM - 11:59 PM
Thursday
12:00 AM - 11:59 PM
Friday
12:00 AM - 11:59 PM
Saturday
12:00 AM - 11:59 PM
Sunday
12:00 AM - 11:59 PM
About
London Casino based on the top floor of Westfield Stratford City, less that 15 minutes from Liverpool Street and open 24 hours a day. Aspers Stratford is the ultimate leisure destination for all occasions. The vibrant casino floor is home to two stylish bars and an à la carte restaurant, offering top class sport, entertainment, live music & nightlife. It's number one when it comes to choice, at all times of the day.
Duration: More than 3 hours
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The area
Address
How to get there
  • Stratford International • 4 min walk
  • Stratford • 4 min walk
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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.


3.0
3.0 of 5 bubbles284 reviews
Excellent
82
Very good
51
Average
35
Poor
26
Terrible
90

KSE
London, UK1 contribution
1.0 of 5 bubbles
Jul 2022 • Friends
Played for years in Northampton and Milton Keynes with no issue - VIP Gold membership, manager’s direct contact, free meals, presents on my birthday, great relationship with the staff. Relocated to London and played in Stratford for a couple of months, and conveniently after winning a few thousand £ found myself banned with no explanation. 8 years later now I’ve qualified for a third party event that unfortunately the next stage is being held at this venue and all I get is a copy and paste response that they can ban you at any time for life with no explanation. Even threatening to arrest me for trespass if I attempt to enter! One manager says email head office to find out the reason, next one says we don’t have to tell you. Stunned is an understatement. Feel free to go and spend money but be very careful not to win anything at Aspers Westfield!!
Written August 19, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

T2
London, UK1 contribution
1.0 of 5 bubbles
Jul 2022 • Couples
Aspers Manager Ugo, wow!!! this person should be reviewed closely. Impolite, intimating and arrogant. How anyone would except his personality in a customer facing position.

Our visit to Aspers in London hadn’t been the experience we had envisioned. To be honest, I was upset with the manner we engaged into this confrontation with him, I understand Cctv will demonstrate Aspers managers ‘UGO’ aggressive behaviour. In hindsight his rude character was obviously on show to start with.
Written August 8, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi, We are very sorry to hear that you were left disappointed after your visit to our Stratford Casino. Providing our customers with the best possible service is always our top priority, however it seems that we may have fallen short on this occasion. Can I please request that you give us a little more feedback regarding your visit so that we can investigate what went wrong. Can you remember the day and time of your visit? Did you experience your issue inside or outside of the Casino? Many thanks.
Written August 10, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

SeaTowers
1 contribution
1.0 of 5 bubbles
Nov 2022
Aspers security manager Ugo. Tried to get into Aspers with my girlfriend and was told by security my girlfriend was fine and I was not allowed for being too drunk when we both had not even been drinking. The other customers also waiting before us found this ridiculous as they could clearly see we were both sober and asked to speak to the doorman’s manager for us before we even got the chance to.

Upon arrival of the manager he spoke to the customers before us and they again illustrated they should let us in without us even asking. We then met Hugo who judged myself to be fine but my girlfriend intoxicated and didn’t even give us the chance to speak. He spoke to us in such an aggressive and judgmental tone. I immediately started looking for his badge and found Ugo. When he finished his intimating and rude speech I said he was incorrect and would be complaining. No customers should have to deal with that attitude and manner and he should be looked at.
Written November 18, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Joe, Thank you for taking the time to leave your review. We are very sorry to hear that you were unhappy after you and your girlfriend were refused entry to our casino. As a casino, we operate under very strict regulations and our licensed security staff have a moral and legal obligation to not allow entry to the casino to anyone they believe are intoxicated. There isn’t a test we can or have to conduct to make this decision, and it remains subjective and in the view of the door staff at that time. I understand this was not the way you envisaged your evening to end, but hope you can understand the reasoning behind it. We have also noted your comments regarding the way you were spoken to by our security officer, and passed this on to the team.
Written December 1, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

JohnGaff
london23 contributions
1.0 of 5 bubbles
Sep 2022 • Couples
First visit tonight for my partners 48th birthday to meet a large group of friends who were already in casino. Refused entry as my partners driving licence was several months out of date. The ‘bouncer’ on duty on 9th September could clearly see my partner was old enough to gamble and wouldn’t accept that credit card was further proof of ID and would only accept passport as alternative form of ID. Why should we have to carry passports round with us in our own country ? Whilst I appreciate that casinos needs to check that people are old enough to gamble, refusal of entry was ridiculous as it meant whole party then left casino.. Business lunacy at a time when the hospitality industry is suffering. Can someone from Aspers please let me know if they think this is good business policy to be so inflexible? Would they have broken any laws by using common sense and discretion ?
Written September 9, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Keith, Firstly I would like to apologise for the impact this situation had on your evening when out celebrating. I completely understand that your partner was of the required age to gain entry but unfortunately, we don’t have any flexibility when it comes to ID requirements. As part of our license conditions all guests must either produce a membership or a valid photo identification which in turn is placed through the ID scanner at the entry. This is an operational requirement. I hope this explains the situation and once again my sorry if this had a negative impact on your evening.
Written September 13, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Costas Andreou
1 contribution
5.0 of 5 bubbles
Aug 2022 • Solo
Absolutely delightful place.
The staff were friendly and helpful and mindful of the customers, I was not prepared for such a wonderful experience. They are totally disabled friendly with access for all. They have charging points for phones under lock and key. An outdoor balcony and a poker room. A cozy bar with some pub/bar food. Plus a more formal restaurant and chill out room. Place to just relax highly recommend this place.
Written August 31, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Costas, Thank you so much for the great review! We are thrilled that you had such a great experience at our Stratford Casino. We hope to welcome you back again soon.
Written August 31, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Raj V
13 contributions
1.0 of 5 bubbles
Aug 2021 • Friends
Avoid at all costs if you are not white. I don't normally give reviews but literally this place cross the line. The systematic racism is strong at this branch considering Stratford is the most diverse places around. Been going to this place a few times and it's always been a bad experience considering I am literally a chill person. If you are of any other culture you simply will get refused at the bar and security are quick to escorts the non whites out. Not worth the time.
Written August 19, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

A C
1 contribution
1.0 of 5 bubbles
Feb 2024 • Family
PLEASE DON'T GO. Last time we won £8K (2.5K was my own money) and they didn't allow me to take our pay out (Didn't even allow me to take my own money that I exchange from the first place). Took all our chips and then 2 weeks later eventually allowed us to take our money. The moment you start winning, you will get non stop harass by their stuffs, non stop asking questions why are you wining or income or what job do you do. They claimed is for AML purposed but it didn't seem was an issue until you started winning. Their attitude is like HOW COULD YOU WIN from us. Come on, as a casino don't be so cheap about only few thousands of winning.
Written February 14, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for taking the time to review. I would be more than happy to review your experience further. Please contact me via gm.aspersstratford.co.uk. Look forward to hearing from you. Luke General Manager
Written March 14, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Will H
Brentwood, UK139 contributions
1.0 of 5 bubbles
Nov 2023 • Friends
Your croupiers are grossly inexperienced. I am a seasoned roulette player I play up and down this country and I can safely say that your roulette croupiers do not have a clue of how to hand out pay outs. The spin times are ridiculous, they all need to be retrained bar the very odd exception. You do not have enough tables open for customers, people lean over you, knock over your chips not an enjoyable evening at all.

Much more superior casino chains out there I visit them regularly!! You won’t have my custom again, very tatty and rough casino.

Bar staff are adequate but you do not staff your bar with enough of them so the wait times for drinks is also ridiculous.

The competition have left you way behind.
Written November 28, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for the review WillH988 Your feedback is essential for us to improve our guest experience. During this time we did have an extensive recruitment drive resulting in a high volume of inexperienced staff. I can assure you our team are now fully trained and efficient to meet our guest expectations. Come and see us again to see the difference! Many Thanks
Written January 26, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

George B
1 contribution
1.0 of 5 bubbles
Nov 2023 • Solo
The cash game on poker is fixed. There is players working with dealers who cheat against you. The automatic shuffler is rigged and the dealer will never cut the cards after. A lot of the players are disguised workers to help bring in revenue
Written November 26, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your review georgebS2481WC, I can assure you we operate in a highly regulated industry which stands by being open and fair to our guests. However, I would like the opportunity to understand your feedback further. Therefore, would you you contact me directly to GM.Stratford@aspers.co.uk with further detail? Many Thanks
Written January 26, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Max S
1 contribution
1.0 of 5 bubbles
May 2023 • Friends
Security guard on shift tonight 23/05/23, ruined my 22st birthday completely, had one pint out and he didn’t let me in and let all my pals in without a blink of an eye. I am a member aswell. Very disappointed and wouldn’t receive this kind of behaviour at a Grovsner casino. Very dissatisfied.
Written May 23, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Aspers Casino Westfield Stratford City - All You Need to Know BEFORE You Go (2024)

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