The Grosvenor Victoria Casino London

The Grosvenor Victoria Casino London

The Grosvenor Victoria Casino London
3.5
12:00 AM - 11:59 PM
Monday
12:00 AM - 11:59 PM
Tuesday
12:00 AM - 11:59 PM
Wednesday
12:00 AM - 11:59 PM
Thursday
12:00 AM - 11:59 PM
Friday
12:00 AM - 11:59 PM
Saturday
12:00 AM - 11:59 PM
Sunday
12:00 AM - 11:59 PM
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About
Standing proudly in the heart of London is The Grosvenor Victoria Casino, affectionately known as The Vic. In our venue you’ll find a range of classic casino slots and table games, along with delectable drinks at our bars and some truly fine dining in our restaurant. What’s more, you’ll find plenty of exciting places to play, from our innovative alfresco gaming area, The Loft, to our iconic Poker Room and the exclusivity of our VIP area. We're open 24 hours a day 7 days a week and are within walking distance of Marble Arch and Edgware Road stations.
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The area
Address
Neighborhood: Marylebone
Marylebone offers what so many London neighborhoods cannot: a village feel coupled with urban convenience. Much of its success rests in its location. Wedged between the northeastern corner of Hyde Park and the southern end of Regent's Park and with a number of Tube stations within easy reach, Marylebone is as pedestrian friendly as Central London gets. The bustling shopping mecca of Oxford Street separates it from Soho and Mayfair, exclusive Regent Street marks its border with Fitzrovia, and cosmopolitan Edgware Road serves as its western edge. Within this enviably situated quarter are an array of outstanding restaurants (from Michelin darlings to down and dirty cheeseburgers), an impressive assortment of independently owned shops, and some of the city's quietest and most pleasant nooks, crannies and cobbled lanes.
How to get there
  • Edgware Road • 5 min walk
  • Marble Arch • 8 min walk
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.

3.5
95 reviews
Excellent
45
Very good
18
Average
8
Poor
3
Terrible
21

Csaba V
3 contributions
Sep 2020 • Solo
Been here last week to play a bit of poker cash game, I had to wait well over an hour to get seated. There was plenty more people waiting so they could have opened a table, I assume they didnt have enough dealers. Other than that the game was ok, dealers are professional and Covid guidelines being followed (screens between players etc).
Written September 30, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi 739csabav Thank you for your review of our poker room. We are addressing the dealer shortages and are currently recruiting new team members. We appreciate you taking the time to post a positive review and look forward to seeing you again soon. Team Vic
Written September 8, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

BLL98
County Monaghan, Ireland19 contributions
Nov 2016 • Couples
My boyfriend came to London from Ireland for his birthday so I decided to book something special through YPlan. On arrival we were greeted by our host, Charlotte, who showed us around the casino and gave us details of what was planned for our visit. Charlotte was an exceptional host with fantastic client care. Dinner at the restaurant couldn't be faulted - taste and service. The Yplan offer included a 3 course meal, drink and one hour lesson on how to play Blackjack, Roulette etc for £30. Would highly recommend visiting!
Written November 13, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear BLL98, Thank-you for taking the time to review our casino and your Yplan experience. We are delighted that you enjoyed your night and that our casino host made your experience even better. It is lovely to read such wonderful feedback and we look forward to seeing you again in the future. Kind Regards Vicki P
Written December 22, 2016
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

haveyouben
Chicago, IL122 contributions
Jul 2013 • Solo
Been to this Casino twice in 2013, can't say that I'm quite proud of either experience. This place serves as a convenient stop after the pubs have closed up shop.

Free to join (and why would I pay anyways?), I've found myself playing poker with a motley looking group of people till 8am. Definitely not the tourist side of London.

Staff was quite friendly at the poker tables. Luckily the two times I've played there was good chat in the room, and not too many SERIOUS poker players. Barclays ATM near, so you can take out cash beforehand.

Fantastic kebab food restaurants around the area as well.
Written January 29, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Ben W, Thank-you for your review in January, all our customers reviews are important to us. We have now finished our major refurbishment which was taking place during 2013 and every thing is now starting to settle down in the casino. We are sorry you felt that it wasn't a great destination for poker and will take onboard your feedback. We would love for you to visit if you are in the UK again to see the difference now the refurbishment has finished. Please feel free to contact me on your next visit on 020 7298 2432 or vic.marketing@rank.com Kind Regards Vicki
Written June 3, 2014
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Christian C
2 contributions
Jan 2022 • Friends
Simply outrageous!
The team leader Thomaz made a "judgment call," denying me a drink while it was only my second drink at the bar.
Even after a lady behind the bar said out loud to him that he confused me for someone else, he still denied me the drink.
I asked for an explanation, and he could not give any to me but just addressed me to the manager ED.
Which still, he did not come out with an explanation except from the fact that Thomas was the team leader, and he made the call.
Shame for the management but confusing me for someone else is outrageous. I got denied the drink, and they ruined my evening.
Shout out to Constantinos; the bartender was incredibly professional.
I hope something similar won't happen to anyone, but knowing that such a company have incompetent management is simply shameful.
Written January 8, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

kkk k
Greater London, UK13 contributions
Sep 2021
This has changed and it's gone down hill!! Been going for over 30 YEAR's!1 and they treat you as criminals asking all kind of question/bank statements etc, disgusting how they treat you!! its not their business where people get they money from to enjoy a night out! They are discriminationg against big players, and I don't think all those young arabs who can't even speak english can give them their personal financials.
Food is gone down the pot and expensive, and taste rubbish! I would boycott this casino as there are better ones, and they treat you with respect and more friendly.
Please do not go!! Bad experience and shameful!!
Written July 17, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi There, Thank you for taking the time to review Grosvenor Casinos Victoria. We're sorry to hear of your frustration with our Safer Gambling Protocols and the quality and price of food on your recent visit. We will pass this on the Grosvenor Casinos Victoria to review. If you would like us to investigate anything for you, or if you would like to discuss this further, please let us know by emailing us at reviews@rank.com and include full details of your concerns. We really hope that your future experiences with Grosvenor Casinos are fun and enjoyable. We will be doing all we can to ensure this is the case. Regards Andrew The Grosvenor Casinos Team
Written July 18, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

FrankieTheButcher
Ashtead, UK88 contributions
Mar 2020 • Friends
I must say we had a terrific time and no one lost their shirt !!! Rose and her fantastic team organised a private room with 3 tables and 3 dealers to play a tournament amoungst the 16 of us. Not only that , we had a dedicated waitress to serve and get us drinks and one of the finest buffets I've ever had... The evening went with a bang and everyone had a fantastic time.. I would love to thank everyone at The Vic that made this event a complete success..thank you again
Written March 16, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi FrankieTheButcher Thank-you for your amazing review of our poker room. We are so happy you enjoyed your visit and everything was to your liking. We appreciate you taking the time to post a positive review and look forward to seeing you again soon. Team Vic
Written September 8, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

pokerfan12
Liverpool, UK1 contribution
Feb 2015 • Solo
Very nasty poker room. It's very true that the regulars here hate new players. None of them have won anything in the major tournaments yet behave like they are the kings of poker. They spend their entire lives in this place just swapping chips with each other. If they spot a new player at the table they will collude and bully to get rid of them so they don't lose their precious stack to someone they can get it back from tomorrow. Customer service is okay but the atmosphere is very unwelcoming. Don't waste your money.
Written March 13, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Pokerfan12, Thank-you for taking the time to write a review. Sorry about your experience in The Poker Room, i will be passing on your comments to our Poker Room Managers. Kind Regards Vicki P
Written April 7, 2015
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

casinoreview
London, UK2 contributions
Dec 2013 • Solo
Visited this casino as have recently got into Poker. It was not a great experience. It has a regular clientele who are very protective of each other. I understand now that this is because they like to keep the chips moving amongst themselves. If a newcomer wins they might not get a chance to win the chips back.
I have since learned that the top players no longer play here as it is now considered a graveyard for failed gamblers.
If you check out their so called 'resident professional's' profile (KW) on Hendon mob you'll see that he has won zilch worth mentioning in the professional poker world. He even lost to a journalist who rightfully questioned the whole validity of the claim that poker is more skill than luck. What a joke.
Who are the management at this place? Time for some fresh blood both on and off the table. AVOID.
Written December 22, 2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Jojo G
Los Angeles, CA2 contributions
Mar 2015 • Business
i came to play for a couple of nights, the poker room manager with a fake smile twice was called over for a ruling wanted to know the players involved both times in favor of the daily regulars ,one descision was wrong in 99% of other casinos in the world..

same on you mister Andy

(I pretty shore that is his name)
Written June 1, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Jojo G, Thank-you for taking the time to review The Poker Room. We are sorry that your experience on your visit with us wasn't as we would have hoped. We do strive to give great customer service to all our customers and we are sorry that this wasn't he case with your visit. We will look into what happened on your visit and if you would like to discuss what happened please email me on vic.marketing@rank.com Kind Regards Vicki P
Written June 30, 2015
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Itamar L
Tel Aviv, Israel11 contributions
I travel and play poker all over the world. Not a pro but the highest ametur level there is.
The cards are small and blurry, the dealers are young, slow and dont control the table, the chips are too light and the tables are 1,000 years old.
On top of it all, the game is level 1 game, uninteresting and just super passive.
Nit nit nit and passive all the way. All in all combined - worst poker room ever played in.
Written April 10, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Itamar L Thank-you for taking the time to review The Poker Room. We are sorry to hear that your experience when you visited wasn't as you had hoped it would be. We appreciate your feedback Kind Regards Vicki P
Written April 13, 2015
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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The Grosvenor Victoria Casino London - All You Need to Know BEFORE You Go

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The Grosvenor Victoria Casino London is open:
  • Sun - Sat 12:00 AM - 11:59 PM
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