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The Grosvenor Victoria Casino London

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Review Highlights
Regular poker play - Good place to play good poker

I am regular poker player and The Vic generally is a nice place to play poker. They do hold quite... read more

Reviewed June 6, 2018
Mas_1351
,
London, United Kingdom
Pretty Good Casino

I was impressed with this casino as it's very well managed and maintained. I am from Canada so I... read more

Reviewed January 3, 2017
Sabieraj
via mobile
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Traveler Overview
  • Excellent45%
  • Very good21%
  • Average10%
  • Poor4%
  • Terrible20%
Jun 6, 2018
“Regular poker play - Good place to play good poker”
Apr 19, 2018
“Poker”
About
Grosvenor Casino The Victoria (affectionately known as 'The Vic') sits in the heart of London, on the Edgware Road and is one of the largest, longest established casinos in the UK. The Vic offers the ultimate leisure experience with an excellent...more
Contact
150-162 Edgware Road, London W2 2DT, England
Marylebone
Website
+44 20 7262 7777
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Reviews (69)
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1 - 10 of 63 reviews
Reviewed June 6, 2018

I am regular poker player and The Vic generally is a nice place to play poker. They do hold quite reputable tournaments like UKGPT, UNIBET etc. which is great. The best thing about poker room is probably the food. I have played up and down...More

1  Thank Mas_1351
Vicki P, Public Relations Manager at The Grosvenor Victoria Casino London, responded to this reviewResponded July 3, 2018

Dear Mas_1351 Thank-you for taking the time to post a review. Can we thank-you for your positive reviews about the quality of the food, we'll be sure to let the kitchen and the food and beverage team know. In regards to charging for teas and...More

Reviewed April 19, 2018 via mobile

This is a reply to management regarding drinks in the poker room. I was wondering how Aspers Casino manages to keep coffees and soft drinks free? I assume they are subject to the same tax regime.More

Thank stik777
Vicki P, Public Relations Manager at The Grosvenor Victoria Casino London, responded to this reviewResponded June 1, 2018

Hi Stik777, Thank-you for your review. As far as we were aware all clubs charged for teas, coffees and soft drinks in their poker rooms.We are not able to comment as to how Aspers are managing to do this, but at the same time we...More

Reviewed February 13, 2018 via mobile

Having visited many casinos around the World I was stunned to be charged £1 for a soft drink and then they tried to charge me £1 for a coffee! Is it me? Since when have casinos started charging for soft drinks and coffee? Never before...More

2  Thank DarrenE2
Vicki P, Public Relations Manager at The Grosvenor Victoria Casino London, responded to this reviewResponded March 26, 2018

Hi DarrenE2, Sorry for the late reply to your review, I didn't receive the normal alert when a review is posted. The main casino floor is complimentary for teas, coffee and sandwiches. I am assuming you were playing in the poker room, where we did...More

Reviewed October 13, 2017

My first visit to the vic was on my overnight stay in London before departing on holiday. I am visually impaired and so for me things are not as easy as they should be, We myself and my long suffering wife had a nice evening...More

4  Thank jhope1000
Vicki P, Public Relations Manager at The Grosvenor Victoria Casino London, responded to this reviewResponded October 18, 2017

Dear Jhope1000, Thank-you so much for taking the time to review your experience when visiting our casino. We are sorry for your initial visit and the situation that took place, which in turn made you leave the casino early. Its lovely to hear that this...More

Reviewed September 28, 2017 via mobile

This is our second time visiting the Casino for my sister in laws birthday, there was 10 of us. We had the Casino package again and had a thoroughly excellent evening again. On arrival we were greeted by the Restaurant Manager Lee who went out...More

Thank carolgodd
Vicki P, Public Relations Manager at The Grosvenor Victoria Casino London, responded to this reviewResponded October 2, 2017

Dear Carolgodd, Thank-you so much for your wonderful review. Its lovely to read such nice words and all the team involved have read your review. We look forward to welcoming you again for Christmas Kind Regards Vicki P

Reviewed July 3, 2017

The Victoria Casino is my Favourite Casino.....always quite buzzy,., and reception staff always welcoming.... I must say the Waitresses on the first,floor are always around so no shortage of food and hot or cold drinks.... I don't even need to ask,now, once they see my...More

Thank robertalansmith
Vicki P, Public Relations Manager at The Grosvenor Victoria Casino London, responded to this reviewResponded July 4, 2017

Dear Robert, Thank-you so much for taking the time to review us on Trip Advisor. It is always lovely to hear such wonderful comments about the team here at 'The Vic'. We really do strive to give the best customer service. We look forward to...More

Reviewed June 27, 2017 via mobile

Cannot praise the staff here enough..i arranged a 50th birthday package as a surprise for my husband. There were 4 of us. Was in communication with Vicki who was professional and helpful and went over and above to ensure our evening went superbly well. She...More

Thank carolgodd
Vicki P, Public Relations Manager at The Grosvenor Victoria Casino London, responded to this reviewResponded June 28, 2017

Dear Carolgodd, Thank-you for taking the time to review your experience with us. We are so happy your husband had a wonderful Birthday and that all the team made you feel so welcome. Your comments have been passed on to all the team involved. We...More

Reviewed February 13, 2017

Great place if you are looking for action . The poker tables are very active , so if you enjoy Poker ,this is the place to be .

Thank EK602013
Vicki P, Public Relations Manager at The Grosvenor Victoria Casino London, responded to this reviewResponded February 20, 2017

Dear EK602013, Thank-you for taking the time to review our Poker Room. We are very pleased that you enjoyed your time in the poker room and enjoyed the action. We look forward to seeing you again soon. Kind Regards Vicki P

Reviewed January 19, 2017

With the help of 'The Vic' staff, I organised a night out for me and my colleagues. There were a couple challenges that night but all the staff went over and above to make our first night at a casino superb. Steve was especially incredible...More

Thank Shellie W
Vicki P, Public Relations Manager at The Grosvenor Victoria Casino London, responded to this reviewResponded January 23, 2017

Dear Shellie, Thank-you for taking the time to review your night at our casino. We are so delighted that you enjoyed your night and that the Vic team made you feel so welcome. We look forward to seeing you again this year. Kind Regards Vicki...More

Reviewed January 3, 2017 via mobile

I was impressed with this casino as it's very well managed and maintained. I am from Canada so I was even more impressed as a poker player you can get massage while playing , drinks food and even use of the mobile on the table...More

Thank Sabieraj
Vicki P, Public Relations Manager at The Grosvenor Victoria Casino London, responded to this reviewResponded January 5, 2017

Dear Sabieraj, Thank-you so much for taking the time to review our casino. We are so happy that you enjoyed your experience when you visited us. We look forward to welcoming you again when you are over from Canada. Kind Regards Vicki P

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Questions & Answers
Ask a question
tjesser
April 18, 2018|
Answer
Response from Vicki P | Property representative |
Hi tjesser, Yes that would be no problem at all. Kind Regards Vicki P
1
Vote
John C
March 25, 2018|
Answer
Response from Vicki P | Property representative |
Hi John, Thank-you for your message. The car park entrance is situated in Brendon Street, this runs alongside the casino. Brendon street is a one way street, so if you pass the front of the casino, you would need to... More
1
Vote
kriszopp
March 24, 2018|
Answer
Response from Vicki P | Property representative |
Hi Kriszopp, Thank-you for your message. Our dress code is smart casual. We allow jeans but with no rips. No tracksuits, work wear (Branded) or football shirts. We look forward to seeing you Many Thanks Vicki
0
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