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Lucky Voice

113 Reviews
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Lucky Voice

113 Reviews
Sorry, there are no tours or activities available to book online for the date(s) you selected. Please choose a different date.
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52 Poland Street, London W1F 7NQ England
Getting there
Oxford CircusUnderground5 min
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Ghosts, Ghouls & Gallows: London Virtual Tour
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Discover the haunted side of London on a virtual ghost tour that reveals haunted houses, cemeteries, and harrowing historic tales. A great way to learn more about London without leaving the security of your own home, this tour includes an array of interesting details from your guide. Plus, interactive quizzes keep you engaged and ensure you don’t get bored. All tour times are in the British Summer Time timezone.
$6.96 per adult
113Reviews4Q&A
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Michaela F wrote a review Mar 2020
18 contributions10 helpful votes
We booked in for a hen party, a group of 8 of us in total. When we arrived it didn't look like it was open, we were hesitant to pop our head through the door but in the end we did. Receptionist seemed okay with us and asked to confirm all of our booking details, then the bouncer completed their bag checks. We were then shown to our room, the room was a lot smaller than I expected, fitting 8 people wasn't too bad but we were originally having around 10/11 of us so there would not have been space for all of us. The time we had in the room started as soon as we walked in, so the lady trying to explain everything was having to rush so we didn't lose any time, but that does mean we also didn't quite understand everything she said we needed to do, we worked it out eventually. The playlists have a wide range of songs and we pretty much found everything we wanted to sing along to. The staff were very attentive when we wanted drinks as the moment we pushed the 'Thirsty' button the door opened and there they were! It was great and drinks were delivered pretty quick too. We booked the Hen Party package so we had a shot each included, the only thing I didn't like about this is they didn't really give us a choice, they just brought in some green things that honestly tasted like sour water. Choice would have been nice on this one! At the end of our experience we wondered why a song cut off half way through, we then realised our time was up and we had one last song to go so that song came on over the previous one so we didn't miss out on it. One of the members of the group went to the bar to pay the bill whilst the rest of us started to pack up. We were not rushed out of the room they gave us time, but they were just standing there staring at us which was a little weird as they could see we were clearing us as quick as we could. As we were leaving the receptionist called us back regarding the bill and I explained that one of our party had gone to bar to pay the balance, I don't think she quite got that we had paid so she asked again but I explained we had already paid and we were good to go. All in all we enjoyed ourselves, a few things were a little strange but other than that not too bad and I would considering coming back.
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Date of experience: February 2020
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Response from luckyvoice1, Public Relations Manager at Lucky Voice
Responded Mar 10, 2020
Hey there, Thanks for the feedback regarding your trip to Lucky Voice - we're glad you enjoyed your time with us! In regards to our rooms capacities these are calculated based on square footage, however it is possible that as there was less of you, you were moved to an 8 person room to make space for bigger walk in groups in the original room you booked. (10 person room). The shots as part of both the hens/stag and birthday packages are house shots as stated on our website and unfortunately cannot be traded in for another shot type/ flavour - so sorry if they weren't to your liking. I can only apologise if there was any confusion around your bill, but i'm glad to heard everything was sorted correctly - hopefully you do decide to pay us another visit again soon :)
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Cathy B wrote a review Jan 2020
Waterford, Connecticut404 contributions170 helpful votes
We came to town to visit our 25 year old daughter with our 34 year old son and wanted to do something we all could enjoy. We had so much fun picking out songs and belting them out at the top of our lungs. We were pleased to find songs we all knew! Drinks were reasonably priced and came quickly after we pressed the 'thirsty' button.
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Date of experience: January 2020
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Response from luckyvoice1, Public Relations Manager at Lucky Voice
Responded Feb 10, 2020
So glad to hear you had a great family sing and made the most of the Thirsty button! Hope to see you all again soon :)
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Gemma P wrote a review Nov 2019
Chelmsford, United Kingdom1 contribution
I’ve been really looking forward to visiting here for my boyfriends birthday, booked for nine of us £144 later and the room was tiny and extremely hot, the first drink arrived and it was a group cocktail with straws like a fishbowl, it was so shallow that two sips each and it was gone, paired with the attitude from one of the female staff when I told her our mic wasn’t working half an hour before our session was up, she snatched it off of me, I thought it was my imagination, but the group I was with noticed too! Not acceptable! I wouldn’t recommend! It costs nothing to make people feel comfortable! I own my own business and lets just say, I have never made people feel unwelcome!
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Date of experience: November 2019
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Response from luckyvoice1, Public Relations Manager at Lucky Voice
Responded Dec 2, 2019
Hi there, First of all, I just want to say how sorry I am that you didn't have the best experience during your recent visit to Lucky Voice. We always strive to provide as much of a fun and friendly atmosphere as possible for our lovely customers, so it really is a shame that you visited one of our venues and had a bad time. Each of our private karaoke rooms are sized differently and hold maximum capacities which we always ensure are not exceeded, so we apologise if you felt the room was too small for your group. I hope you can understand that sometimes they do get quite hot even with the air conditioning on as everyone is singing and dancing! We have 3 types of sharer cocktails which all vary in size. Our menu states the recommended number of people to share these drinks, however we are sorry if you felt this was not enough for your group. In regards to your complaint about the member of staff it would be great if you could email olivia@luckyvoice.com with the date, time and name of your booking. Again, I can only apologise that your time at Lucky Voice wasn't up to standard, and hope this doesn't put you off visiting us again in the future!
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SQ01273 wrote a review Nov 2019
East Sussex, United Kingdom941 contributions103 helpful votes
Friendly staff, great cocktails, laid back friendly atmosphere. We had a great night. Friendly crowd too, everyone there to have a good time!
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Date of experience: November 2019
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Response from luckyvoice1, Public Relations Manager at Lucky Voice
Responded Nov 8, 2019
So glad to hear you had a great night with us - make sure you join us again soon for another sing!
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Andrew R wrote a review Sep 2019
Milton Keynes, United Kingdom25 contributions24 helpful votes
Really friendly and helpful staff, super quick turnaround bringing drinks and pizzas, and made split payments really simple. The booth itself was comfortable and the system easy to use. Really enjoyed our evening. Thanks 👍🏻
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Date of experience: August 2019
1 Helpful vote
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Response from luckyvoice1, Public Relations Manager at Lucky Voice
Responded Sep 17, 2019
Great to hear Andrew - we hope you pay us another visit again in the future :) x
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