Spa at The Montcalm

Spa at The Montcalm, London: Address, Phone Number, Spa at The Montcalm Reviews: 3.5/5

Spa at The Montcalm
3.5
The area
Address
Neighborhood: Marylebone
Marylebone offers what so many London neighborhoods cannot: a village feel coupled with urban convenience. Much of its success rests in its location. Wedged between the northeastern corner of Hyde Park and the southern end of Regent's Park and with a number of Tube stations within easy reach, Marylebone is as pedestrian friendly as Central London gets. The bustling shopping mecca of Oxford Street separates it from Soho and Mayfair, exclusive Regent Street marks its border with Fitzrovia, and cosmopolitan Edgware Road serves as its western edge. Within this enviably situated quarter are an array of outstanding restaurants (from Michelin darlings to down and dirty cheeseburgers), an impressive assortment of independently owned shops, and some of the city's quietest and most pleasant nooks, crannies and cobbled lanes.
How to get there
  • Marble Arch • 3 min walk
  • Bond St • 9 min walk
Popular mentions

3.5
61 reviews
Excellent
22
Very good
7
Average
18
Poor
9
Terrible
5

BenMant
Devizes, UK25 contributions
Great treatments. Poor spa.
We went to the spa for a birthday treat. It was good value without being cheap.

The massage was good. We had the couples treatment room and he definitely got the knots out of my wife’s back!

The spa itself was disappointing. It is very cramped. There were 8 people (including us) in the main room and that was too many. There were two recliners, two arm chairs, a bench and two tiled chairs which are by the pool and not side by side. The pool, jacuzzi, steam room and sauna were all ok.

So - good for treatments. Not so good for a spa experience..
Written October 17, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Mihaela
1 contribution
Waste of money
Nov 2020 • Friends
The spa is filthy and definitely not how it looks in their own photographs. There is mould around the edges of the pool and the whole space feels cramped!
Written October 3, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

mellymoo1
London15 contributions
Spa and afternoon tea deal
I had a spa deal (via lastminute.com) which included a 60 min massage, use of the spa and afternoon tea with prosecco. The spa itself is quite small but the communal areas are nice. The changing rooms and pool area were ok but a little tired and in need of an update. The toiletries in the changing rooms were not Elemis, although they were in the hotel lobby bathroom which was odd. The shampoo provided could not cope with my thick hair! Mum also commented it was not great with her hair. The staff at the spa were polite and efficient. The massage was good, bordering on 'deep tissue' so had to ask for less pressure. It ended rather abruptly with the therapist saying "it's finished" and walking out the room. The afternoon tea was delicious and the hotel lobby was very impressive. All in all a fabulous hotel but the spa facilities need to match.
Written February 2, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

fay w
Bradford, United Kingdom9 contributions
Average
Sep 2019 • Solo
Booked in for a hot stone massage and spa session for my birthday and while the massage was wonderful the spa facilities left something to be desired. The jacuzzi was cold and The jets didn’t stay on for very long compared to others I’ve been to. The pool was more of a relaxation pool than a swimming pool, was supposed to have jets and lights, neither of which were working. They also had a fitness suit but did not try this out.

Overall a good day, but would not return.
Written September 17, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

VanessaC
9 contributions
Barely 2* worthy
Went to the Spa for a massage and afternoon tea with access to the spa area 2 hours before the massage. Staff were kind and showed us around. Once we got into the spa area realised that comfortably there could not be any more then 8 people there at once (that is stretching it). The pool is tiny and have mould on the tiles, with the grates that move when you step on them making it dangerous. The two laying chairs with pillows for laying were filthy, not to mention the bathrooms were similar to what you would expect at a busy high street restaurant. The massage was much more of a rub whereby the "therapist" just continuously applied oil on my body. When I told her to put more pressure she said okay and did nothing different. The afternoon tea was actually disgusting and we left almost everything on our plate as the sandwiches were clearly made morning or day before. This being said, our waiter was absolutely lovely and she made the best of a bad situation. I would not recommend even spending the bare minimum here as it's actually a waste of time and not relaxing at all.
Written August 2, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

maribelrdez
Athens, Greece46 contributions
RELAX AND ENJOY
Mar 2019 • Solo
If you need to get to mind away for a while or get ride of a daily stress just take a brake at the Spa of Montcalm Hotel.
You will not forget it
Written March 25, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Ktstllr
73 contributions
Spa day
Amazing spa day. Lovely hotel lovely spa friendly staff fantastic treatment. Tasty afternoon tea would highly recommend The Montcalm. Would like to go back to stay overnight at The Hotel with dinner. Really relaxing day.
Written March 25, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Moosie57
London, UK2,054 contributions
Tiny place
Sep 2018 • Couples
I was given the spa virgin experience for Mother’s Day by my son and family and was looking forward to it. We travelled into London from Kent and arrived at the Spa. A very helpful lady greeted us and gave us our towels and slippers and showed us where to go to change and the spa. Many lockers in the changing room were out of order but luckily I used one that worked. There were 2 toilets, 2 showers and 2 hairdryers, and the place was clean and looked after.
On entering the Spa, we were somewhat surprised. It was tiny. The whole area was small and the pool was the size of our garden pond. In fact five strokes got you from one end to the other. The jets were not working but the light in the jet pool was changing colour. As there were two ladies already there, four of us were really a crowd as when they were in the pool, you couldn’t go in as there was no room. The jacuzzi was good and the jets worked but again only two can use it as you felt crowded with more. The sauna was hot but no lights were on and it was dark, the steam room was good. There was seating and a few beds dotted around. The spa was clean and there was a water dispenser. Before arriving we were concerned that the 2 hours wouldn’t be enough but once we saw the spa, we were concerned that we couldn’t last the time. Luckily, the two ladies left and we had the spa to ourselves for a good hour.
The one course lunch and Prosecco was very good. We chose the chicken with a truffle sauce and one with a teryaki sauce and it was delicious. It came with vegetables and a salad and mash. The Prosecco was good as well. We opted to have a rice pudding dessert with rose water and cardomen and honeycomb and it was superb and we also added two coffees.
Service was excellent and the Indian food being had elsewhere in the restaurant looked amazing, shame it wasn’t part of the set one course menu for the spa experience. It is an Indian street food restaurant after all.
Would I return? Not for the Spa as it is far too small but maybe for the restaurant based on the delicious Indian dessert. If we’d just had what was in the deal, we may not even have considered the restaurant and we dine out in London regularly.
Written September 21, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Lara B
London3 contributions
Spa only review
My husband and I were given a virgin experience spa voucher to use the spa facilities for 2 hours and have a prosecco lunch at Montcalm, which we did yesterday. All I can say is we were thrilled we did not pay for the pleasure. As my husband said to me afterwards - the whole experience was a thin veneer of luxury masking a shambles. The so-called spa facilities were quite laughable. The small pool jets did not work, the sauna was really just a warm room - there was a large gap under the door, and also the timer was broken. The jacuzzi and steam room were working, but the whole ensemble felt jaded and looked a bit grubby and tired. Also the facilities are in one small joint area, so once more than 4 people entered the space it felt very busy and cramped. The sofa seats in the "relaxation area" (which is still in the same part as the jacuzzi etc so there is no peace when others are in there) were water stained and didn't really invite one to sit on them. Also in previous spas I've been treated to hot teas or flavoured waters, and in this there was a bog standard water cooler. Hardly luxury! The lunch we had was also very poor quality. It only included the main so my husband and I both chose the beef, which was nicely cooked but came with the most unfresh and tired looking vegetables on the side. The mashed potato appeared to be made from potato powder. I also had a lavender creme brûlée for desert (costing £8!) which I regretted paying for as an addition almost immediately. Neither my husband or I couldn't taste the lavender at all, and the whole thing was served in a deep cup, which is incorrect for creme brûlée which really should be in a shallow dish. The desert its self was sickly and unpleasant and I ended up leaving it after a few bites. The biscuits served along side it were stale. My husband had the cheese cake which honestly looked pre-packaged. I will say the staff were terribly nice and very anxious (which also made me wonder!), but over all I couldn't help but feel sorry for them - they aren't to be faulted for having to serve bad quality products. We left feeling utterly astonished this hotel can charge the prices it does, and frankly just felt sorry for any paying guests.
Written September 15, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

georginac92
London, UK2 contributions
Sparkling afternoon tea .. not good
Jul 2018 • Couples
I came in with my partner for a sparkling afternoon tea on the weekend and was expected to be wowed and this i certainly was not. The customer service was awful, the sandwiches were dry and was just disappointment overall. Was only given a tablespoon amount of clotted cream and jam for 4 scones and after asking for more as the amount that was given to us barely covered 2 scones, i got told if we wanted more,we had to pay an additional charge. So after not paying the additional charge, we were not able to eat the rest of our afternoon tea. The victoria sponge was lovely however the other cakes were very dry and not edible. Overall extremely disappointed and would not recommend.
Written July 23, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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