BlissLondon
BlissLondon
1.5
What people are saying
BettyLondonEngland
By BettyLondonEngland
Expensive and disappointing
2.0 of 5 bubblesJun 2015
Visited the Bliss Spa in Chelsea for the first time in mid June expecting a plush and exceptional experience for a facial and massage. It is a fair old walk from Sloane Square or South Ken tube and the facility itself is less than impressive. Nails are done on the ground floor and other treatments in the basement. I was shown to the basement area with its open changing facilities, lockers, loos and a shower, all pretty much in a corridor. There are Bliss products by the sinks for you to wash and freshen up. Not overly impressive at this point as there is no privacy to change, or sit, the gown had definitely seen better days having been washed about a million times and they re-use the flip flops! I was then shown to the ladies lounge where I had to fill out the normal form and wait for my therapist. The lounge is not comfortable at all. The lighting is wrong the seats are uncomfortable, its small and pokey and both the seat and back cushions were stained, yuk! There is a selection of teas and water with some nibbles but if you're there for the whole afternoon, better get a sarnie on the way or you will be starving and there is nowhere to get something to eat. They offer wine on request but where as I would normally relax with a glass of white, I couldn't be bothered to find anyone to ask! My therapist arrived and she was lovely explaining abut the oxygen treatment I was about to receive after a brief tour of my medical history. She was very down to earth and good at what she did, very thorough. My skin reacted well and the results were good and more importantly I was relaxed by the end. I then had to wait for a while in the "ladies lounge" before my next treatment an hours body massage and again sat in the miserable underground cell. My therapist again was lovely and the treatment was ok but in a room used for body washing I think! The problem here is not so much the treatments although it wasn't the best I had ever had but the facility itself. I paid £150 for the facial and something similar for the massage and expected a degree of luxury for that. So sadly, I was disappointed and probably wouldn't go back. There are some very lovely spas in London with waterfalls and comfy beds and food and drink to make the whole experience a proper spa feel. Many, even in the top hotels are offering better facilities for much less cost. Bliss have a good range of products but they didn't offer me any freebies or a little goodie bag and it is a bit of a functional, conveyor belt system so not very personal and not very nice really. This is ok for the ladies who need a local beauty room to pop into for a quick pick me up or mani / pedi but I wouldn't make an effort to go or choose it for a special trip again. Its definitely not a spa experience.

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The area

Address
Neighborhood: Chelsea
Wealth courses through The King's Road, Chelsea's upmarket artery of West London life packed with shops, eateries and glitzy nightspots. For people-watching at its best and luxury retail therapy that's largely unrivalled, this area cannot be missed. But if this showy street starts to overwhelm or a moment of price tag shock sends you reeling, a quick detour down pretty much any of many King's Road veins will reveal a quieter side of Chelsea. Here the stately Royal Hospital hosts its world-famous flower show, and the Thames rolls along at a lazy pace, with leafy Battersea Park and its Peace Pagoda beckoning from across the river.
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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.


1.5
1.5 of 5 bubbles4 reviews
Excellent
0
Very good
0
Average
0
Poor
1
Terrible
3

BettyLondonEngland
England, UK191 contributions
2.0 of 5 bubbles
Jun 2015 • Solo
Visited the Bliss Spa in Chelsea for the first time in mid June expecting a plush and exceptional experience for a facial and massage. It is a fair old walk from Sloane Square or South Ken tube and the facility itself is less than impressive. Nails are done on the ground floor and other treatments in the basement. I was shown to the basement area with its open changing facilities, lockers, loos and a shower, all pretty much in a corridor. There are Bliss products by the sinks for you to wash and freshen up. Not overly impressive at this point as there is no privacy to change, or sit, the gown had definitely seen better days having been washed about a million times and they re-use the flip flops!
I was then shown to the ladies lounge where I had to fill out the normal form and wait for my therapist. The lounge is not comfortable at all. The lighting is wrong the seats are uncomfortable, its small and pokey and both the seat and back cushions were stained, yuk! There is a selection of teas and water with some nibbles but if you're there for the whole afternoon, better get a sarnie on the way or you will be starving and there is nowhere to get something to eat. They offer wine on request but where as I would normally relax with a glass of white, I couldn't be bothered to find anyone to ask!
My therapist arrived and she was lovely explaining abut the oxygen treatment I was about to receive after a brief tour of my medical history. She was very down to earth and good at what she did, very thorough. My skin reacted well and the results were good and more importantly I was relaxed by the end.
I then had to wait for a while in the "ladies lounge" before my next treatment an hours body massage and again sat in the miserable underground cell. My therapist again was lovely and the treatment was ok but in a room used for body washing I think!
The problem here is not so much the treatments although it wasn't the best I had ever had but the facility itself. I paid £150 for the facial and something similar for the massage and expected a degree of luxury for that. So sadly, I was disappointed and probably wouldn't go back. There are some very lovely spas in London with waterfalls and comfy beds and food and drink to make the whole experience a proper spa feel. Many, even in the top hotels are offering better facilities for much less cost. Bliss have a good range of products but they didn't offer me any freebies or a little goodie bag and it is a bit of a functional, conveyor belt system so not very personal and not very nice really.
This is ok for the ladies who need a local beauty room to pop into for a quick pick me up or mani / pedi but I wouldn't make an effort to go or choose it for a special trip again. Its definitely not a spa experience.
Written June 24, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

WolfieW
Teddington, UK8 contributions
1.0 of 5 bubbles
Jul 2015 • Solo
Save your money people! This place is a HUGE disappointment and not cheap. The staff have very little customer service skills and have no interest in the customer. Take a 15 minute walk up the road and go to Urban Retreat at Harrods!
Written July 2, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Island_paradise2
3 contributions
1.0 of 5 bubbles
Aug 2013 • Solo
When I booked at Bliss I knew I wasn't going to get the high end facilities of some of the fabulous London spas but I did think I would get an excellent facial (which it wanted to be for the price), but I didn't. I had read the other terrible reviews on Tripadvisor and now wish I had paid more attention to them!

To start the lady that showed me in couldn't have been more disinterested if she tried.

The therapist was similarly disinterested, added on unwanted services so that the end bill was astronomical, didn't address the concerns I arrived with. I had to complete the facial myself at home afterwards and continuously apply moisturizer for a week after to repair my red skin from the overzealous microdermabrasion. She also did my pet hate of leaving you to lay in a dark room whilst your face mask acts, no massage was offered, instead she left the room "to prepare me some products to purchase".

The facilities were worse than I remembered and much in need of an update. The painted floors were dirty and even my local community centre has changing rooms and sauna of an equal standard to Bliss.

My advice to anyone is to choose a different spa - either somewhere with excellent, luxurious facilities or one that actually delivers on what it offers (Try Renaissance at the Chancery Court hotel or Mandarin Oriental for superior facilities and treatments for a similar price).
Written August 13, 2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Sarah-Jane S
London, UK46 contributions
1.0 of 5 bubbles
Aug 2011 • Friends
Took my mother for a birthday pedicure last summer.

Still irritated now that we paid so much for an utterly awful experience.

The girls doing the pedicures were rude and surly, I might be wrong in my thinking, but if you're working at what is meant to be a high end spa then I thought some customer service skills should have come into play somewhere along the lines. They even made us feel too uncomfortable to talk to each other.

The pedicures were done in the main room/shop, usually fine for a manicure but for the price I would expect at least some form of screening.

The pedicure (a milk one) was fine in itself but not worth the £60, I've had better from nails by fairy in covent garden and they only charge £12!
Written January 27, 2012
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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