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Vue Cinema

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Address: 2 Stratford Place, London E20 1EJ, England
Phone Number: 0871 2240 240

TripAdvisor Reviewer Highlights

Read all 129 reviews
Visitor rating
  • 16
  • 26
    Very good
  • 19
  • 15
  • 46
Staff members don't communicate with each other

I booked a ticket for a 17.00 screening of Now You See Me 2 in Vue Leicester on 14 July. I was already in cinema 8 for 5 minutes when one of the staff went inside wondering why I... read more

2 of 5 bubblesReviewed July 16, 2016
Jase R
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129 Reviews from our TripAdvisor Community

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Showing 122: English reviews
Boston, United Kingdom
Level Contributor
66 reviews
24 attraction reviews
common_n_attraction_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago

After several years since I had been to the cinema the wife and I booked two tickets for the afternoon screening of Bridgette Jones Baby at Scunthorpe. The guy at the ticket desk was chatty, friendly and engaging so we are off to a good start. The film was showing on screen 2 and I was well impressed with the... More 

Thank Billytwosheds
London, United Kingdom
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 2 weeks ago

VUE Cinemas - they manage to turn what would otherwise be a wonderful day out with the family to the movies, into a stressful, unenjoyable experience. First off, queues to get a ticket at the Acton Park Royal Cinema are so long, you will generally miss the first part of your film - unless you manage to arrive a good... More 

Thank baby-bunnie17
Glasgow, United Kingdom
Level Contributor
58 reviews
23 attraction reviews
common_n_attraction_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 4 weeks ago via mobile

Well it's a wow cinema and a lovely complex but let's be honest you do pay top dollar for it Nice way to end a shopping day or a mid shopping break

Thank ecosquirrel2015
Level Contributor
9 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed September 11, 2016

I was double charged by Vue due to tech problems on their site. I contacted the cinema, customer service, the cinema again and customer service once again. I have been following up during a whole week and nothing has happened. They also have a very expensive tfn number so be ready for a hefty phone bill. Furthermore, their cinemas tend... More 

Thank Manu A
Eton Wick, United Kingdom
1 review
1 of 5 bubbles Reviewed August 11, 2016

Went to the Stains branch with a Vue nector point voucher that included 2 free tickets to see BFG at 16:30 today. However, was informed by Craig that the code wasn't working but didn't really explain why and made no effort to get the manager to deal with the situation. After travelling 30 minutes to get to Stains, we ended... More 

Thank annedukes54
2 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 7, 2016

Arrived at the Vue Stratford 1 hour late for the start of film after awful car journey. Staff at the Vue were immediately so understanding they swopped our tickets for another film. My stress gone, kids very happy, popcorn in hand we enjoyed a lovely afternoon at the Vue cinema. Thank you. Will be back.

Thank canadahols
Level Contributor
5 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed August 5, 2016 via mobile

we arrive at vue staines. we ordered 2 glasses of wine to be told sorry the licence holder is not on the premises so can't sere alcohol. WHAT ? will go to Kingston next time.

Thank Hilary J
1 review
1 of 5 bubbles Reviewed July 18, 2016

STAFF UNORGANISED - ordering and payment for customers are slow - leading to longer waiting time and most likely to miss beginnings of films (even if there are 20 minutes adverts). majority of staff do not have much experience of working with the technological system - meaning they need guidance from another member of staff. ONLINE BOOKING IS A WASTE... More 

Thank Amanda C
1 review
2 of 5 bubbles Reviewed July 16, 2016

I booked a ticket for a 17.00 screening of Now You See Me 2 in Vue Leicester on 14 July. I was already in cinema 8 for 5 minutes when one of the staff went inside wondering why I was there; the screening for that time has been cancelled, but there were no notice posted. I was asked to go... More 

Thank Jase R
London, United Kingdom
Level Contributor
54 reviews
38 attraction reviews
common_n_attraction_reviews_1bd8 40 helpful votes
1 of 5 bubbles Reviewed June 25, 2016

Vue offer a family ticket at a reduced price but give no clue at the point of sale what a 'family ticket' is so you have to but separate adult and child tickets. When I pointed this out to them their response was "Please be assured that as tickets are purchased under the conditions that they are non-refundable and non-exchangeable,... More 

Thank KristaLondon

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
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Staying in Marylebone

Neighborhood Profile
Marylebone offers what so many London neighborhoods cannot: a village feel coupled with urban convenience. Much of its success rests in its location. Wedged between the northeastern corner of Hyde Park and the southern end of Regent's Park and with a number of Tube stations within easy reach, Marylebone is as pedestrian friendly as Central London gets. The bustling shopping mecca of Oxford Street separates it from Soho and Mayfair, exclusive Regent Street marks its border with Fitzrovia, and cosmopolitan Edgware Road serves as its western edge. Within this enviably situated quarter are an array of outstanding restaurants (from Michelin darlings to down and dirty cheeseburgers), an impressive assortment of independently owned shops, and some of the city's quietest and most pleasant nooks, crannies and cobbled lanes.
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