The Postal Museum
The Postal Museum
4.5
Tuesday
10:00 AM - 5:00 PM
Wednesday
10:00 AM - 5:00 PM
Thursday
10:00 AM - 5:00 PM
Friday
10:00 AM - 5:00 PM
Saturday
10:00 AM - 5:00 PM
Sunday
10:00 AM - 5:00 PM
About
The Postal Museum tells the story of postal communication and its impact on global society. At the museum and online we bring five centuries of extraordinary communications history to life, as seen through the eyes of the iconic postal service. On a visit, experience interactive and family-friendly permanent and temporary exhibitions, join special events and learning activities, use modern research facilities and take an immersive ride on Mail Rail, London’s secret Post Office underground railway. The Postal Museum is the public identity of the Postal Heritage Trust, an independent charity created to protect and share this rich history and heritage.
Duration: 2-3 hours
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Admission tickets
from $22.72
All you need to step foot in the door.

Top ways to experience The Postal Museum and nearby attractions

The area
Address
Neighborhood: Clerkenwell
Owing to its proximity to Smithfield Market – the site of an ancient meat market which remains in operation today – Clerkenwell boasts a plethora of globally renowned restaurants, fabulous local eateries, and some of London's favorite pubs. This isn't merely a focal point for all things foodie though. Spend enough time wondering through the area's maze of streets and you might become accustomed to the litany of slinky models passing between Clerkenwell's handful of fashion houses. Far outnumbering the models are craftspeople and designers, many of them are more than happy to welcome visitors into their studios and showrooms.
How to get there
  • Russell Square • 10 min walk
  • Chancery Lane • 10 min walk
Reach out directly
See what travelers are saying
  • Tom W
    124 contributions
    5.0 of 5 bubbles
    Great experience
    We only visited as we had a few hours to spare on our last day in London and it wasnt to far from our hotel. Of all the paid tourist attractions we did in london (Tower Bridge, St Pauls etc) we (two adults in 30s) enjoyed this place the most! The mail rail ride was only about 20 minutes, but it was really interesting to see how the mail use to get moved london on a tube like infrastructure. The museum then had some really interesting and interactive displays. There was also a small cafe offering drinks, cakes and light meals (sandwhiches etc) all very reasonably priced.
    Thank you for your kind review! We are glad you both enjoyed our museum!
    Written September 25, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited September 2023
    Traveled as a couple
    Written September 9, 2023
  • 946brianle
    Luton, United Kingdom112 contributions
    5.0 of 5 bubbles
    Mail Rail tunnel tour
    Went on the tunnel tour, which at the time, cost £60 a head, but was well worth it. Our guide was knowledgeable and enthusiastic. The walk is about 1.2 km through the tunnels and takes in one of the stations.
    Thank you for your review! We are glad you had a good time on your Tunnel Walk!
    Written September 25, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited September 2023
    Traveled as a couple
    Written September 23, 2023
  • Patric D
    Sandbach, United Kingdom969 contributions
    5.0 of 5 bubbles
    A train ride with a difference!!
    It really is worth spending the time to find The Postal Museum in Clerkenwell. The museum itself was much more interesting that I expected and that would probably have been enough. But the real highlight is "Mail Rail". I knew that the UK Post Office had build a 'private' underground railway years back, but I though it was now disused. Well ... It no longer shifts mail bags, but it does shift people! It has been re-opened with lovely little trains that take you under London and tell you lots about the railway and its history. Fascinating
    Thank you for your nice review! We are glad you had nice time at our museum!
    Written October 5, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited September 2023
    Traveled as a couple
    Written September 25, 2023
  • David Roy P
    Batemans Bay, Australia621 contributions
    5.0 of 5 bubbles
    Brilliant
    My Wife discovered the Postal Museum while looking for places to visit in London for our visit to the UK . It also includes the Mail Rail . It is open from Wednesday to Sunday. We had booked our tickets online and you must select a time for your visit as the Mail Rail rides have limited seats and it does get very busy . We had selected a 12:30 time slot. We arrived early and visited the Postal Museum first which was very interesting . We spent about an hour there and then walked the 100 yards along Phoenix Place to the Mail Rail . It was very busy but we were soon making our way down the steps to the Underground station of the Mail Rail . There was a bit of a Queue but it moved quite quickly . All bags must be deposited into Lockers before you can board the Train and we were allocated seats in a Carriage . The Carriages are quite small and the Perspex top when Closed prevents people from Standing . During the ride there is a commentary telling the story of the Mail Rail . The Train stops at various locations and Film is projected on the walls of the Tunnels . The whole system is a magnificent feat of Engineering and so innovative , especially as it was built during the very early part of the 20th Century and distributed the Mail across the City of London until the Early 2000s . This is a must visit for anyone .
    Thank you for your review! We are glad you had nice time at our museum!
    Written October 11, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited June 2023
    Traveled as a couple
    Written October 9, 2023
  • Cora Visits Places
    Glasgow, United Kingdom209 contributions
    5.0 of 5 bubbles
    Worth the hype!
    I had heard about the postal museum from tiktok, where it was promoted by travel influencers aimed at 20-30 somethings. Me and my mother were a little worried we'd actually come to a children's museum when we arrived, but quickly saw that it was for all ages - provided you can get into the fun of it. To state the obvious, going on the mail train is really cool. It's a fascinating piece of history and a cool trip through the tunnels. The museum itself, which is across the road, surprised me with how good it was! Museums which are more about being informative than showcasing precious items can sometimes be a little boring if they are not laid out well or written well, but actually all the exhibits and information bits were varied, well presented, and told us just enough to be informative and interesting without boring us. I really admire the balance of fun bits, like turning yourself into a stamp with a selfie, with informational bits. It is well worth watching the old postal adverts that play from a projector, the shadow puppet one is especially cool. The staff were wonderful too, I can't remember ever finding a more welcoming and friendly staff at a museum before. Absolutely stellar. My only caution is that this is a museum for people and families who want to have fun and maybe have a laugh at yourselves in costumes. If you can't be silly this might not be the museum for you!
    Thank you for glowing review! We are glad you and your mother had fun while visiting us!
    Written October 17, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited October 2023
    Traveled with family
    Written October 12, 2023
  • Matt T
    Sevenoaks, United Kingdom54 contributions
    5.0 of 5 bubbles
    Hidden icon under London!
    The postal museum is well worth visiting, the mail rail is a gem hidden under London. The mail rail is interesting and very factual. However, the size of the seats may not fit all people. The postal museum has lots of interactive parts which are great for children. I would definitely recommend this hidden icon to all people as it lets you see how London was before the edition of technology
    Visited October 2023
    Traveled with family
    Written October 24, 2023
  • AdamBurt🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿
    Leeds, United Kingdom1,114 contributions
    5.0 of 5 bubbles
    Nice museum
    Lovely rail ride and learning history of postal. See alot of Post Boxes and Red Telephone Box, both British Iconic. Bought a Post Cat plush. But still haven't got my own money with picture of me which I creat in museum and sent to my e-mail.
    Visited November 2023
    Traveled with family
    Written March 24, 2024
  • Peter R
    Dartford, United Kingdom1,272 contributions
    5.0 of 5 bubbles
    A must do for all ages
    The first part of the visit is an approximately 15-minute ride on the postal train which is a narrated journey with videos through the history of the postal train with stops at, for example, the engineering area. Although you book a timed slot for you journey on mail rail it is not a guaranteed start time, arrive early and you may ride early. Once the train ride is over there is a small museum area about the train. You then cross the road to the actual postal museum which covers the history of the postal service from its creation to date. The museum is well laid out and very informative.
    Visited April 2024
    Traveled with friends
    Written May 31, 2024
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

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Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

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James Thompson
9 contributions
4.0 of 5 bubbles
Dec 2020
I didn't know too much about the history of the postal museum and the mail rail and the experience offers a good insight into this. The ride on the mailrail is the best part of the tour and a pretty unique experience. After the ride you step into the more conventional part of the museum with exhibits and artefacts. Unfortunately (but of course understandably) the corona virus restrictions meant some things weren't on show as normal.

The only negative I'd mention is the whole thing is over pretty quickly, the train ride is about 15 mins with the exhibitions taking 30-45 mins to get through. As a result the ticket price maybe seems a little steep, however I'm sure the operating costs of the train are a factor and it's a good organisation to support.

I'd recommend going but it's not somewhere you could spend a whole afternoo
Written December 6, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

feltroneu
George Town, Malaysia2,311 contributions
4.0 of 5 bubbles
Dec 2019
It was something new to us how the postal had revolved. With our London passes, the entrance fee was included and we were offered to visit both the museum and exhibition center. We first visited the museum. A good experience to learn about the history buy taking small train and ride through the way where the the wall showing the history of the postal service. The train was small enough I felt I don't have enough space to breath. We then visited the exhibition center to see the postal revolution. Quite interesting.
Written April 10, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Patpav
10 contributions
5.0 of 5 bubbles
Feb 2020
This is a really interesting experience. The little tube train runs for about 15 minutes with a running commentary from a former worker, detailing the history of the line. It passes through abandoned platforms and visitors exit through the interactive museum. Across the road is the postal museum which is surprisingly interesting and has a great cafe.
Written February 12, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

VWriter
Los Gatos, CA855 contributions
4.0 of 5 bubbles
Jan 2020
We took the underground tube from our hotel to the Chancery Lane stop. Then we walked for about 10 to 12 minutes to reach the museum. Later we learned that we could have taken a bus with a closer stop but we were unfamiliar with how to do that so we probably were wise to just take the tube.

After reaching the museum, which is not large, we walked from room to room observing objects, displays and historic film footage that told the story of delivering mail to the British people. Since mail service after a fashion started in the 1600's by order of King Charles the First, the postal service has had a long history.

Especially interesting to me was the role that stamps played: they sped up postal deliveries by acting as vouchers or proof that customers had pre-paid to send their mail. On display are several historic stamps, including the rare penny black, which is the first stamp ever issued. It was issued during the reign of Queen Victoria and bears her image.

Cats were dual pets and mousers for a long time, first on the worksites and later, after modernization of the postal system took place, as mascots and for publicity photos and poster drawings. As recent as 2017 photos of kitties entertained anyone who happened to see ads for the Postal Service on posters or in magazines and newspapers.

The teamwork of the postal staff and the individuals who led them and those who worked, some for as long as 40 years, are explained by way of photographs. How they delivered mail in spite of major obstacles such as wars and robberies make for fascinating stories. For example during WWII, a large post office branch in London was heavily damaged during the Blitz, yet the supervisor of the facility pulled his staff together and somehow they did deliveries. There is also an exhibit on another major postal delivery interruption, the Great Train Robbery of 1963.

The Postal Museum is worth an hour or more's visit and there is a cafe on site if you get hungry; plus across the street and a little way down is the Mail Rail, a fascinating underground ride on an authentic mail train that was used in the 19th and 20th centuries to deliver mail across London in a speedy manner.
Written February 13, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

rawSurrey
Andover, UK199 contributions
5.0 of 5 bubbles
Dec 2019 • Friends
5 adults visiting the museum was just what was needed after Christmas. A wonderful museum set in a user friendly way attracting young and old . Despite a 6ft 5” member of the group squashing into a tiny train around the old underground routes we all had a great time.
Written January 2, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Snoz2013
London, UK248 contributions
3.0 of 5 bubbles
Jan 2020 • Couples
We visited the postal museum and cafe first, which gave an informative display of the history of the postal system. There was the chance to dress up and a talk from a member of staff at a set time. The section on the great train robbery was well done. We then crossed over the road for our pre-booked underground train ride on the old postal railway. Despite arriving on time, we were told that school groups would take precedence, of which there were many. After a half hour wait we were eventually literally squeezed in at the back of a train carriage. We were on a tight schedule for getting home and were not amused at being bumped from a pre-booked time on a weekday in January. This and the take it or leave it attitude of some of the staff detracted from what should have been a fun day out. The underground section itself was good, if a little short.
Written February 24, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

RobinHood24
Nottingham101 contributions
2.0 of 5 bubbles
Feb 2020
Underwhelming and generally felt a bit ripped off. When you think of the history behind the mail train service and the Royal Mail it’s self as an organisation but this was only briefly touched on during what felt like a very short train ride. May be interesting for kids but I left with a disappointed 39 year old. But what tops it of was that there was hardly no mention of postman pat really !!!
As for cafe the floor and tables was filthy tables where covered in litter and half eaten food and looked more like the aftermath of an unruly children’s tea party.
Written March 10, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

TimboBoy
Paignton, UK344 contributions
5.0 of 5 bubbles
Sep 2019
I had heard of this from a friend and we had planned to go at some point. I saw an advert online close to when I knew I was in London and so booked online for a ticket.

When I went it was quite quiet and so was efficiently shown to the area where the postal trains depart.

I had crutches at the time but the carriage are tiny (think if a one person dodgem car) and so all bags and the like are stored in a cage whilst you travel.

It trundles around a disused network but the displays and projections are really good and give you an insight in to how our post used to be handled previously.

On completion (about thirty minutes) there is the museum and shop.

Quirky and very good really. Well worth and certainly worth a present for a train or post buff.

Some distance from the nearest tube station so do some research if walking long distances is not an option.
Written August 6, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Neil M
North Yorkshire, UK15 contributions
5.0 of 5 bubbles
Aug 2022
This museum is well worth a visit if you are interested in the mechanics of how the post travelled around London before Email arrived on the scene.
We booked tickets online which was very easily done.It's not the easiest place to find as currently there is a lot of building work occurring and the area it is in looks more like a building site than a museum but we soon located the entrance and were met by most helpful staff who explained the best way to see all the exhibits and importantly the mailrail ride itself.
The queue for the ride was slightly disorganised and booked times went out the window slightly but the helpful staff had no problems organising the trip on the train and while waiting there are exhibits to see in the hall the mailrail train is located in.
The train ride is definitely the highlight of the visit!It looks tiny but there is plenty of room in each carriage.The trip and the information presented is excellent and the ride was definitely over too soon!
After the ride you are directed over the road to the museum where they have a large collection of post related exhibits so you can trace how it all works from stagecoach times to the present day.It was all very absorbing with some interactive exhibits as well.
The gift shop is well stocked and reasonably priced.I cannot comment on the cafe as we didn't try it but the area at the front of the museum is set out with tables and chairs to enjoy your food on a sunny day.
To sum up,definitely a worthwhile visit.Not overpriced for what you get in my opinion.Helpful staff on hand and I certainly learnt things about the postal service that I didn't know previously.I would certainly recommend a visit.
Written August 29, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your review, we are glad you enjoyed your visit and we hope you come back soon!
Written September 7, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

David Roy P
Batemans Bay, Australia621 contributions
5.0 of 5 bubbles
Jun 2023 • Couples
My Wife discovered the Postal Museum while looking for places to visit in London for our visit to the UK . It also includes the Mail Rail .
It is open from Wednesday to Sunday.
We had booked our tickets online and you must select a time for your visit as the Mail Rail rides have limited seats and it does get very busy . We had selected a 12:30 time slot. We arrived early and visited the Postal Museum first which was very interesting . We spent about an hour there and then walked the 100 yards along Phoenix Place to the Mail Rail . It was very busy but we were soon making our way down the steps to the Underground station of the Mail Rail . There was a bit of a Queue but it moved quite quickly . All bags must be deposited into Lockers before you can board the Train and we were allocated seats in a Carriage . The Carriages are quite small and the Perspex top when Closed prevents people from Standing . During the ride there is a commentary telling the story of the Mail Rail . The Train stops at various locations and Film is projected on the walls of the Tunnels . The whole system is a magnificent feat of Engineering and so innovative , especially as it was built during the very early part of the 20th Century and distributed the Mail across the City of London until the Early 2000s .
This is a must visit for anyone .
Written October 9, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your review! We are glad you had nice time at our museum!
Written October 11, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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The Postal Museum - All You Need to Know BEFORE You Go (2024)

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