Alexandra Palace

Alexandra Palace, London: Hours, Address, Alexandra Palace Reviews: 4/5

Alexandra Palace
4
Points of Interest & Landmarks • Architectural Buildings • Gardens
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9:00 AM - 5:00 PM
Monday
9:00 AM - 5:00 PM
Tuesday
9:00 AM - 5:00 PM
Wednesday
9:00 AM - 5:00 PM
Thursday
9:00 AM - 5:00 PM
Friday
9:00 AM - 5:00 PM
Saturday
9:00 AM - 5:00 PM
Sunday
9:00 AM - 5:00 PM
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About
Surrounded by 196 acres of lavish parkland and offering stunning views of London's skyline, this Victorian-style palace offers multi-purpose halls and rooms for a variety of events such as banquets, dinners, concerts and exhibitions.
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
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4.0
853 reviews
Excellent
356
Very good
302
Average
93
Poor
48
Terrible
54

AndyE
4 contributions
We went to see Fat Freddy's Drop (outdoor event) in July 2022 and were issued tickets for the accessible platform. Everything was well planned and communication was excellent from the team. We were issued with wristbands which allowed entry to the spacious viewing platform located on the far right of the outdoor space. The location enabled both ambulant and non-ambulant users unobstructed views of the stage along with easy access to bars, toilets, and food outlets. The platform gave us access to a dedicated accessible toilet also.

The highlight of the experience was the staff; they went above and beyond. We were asked regularly if we needed drinks or other assistance, and when the sun went down, we were offered fleeces to keep us warm. A wonderful gesture as it did get quite cold later on.

Overall, a great experience made even better by the staff. Cannot recommend enough.
Written July 23, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hi there! We're so glad you had such a great experience with us at Fat Freddy's Drop. We take a lot of care in providing spaces that are accessible and enjoyable for all of our customers so this means a lot :) Looking forward to seeing you at our next event! Ally Pally Team
Written July 26, 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

Nick Martin
6 contributions
Brilliant place for a concert. Saw London Grammar Saturday evening November 13th and it was Ali Pali back to its best. A few patrons still forgetting this was a concert with lots of people and one of the best bands in the country but thankfully restrictions were at a minimum required. Covid pass checking was unobtrusive and security was well organised - the Bob Marley supervisor who was sorting out the queues was amazing in getting things moving when people were more concerned about looking at their phones than getting into the venue! Parking was easy, lots of food and drink and the facilities were spotless. Great idea to give access to the bars and toilets while queing to go in. Not sure how they do it with so many people. The sound in the main arena was as always, unbelievable and AP has to be one of the best places to see live music in the UK. And London Grammar. What can I say. Eighth time I've seen them and they never fail to provide the best show you could ever want but you need to see them somewhere inside like AP to understand how good they actually are. Chell2014 - If you are worried about lots of people and social distancing, perhaps don't go to concerts - stay at home and let the rest of us get on with life and enjoy music concerts as they are meant to be.
Written November 15, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Thank you for such a detailed feedback. I am happy to hear that you've had a great time at the London Grammar concert. We hope we can welcome you back at the Palace soon for one of our other events.
Written March 6, 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

Dave Puls
Nottingham, UK908 contributions
Family
Alexandra Palace Park is a great place, with lots of good paths, walks and views of the city. Sadly, it is currently badly spoiled by the solid fencing for a mass outdoor event, which blocks more than 50% of the paths and closes at least half of the park, making walking very inconvenient.

The boating lake is still accessible and the pedalos are great fun (even if somewhat tacky!) The cafe is not exactly great, but at least they have good takeaway hot drinks and snacks.
Written July 25, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Thank you for your feedback! We are glad to hear you enjoy walking around the park and visiting the Boating Lake. We do sometimes hold outdoor events that are for ticket holders only which means we need to close down certain sections of the Park. You can see any information about closures and upcoming events on our website that should help in planning your visit. We do hope we can welcome you back at the Palace and Park soon and hopefully we can also see you at one of our events!
Written September 1, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

ian m
14 contributions
Couples
I won't use this venue for music gigs again ...very poor acoustics probably due to the glass ceiling. Also facilities are somewhat lacking before you finally get into the venue...it's rather isolated in the centre of the park and there is only one bar and toilet available for the 10,000 people that were queuing up to see Greta Van Fleet. Already cancelled our next booked gig there as the sound is that bad. On the positive side , once in there are plenty of bars and food stalls.
Written July 21, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Cheekycockney190757
Basildon, UK7,547 contributions
Visited on Saturday 01st January 2022 On a solo trip to somewhere I have always fancied visiting. Site of the first Television Service Broadcast and scene of many an event inc the WDC whilst I was visiting. The view ain't as good as I was expecting and the park was a bit tired as the Golf and Pond Pedalos were closed. You can access the East Court without charge and this gives you access to a coffee/seating area but you cannot access the Ice rink without paying. Car parking was plentiful and the entry fee covered all-day parking.
Written March 26, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Lesley Bishop
Ilford, UK5 contributions
Very poor experience. Paid £5 each to sit outside on The Terrace, to have a few drinks, look at the view and celebrate my Birthday.

• Pizza advertised, it wasn't available and nobody told us when we arrived.

• It started raining pretty much as soon as we arrived. No provision at all made for this, despite the fact Visitor Services claim "If it’s a wash out we will move The Terrace into the iconic Palm Court of the Palace. If there’s just some light drizzle, we might keep it outside. If wet weather is forecast for the day of your visit, See Tickets will be in contact by email to let you know where you will be seated." Nobody approached us to move us inside into Palm Court and I did not receive an email beforehand. Let's be clear it absolutely poured!

• Emailed Visitor Services, received very poor response

Trying to support these places coming out of lockdown, what a waste of time
Written July 29, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Richard C
London, UK155 contributions
This wonderful site is being destroyed by the abysmal way it, or at least its restaurant is being run.
The Terrace is littered with confrontational notices 'Our security staff don't like being asked twice' 'If we dont have time to bring you the food there will be no refund'. They charge £5 to get in. The food on the menu was just over price burgers, it could only be ordered using an incredibly complicated App. Covid was, inevitably, the excuse, but it was simply a cover for sloppiness, arrogance and incompetence.
I live near the place and would love to see it properly restored, but this purported charity, which hasnt got a clue, is not the way to do it.
Written September 12, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

T. Ravenelli
Rivoltella, Italy4 contributions
Went to see the darts which as a sporting spectacle was amazing. The food and drink was good but this place is taking the Micky. You have to put money onto a special in house card, why ??? First of all they charge you 75p to do it then if you have less than £2 left on the card they keep it, then they give you a 4 day window weeks later to get your money back and guess what if you miss the window they keep the money. Absolute daylight robbery. Why can’t people just use contactless cards ? Because the skim doesn’t work then, making thousands off customers for nothing, never going back.
Written January 9, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Thank you for your feedback! We take feedback from our visitors very seriously and are always looking into ways we can improve. The PDC have always operated a token system for the bars at Alexandra Palace for The World Darts Championship. However this year visitors instead used the payment card to load money onto, resulting in quicker and more secure service compared to paper tokens. This now means that our visitors were able to use your cashless event card at any bar, food concession or merchandise area. The 75p activation fee covers the cost of running the system and any unclaimed money left on people’s cards will be contributed to the Alexandra Park & Palace Charitable Trust and Matchroom Sport Charitable Foundation, who are working in partnership to deliver creative programmes for the local community. We have received feedback from our visitors regarding the cashless system and it helps us in making decisions for next year's event. I will be sure to add your feedback as well. I hope you had a great time at the darts and that we can welcome you back to one of our other events too!
Written January 11, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

Andy
2 contributions
Couples
Went to watch Future Islands last night. First time going to Alexandra Palace. Was pleasantly surprised, parking was easy and very reasonable, lots of good food on offer in the food hall and a great atmosphere in the main hall for the gig. The only downside, and a deal breaker for me I'm afraid was the beer. Amstel on tap is fine but left to sit around in the recyclable paper cups that were clearly breaking down, the beer tasted awful. I appreciate it speeds the whole bar process up but it doesn't work with those cups. I thought it was me until my wife mentioned the same thing. Later, when I went to the bar praying for a miracle, there was a guy complaining about the same thing. Next drink tasted just as bad in those cups, left it in the end. Obviously the bar staff didn't care, they didn't have to drink it but it's a real shame, otherwise a good night.
Written March 26, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

therichastill
Stevenage, UK1,827 contributions
Alexandra Palace was the home of TV. Back in the pioneering days of TV it was broadcast from Alexandra Palace.

This magnificent building has been beautifully preserved including the gigantic TV antenna.

The building is used for a large number of things like concerts, ice skating, antiques fayres and more. In addition there is a cafe to have something eat when events are not on and a very large open space to enjoy for whatever you like to do in the open air.

Very beautiful building in lovely surroundings.
Written September 2, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Frequently Asked Questions about Alexandra Palace

Alexandra Palace is open:
  • Sun - Sat 9:00 AM - 5:00 PM