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Selfridges

Closed Now: 9:30 AM - 9:00 PM
Open today: 9:30 AM - 9:00 PM
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Certificate of Excellence
What Makes It Special
Regarded as one of the best department stores in the world, this Oxford Street behemoth boasts a high-glam beauty hall, sprawling shoe gallery, Cowshed spa, restaurants, and even an in-store psychic.
Closed Now
Hours Today: 9:30 AM - 9:00 PM
Traveler Overview
  • Excellent50%
  • Very good30%
  • Average10%
  • Poor4%
  • Terrible6%
Travelers talk about
“department store”(186 reviews)
“food hall”(147 reviews)
“oxford street”(145 reviews)
Contact
400 Oxford Street, London W1A 1AB, England
Marylebone
Website
(011) 44-171-318-3693
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Reviews (1,844)
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1,431 results
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Show reviews that mention
All reviews department store food hall oxford street mr selfridge designer brands tax refund pbs series shopping experience beautiful store under one roof champagne bar great shopping afternoon tea shoes shoppers clothing concessions
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1 - 10 of 1,431 reviews
Reviewed today via mobile

Have been shopping at Selfridges for over a decade whenever I’m in London. I have notice though, it has been slipping but it has now slipped to my least favorite dept store in London due to the HORRIBLE TREATMENT I RECEIVED FROM THE HOSTESS AT...More

Date of experience: December 2018
Thank 662camillas
Reviewed 2 days ago

The atmosphere in this store is great. The selection, the customer service, and the way the store is laid out, creates the best shopping experience. So MUCH BETTER than the craziness of Harrods. This store is TOP NOTCH.

Date of experience: November 2018
Thank CLDLSLCL
SelfridgesOfficial, customer service at Selfridges, responded to this reviewResponded 2 days ago

Hi there, Thanks for your review. It's so lovely to hear you love our store. We hope you find something special to treat yourself to. We hope to see you in store again soon. Merry Christmas! Thanks, Vanessa

Reviewed 2 days ago via mobile

I am speechless as to how amazing this department store is. If you like to shop for fashionable clothes.... this is the best place in the world. It is overwhelming but in a good way. I can easily spend an entire day here. Oh and...More

Date of experience: December 2018
Thank sallycrew8
SelfridgesOfficial, customer service at Selfridges, responded to this reviewResponded 2 days ago

Hi Sally, Thanks for leaving your lovely review. It's wonderful to hear how much you enjoy our store, we hope you found something special to treat yourself too. Come and visit us again soon. Merry Christmas! Thanks, Vanessa

Reviewed 3 days ago via mobile

I have been going to this wonderful shopping mall for ages! This year with the new updates it looks marvelous! Smart, sophisticated and friendly! So many designers options and so many service, and food choices. We love it ❤️ If u r in London, U...More

Date of experience: December 2018
Thank FoodHero101
SelfridgesOfficial, Customer Services at Selfridges, responded to this reviewResponded 3 days ago

Hi there, Thank you for your review. We're so glad to hear you love visiting the store. We do hope to see you again soon. Thanks, Eloise

Reviewed 4 days ago

The food hall was excellent and it was a beautiful department store and the store was very busy.....

Date of experience: December 2018
Thank 154anushay2001
SelfridgesOfficial, Customer Services at Selfridges, responded to this reviewResponded 4 days ago

Hi there, Thank you for your review. We're glad to hear you enjoyed your time in store. We do hope you were able to take something special back home with you. Please do come and see us again soon. Thanks, Eloise

Reviewed 4 days ago

Selfridges is still my favourite department store on Oxford Street - but in December it is ridiculously busy!! We left it until late in the afternoon before we ventured inside, but even then we still had to queue to take the escalator to the higher...More

Date of experience: December 2018
Thank bl0ndie72
SelfridgesOfficial, customer services at Selfridges, responded to this reviewResponded 4 days ago

Hi there, Thanks for your review. We're glad to hear you enjoyed the festivities in our store when you visited. We hope to welcome you back to store soon. Thanks, Vanessa

Reviewed 5 days ago via mobile

Each time we go to London, my wife and I almost live in the amazing Oxford Street Store. The food hall is phenomenal! The rooftop restaurant is wonderful, staff are friendly and helpful, the building is amazing and the range and quality of stock... wow!...More

Date of experience: December 2018
Thank Cammy13
SelfridgesOfficial, Customer Services at Selfridges, responded to this reviewResponded 4 days ago

Hi, Thank you for your review. We're delighted to hear that you love visiting us when you're in London, but we're so sorry to hear that you had issues with your recent order. We're glad that this was resolved though. Please come and visit us...More

Reviewed 5 days ago via mobile

The building is beautiful and offers so much variety, you can spend a day shopping and eating through all the many excellent choices on offer.More

Date of experience: December 2018
Thank aroundtheworld247365
SelfridgesOfficial, Customer Services at Selfridges, responded to this reviewResponded 4 days ago

Hi, Thank you for your review. We're delighted to hear that you love the architecture and variety of our items our store has to offer. We'd recommend our new Brasserie of Light restaurant if you haven't tried it already. Please come and see us again...More

Reviewed 1 week ago

Shopping in Selfridges is easier than Harrods but it can get crowded and service could be really slow. I was in the Chanel store and it took me more than 3 hours to buy a handbag. Gosh, what a waste of practical time. If you...More

Date of experience: September 2018
Thank ymt888
SelfridgesOfficial, Customer Services at Selfridges, responded to this reviewResponded 6 days ago

Hi, Thank you for your review. We're really sorry to hear that the service provided wasn't up to our standard on this occasion. Please email the details over to CS@Selfridges.com if you'd like to discuss this further. Thanks, Anna-lee

Reviewed 1 week ago

When I think of a classic department store, I think of a store designed like Selfridges. It is laid out well. Even though I had never been it before, I found where I needed to go and got there in minutes. I was going to...More

Date of experience: August 2018
Thank fi88r
SelfridgesOfficial, CS at Selfridges, responded to this reviewResponded 1 week ago

Hi there, Thanks for taking the time to review our Oxford Street store. We hope you had a great time in store and come back in soon! Thanks, Maria

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Nearby
Marylebone
Marylebone offers what so many London neighborhoods
cannot: a village feel coupled with urban convenience.
Much of its success rests in its location. Wedged
between the northeastern corner of Hyde Park and the
southern end of Regent's Park and with a number of
Tube stations within easy reach, Marylebone is as
pedestrian friendly as Central London gets. The
bustling shopping mecca of Oxford Street separates it
...More
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Questions & Answers
Ask a question
FGFaris
February 14, 2017|
AnswerShow all 5 answers
Response from Charles K | Reviewed this property |
Once you have submitted your review, it cannot be edited. Instead, you may choose to remove the review and resubmit it with changes.
2
Votes
Lauren B
March 21, 2016|
AnswerShow all 7 answers
Response from Edward34231 | Reviewed this property |
We were in the store earlier in the day and made a booking at the restaurant for an early dinner before the theatre.
0
Votes
Travel Forum Posts
Liz Q
Channel Island
Eyebrow threading (7 Replies)
Would anyone be able to recommend somewhere to have eyebrow threading? I see Selfridges and John Lewis both have beauty bars but which is the best or is there anywhere else?
October 21, 2018|
Response fromBluebreezer54|
The things that pass for 'travel related' these days ;-)
mrsbridges
Aarhus, Denmark
A Foodie's London (13 Replies)
There must be other foodies out there - what do you do in London, food-wise? Shops, restaurants, markets.... For me, a visit to Selfridges and Harrod's food-halls is a must, and last time in London a friend introduced us to Borough Market, we will certainly go there again... and again. Books for Cooks - even if amazon is cheaper, this beautiful shop is a must. And of course the Spice Shop across the road. Haven't been to any fancy restaurants yet, but would love recommendations!
February 07, 2006|
Response fromPanda_229|
You already know most of my favourites! I adore Books for Cooks - get a table for lunch if you can, too. Am not hugely fussed by Selfridges food hall, but love Harrods. As a Londoner, can't afford to do my weekly shop there, but have a great time nosing about. Borough market is a regular and Marylebone Farmers market on Sunday mornings. I also have a thing for cheese shops like Neals Yard and la Fromagerie. Restaurants - too many to list, do you have anything particular in mind.
Gomez27
Aberdeen
How close are attractions to eachother? (5 Replies)
Hi, I was wondering if anyone could tell me the proximity or closeness of London Attractions, or in other words is it close enough to walk? or Hop on the tube if its down the road? I've Grouped some into the following categories:- Westminster- Big Ben, Parliament, London Eye, Buckingham Palace, Harrods, Sea Life, Nelsons Column and changing of the Guard. Trafalgar And Leicster Square: Ripleys, Soho, China Town, Planet Hollywood, Theatre Regent And Bond Street: Hamleys, Selfridges,...More
May 26, 2010|
Response frommawie49|
Westminster: all within walkable distance except for Harrod's. Try to fit in a walk into St James's Park. Trafalgar and Leicester Sq: all walkable. Skip Ripley's. Regent and Bond St: Tussauds is a bit more north, I suggest taking a bus to there.