Selfridges
Speciality & Gift ShopsDepartment Stores
Open now10:00 AM - 10:00 PM
About
Regarded as one of the best department stores in the world, this Oxford Street behemoth boasts a high-glam beauty hall, sprawling shoe gallery, Cowshed spa, restaurants, and even an in-store psychic.
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The area

Address
Neighborhood: Marylebone
Marylebone offers what so many London neighborhoods cannot: a village feel coupled with urban convenience. Much of its success rests in its location. Wedged between the northeastern corner of Hyde Park and the southern end of Regent's Park and with a number of Tube stations within easy reach, Marylebone is as pedestrian friendly as Central London gets. The bustling shopping mecca of Oxford Street separates it from Soho and Mayfair, exclusive Regent Street marks its border with Fitzrovia, and cosmopolitan Edgware Road serves as its western edge. Within this enviably situated quarter are an array of outstanding restaurants (from Michelin darlings to down and dirty cheeseburgers), an impressive assortment of independently owned shops, and some of the city's quietest and most pleasant nooks, crannies and cobbled lanes.
How to get there
  • Bond St • 3 min walk
  • Marble Arch • 6 min walk
Reach out directly

See what travelers are saying

  • HungryGiant
    Leeds, United Kingdom405 contributions
    3.0 of 5 bubbles
    Price tagged food goods that match the brands they sell upstairs
    This is definitely a case of paying over the odds to look at something pretty… the dessert counter always looks amazing…. The truth is they leave you deflated, the loaf cakes are stodgy, and heavy, the filling isn’t great, very sweet and again heavy… the little gimmicks like mini jammy dodger biscuit, mini bourbon, mini brownies also leave a lot to be desired…. The cupcakes are very sweet too, to be honest, everything I’ve tried has been overwhelming sweet and I love my desserts! The best thing is the cheesecakes, these are ok but when you factor in the cost of each item, it’s definitely not worth the money… you can hunt for the bargains, usually old stock that’s due to go past the sell by date but you’re just asking for bad stale food, unfortunately even at those prices I find selfridges expensive…. If you like the look of things then knock yourself out, if it’s quality you value then I’d suggest going elsewhere….
    Visited May 2023
    Traveled with friends
    Written August 19, 2023
  • James H
    Arnold, Maryland963 contributions
    5.0 of 5 bubbles
    Wonderful Experience
    This is a not to be missed experience. Not your same old, same old department store. A collection of high end and unique products from hand painted chocolates to custom jewelry. The wonderful collection of restaurants is worth a visit alone
    Visited September 2023
    Traveled as a couple
    Written October 5, 2023
  • TTraveller2016
    2 contributions
    5.0 of 5 bubbles
    Personal Shopping for Denim with Camilla - Fantastic!!!
    Personal Shopping with Camilla in the Denim Department - what an absolute treasure she is!! Highly recommend this service, she took time to understand what we needed, made plenty of time for my friend and me, and was organised for our arrival. We felt no pressure to buy, but with all the beautiful options presented obviously we did. Jeans are so hard to find the right fit and Camilla was patient and honest, clearly knowing the different brands. It would have been completely overwhelming without her help and I would have walked out of the store without anything. Both my friend and I walked away with three pairs of jeans and a stack of other clothes. Yes it is expensive, but worth it.
    Visited September 2023
    Traveled with friends
    Written October 24, 2023
  • daysaway_11
    Glasgow, United Kingdom35 contributions
    5.0 of 5 bubbles
    Beautiful store dressed for Christmas.
    I hadn’t visited Selfridges for a number of years so I was looking forward to my visit. The Christmas shop in the basement had so many lovely items to decorate your house. Lots of room to navigate your way around. The first floor is beautifully laid out. The designer rooms are very spacious and you feel at ease to browse each area. And don’t forget the make-up on the ground floor.
    Visited November 2023
    Traveled with friends
    Written November 9, 2023
  • Beverly O
    8 contributions
    3.0 of 5 bubbles
    Christmas trip to London
    Very long queues for dirty toilets that smelt of urine and the toilet i went to had faecal matter on the toilet seat Sinks need a good clean and new grouting. Christmas shop was very good but the assistant who served us was miserable. Disappointing for a flagship store.
    Visited December 2023
    Traveled as a couple
    Written December 5, 2023
  • Flash1976
    Weymouth, United Kingdom72 contributions
    4.0 of 5 bubbles
    Love it!
    Loved it! Everything about it felt old school department store but very modern. Love the DJ going up the escalators. My 11 year old daughter was in heaven! Very pricey obviously but just so fab to walk through and look at all the bits and bobs. Had our first Yo Sushi visit instore and will def go to another one when we see it. Very busy but didnt feel cramped.
    Visited December 2023
    Traveled with family
    Written December 11, 2023
  • wingate
    London, United Kingdom2,681 contributions
    4.0 of 5 bubbles
    The food looks marvellous but very expensive.
    As I was in the West End I thought I would pay a visit.It was jam packed.I had a look at the meat counter and pheasants were around £8.95 compared with my online suppliers of £6.50 a brace. Some appetising fish but the price was par 100g unlike local fishmongers who do it per kilo,which gives you a better idea of cost. Pomellos which are around £3 locally,were over £6 here.So I came away with nothing.
    Visited December 2023
    Traveled solo
    Written December 20, 2023
  • EB
    Essex, United Kingdom37 contributions
    4.0 of 5 bubbles
    Amazing food hall but inattentive staff
    I love the food hall! I love the patisseries and they are always so delicious! However, I bought 5 desserts and after I got home, about 2 hours later, only 4 were in the box. Quite annoying considering they are quite expensive, despite the missing item was the cheapest. For a high end department store you expect better and it wasn't even busy. Next time I will be more attentive and check my bag before leaving but that shouldn't be my job!
    Visited November 2023
    Traveled solo
    Written December 26, 2023
  • Jason Myers
    London, United Kingdom13 contributions
    5.0 of 5 bubbles
    Complete surprise Jonathan on BDK your a star 🌟
    I totally stopped shopping in Selfridges, simply because The customer services from their Staff had dropped so dramatically over the years. Their staff don’t seem to care for their customers and don’t seem to have the time or the knowledge as they use to. So I said to myself, I’m never going back. But then i wanted to buy a fragrance from BDK so I thought I will risk it. To my complete surprise as soon as i got to the fragrance counter I was served by a member of staff called Jonathan. What a complete star he was. He wasn’t only attentive he was funny. He had great product knowledge. Gave Customer service that I haven’t seen in years I couldn’t praise him enough, I could literally go on and on about how wonderful his service was it was literally what you would expect from a high-end store that you never get from any other Selfridges staff totally change my mind about shopping in Selfridge’s. if this is the way there Staffing is going then I will be back shopping as a regularly as I did in the past. Keep up the good work and I hope you treat this guy well because he will be headhunted in a matter of days. You just do not get that kind of service any more. Well done. Jonathan well done Selfridges.
    Visited January 2024
    Traveled with friends
    Written January 5, 2024
  • Kyra M
    1 contribution
    5.0 of 5 bubbles
    MORPHE HAS THE BEST STAFF
    Ahhh! I had the best experience ever. I was coming straight from work and I was looking at so many different make up sections until I stumbled upon Morphe. The lovely Manish was working and he gave me the most caring experience, even as he was still attentive to others and doing 7 things at once! I was looking at a couple of products and he knew exactly what suited me instantly. He also tried a whole routine on my face, which has boosted my confidence with make up much more. By the end of it i bought everything he put on my face. As it was just the best! I was so so happy and fufilled. He made the experience go so smoothly. At the check out I also had an amazing discussion with Sinem, who also took some time to explain some things that i needed. 11 STARS OUT OF 10 for the entire experience! Please, if it’s possible, give these guys a bonus/ raise as they were so enthusiastic the entire time and immensely helpful. (Sorry this took so long as i came in a week ago)
    Visited January 2024
    Traveled solo
    Written January 17, 2024
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

4.0
4.0 of 5 bubbles2,366 reviews
Excellent
1,091
Very good
648
Average
246
Poor
102
Terrible
280

james p
1 contribution
1.0 of 5 bubbles
Sep 2020
Absolutely disgusting service, placed an order for three tablets costing nearly £900 only to have my order cancelled the following morning stating I hadn't passed security checks and by pure coincidence the price of each tablet had gone up from £297 to £349. On speaking to a member of customer service they informed me it was not actually anything to do with a security check and that it was Samsung that had cancelled the order and not Selfridges and that they would contact Samsung to find out why and get back to me. Apparently the items are shipped straight from Samsung and they can cancel your order even though your order is placed with Selfridges which is not on. No one got back to me so after 24 hours I contacted customer services again and spoke to a different member off staff to be told a completely different story and that the order was cancelled because it hadn't passed the security check but no actual reason was given and that what her colleague had told me previously was wrong, so basically I've been ignored and lied to and they wont honor the original price. What a circus and I'm sorry I didn't see all the negative reviews before I placed an order with these clowns, the staff at Chicken Cottage have better customer service skills so vote with your wallets and buy elsewhere because the bottom line is that they simply do not care, you have been warned.
Written October 2, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi James, We are sorry to hear that you have had this issue with your order for the Samsung tablets. If you would like us to look into this for you, please drop us an email at customerservices@selfridges.com with 'FAO Social Team' in the subject line and we'd be happy to help. Thanks, Cian
Written October 3, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

orangegirl4
Hertfordshire, UK19 contributions
1.0 of 5 bubbles
Oct 2020
I visited Selfridges today & after spending quite a bit of money decided to eat at the Ellen cafe on floor 4, we were brought to our table & decided what to eat. A couple were also taken to their table next to us, we said to the waitress TWICE, we were ready to order, she then went to the table next to us who arrived after us & took their order!!!! We waited 15-20 mins!!!!! We walked out! Went to Dolly’s cafe on LG & served within 2 minutes & delicious. Selfridges store itself was absolutely fine!!
Written October 12, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi there, Thank you for your review. We're sorry to hear of your experience in our Ellen Cafe. If you'd like to discuss this matter in further detail, please feel free to send us an email via customerservices@selfridges.com with 'FAO Social Team' in the subject heading. Thanks, Kieran
Written October 12, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

hawksbill2
Kuala Lumpur, Malaysia51 contributions
1.0 of 5 bubbles
Dec 2020 • Solo
I have visited Selfridges as a store since 1980, and have nothing but the highest regard for the Oxford Street store. However, as it was lockdown, and I needed an item urgently for an unexpected reason, I ordered online from Selfridges, as I believed they were a reputable store. However, despite paying the large surcharge for a named day delivery, the item did not get delivered. Customer service were reluctant to help, but eventually did say they would reschedule the delivery for the next morning as I was leaving my rental property, and refund me the named day delivery surcharge. They refunded the the named delivery charge but the item was still not delivered at the rescheduled time. Customer service were reluctant to help and I explained that as it would now be impossible for me to receive the item, could they please cancel the order and refund me. To cut a long story short, to date, they have not refunded me. The item I ordered cost £140! They say they cannot refund me until the item is returned to them!?!??!!? How am I going to return an item I have never received and have no way of even tracing as I am no longer in the UK? The order should have been cancelled and the item recalled from the courier in any case?? Their reply stating they would not be able to refund me without having the item was just received. The order was cancelled by me before I left the UK, on the 27th of January, nearly 4 weeks ago! Judging from the other reviews, I am guessing I am not just unlucky in this case. Please think twice before ordering from Selfridges online. I know I will not be doing so again.
Written February 26, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi there, Thank you for your review. We are really sorry to hear you've had some issues with the delivery of your order. We would really like to discuss this further with you. Please can you send some more details along with your contact number to customerservices@selfridges.com with FAO SOCIAL in the subject line and we’ll be in touch shortly. Thanks, Erin
Written February 26, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

James
London, UK1 contribution
1.0 of 5 bubbles
Sep 2022 • Couples
Selfridges “the wonder room” offers extremely appalling service when it comes to leaving your watch with them.You truly experience “wonder”-ing if you’re ever going to get your watch back from them!

On the 18th of September 2022 I dropped a watch worth £2000 for a change of battery with their “wonder room”, the lady in store said it will be sent to Switzerland to change battery and it will takes 1 month, so we decided to go forward with the battery change regardless the long wait.

Now new year 2023 have passed and yet we have not been contacted by Selfridges to return of the watch, 5 months passed!

Last month (January 2023) we walked into the store to inquire of the watch, a male consultant said it has been sent to Switzerland, so we continued to wait and now it’s February 2023 still no news whatsoever from selfridges concerning the watch.

If the battery has been changed the time wasted 5 month long, my watch would have only left with 50% of the battery life now. If I had made a trip to Switzerland I would have made many round trips and back!

On 10th February 2023 drop them an email to locate the watch, both Kimberley and Natalie came back both with the same kind of email - (it’s like copy and paste written statement) saying “unfortunately the images supplied are not satisfactory evidence…” selfridges staffs do not even have the slightest courtesy to apologies for the long wait. A lesson learnt never leave any watch or valuable with selfridges! Never again!
Written February 13, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi James, Thank you for your review. We're very sorry to hear about your experience. Please email the details to customerservices@selfridges.com with the subject line 'FAO Social' so this can be looked into. Thanks, Megan
Written February 14, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

B B
1 contribution
1.0 of 5 bubbles
Oct 2022 • Solo
Selfridges is scamming customers beware, bought some Bose headphones worth over £300, they were faulty they had an issue which they acknowledged and they are refusing to refund me it’s unbelievable.

Selfridges don’t bother responding with your FAO social automated reply I’ve contacted you several times and no reply.

They never reply, what they are doing is illegal, I’ve read other reviews of them refusing refunds for faulty items.

I’ll always go with the manufacturer from now on (who also said the headphones were faulty)
Written October 29, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi there, Thank you for leaving your review. We're sorry to hear that a decision has been taken not to refund you for the earphones you have returned. We would have communicated such a decision to you via email, and we would encourage you to reply to that email if you are dissatisfied with the outcome. Thank you, Matt
Written November 1, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Bahareh B
2 contributions
1.0 of 5 bubbles
Dec 2022 • Solo
Trustpilot reviews

Review of selfridges

Bahareh
0 reviews
GB
Rated 1 out of 5 stars
Not even a star needs to be given to…
Not even a star needs to be given to this department store I have been shopping here for many years but after yesterday I will not use this department store ever again.

After working soo hard within NHS as dental professional I got a discount code to use and paid for my goods at Selfridges online they have now stopped the delivery because of the code stating the nondiscount is premited despite the discount was applied at check-out and not only did they took my money but the best part is that I have to wait 3-5 working days to get my money refunded which has already left my bank account.
Selfridges do not offer any form nhs discount parently which is huge let down spoken to many customer care advisors for some help they all blamed 3rd party no one offered to reimbursement or help me to get this resolved just apologies a free delivery which I get anyway hence I live in UK.
Thank you Selfridges for support NHS staff plus.Thank you for ruining Christmas for me and my family I will not return back to your department store ever not only did you not try to keep a loyal customer happy you made it look like I was at fault . The best part I have to wait for the pending transaction to reverse back so I can have my funds back into my account which is furthermore delay and also if the discount code don't work why do selfridges continue with the payment process and get longer to get my money back and no voucher was send via email which is my own voucher that I used on top of my payment no one cares about you and how this has effected me and family by the time my money comes back will be Thursday and I won't have time to purchase all the Christmas present .
Thank you Selfridges for your excellent customer care service I shall never consider speaking to any of your service members you all say falsified information please avoid this store at all time .
Go John Lewis or Harrods or Harvey Nicholas the service is excellent.
Merry Christmas and Happy New Year
Written December 12, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi there, Thank you for taking the time to leave a review. We're very sorry to hear about your experience. We'd love to help resolve this for you. Please drop us an email at customerservices@selfridges.com with the subject line FAO SOCIAL and we'll get back to you as soon as possible. You can also contact us on Instagram, Facebook or Twitter, and we'll respond to you as soon as possible. Thank you, Megan
Written December 16, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

CosmicCarrot
London, UK127 contributions
2.0 of 5 bubbles
Jan 2020
It pains me to say this because I have been a rgular customer here for decades! At times dropping thousands on single transactions, other times dropping in just to sample food or to browse, especially at Christmastime. It's just not the same anymore. The Christmas hall (2019) was cold and without feeling. As other reviews and websites repeatedly point out, they have zero customer service, and that is not the ethos on which their brand was built. I used to call it my Spiritual Home where nowadays, hell is a closer description.
On the plus side, there are some lovely individual employees, especially at the bottom end, cashiers just wanting to help, but the higher you go, the uglier it gets. I would even say the buyers don't have the same approachable flair they once had, and it shows in the merchandise. I am not talking about ground floor concessions; it's the upper floors, go higher, like a symbol of their inability to be in touch with real people and customers; a connection to the very elements of the business that sustains them. What a shame.
They'll always have a foreign customer base but those with more shopping savvy should and will be moving their money back to other more customer friendly establishments, and there are many, See Harrods and Harvey Nichols, even John Lewis and Debenhams.
It's time for Selfridges to have a serious makeover, not on the external, but on the internal. Please get rid of the plastic people standing in roles where you need real humans. Is it possible to bring back some genuine spirit to the place?
Written January 4, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi there, Thank you for your review. We're very sorry that you feel this way about our London store. If you'd like to discuss this in further detail please send us an email via customerservices@selfridges.com with 'FAO Social Team' in the subject heading. Thanks, Kieran
Written January 6, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Est
1 contribution
1.0 of 5 bubbles
Jan 2020 • Solo
I purchased a very expensive dress online from this company. I received the dress right away which did not fit. Returned the dress within the week of receiving it. I got back the dress three weeks later from dhl stating that the dress has been sitting in customs for three weeks unable to be returned. After a lot of research I was told that Selfridges did not send me the correct paperwork. When speaking to customer service for one week they did not help me until I started screaming the phone. After 4 weeks I received the paperwork and was able to return the dress. When getting the refund I noticed that they deducted 382.00 from my
Refund stating that I need to call the tax office to get it back but giving me no further information. This is literally the worst company I have ever had to deal with. Do not order of you live InAmerica. You will not receive a full refund back. I am clearly upset and hate this company.
Written January 15, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi there, Thank you for your review. We're sorry to hear about this experience. We can see that you have left a similar review on Trustpilot, as requested you have sent our team an email which is being looked into. Our team team shall contact you shortly in regards to your email. Thank you, Amy
Written January 15, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Freddy23450
London, UK159 contributions
5.0 of 5 bubbles
Jan 2020 • Solo
Well with the 1st ladies birthday coming up where else to shop than Selfridges.
Not only does it carry a grand name but the customer service is next to none.
100% full attention given and was able to pick a bag and a couple of shoes. That should keep the Mrs sweet. As said, "Happy wife, happy life" 😄.
The short off all was it was a great experience shopping in this store and will surely recommend if you haven't shopped here before.
Written January 2, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Freddy, Thank you for your review. We're very pleased to hear that you enjoyed your time in our London store. We hope your wife loves her gifts and hope she has an amazing birthday! We hope to see you again soon! Thanks, Kieran
Written January 3, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

traveller81England
England, UK220 contributions
2.0 of 5 bubbles
Mar 2022 • Friends
We went to London to fine a dress for a family wedding so we pop in to Selfridges I was in a wheel chair I went to ted baker I ask the lady for a dress which she found for me but I felt she did not help as much as other customer I felt because I was in a wheel chair there wasn’t much effort as I left so did all the other customer she just play on her phone a lot. It very wheel chair friendly a lot of staff wee nice but a lot ignore me and spoke to who ever was pushing me.

We also had tea and cake in dolly cafe the cake was lovely the hot chocolate was awful taste like coffee which I don’t like for 2 tea and 2 cakes cost £30 some staff were nice other just look like they didn’t know what to do.

Not many evening dresses vey limited on clothes which make place look wired.

Overall it gone down hill
Written March 30, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi there, Thank you for your review. We're sorry to hear of the experience you have had within our store on this occasion. If you would like us to look into this further, please feel free to send this over to customerservices@selfridges.com and we'll be happy to help. Thank you, Maria
Written April 14, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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Selfridges - All You Need to Know BEFORE You Go (2024)

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