Selfridges

Selfridges, London: Hours, Address, Selfridges Reviews: 4/5

Speciality & Gift Shops • Department Stores
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9:30 AM - 9:00 PM
Monday
9:30 AM - 9:00 PM
Tuesday
9:30 AM - 9:00 PM
Wednesday
9:30 AM - 9:00 PM
Thursday
9:30 AM - 9:00 PM
Friday
9:30 AM - 9:00 PM
Saturday
9:30 AM - 9:00 PM
Sunday
11:30 AM - 6:00 PM
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About
Regarded as one of the best department stores in the world, this Oxford Street behemoth boasts a high-glam beauty hall, sprawling shoe gallery, Cowshed spa, restaurants, and even an in-store psychic.
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The area
Address
Neighborhood: Marylebone
Marylebone offers what so many London neighborhoods cannot: a village feel coupled with urban convenience. Much of its success rests in its location. Wedged between the northeastern corner of Hyde Park and the southern end of Regent's Park and with a number of Tube stations within easy reach, Marylebone is as pedestrian friendly as Central London gets. The bustling shopping mecca of Oxford Street separates it from Soho and Mayfair, exclusive Regent Street marks its border with Fitzrovia, and cosmopolitan Edgware Road serves as its western edge. Within this enviably situated quarter are an array of outstanding restaurants (from Michelin darlings to down and dirty cheeseburgers), an impressive assortment of independently owned shops, and some of the city's quietest and most pleasant nooks, crannies and cobbled lanes.
How to get there
  • Bond St • 3 min walk
  • Marble Arch • 7 min walk
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
Popular mentions

4.0
2,221 reviews
Excellent
1,041
Very good
641
Average
233
Poor
94
Terrible
213

reed4a
4 contributions
My partner and I visited Selfridges last month as a Birthday treat and after a few hours of shopping we decided to pop to the Champagne bar and I'm so glad we did!

Stefan, the Manager was absolutely brilliant. Upon arrival, the bar was full so he took our number and said he would text when a table was free, estimated time was 15 minutes but within 5 minutes we received a message.

From the moment we entered he was so accommodating and explained to us the bottle of French rose was actually new and so he couldn't give us any advice on the taste. So he let us try before buying and joined us with his own glass! He also gave me a complimentary oyster as it was my Birthday as I had always wanted to try one - it was delicious and our time at the bar was lovely and relaxing.

We will definitely be back, thank you so much Stefan for your hospitality, your kindness did not go unnoticed.

See you soon!
Written July 6, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hi there. Thank you for taking the time to write your review. We love seeing how members of staff have met or exceeded your exceptions and we'll be sure to pass your feedback along. We look forward to welcoming you back in store in the future. Thank you, Matt
Written July 6, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Belle-Noel
Croydon, UK1,574 contributions
Solo
It’s been more than 8 years since I’ve been here but during some time off over Christmas, I decided to take a trip here.

I chose a good day, as it was not at all busy and so was quite pleasant to just wander around from floor to floor without the usual crowds.

Everything appeared the same as I last remembered in this iconic store. The food hall had lots of options for lunch with some items being more pricey than others - but that was to be expected.

All in all, this was a good shopping experience and definitely a place to visit on a quieter day.
Written January 2, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hi Belle-Noel, Thank you for your lovely review. We're so glad to hear that you have had a great time in Selfridges. We look forward to welcoming you back again soon! Thanks, Maria
Written January 4, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Ben F
Bloomington, IN1,257 contributions
I left Selfridges not 100% content, but far from dissatisfied. The mall is clean, safe, and diverse in its offerings. There are many floors with boutiques awaiting your (expensive) patronage. I was specifically here to try out Blondies Kitchen, which I was told is one of the food options inside—however, I wasn’t too impressed with signage. I generally find mall signage to be subpar in a lot of malls, so at this point I was accustomed to having to ask at least one staff member for directions. After several minutes I was able to find Blondies Kitchen.

Before I conclude my review, let me just say—the very best malls are those who invite the community to stay and socialize. Here I just couldn’t extract that same feeling. There were very few areas with tables and chairs to sit, and the majority of the facility is simply designed for purchasing goods and then heading out the nearest exit. I feel that profit is more important than anything else for Selfridges. Oh well.

I won’t return this mall in the future unless I need to purchase something in particular. This place simply isn’t meant for lingering.
Written July 15, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hi there, Thank you for taking the time to write your review with your feedback, we will ensure this is passed over. We do hope to see you in store again soon! Kind regards, Megan
Written July 17, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Grumpyz
Care-a-Lot Land40 contributions
Family
This is a review pertaining to their online shopping and not an in-store experience.

I’ve always had good experiences with Selfridges app and website. But for the past week, have been unable to make payments. Tried using various devices, browsers, bank credit cards and even PayPal, they just couldn’t process the payment. Emailed to Selfridges and they requested I call in to order the items.
I refused to call in as I will incur IDD charges through no fault of mine.

Emails going to and fro with your customer service staff isn’t working. Did they even gave my feedback and screenshots on the payment failure to the IT team? I see several negative reviews on the same issue in Apple App Store.

Fix your online payment issues without inconveniencing your customers.
Written June 1, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hi there, Thank you for your review. We're very sorry to hear about your experiences. Please drop us an email at customerservices@selfridges.com with the subject FAO SOCIAL, or message us on Facebook, Twitter, or Instagram if you'd like to discuss this further. Thank you, Kusuma
Written June 1, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Christopher F
London, UK155 contributions
Couples
Honestly the worst customer service I’ve ever received from a company,
So I purchased a pair of dior sneakers in December at a cost of £1050, all good.
2 months later I get an email on diors new season and to much shock the sneakers are now retailing for £850.
So I email customer service as I lady in the boutique assured me the sneakers are never reduced, I get no response after 2 1/2 weeks, I email again with no response, I call them and I’m told the sneakers I purchased were limited edition which was a lie as no where was this stated and since doing my research I’ve found they were a normal sku being sold.
So the customer service lady says she will look into, another 2 weeks and nothing, I call back and she apologises and says Selfridges were informed and should have called me.
She forwarded my issue to head office for my issue to be dealt with.
Next day I get a call from Sabrina from customer service in Selfridges and her exact words ‘ I don’t even know why I’ve been asked to call you, there’s nothing I can do but give you a glass of champagne when I next come to shop lol, the sole colour ( 2 mm deep is now a dark gum colour, mine are a grey colour and look identical, but no chance I’m ever going back to purchase in this boutique in Selfridges. Turns out you are treated very differently when you purchase from Selfridges compared to the Bond Street boutique if you have after sales issues.
This happened on the 20/5/22, I called customer service once more and this time spoke to the rudest gentleman who had no interest in speak with me or dealing with my issue as I didn’t purchase from a dior boutique direct or online,
He did assure me he would forward Selfridges response to their Parian head office and almost 6 weeks later, I’ve not heard a word.
So basically, dior have no interest in dealing with customer issues, I’ve been lied to, brushed aside and basically penalised for purchasing a dior product on its release and purchasing from Selfridges.
Honestly I’ve never been dealt like this before from any company, let alone such a high end company, but never again and I suggest you really consider making any purchase from dior!
I’ll be shopping elsewhere for sure from now on.
Written June 28, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hi Christopher, Thank you for reaching out to us. We're so sorry to hear this. Please email us a 'customerservices@selfridges.co.uk' with the subject line 'FAO SOCIAL' if you would like to discuss this further. Thank you, Megan
Written July 10, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

traveller81England
England, UK160 contributions
Friends
We went to London to fine a dress for a family wedding so we pop in to Selfridges I was in a wheel chair I went to ted baker I ask the lady for a dress which she found for me but I felt she did not help as much as other customer I felt because I was in a wheel chair there wasn’t much effort as I left so did all the other customer she just play on her phone a lot. It very wheel chair friendly a lot of staff wee nice but a lot ignore me and spoke to who ever was pushing me.

We also had tea and cake in dolly cafe the cake was lovely the hot chocolate was awful taste like coffee which I don’t like for 2 tea and 2 cakes cost £30 some staff were nice other just look like they didn’t know what to do.

Not many evening dresses vey limited on clothes which make place look wired.

Overall it gone down hill
Written March 30, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hi there, Thank you for your review. We're sorry to hear of the experience you have had within our store on this occasion. If you would like us to look into this further, please feel free to send this over to customerservices@selfridges.com and we'll be happy to help. Thank you, Maria
Written April 14, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

james p
1 contribution
Absolutely disgusting service, placed an order for three tablets costing nearly £900 only to have my order cancelled the following morning stating I hadn't passed security checks and by pure coincidence the price of each tablet had gone up from £297 to £349. On speaking to a member of customer service they informed me it was not actually anything to do with a security check and that it was Samsung that had cancelled the order and not Selfridges and that they would contact Samsung to find out why and get back to me. Apparently the items are shipped straight from Samsung and they can cancel your order even though your order is placed with Selfridges which is not on. No one got back to me so after 24 hours I contacted customer services again and spoke to a different member off staff to be told a completely different story and that the order was cancelled because it hadn't passed the security check but no actual reason was given and that what her colleague had told me previously was wrong, so basically I've been ignored and lied to and they wont honor the original price. What a circus and I'm sorry I didn't see all the negative reviews before I placed an order with these clowns, the staff at Chicken Cottage have better customer service skills so vote with your wallets and buy elsewhere because the bottom line is that they simply do not care, you have been warned.
Written October 2, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hi James, We are sorry to hear that you have had this issue with your order for the Samsung tablets. If you would like us to look into this for you, please drop us an email at customerservices@selfridges.com with 'FAO Social Team' in the subject line and we'd be happy to help. Thanks, Cian
Written October 3, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

hawksbill2
Hong Kong, China50 contributions
Solo
I have visited Selfridges as a store since 1980, and have nothing but the highest regard for the Oxford Street store. However, as it was lockdown, and I needed an item urgently for an unexpected reason, I ordered online from Selfridges, as I believed they were a reputable store. However, despite paying the large surcharge for a named day delivery, the item did not get delivered. Customer service were reluctant to help, but eventually did say they would reschedule the delivery for the next morning as I was leaving my rental property, and refund me the named day delivery surcharge. They refunded the the named delivery charge but the item was still not delivered at the rescheduled time. Customer service were reluctant to help and I explained that as it would now be impossible for me to receive the item, could they please cancel the order and refund me. To cut a long story short, to date, they have not refunded me. The item I ordered cost £140! They say they cannot refund me until the item is returned to them!?!??!!? How am I going to return an item I have never received and have no way of even tracing as I am no longer in the UK? The order should have been cancelled and the item recalled from the courier in any case?? Their reply stating they would not be able to refund me without having the item was just received. The order was cancelled by me before I left the UK, on the 27th of January, nearly 4 weeks ago! Judging from the other reviews, I am guessing I am not just unlucky in this case. Please think twice before ordering from Selfridges online. I know I will not be doing so again.
Written February 26, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hi there, Thank you for your review. We are really sorry to hear you've had some issues with the delivery of your order. We would really like to discuss this further with you. Please can you send some more details along with your contact number to customerservices@selfridges.com with FAO SOCIAL in the subject line and we’ll be in touch shortly. Thanks, Erin
Written February 26, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

orangegirl4
Hertfordshire, UK12 contributions
I visited Selfridges today & after spending quite a bit of money decided to eat at the Ellen cafe on floor 4, we were brought to our table & decided what to eat. A couple were also taken to their table next to us, we said to the waitress TWICE, we were ready to order, she then went to the table next to us who arrived after us & took their order!!!! We waited 15-20 mins!!!!! We walked out! Went to Dolly’s cafe on LG & served within 2 minutes & delicious. Selfridges store itself was absolutely fine!!
Written October 12, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hi there, Thank you for your review. We're sorry to hear of your experience in our Ellen Cafe. If you'd like to discuss this matter in further detail, please feel free to send us an email via customerservices@selfridges.com with 'FAO Social Team' in the subject heading. Thanks, Kieran
Written October 12, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

CECurley
Woodham, UK1 contribution
Selfridges are operating highly dubious online practice with customers frequently being falsely accused of damaging products to avoid refunds - wish I'd looked online before purchasing. I bought four pairs of shoes, two of which I did not try on in the end, and only tried on one from each of the other pair. In summary 2/8 shoes tried on inside the house, too big so returned within 24 hours. Selfridges said all were damaged and unsaleable which was impossible, they said they would be returned to me and no refund After numerous email exchanges they agreed they had misjudged three pairs and would refund them (still fighting about the fourth). So false accusations then they back tracked. What would have happened if I just rolled over and accepted it? Hope this helps someone else avoid this insufferable experience.
Written June 7, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hi there, Thank you for your review. We're very sorry to hear about your experiences. Please drop us an email at customerservices@selfridges.com with the subject FAO SOCIAL, or message us on Facebook, Twitter, or Instagram if you'd like to discuss this further. Thank you, Kusuma
Written June 8, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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Frequently Asked Questions about Selfridges

Selfridges is open:
  • Sun - Sun 11:30 AM - 6:00 PM
  • Mon - Sat 9:30 AM - 9:00 PM
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