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Harrods
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Harrods

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Harrods
4
19,649
#117 of 2,576 things to do in London
Points of Interest & Landmarks • Department Stores
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10:00 AM - 9:00 PM
Monday
10:00 AM - 9:00 PM
Tuesday
10:00 AM - 9:00 PM
Wednesday
10:00 AM - 9:00 PM
Thursday
10:00 AM - 9:00 PM
Friday
10:00 AM - 9:00 PM
Saturday
10:00 AM - 9:00 PM
Sunday
11:30 AM - 6:00 PM
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About
Harrods remains at the height of British luxury retail, attracting millions of loyal customers from across the globe with its unrivalled product selection, world-class service, innovative retail theatre and historic setting. The store was opened in 1849 by Charles Henry Harrod as an expansion of his humble East End grocery and tea business. Today, it is one of the most distinguished names in the world. Seven floors and 330 departments showcase the best of luxury merchandise, from high-end fashion and accessories to the finest homewares and the latest technology. There are 28 restaurants in-store; we continue to enhance our portfolio with Galvin Demoiselle, Bentley's Sea Grill, and the institution that is The Georgian. Customers enjoy a wealth of exclusive services, such as By Appointment Personal Shopping and The Penthouse, a private suite dedicated to unsurpassed bespoke service in a beautiful environment. Other departments include the Urban Retreat at Harrods spa, a theatre ticket bureau, and The Studio, the store's interior-design service. Qatar Holding acquired the business in 2010, and it continues to guide - and invest strongly in - the store according to its philosophy: Anything is possible. Harrods continuously seeks to surpass the desires and expectations of its customers, staying true to its original motto: Omnia omnibus ubique (everything for everyone, everywhere). Harrods is located on Brompton Road, near the Knightsbridge London Underground station.
Suggested duration
2-3 hours
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The area
Address
Neighborhood: Knightsbridge
When millions of tourists want to shop 'til they drop, they do it along Brompton Road and its boutique-lined tributaries, including the world-renowned Harrods. And when millionaires want to flaunt what they've already got, many of them find Knightsbridge and Belgravia the perfect place to do so, often behind stately mansion walls or down quiet private mews. Delve beyond the ultra-luxe exterior and you'll find some of this city's cosiest pubs, quiet gardens, and all sorts of indie retailers and enterprises worth a short exercise in spontaneous window shopping. For those looking to take a break from shopping, Hyde Park, Kensington Gardens, and some of the city's most popular museums are nearby.
How to get there
  • Knightsbridge • 4 min walk
Best nearby
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Attractions
2,134 within 6 miles
Knightsbridge
277
385 ftNeighborhoods
Chelsea
174
0.1 miNeighborhoods • Theaters
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V&A - Victoria and Albert Museum
32,528
0.4 miArt Museums
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See what other travelers are saying
  • Ddan7777
    Raleigh, North Carolina1,794 contributions
    must-see for any traveler, big and expensive London shopping experience
    There are PBS shows about Harrods, all of the tour guidebooks talk about it, and locals (in London) will tell you that you have to go. So, I went shopping there. It is a large, multi-floor store, with some very expensive items, and it is crowded. When I was there in October, it seemed as if there were a lot of tourists in the store. I did manage to buy something as a souvenir that was not too expensive. There is a toy store within Harrods, as well as a gym equipment department (which offered Peloton stationary bicycles) and places to eat. I saw a beautiful, old model Bugati on display. Overall, an interesting place to visit.
    Written December 17, 2022
  • lip89
    Boston, Massachusetts862 contributions
    Unreal oldest, luxury department store in the world!
    All I can say is wow! This place is something to witness and see while visiting London. Not only is it without a doubt the biggest luxury department store in the world and blows away all of 5th avenue and Rodeo drive, it is a culmination of luxury goods all in one place on 10 floors. It sits in the luxury district in Kensington London and is unreal to see. IT is laid out by designer and contains pretty much every luxury designer you can think of from Hermes to Louis Vuitton and more. It is one of the places that makes you feel like buying something if you can afford it. Unreal to see and the history here is really cool.
    Written January 28, 2023
  • MandyJane
    Florida226 contributions
    Spend the day there, it is an experience more than a store
    Harrods is somewhere we always go when in London At Christmas time it is the best time with all of the beautiful decorations and also the specialty food items. There are some amazing foods that you can pick up and create a feast in a hotel room or in an airbnb. There is a large section of Middle Eastern foods, specialty cheeses, fish items and wonderful desserts. There are naturally lovely biscuits and teas too,. Many floors have both designer and trendy clothes There is a variety of restaurants. Had afternoon tea there. Expensive but quite an experience with the piano player We like the small 3rd floor cafe with braffles, a combo of waffle and brioche. Cute and sweet and cozy Try the bars where you can get gourmet items I love eating outdoors when the weather iss good and that is up on a high floor and fun for a change Be sure to get your VAT forms if you spend money and are coming from overseas China and housewares is a beautiful department Check out the Qatar items See the Diana and Dodi memorial Be sure to ride the escalator as it is half the fun Go to the champagne bar Then when you are done, walk around the neighborhood and see the lovely homes nearby
    Written December 27, 2022
These reviews are the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor checks reviews for fraud.
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
Popular mentions
4.0
19,650 reviews
Excellent
8,956
Very good
5,774
Average
3,004
Poor
1,020
Terrible
898
Helen D
Mansfield, UK6 contributions
Terrible service. Do not bring a suitcase!!
Aug 2022 • Family
We had booked afternoon tea for 4. However we were not allowed in the store as we had two travel suitcases. One security guard was very rude. I had to leave my family on the street for 20 min while I went to customer services for help. I had to wait 20 min for someone to talk to me. They were no help at all. They gave me a postcode of somewhere I could pay to leave my luggage and would not inform the restaurant we may be late, even though we arrived 45 min early. They totally ruined the surprise for my mum and made it very stressful. There was no mention of not being allowed to bring a small case in any of the booking forms. Terrible service.

Once in store the afternoon tea was lovely but we were all stressed and upset by this point.
Written August 29, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Munira A
London, UK86 contributions
Shady staff
Aug 2022 • Friends
The guy at the check out counter in the gift shop on the ground floor is way past his sell by date. He faltered from performing his job correctly by leaving a security tag in one of the products we bought. This in turn triggered the security alarm upon leaving the store via the Hans crescent exit. The security guy at the door was also trained in a unsatisfactory level where he started off the conversation by saying “don’t worry I know you have paid”. Then surprisingly he knew exactly which bag the security tag had been left on when he checked. He then went on to demand to see the receipts for the purchase totally contradicting his initial statement. What a bunch of up themselves establishment this is. If you choose to go to this over rated and over priced Qatari run store, please ensure all tags are taken off my the not so reliable check out staff or better yet, go to Fortnum & Mason.
Written August 24, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Matthew J
Warrington, UK322 contributions
Beautiful but it's Getting a Bit Modern
Jul 2022
Harrods is a great, luxury department store in London and if visiting the city, it's definitely worth a nose round, even if you don't end up buying anything. However, I personally think it's gone a bit modern recently and inside, it is a shadow of it's former glory.

But first, for the positives. It is a massive department store with seven or eight floors (I can't actually remember!) of retail space. The departments themselves are, for the most part, well presented and high end. I particularly liked the food court, which was breath-taking and the food on offer was surprisingly not a complete rip off. Expect no more than M&S prices.

Contrary to some reviews on here, I also thought the staff were friendly and helpful. Unlike some department stores, staff members didn't harass customers by approaching them every thirty seconds and instead let them browse in peace!

However, as mentioned, it's starting to look a bit modern in places. When you get out of the lift at some floors, it feels like you're walking into a different shop. Floor 4 was the worst offender; I got out of the lift and if you told me we were in some cheap clothing outlet, such as TKMaxx, I would believe you! Very, very tacky I thought and not inspiring!

I would compliment this place by saying there are plenty of places to eat, however the eateries located at Harrods are all extortionately priced! They even have a Gordon Ramsey burger kitchen (yes, really!), which sells burgers at roughly £50-£60 a throw! I nearly threw up reading the price boards!

Overall, I still think Harrods is an iconic part of London. I just wish it was still as authentic as it was when I first visited. By consequence, I would still recommend a visit but if you're expecting seven floors of grandeur, you may be disappointed!
Written July 31, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Black Rose
4 contributions
A wonderful shopping and dining experience.
Jan 2022
It was our first time shopping at Harrods and it was a great experience. Firstly a kind security officer introduced us to a QR code to scan so that we could navigate our way around the store. Then there was no stopping us.🤣

Note: Harrods DO NOT have shopping baskets for luxury items. Basket can be found on lower floors.

After spending several hours shopping and obscene amounts of money we ended our day in the Grill restaurant where the food was divine and the service was second to none.

We hope to return in a few days time for a birthday celebration.
Written February 1, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
lina04
UK7 contributions
Worst customer service ever!!
Feb 2021 • Couples
I have received a Cartier love bracelet as a gift from my husband in late February which he purchased from Harrods online due to the lockdown. However I had a hand injury (broker wrist) that resulted in me wearing plaster cast from late January till late May not allowing me to try the bracelet on. Only when I tried it on early June when I realised that the wrong size was ordered. (Size 16 instead of size 17).
I returned the bracelet to Harrods expecting that they will take into account the exceptional circumstances of lockdown and personal injury. To my big disappointment, Harrods informed us that Cartier refuses to exchange the bracelet claiming that it got scratched despite the fact that I have never used it. I am then assuming that any scratches in the bracelet might have been either when the bracelet was delivered or when it was checked by Cartier/Harrods Customer service. This is a high value item costing more than 10000£, however Cartier and Harrods are both careless about their loyal customers.
Written June 22, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Deb
2 contributions
Poor experience with Chanel
Nov 2022 • Friends
Poor service at Chanel store. Was there at 3 to register with them to be in the ‘queue’. Before we decided whether to wait we asked if they do tax refund by sending the item to an overseas address in which their staff member said yes. We waited for 3.5 hours and was finally served by a sales assistant, and when we decided to purchase 2 bags, they said their tax return is only for special customers.

In fact I have also enquire harrods customer service and was told the whole store do tax refund by sending items overseas. To be told it cannot be done after 3.5 hours is totally unacceptable. The misinformation I was given twice makes me wonder what kind of service harrods is providing for their customers. Not to mention the tax refund doesn’t disadvantage Chanel at all.
Written November 23, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Jackie C
3 contributions
Harrods experience
Aug 2022 • Couples
My girlfriend absolutely loved there baked goods hall, I loved the building it's beautiful. However we both were not overly impressed with the places it's self to be honest it's bit pricey and crowed in there.
So maybe an improvement could be I don't know crowd control or something that makes it less anxious for people who suffer with crowd fear/anxiety.
Written August 12, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
James A
673 contributions
harrods dior exhibition
Dec 2022
went to the dior exhibition on sunday, we did not book tickets so we had to wait around 20 minutes to get in. the exhibition is very good and is guided. it takes about 15 minutes but the guide knows what she is talking about. if you have the time would recommend. harrods itself was packed to the rafters and could not wait to leave.
Written December 13, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Steviefull
Kidderminster, UK1,545 contributions
Just a depressing experience
Nov 2021
We came here with a view to getting a nice decoration or trinket of our weekend in London, having noticed the Christmas area was open we took an opportunity to look around it and it was like it was trying to mock me with what they had for sale and mock me further with the prices. Who wouldn't want a christmas tree decoration of a sardine tin for £18, or maybe a purple bauble that could easily be from poundland for £30. Couple this with a wreath for your door for £800 and I could feel my disdain for the place growing.

Then when I thought I couldn't be more disappointed in people we headed through the clothing area to see people contemplating buying £600 handbags so they can pretend they are happy and superior to everyone because they saw some orange faced reality TV star wearing one in a pre planned paparazzi shot as they struggle to remain relevant.

This place is everything that is wrong with consumerism, not a single person looked happy to be shopping there, just soul destroying.
Written January 2, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
aavct90
Simsbury, CT233 contributions
A True Establishment
Jun 2022
My boyfriend and I made it a point to stop here during our visit to London and I am glad we did! We sat at the coffee bar and had a pour over, which was novel (yes and also overpriced). We also enjoyed shopping for clothing we couldn't possibly afford and buying overpriced delicious chocolates from their chocolate section. I highly recommend making a half day trip out of shopping and eating here when in London as a one time splurge, much like I'd recommend going to Saks Fifth Avenue for lunch in New York City. They are once in a lifetime experiences.
Written July 5, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Harrods (London) - All You Need to Know BEFORE You Go

Frequently Asked Questions about Harrods
Harrods is open:
  • Sun - Sun 11:30 AM - 6:00 PM
  • Mon - Sat 10:00 AM - 9:00 PM
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