Harrods
Points of Interest & LandmarksDepartment Stores
10:00 AM - 9:00 PM
Monday
10:00 AM - 9:00 PM
Tuesday
10:00 AM - 9:00 PM
Wednesday
10:00 AM - 9:00 PM
Thursday
10:00 AM - 9:00 PM
Friday
10:00 AM - 9:00 PM
Saturday
10:00 AM - 9:00 PM
Sunday
11:30 AM - 6:00 PM
About
Harrods is London’s most famous and iconic luxury department store, known for its designer retail, famous clientele, and beautiful exterior. Home to over 330 departments and 5000 brands across seven floors, it has been attracting locals and travelers for over 150 years. Here, you can shop amongst high fashion boutiques, try out some new fragrances and spa treatments, or browse the newest innovations at a variety of tech stores. After some retail therapy, you can take the weight off your feet by dining at one of the restaurants serving a wide selection of food prepared using premium ingredients from the Food Hall. – Tripadvisor
Duration: 2-3 hours
Suggest edits to improve what we show.
Improve this listing
Tours & experiences
Explore different ways to experience this place.
Top ways to experience Harrods
The area
Address
Neighborhood: Knightsbridge
When millions of tourists want to shop 'til they drop, they do it along Brompton Road and its boutique-lined tributaries, including the world-renowned Harrods. And when millionaires want to flaunt what they've already got, many of them find Knightsbridge and Belgravia the perfect place to do so, often behind stately mansion walls or down quiet private mews. Delve beyond the ultra-luxe exterior and you'll find some of this city's cosiest pubs, quiet gardens, and all sorts of indie retailers and enterprises worth a short exercise in spontaneous window shopping. For those looking to take a break from shopping, Hyde Park, Kensington Gardens, and some of the city's most popular museums are nearby.
How to get there
  • Knightsbridge • 4 min walk
Reach out directly
See what travelers are saying
  • Chris
    Chester, United Kingdom7 contributions
    5.0 of 5 bubbles
    A wonderful experience inside a beautiful building. Delicious food and a great selection of items to purchase.
    In February I went to Harrods London and it is always a great experience with the wonderful architecture and vast selection of everything you could imagine. On this particular trip I went to the Coffee Bar. We did have to wait however people are always coming and going so it is never a long wait. There was a great selection of food and drinks and I opted for a pan au chocolat and a hot chocolate whilst my mum had a cinnamon bun and an americano. The food was beautiful and the drinks were lovely and the barista who served us was very friendly and helpful. Overall it was a great experience although pricey but it is worth it and you should definitely try it if you get the chance.
    Visited February 2023
    Traveled with family
    Written May 30, 2023
  • David255057
    Canberra, Australia198 contributions
    5.0 of 5 bubbles
    Another really great lunch
    When you sit down in this wonderful iconic department store to have some seafood you know you are getting very well-prepared, high quality product. Yes it costs quite a bit but it is a wonderful experience. We always chat with the staff and this time we had a wonderful man from Bulgaria serve us. We like Harrods because you get a high end product - not some shoddy substitute.
    Visited May 2023
    Traveled as a couple
    Written June 9, 2023
  • MichaelMc777
    Sunnyvale, California5,198 contributions
    5.0 of 5 bubbles
    Fun shopping with exceptional food!
    This iconic store is interesting to explore. It has many very high end stores to wonder through. My favorite part was the exceptional selection of food items to purchase/try. It was a delight and delicious. I found the prices to be reasonable as well. Recommended
    Visited July 2023
    Traveled solo
    Written July 2, 2023
  • HINA W
    Islamabad, Pakistan7,378 contributions
    5.0 of 5 bubbles
    OMG!
    When you think about London the first thing that comes to mind is shopping. London has some grand establishments that have had Royal Patronage for ages. One such business is Harrods. This iconic upmarket flagship department store is located on the Brompton Road. It was the brainchild of the 25 years old Charles Henry Harrod. He started with a small shop in 1834. He moved here in 1905. Now it is a London landmark covering more than 5 acres of land and having 1,000,000 square feet of shopping space. It is a major shopping destination now with nearly 100,000 people shopping here per day. In 1985 it was purchased by Mohamed Al-Fayed. Currently this elegant store has 330 departments including clothing, shoes, perfumes, makeup, cheeses. You ask for it and they have it. The service is amazing and the ambience is out of this world.
    Visited August 2022
    Traveled with family
    Written July 8, 2023
  • Natalie W
    Codsall, United Kingdom718 contributions
    4.0 of 5 bubbles
    Beautiful shops
    Harrods is always an experience. I loved looking at the chocolate section. I wanted to find caramel milk chocolates but they didn’t have a selection box. Only issue there. The shops are all designer which is great if that’s what you’re into. I was specially looking for On running shoes which they didn’t have. Had to go to Selfridges instead.
    Visited July 2023
    Traveled as a couple
    Written July 9, 2023
  • SL19
    57 contributions
    3.0 of 5 bubbles
    Service totally lets it down
    Harrods is simply gorgeous and I always love walking around and treating myself to a few things whenever I visit. Today I felt let down by the service however. Visited the Louboutin store and the gentleman helping me was not great and was more interested in talking to the security man. Elderly lady in the couture section (quite a big sale with lots of lovely ballgowns) told me that the dress I wanted to try on was a size 12 and not an 8. After I realised this I said it would be too big and she gave me the most fake smile, took it from me and put it back without even asking me if I needed extra assistance. Shame, I was looking to spend quite a bit for the right dress. Lady at the buy/rental section didn’t acknowledge me whatsoever. The lady in the Tom Ford perfume department was lovely however, really enjoyed the service from her. Gorgeous place but the staff need to realise that they have no reason to be arrogant and pretentious when people are looking to spend their well earned money on stunning pieces.
    Visited June 2023
    Traveled with family
    Written July 17, 2023
  • Kirsty
    Frome, United Kingdom102 contributions
    5.0 of 5 bubbles
    Great shopping experience, polite and attentive staff. Lovely shopping experience. Will be visiting again soon.
    Loved our trip to Harrods, staff were friendly and attentive. Items a reasonable price for luxury good in one of the worlds leading luxury stores. We bought items for the children that were very reasonably priced.
    Visited April 2023
    Traveled with family
    Written August 1, 2023
  • 34johannap
    Rochester, New York29 contributions
    4.0 of 5 bubbles
    Harrods is a London Gem but Expensive!!
    Beautiful Harrods with OUTRAGEOUS Prices in the food halls. First off I have always loved Harrods and it’s a must visit during a trip to London. It’s been years since I’d been there and while it was always expensive the current dining prices are obscene. I believe it was roughly 60-70 pounds to share fish and chips with two drinks. The same for a plate of pasta with a small half lobster tail. Everything was great and the staff and atmosphere are wonderful. Just know what you’re in for as far as pricing goes. We’ll be back but not as shocked next time.
    Visited July 2023
    Traveled with family
    Written August 5, 2023
  • ChrissieWilliams81
    Wyong Creek, Australia1,142 contributions
    4.0 of 5 bubbles
    Extravagant Shopping
    Delve into Harrod’s to see how the wealthy shop. From the Egyptian escalator, to the toy section, food halls and gift shop there is something for everyone. There is a dress code though. Visit in the evening so you can see it lit up.
    Visited January 2023
    Traveled as a couple
    Written August 6, 2023
  • Diego
    London, United Kingdom2,243 contributions
    5.0 of 5 bubbles
    Harrods Food Hall
    The world’s greatest food emporium! So everyone has been to Harrods, but how many of you have taken the time to eat in this amazing foodie’s paradise, what an absolute delight! Worth every penny and more, with something for everyone. Delightfully exquisite experience. Will definitely come here again!
    Visited August 2023
    Traveled with family
    Written August 10, 2023
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

4.0
4.0 of 5 bubbles19,897 reviews
Excellent
9,035
Very good
5,828
Average
3,039
Poor
1,043
Terrible
954

mjwpara
Buckingham, UK66 contributions
1.0 of 5 bubbles
Feb 2020 • Family
This place used to be amazing in the 80s and 90s.
I visited today for the first time in years and found the new owners have sadly ruined it.
The toy department was a wonder as a kid, with every toy under the sun, thick carpets and wonderful staff. What is there now is like a cheap IKEA, with more space devoted to cheap stud walls than display space. By creating their new coloured 'sections' they have conveniently been able to slash the shop floor by about 50%, while making it impossible to just wander around. Instead you have to jostle past people all trying to get up and down one narrow central corridor again made of wobbling, peeling stud walls. The toy selection is less than you'll find in argos (for double the price) and the floors are now straight out of Tesco.
Art and antiques departments gone, watch hall gone and replaced by a few small boutiques that made me think I'd accidentally wandered into the staff back offices by mistake. The high end suppliers like de beers and boodles are still there but again, there is more space devoted to using up space than stock. Sadly it appears the whole place is now a smoke and mirrors affair to distract you from the fact that about fifty square feet of shop floor only has 4 pairs of trainers in it. 50k trainers i grant you, but serious stock issues non the less.
If you knew the old place and loved it you'll hate it. It seems to be papering over serious running cost issues by ditching 3/4 of what it used to sell and combining it with truly nasty interior design solutions that just dont fit the ambience.
Really sad really
Written February 9, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Jamie
1 contribution
1.0 of 5 bubbles
Jan 2020 • Family
Way too many people trying to out-do each other and give off the appearance of money. Everyone tries to just show off and make people think they’re influential. Waste of time. Customer service is extremely poor, they take one look at you, decide you aren’t worth their time and dismiss you. Some of the things you could buy in any Tesco are priced ridiculously, to the point of hysteria. The surrounding shops and restaurants are much of the same pretentious behaviour, with people getting out of expensive cars and wearing designer clothes. Not to mention that the amount of people smoking around there would contribute to at least half of the planet’s global warming. Wouldn’t recommend at all, rather, I wouldn’t waste my time.
Written February 29, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Juanjo LV Segura
Palma de Mallorca, Spain3 contributions
1.0 of 5 bubbles
May 2020
A couple weeks ago I planned to place an order comprised of three bottles of Thomas Kosmala "Apres l'Amour" (466 euros aprox. shipping costs included). I mistakenly placed it wrong (three bottles of "Tonic Vert", same brand, same cost) and IMMEDIATELY emailed their customer service to gently ask for the cancellation. They never responded and, the next day, when I called (25 minutes of waiting), they told me it was impossible to cancel it but also told me to be sure that I'd be able to ship it back for free. Now I find myself with three non-returnable bottles worth 466 euros and still waiting for the remaining three that I did really want to buy. Please, save yourself the bad taste... They lack of efficiency, empathy, effectiveness and proactivity when it comes to deal with their customer base. Utterly disappointing.
Written June 4, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi, We are sincerely sorry to hear of you recent experience with contacting our Customer Service team, this certainly does not reflect the high levels of service which we aim to provide. Unfortunately at this time our response times have been longer than usual, please accept our apologies for the inconvenience that has been caused by this. If you require any further assistance with this matter please do not hesitate to reach out to us. - Harrods Customer Service
Written August 23, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

RParbhoo
Johannesburg, South Africa659 contributions
5.0 of 5 bubbles
Jan 2020 • Family
If you visiting London first time , this store should be on your bucket list
Almost a historical building with modern twist up
All the designer labels , watches , jewelry , clothing , bags , shoes , perfumes brands
You name it and they have
Sure for rich and famous and tourist alike
Food hall has some speciality stores
Laduree’ from France is my favorite spot in Harrods . Macarons and pastries to die for .
High tea starts at £48 per person
£10 for 4 macarons
Next to Knightsbridge station .
Crowded most of the time . At least half a day .
Written January 2, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

LondonAdamGB
London, UK5 contributions
3.0 of 5 bubbles
Jan 2020
From the outside this is possibly one of London's most beautiful and imposing icons, glittering in thousands of golden light bulbs at night it's certainly got plenty of landmark kudos. In fact, it's pretty stunning.

But once inside this is where its Victorian glamour comes to an end, it's a gaudy Disneyland without the fun of the theme park. It's not so much a British institution as an International playground for Arab and Chinese visitors spending ££££, and if you don't fall in to that category you'll feel severely brushed aside.

Visit for: The exterior, photographs of the red buses and black cabs rushing past this monolithic landmark. Visit at night to see the bulbs illuminate the building.

Don't stay for: The shopping experience, clientele and gaudy interior.

Why not try: Fortnum and Mason or Liberty London for a real British shopping experience
Written January 3, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Roberta P
Belo Horizonte, MG8 contributions
1.0 of 5 bubbles
May 2020
If there was less than one star, It would be my grade. My boyfriend bought for my birthday a Gucci marmot animal studs bag some weeks ago, order number 64B8CB/HRW113701846, that was the only luxury bag I ever wanted in my entire life. Just because there are butterfly’s on it. The item arrived and he gave me on may 31, witch I have completed 30 years old, a very special date for me. When I opened the box, they sent me a Gucci bag cheaper and in a plain material, witch i would never choose for 800 pounds! I completely hate it! So we started a big journey with the costumer service, made many phone calls starting 5 days ago, and sent three emails to the customer service that has NEVER answered. By the phone, harrods gave the only one solution of returning the wrong purse and they MAYBE can give my money back. The fact is, the purse I wanted is sold out in everywhere, including in the Harrods website. It was a rare item, special edition. And the only thing they say is literally “I’m sorry”! I don’t want my money back, I want the purse I always dreamt or another one that I can choose from the website! But they literally are ignoring me! This is the most sad experience I’ve ever had! unreachable customer service, terrible store! Very sad about everything. I have pictures and I sent it to them, for what? Nothing. No words for this disgusting service!
Written June 4, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi, We are sincerely sorry to hear of your experience with your recent order. We understand that this was very disappointing for you, and this certainly does not reflect the high level of service which we aim to provide. Should you require any further assistance with this matter please do not hesitate to reach out to us. - Harrods Customer Service
Written August 23, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

TERRAvelista
London, UK18,011 contributions
5.0 of 5 bubbles
Jan 2020
Harrods used to feel like 'a bit of history' every single time I used to come here but not anymore during this last visit, some 72 hours ago. Everything is under renovation, although beautifully masked by fake halls and on top of that you cannot hear any noise, which I found interesting.

The renovation will be lasting 4 years and they got rid of many brands with the most expensive remaining only and even in the food hall on the ground floor is so expensive, probably because the new Qatari royal family want to make a huge profit out of it.

As usual we also stopped to get La Duree macarrons and my favourite chocolates at Neuhaus, the Manon Cafe - what a pity the sales assistant was so rude and despite being no other customer around, he kept looking for women from his background, no wonder that he gave other type of chocolates. As I opened the back and realised his mistake I went back and he continued to be rude to me with the manner of speech and attitude - it really puts you off from shopping there.

Harrods used to be a special place, not anymore: nowadays is dedicated to over expensive, profitable consumerism - and you still can get the same items somewhere else so much lower priced.
Written January 25, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

lina04
UK7 contributions
1.0 of 5 bubbles
Feb 2021 • Couples
I have received a Cartier love bracelet as a gift from my husband in late February which he purchased from Harrods online due to the lockdown. However I had a hand injury (broker wrist) that resulted in me wearing plaster cast from late January till late May not allowing me to try the bracelet on. Only when I tried it on early June when I realised that the wrong size was ordered. (Size 16 instead of size 17).
I returned the bracelet to Harrods expecting that they will take into account the exceptional circumstances of lockdown and personal injury. To my big disappointment, Harrods informed us that Cartier refuses to exchange the bracelet claiming that it got scratched despite the fact that I have never used it. I am then assuming that any scratches in the bracelet might have been either when the bracelet was delivered or when it was checked by Cartier/Harrods Customer service. This is a high value item costing more than 10000£, however Cartier and Harrods are both careless about their loyal customers.
Written June 22, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

kamaainaboy
Montgomery, TX46 contributions
4.0 of 5 bubbles
Dec 2019
This store is interesting in that it has one of the most robust collections of sections and departments of any store I've been in. The only stores that compare are the largest department stores in Japan.
This store has been extremely crowded each of the five or so times I've been in it. If you do not like huge, close crowds you will not enjoy a trip here.
Give all there is to do in London, this place should be further down the list unless, of course, shopping is super important to you. :)
Written January 14, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

zstkbrkr2015
Sunnyvale, TX30 contributions
5.0 of 5 bubbles
May 2019
This is an AMAZING and Beautiful store with a real History dating back to the 1800's! We were fortunate enough to be able to walk to Harrods from our hotel ( the Rembrandt) located in Knights bridge and we really enjoyed looking at this high end retail business. With over 20 different places to eat here...You can have just about anything or bag it up and take it home. The tea, coffee, bar is huge and a great place to rest in between your shopping spree. The displays are beautiful and when we visited they had a Racing Ferrari on display at the entrance. They have a department that is exclusive for souvenirs and this is where we picked up most of our purchases. The original owner Harrod fancied West Highland Terriers. He has many items for sale in the souvenir section with the a Westie picture on them ...like mugs, shirts stuffed dogs, magnets etc. Since we have a Westie this was right up our alley and we had fun buying various Westie items. They also have fresh markets of Fruits Meats and fish and a phenomenal Bakery! You will enjoy 7 stories of this wonderful department store ...even if you can't afford 95% of it :)
Written January 7, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Showing results 1-10 of 12,136
Is this your Tripadvisor listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim your listing

Harrods - All You Need to Know BEFORE You Go (2024)

All London HotelsLondon Hotel DealsLast Minute Hotels in London
All things to do in London
RestaurantsFlightsVacation RentalsTravel StoriesCruisesRental Cars