Harrods

Harrods, London: Tickets, Tours, Hours, Address, Harrods Reviews: 4/5

Points of Interest & Landmarks • Department Stores
10:00 AM - 9:00 PM
Monday
10:00 AM - 9:00 PM
Tuesday
10:00 AM - 9:00 PM
Wednesday
10:00 AM - 9:00 PM
Thursday
10:00 AM - 9:00 PM
Friday
10:00 AM - 9:00 PM
Saturday
10:00 AM - 9:00 PM
Sunday
11:30 AM - 6:00 PM
About
Harrods remains at the height of British luxury retail, attracting millions of loyal customers from across the globe with its unrivalled product selection, world-class service, innovative retail theatre and historic setting. The store was opened in 1849 by Charles Henry Harrod as an expansion of his humble East End grocery and tea business. Today, it is one of the most distinguished names in the world. Seven floors and 330 departments showcase the best of luxury merchandise, from high-end fashion and accessories to the finest homewares and the latest technology. There are 28 restaurants in-store; we continue to enhance our portfolio with Galvin Demoiselle, Bentley's Sea Grill, and the institution that is The Georgian. Customers enjoy a wealth of exclusive services, such as By Appointment Personal Shopping and The Penthouse, a private suite dedicated to unsurpassed bespoke service in a beautiful environment. Other departments include the Urban Retreat at Harrods spa, a theatre ticket bureau, and The Studio, the store's interior-design service. Qatar Holding acquired the business in 2010, and it continues to guide - and invest strongly in - the store according to its philosophy: Anything is possible. Harrods continuously seeks to surpass the desires and expectations of its customers, staying true to its original motto: Omnia omnibus ubique (everything for everyone, everywhere). Harrods is located on Brompton Road, near the Knightsbridge London Underground station.
Suggested duration
2-3 hours
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Tours & experiences
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The area
Address
Neighborhood: Knightsbridge
When millions of tourists want to shop 'til they drop, they do it along Brompton Road and its boutique-lined tributaries, including the world-renowned Harrods. And when millionaires want to flaunt what they've already got, many of them find Knightsbridge and Belgravia the perfect place to do so, often behind stately mansion walls or down quiet private mews. Delve beyond the ultra-luxe exterior and you'll find some of this city's cosiest pubs, quiet gardens, and all sorts of indie retailers and enterprises worth a short exercise in spontaneous window shopping. For those looking to take a break from shopping, Hyde Park, Kensington Gardens, and some of the city's most popular museums are nearby.
How to get there
  • Knightsbridge • 4 min walk
Popular mentions

4.0
19,404 reviews
Excellent
8,890
Very good
5,724
Average
2,975
Poor
996
Terrible
821

lina04
UK7 contributions
Worst customer service ever!!
Feb 2021 • Couples
I have received a Cartier love bracelet as a gift from my husband in late February which he purchased from Harrods online due to the lockdown. However I had a hand injury (broker wrist) that resulted in me wearing plaster cast from late January till late May not allowing me to try the bracelet on. Only when I tried it on early June when I realised that the wrong size was ordered. (Size 16 instead of size 17).
I returned the bracelet to Harrods expecting that they will take into account the exceptional circumstances of lockdown and personal injury. To my big disappointment, Harrods informed us that Cartier refuses to exchange the bracelet claiming that it got scratched despite the fact that I have never used it. I am then assuming that any scratches in the bracelet might have been either when the bracelet was delivered or when it was checked by Cartier/Harrods Customer service. This is a high value item costing more than 10000£, however Cartier and Harrods are both careless about their loyal customers.
Written June 22, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

william123
London, UK13 contributions
Unique Store
Jun 2021
Good service and helpful staff. Good for gifts and has a nice pizzaria, good atmosphere - better than selfridges.
Written June 10, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

mariam s
13 contributions
Gordon Ramsey Burger
May 2021 • Couples
On the 4th floor suts this amazing burger place !!!!
Loved the burgers ! The halaal options were much appreciated by both me and my husband !! The staff was friendly and hospitable !
Loved every bit if the experience and I will definitely go back !!
Written June 8, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Hi Mariam, We are delighted to hear that you enjoyed your recent visit to Gordon Ramsay Burger and found the staff friendly. We hope to be welcoming you to the store again soon! - Harrods Customer Service
Written June 19, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

ClaireSullivan
Norwich, UK116 contributions
Amazing most perfect burgers and wonderful staff
Jun 2021
Amazing. This review is for Gordon Ramseys burger bar on the 4th floor. It was out of this world. Unpretentious and just a joy to visit. I booked for our 20th wedding anniversary with our two children aged 13 and 11. I was blown away with how outstanding it was.

The staff made it. They gave us a glass of champagne when we arrived and had written us a lovely anniversary card. They also gave us a lovely bowl of ice cream at the end and congratulated us. Really did blow us away. Thank you all.

The food. Well we LOVE burgers. I am glad the world is catching on to how wonderful burgers can be. I had the Hells kitchen and it was perfect. The ingredients are fresh and the burger was freaking amazing. My son had the farm burger! perfect!!! My daughter had the children's menu which is superb value for money and perfect size for her. We had proper milkshakes and cokes. We had three sides of fries. What greedy pigs we were, there was no way we could eat all that. We gave it a good go though. Although we were gutted as we overlooked the onion rings. Oh we had the fire chicken to start. I don't like blue cheese but the chicken was amazing and nice and hot. Loved them!!

My husband had a Harrods larger. It was just the most perfect anniversary meal with my family. We will 100% be back. Thank you all. The only thing that would have made it better was seeing Gordon himself ha.
Written June 3, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Hi Claire, Thank you for taking the time to share this wonderful feedback on your visit to Gordon Ramsay Burger. Congratulations on your 20th wedding anniversary! We look forward to welcoming you to the store again in future. - Harrods Customer Service
Written June 19, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

J t
12 contributions
Bit of a maze
Apr 2021 • Couples
In all honesty this is not my sort of place anyway and I didn't enjoy it at all which I had expected. What probably made it worse was the fact the place is like a maze, there's no clear direction of where everything was and took some walking around. This was even being with someone who loves this type of place and has been before. They were just as lost.
What made it even worse was the shoppers. It's one of the reasons I hate places like this. There were lots of really ignorant people who were happy to barge you, push in front of you and whack you with their bags, paying no attention to any personal space let alone social distancing. Still this isn't Harrods fault, but unfortunately is the people it attracts and would have been nice to see a bit more management considering we are in covid times.

On a positive the place was immaculate clean and tidy, and some areas were beautifully set out. The security staff were great on the doors. The only place I have been during covid in London where they have refused entry without masks (unless exemption) .
Written May 31, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

K Trigg
1 contribution
3 course lunch experience misery!!
May 2021 • Couples
On 26/05/21 my wife kindly arranged for us to dine in the Pasta Bar @ 15:30 as a late birthday present for myself.
Upon arrival we were escorted to our seats and drinks and food orders were taken.
We were in possession of a BUY A GIFT voucher which was handed over to relevant staff.
The staff member returned stating that only certain items could be ordered from the menu based on voucher value – this we was accepted and understood.
Minutes later a second member of staff returned claiming that the voucher could not be redeemed and could we provide email confirmation of voucher activation.
I went through the process again and showed staff all the information received upon activation- WE WERE NOT AT FAULT AND HAD DULY FOLLOWED ALL INSTRUCTIONS!!!. The staff then went away to contact BUY A GIFT.
After nearly an hour the staff member returned stating she was number 29 in phone queue and apologised – at this point I felt enough was enough and departed.
As a multi – million pound business I ‘m sure Harrods could have honoured the reservation until situation between Harrods and BUY A GIFT had been resolved??!! Instead we were left to sit for nearly an hour wondering what was going on.
As a serving Paramedic and the Wife being a nurse this was the first opportunity to get away post COVID for a welcoming break. We had travelled over a hundred miles to dine at the establishment for what should have been a wonderful experience – instead it was filled with disappointment and misery!!!!
Written May 30, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Hi, We are sincerely sorry to hear of your disappointment on your recent visit. Please do not hesitate to reach out to us on on +44 (0)20 3626 7911 or via email at customer.service@harrods.com where our advisers will be on hand to look into this matter further. - Harrods Customer Service
Written June 19, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Pioneer34677594712
Auckland, New Zealand1 contribution
Beware of their outline site and unnecessary charges
Apr 2021
I bought a Dualit toaster from the Harrods online site. An icon on the corner of the page showed NZ and prices showed in dollars, which I assumed were NZ dollars. I had the item shipped to New Zealand and it arrived safely, although little delayed due Covid. However, when I received my credit card bill I had been changed US dollars, including duties which were not clearly displayed in my original bill especially as NZ does not charge duties on items which are less that NZ$1000. I emailed the customer service however, they offered no explanation. I will be contacting my credit card provided as well. I do not recommend Harrods unless you visit the store.
Written May 26, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Hi, We are sorry to hear that you did not find the relevant currency and duties clear when ordering online. Please note, when selecting the delivery country from the drop down menu at the top of the page the currency is shown as USD. We will be sure to pass on your feedback that this was not sufficiently clear in order to improve our online service in future. - Harrods Customer Service
Written June 19, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Chris L
Northampton, UK287 contributions
Worth a drop in
May 2021 • Couples
Popped in for a look around and to get away from the rain, some interesting decor with strong Egyptian influences.
The place is a bit of a maze though and some people were quite rude and didn’t seem to have any semblance of personal space even in current times!
That said first time I’ve seen a doorman actually enforce face mask wearing so well done there!
Written May 23, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Olivier Patin
London, UK1 contribution
My excellent Harrods Rolex Boutique experience
Mar 2021 • Couples
I always had a very nice experience with the Harrods Rolex Boutique - I had the opportunity in the past to engage with Gabriella who was always very nice and professional - she gave me some great advice and with a bit of patience I had the opportunity to purchase a beautiful Explorer and later on a Tudor Black Bay Harrods Edition - when the Covid Pandemic hit us all - Gabriella moved on with her life and went back to Italy but before doing so she recommended I get in touch with her colleague named Fu - with the reopening of the boutique I had the opportunity to go back and I’ve been received by a very polite lady called Milly who received us very gently offering some water while we were waiting to be received by Fu - Fu who had to manage a busy schedule with back to back appointments took the time to say hi to us and gave us the opportunity to discuss about Gabriella and my passion for Rolex watches and we agreed to meet up soon to discuss further potential purchases - with my birthday approaching I will be delighted to go back to the Harrods Rolex Boutique where an excellent customer service is always provided - I regularly recommend to my passionate friends and colleagues at work to purchase from this excellent boutique - very nice experience and thank you Fu for such a great service.
Written April 21, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Hi, We are delighted to hear of your experience at our Rolex boutique, and will be sure to pass your comments on to Fu and their manager. We look forward to welcoming you back to the store again soon. - Harrods Customer Service
Written April 25, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Cerberus_VS
United Kingdom1 contribution
Poor Customer Service
Nov 2020
Harrods has stopped caring about customer service. It has been going downhill for the past 5 years, but one encounter just took the mickey. I was at the champagne bar with my partner, and were handed the wrong drinks. Maybe the waiter thought we wouldn't notice, but we did. When we tried to explain what we ordered, he became rude like we should just drink what he gave us. We disputed this, but he just spoke over us. When another waitress walked by him, he mumbled something to her in another language (sounded like Greek) - she did seem embarrassed by his behaviour. We had to stand our ground to receive what we actually ordered, but the experience was soured by that exchange. This waiter was slim with short, dark hair. We caught the first part of his name from his badge: 'Konst...'

What happened to Harrods? They need to hire better people, or start training staff. I do not pay that much money to have an incompetent, rude waiter.
Written April 14, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Hi, We sincerely apologise for this experience, we aim to provide all customers with an exceptional level of service and it is disappointing to hear that on this occasion we failed to deliver these standards. If you would like to discuss your experience further please feel free to reach out to us on +44 (0)20 3626 7911 or via email at customer.service@harrods.com where our advisers are on hand to assist. - Harrods Customer Service
Written April 17, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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Frequently Asked Questions about Harrods

Harrods is open:
  • Sun - Sun 11:30 AM - 6:00 PM
  • Mon - Sat 10:00 AM - 9:00 PM
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