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SEA LIFE London Aquarium

6,896 Reviews

SEA LIFE London Aquarium

6,896 Reviews
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County Hall Westminster Bridge Road County Hall, London SE1 7PB England
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EmbankmentUnderground8 min
WaterlooUnderground5 min
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Jack the Ripper Tour with 'Ripper-Vision' in London

1,232 reviews
Immerse yourself in Victorian London on this one-of-a-kind Jack the Ripper experience featuring RIPPER-VISION.™ Unlike other tours, your guide uses handheld projectors to accompany spine-chilling tales of the murders committed by Jack the Ripper in the 1800s. As you explore the dimly lit back streets of Whitechapel, images of Victorian London are projected onto buildings to guarantee a highly atmospheric experience. Plus, an evening departure time means you’ll experience London at its most mysterious.  
$18.19 per adult
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Eve L wrote a review Oct 16
4 contributions
This was a lovely experience filled with lots of sealife we had not seen before. I loved the penguins most and the piranhas which look like they were having a creept stand off with half their tank mates. I didn't feel covid measures were up to scratch. It felt crowded in places and people constantly removing masks for pictures. I heard one staff member tell someone to keep their mask in place but it needs much better policing because somehow people taking pictures don't seem to think the rules apply to them. We socially distanced as best we could but there are always people out there with no patience and little common sense.
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Date of experience: October 2020
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Response from SLLAquarium, Guest Relations Manager at SEA LIFE London Aquarium
Responded 3 days ago
Hi 817evel, Thank you for taking the time to share some feedback regarding your recent experience at SEA LIFE London Aquarium. We're pleased to hear that you had a lovely experience overall. We're sorry to hear of your concern with regards to certain aspects of your visit though. Please rest assure that the health and safety of both our guests and staff members is very important to us. Thank you for doing your part with regards to following social distancing. We certainly would like all our guests to do the same in order to have both an enjoyable and safe time with us. We've put measures in place to ensure that we do adhere to Government Guidelines, such as distance markers at the Ocean Tunnel and at each tank, as well as clear signage around the attraction to politely inform our guests to wear a face covering and to follow social distancing. Our staff members as well do daily walk-arounds to ensure that face coverings are not only worn but worn properly. Our attraction as well has been accredited by 'Visit England - Good to Go' in terms of re-opening in line with existing Government Guidelines. We do appreciate the time you've taken to share some feedback though. We're pleased to hear that you loved seeing the penguins like Max and Potato, as well as those piranhas who love to get into a feeding frenzy! Did you know though that a piranha's stomach is only as big as its eye ball?! WOW-ZA! Thank you once again for taking the time to share some feedback, and we hope that you will swim by again in the future! Best Fishes, Luke Guest Experience SEA LIFE London Aquarium
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Steven C wrote a review Oct 15
glasgow, scotland163 contributions32 helpful votes
Absolutely brilliant attraction, walked out thinking WOW really got our money's worth with this visitor attraction. There are loads of animals to see and a chance to touch some animals too. COVID measures were in place but do agree at times a bit overcrowded but mainly due to prams. Staff very friendly. Best of the 5 Merlin attractions we visited. Really does take a good couple of hours to go round and appreciate what is on offer.
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Date of experience: October 2020
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Response from SLLAquarium, Guest Relations Manager at SEA LIFE London Aquarium
Responded 3 days ago
Hi Steven, WOW! WOW! WOW! Tanks for your 5 star(fish) review regarding your visit to the wonder under London! We're pleased to hear that you had a brrr-illiant time overall during your visit, and that you felt that you got your money's worth. Thank you as well for taking the time to share some feedback regarding the measures put in place. We would like our guests to have both a safe and enjoyable time with us, and we've put measures in place to help with this, such as hand sanitisers around the attraction, as well as distance markers and signage to help our guests adhere to social distancing. We've also greatly reduced our capacity. We do appreciate the time you've taken to share some feedback though, and we're pleased to hear once again that you had a FIN-tastic time overall, particularly enjoying sea-ing the variety of wonderful creatures we have! A WOW fact for you - did you know there are 2,000 known species of starfish?! WOW-ZA! We hope that you'll dive back again in the future! Kind Regards, Luke Guest Experience SEA LIFE London Aquarium
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Kristi wrote a review Oct 15
Leicester, United Kingdom9 contributions
We visited the 10th October as a couple. Whilst aware it was a Saturday and likely one of their more busy days I was happy to see we had to book a time slot, assuming this meant that they were limiting the number of guests in at a time. Wrong. When we arrived there was already a cramped queue, with practically no social distancing, which only got worse once entering the aquarium. We were disappointed to the they blatantly let in a group of around 10 despite the rule of 6 being in place? To make that worse i was them prompted by the ticket attendee to stand directly on the 2M distancing circle despite the fact i was actually trying to move away from the large group she had just let in in front of me. I have visited before and love this aquarium which is why I bought my partner whilst in London. The the enclosures are fascinating, we loved seeing the sea turtles and sharks. There is a large variety of enclosures and laid out according to habitat but it was hard to be stop and be fully interested when being crammed into small spaces with others. I understand this is difficult with small underground rooms with limited viewing areas but I would have hoped there would have been some staff to remind people of social distancing or perhaps radio back to the main door when it's too busy to be letting people in but I didn't see any staff members. The capacity needs to be reduced further because at the moment it is not safe. Distance markers are all well and good but if it is too busy to stand back from others then they are essentially useless. I'd stay definitely great place for a visit, but definitely not a COVID-safe place or a good place to visit during the current times...
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Date of experience: October 2020
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Response from SLLAquarium, Guest Relations Manager at SEA LIFE London Aquarium
Responded 3 days ago
Hi Museblossom, Thank you for taking the time to share some feedback regarding your recent visit to SEA LIFE London Aquarium. We're sorry to hear that you felt disappointed in your recent experience on this occasion. Please rest assure that we've put plenty measures in place to help protect both our staff members and our guests. We have greatly reduced our capacity, and this has been monitored by time-allocating our ticket packages as you discussed. We do appreciate the time you've taken to share some feedback, which we will look into passing onto the relevant people for future consideration. With regards to the 'Rule of 6', when this was introduced by the Government, we've put measures in place to help adhere to this guidance. For example, we've limited the number of tickets purchased per order, so that only up to 6 tickets can be bought at a time. We would also ask that guests stick to groups of no more than 6 guests throughout their visit to the attraction. We do appreciate the time you've taken to share some feedback regarding how social distancing is managed in the attraction. We do have staff members that do walk-arounds to ensure that our guests are adhering to social distancing and are wearing a face covering. This is also communicated by the signage throughout the attraction as well. Radio communication also takes place between staff members in the attraction and the staff members in admissions to double-check that time-slots are being stuck to. We're pleased to hear that you do feel that this is a great place to visit, particularly enjoying seeing the sharks and turtles. Did you know that there are over 500 different species of shark? We do apologise though that your recent visit didn't live up to your full expectations on this occasion though. We do appreciate any feedback given in terms of how we can look into improving the overall experience, so we do appreciate the time you've taken to bring your feedback to our attention. Should you wish to discuss your feedback, you're more than welcome to email into us at sllondon@merlinentertainments.biz. Kind regards, Luke Guest Experience SEA LIFE London Aquarium
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Gluv wrote a review Oct 14
4 contributions
This sea life is definitely worth a visit.We went as a family and had a great afternoon.There is so much to see. The shark tank and giant turtles were a favorite as were the penguins although I thought their enclosure could be a little better.We spent around an hour and a half here and thoroughly enjoyed it.Will be back.
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Date of experience: October 2020
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Response from SLLAquarium, Guest Relations Manager at SEA LIFE London Aquarium
Responded 3 days ago
Ahoy there Gluv5, Thanks for taking the time to share some feedback regarding your visit to the wonder under London! We're pleased to hear that you had an EEL-ley good afternoon out, and that you felt that there was a lot to 'sea.' Glad to hear in particular that you loved sea-ing the JAW-some sharks like Zippy and Bungle and the turtle-ley awesome turtles to! Did you know that there are over 300 species of turtle?! Pretty cool, right?! Thanks for taking the time to share some feedback regarding the enclosure. Please rest assure that the enclosure is suitable for the penguins in our care. We do appreciate the time you've taken to share some feedback though. Once again, thanks for taking the time to share some feedback, and we look forward to whale-coming you and your family back in the future! Best Fishes, Luke Guest Experience SEA LIFE London Aquarium
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Megan wrote a review Oct 13
4 contributions
Absolutely amazing time. Venue was clean and all staff members were polite and fun. Social distancing measures were in place but didn’t affect the day at all. Couldn’t fault it in any way.
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Date of experience: October 2020
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Response from SLLAquarium, Guest Relations Manager at SEA LIFE London Aquarium
Responded 6 days ago
Hi Meg, WOW! WOW! WOW! A 5 star(fish) review! That's FIN-tastic! Tanks for taking the time to share some feedback regarding your visit to SEA LIFE London Aquarium. We're pleased to hear that you had an a-RAY-zing time during your visit, particularly made special by our SEA LIFE London Aquarium Rangers (staff members)! It's great to hear as well that you were impressed by the cleanliness of the attraction. We certainly would like our explorers (guests) to have both a safe and enjoyable time with us. We're pleased to hear that you felt the measures that have been put in place didn't affect your day out overall. A WOW fact for you - did you know that undulate rays are actually a type of skate ray?! A-RAY-zing, eh! We shore hope to sea you again in the future! Best Fishes, Luke Guest Experience SEA LIFE London Aquarium
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