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So SPA by Sofitel

6 Waterloo Place, London SW1Y 4AN, England
+44 20 7747 2204
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Review Highlights
Bliss

Went there to treat ourselves as a girlie day out and loved it! Facitlites are great, both the... read more

Reviewed December 15, 2014
Coco C
,
London, United Kingdom
Great service and tea!

Came here as a group of 5 friends on a Saturday. Staff were exceptionally polite and professional... read more

Reviewed December 15, 2014
rosey5nose
,
london
Read all 145 reviews
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Sofitel London St James is enhanced with a luxury spa, So SPA, which offers a unique and personalised experience. Distributed over three floors, the original grade II listed building features high ceilings and natural daylight, providing the most spectacular backdrop for a spa. So SPA has chosen to partner with highly prestigious brands from French cosmetology, Carita and Cinq Mondes, as well as Marisa Berenson for her natural and holistic approach to beauty.
  • Excellent83%
  • Very good11%
  • Average3%
  • Poor2%
  • Terrible1%
Travelers talk about
Closed Now
All hours
Hours Today: 9:00 AM - 9:00 PM
LOCATION
6 Waterloo Place, London SW1Y 4AN, England
St. James's
CONTACT
Website
+44 20 7747 2204
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Reviews (145)
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61 - 70 of 133 reviews

Reviewed December 15, 2014

Went there to treat ourselves as a girlie day out and loved it! Facitlites are great, both the steam room and Jacuzzi were booked for our exclusive use. Very good massage and the afternoon tea is amazing! Best scones I ever had.More

Thank Coco C
N_Pesty, General Manager at So SPA by Sofitel, responded to this reviewResponded December 16, 2014

Dear Madam, Thank you for your words of praise regarding our high standards of service. You couldn't make me more proud of the So-SPA team. We do really love to pamper all of our guests and as we say service from the heart goes to...More

Reviewed December 15, 2014

Came here as a group of 5 friends on a Saturday. Staff were exceptionally polite and professional. I had an hour long massage by Marion. It was bliss. We were allowed to use the steam room and Jacuzzi before our treatments. Locker rooms and facilities...More

Thank rosey5nose
N_Pesty, General Manager at So SPA by Sofitel, responded to this reviewResponded December 16, 2014

Dear Madam, Thank you to speak highly of the service provided to you at So-SPA. Indeed we genuinely care for our guests and your satisfaction is our utmost reward. I look forward to welcoming you back. A bientôt. Nicolas Pesty General Manager Sofitel London St...More

Reviewed December 10, 2014

I have been offered an afternon of Spa at Sofitel St James... suprisingly great, staff extremely welcoming and helpful. They make your experience unforgettable by offering different option of music, odor and temperature for your treatment. So Spa also have their own private Hamam and...More

Thank Shana C
N_Pesty, General Manager at So SPA by Sofitel, responded to this reviewResponded December 16, 2014

Dear Madam, I am really pleased to hear that you have been pampered and have loved it. We indeed genuinely love to look after our guests. I then look forward to welcoming you back very often to So-SPA as you work close by the premises....More

Reviewed November 27, 2014 via mobile

Everything was perfect! An afternoon of pure relax. Even we arrived late and miss our firs hour the all team was so kind to reorganised our schedule and we stay longer to enjoyed the full package that we booked. Thank you to everyone!

1  Thank Mathieu P
N_Pesty, General Manager at So SPA by Sofitel, responded to this reviewResponded December 1, 2014

Dear guest, Thank you for this wonderful feedback! I am truly pleased to hear that the whole So-SPA team has provided you with genuine, high standards of service. We look forward to welcoming you back soon. Nicolas Pesty General Manager Sofitel London St James

Reviewed November 25, 2014

My husband and I have been to Sofitel SPA 3 times for couple treatment: one hour massage, use of steam room and jacuzzi and it was a great experience each time! The staff is very polite and careful, the design is modern and light and...More

1  Thank Hannah M
N_Pesty, General Manager at So SPA by Sofitel, responded to this reviewResponded November 26, 2014

Dear Madam, I thank you for this wonderful feedback! I am truly glad to hear that we are consistent in providing high standards of service and indeed we love to pamper all of our guests. We look forward to welcoming you back in the near...More

Reviewed November 11, 2014

I went to SO Spa with a voucher and I didn't have great expectations having looked at the website. The experience turned out to be excellent from beginning to end. Lovely environment, great staff and a few lovely touches like the complimentary tea and the...More

2  Thank GiorgioLondra
N_Pesty, General Manager at So SPA by Sofitel, responded to this reviewResponded November 11, 2014

Dear guest, I am really glad to hear that we have pleasantly surprised you in delivering personalised, high standards of service which completely met your expectations. I also thank you for recommending So-SPA to your entourage. We then look forward to welcoming you back. A...More

Reviewed September 12, 2014

This was a very special treat that I bought for myself and my partner as a birthday treat and is one of the best spas that I have visited in London; and what a fabulous location! We were warmly greeted at reception, and asked to...More

3  Thank AB892014
N_Pesty, General Manager at So SPA by Sofitel, responded to this reviewResponded September 17, 2014

Dear guest, What a great feedback! Thank you for that! I am glad to hear that you have very much enjoyed your experience in our haven of peace. Indeed we genuinely do our utmost to pamper and to look after all of our guests so...More

Reviewed September 4, 2014

This was my first ever spa treatment and if they are all like this I will be having many more. The treatment was a surprise for my wife for our 10th wedding anniversary while we stayed at the fantastic Sofitel St James hotel. First off...More

1  Thank CallabyMC
N_Pesty, General Manager at So SPA by Sofitel, responded to this reviewResponded September 8, 2014

Dear sir, I thank you for your words of praise! I am truly glad to hear that both yourself and your wife have had a magnificent and extremely relaxing experience. As a matter of fact we do our utmost to have our guests feel like...More

Reviewed August 7, 2014

I went to so spa on 5 august to have deep massage, waxing underarms and bought some CARITA products. They are so good. The only thing is the steam room. I booked in advanced for the steam room. It was so good for the first...More

1  Thank Ngaderbyuni
N_Pesty, General Manager at So SPA by Sofitel, responded to this reviewResponded August 8, 2014

Dear Madam, I thank you for your feedback. Pelase allow me to express my sincerest apologies for the man knocking on the Steam Room front door. As a matter of fact it was one of our engineers who needed to fix something in this area....More

Reviewed July 22, 2014

I took 20 girls to the So Spa for an afternoon of treatments and can not thank the staff highly enough. From the offset Robin was fantastic about the organisation of the day which included use of the steam room and jacuzzi along with either...More

Thank Pam5596
N_Pesty, General Manager at So SPA by Sofitel, responded to this reviewResponded July 23, 2014

Dear Madam, I am truly thankful to you for such wonderful a feedback! Our aim is to pamper all of our guests in our heaven of peace. Robin and Suzette are indeed a true asset for this purpose at So-SPA by Sofitel as we want...More

Nearby
St. James's
Perennially fashionable since the days of Henry VIII,
the aristocratic “Clubland” of St James's is a premier
destination for high end craft and bespoke design.
Here you’ll lose count of the Royal Warrants (which
indicate that the Royal Family patronizes the
establishment) seen in shop front windows, even during
a short stroll to bordering Green Park or St James’s
Park. With the brightly lit and constantly buzzing
...More
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Ask a question
Questions & Answers
YasminC99
September 6, 2016|
AnswerShow all 3 answers
Response from N_Pesty | Property representative |
Dear guest, I thank you for your message. Please note that on Sunday, September 9th, 2016 the Tour of Britain cycle race will be taking place in Central London with several road closures. I would advise you to book your Spa... More
0
Votes
Gabbi12345
June 1, 2016|
Answer
Response from N_Pesty | Property representative |
Dear guest, Should you have booked a 60mns spa treatment or longer, the jacuzzi is complimentary. Should you have not booked a spa treatment, there will be a £10.00 fee for 30mns steam room and 30mns jacuzzi. We are looking... More
0
Votes
Emma60745
November 10, 2015|
Answer
Response from N_Pesty | Property representative |
Dear Guest, Thank you for your enquiry. Both spas are beautiful but entirely different. From our experience, we have an excellent feedback from male guests who like the décor and ambiance and the products that we use... More
0
Votes