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So SPA by Sofitel

Certificate of Excellence
Neighborhood:
St. James's
Sponsored by:
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Address: 6 Waterloo Place, London SW1Y 4AN, England
Phone Number: 442077472204
Website
Today
9:00 am - 9:00 pm
Closed now
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Hours:
Sun 10:00 am - 8:00 pm
Mon - Sat 9:00 am - 9:00 pm
Description:

Sofitel London St James is enhanced with a luxury spa, So SPA, which offers...

Sofitel London St James is enhanced with a luxury spa, So SPA, which offers a unique and personalised experience. Distributed over three floors, the original grade II listed building features high ceilings and natural daylight, providing the most spectacular backdrop for a spa.

So SPA has chosen to partner with highly prestigious brands from French cosmetology, Carita and Cinq Mondes, as well as Marisa Berenson for her natural and holistic approach to beauty.

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TripAdvisor Reviewer Highlights

Read all 128 reviews
Visitor rating
  • 99
    Excellent
  • 12
    Very good
  • 4
    Average
  • 1
    Poor
  • 1
    Terrible
Lovely day

We booked a Groupon deal for a treatment and afternoon tea and paid an extra £10 for private use of the steam room and jacuzzi. The customer service was excellent for all members... read more

5 of 5 starsReviewed 4 weeks ago
Kizz08
via mobile
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128 Reviews from our TripAdvisor Community

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Showing 117: English reviews
Level Contributor
12 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

We booked a Groupon deal for a treatment and afternoon tea and paid an extra £10 for private use of the steam room and jacuzzi. The customer service was excellent for all members if staff- can't fault it! Steam room and jucuzzi were nice and relaxing, facilities were great and massage was lovely. Would definitly visit again.

Helpful?
Thank Kizz08
N_Pesty, General Manager at So SPA by Sofitel, responded to this review

Dear guest, I thank you for posting your positive impressions about your experience in our So-SPA. I am really glad to read that we have met your expectations. The whole team looks forward to welcoming you back. A bientot. Nicolas Pesty General Manager Sofitel London St James More 

Dublin, Ireland
Level Contributor
34 reviews
common_n_attraction_reviews_1bd8 19 helpful votes
1 of 5 stars Reviewed June 29, 2016 via mobile

I have been trying to book this place for my friends for her treat . And as I read reviews in all other website . People are recommending to book it direct with them . And when I called MARINA answered the phone . I asked her about her offers and little bit about the place and what would be... More 

Helpful?
Thank steve f
N_Pesty, General Manager at So SPA by Sofitel, responded to this review

Dear guest, I thank you for your feedback. I am sorry to hear that your informative experience was not up to our standards. Please rest assured that we will follow up accordingly. With best regards. Nicolas Pesty General Manager Sofitel London St James More 

Hertfordshire, United Kingdom
Level Contributor
68 reviews
11 attraction reviews
common_n_attraction_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed June 28, 2016 via mobile

I visited the Sofitel spa with a friend to celebrate her Birthday . We managed to get a good deal through voucher codes and buyagift combined .  We had a lovely welcome drink upon arrival and were greeted by a very friendly receptionist .  Sadly for us though the spa was having some very loud repair work being done and... More 

Helpful?
1 Thank Year2020
N_Pesty, General Manager at So SPA by Sofitel, responded to this review

Dear Guest, Thank you very much for your feedback. I am delighted that you had an excellent experience in the spa and enjoyed the treatments. I am very sorry to read your comments on the service you received while having your afternoon tea, please rest assure that it doesn't reflect our standards of service and I will share your comments... More 

Rochford, United Kingdom
Level Contributor
5 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 18, 2016

I booked the spa as a surprise for my mum's Birthday. I chose the "So Magnifique" package which includes a 60-minute treatment plus Afternoon Tea. I also added on the use of the spa facilities at a small (totally worth it!) additional fee. This is without doubt the best spa I've ever visited. It's definitely a 5* experience. The staff... More 

Helpful?
3 Thank RH2304
N_Pesty, General Manager at So SPA by Sofitel, responded to this review

Dear guest, First things first: HAPPY BIRTHDAY to your mother. I thank you very much for such complimenting feedback! The whole team at the So-SPA and I were delighted to hear that yourself and your mother have had the best time ever in our premises. We look forward to welcoming you both back on many other occasions. A bientot. Nicolas... More 

London
Level Contributor
8 reviews
common_n_attraction_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed June 16, 2016 via mobile

Had a really great experience. Marina on the front was amazing and my Moroccan wrap with Rhassoul was sheer heaven. Great facilities too with private jacuzzi great for catch ups and steam was lovely. Relaxation room was pure bliss with iPods and relaxation music. Just a wonderful experience. Will return!

Helpful?
1 Thank Alexandra A
N_Pesty, General Manager at So SPA by Sofitel, responded to this review

Dear Guest, I am so pleased you had such a good time in the spa, thank you very much for your excellent comments. We look forward to welcoming you again soon. Kind regards Nicolas Pesty More 

London, United Kingdom
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 12, 2016 via mobile

We felt in good hands and had a wonderful relaxing time- everything was spot on we will defiantly come back for more thanks :)

Helpful?
1 Thank Mika D
N_Pesty, General Manager at So SPA by Sofitel, responded to this review

Dear guest, I thank you for your positive feedback and look forward to your next visits. A bientot. Nicolas Pesty General Manager Sofitel London St James More 

London, United Kingdom
Level Contributor
27 reviews
11 attraction reviews
common_n_attraction_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed June 5, 2016 via mobile

I took my friend to Sofitel as part of her 40th Birthday celebrations. I booked the "manicure and martini" and an afternoon tea in the Balcon restaurant. Both were excellent! We were greeted at the spa with a delicious honey/fruit tea before our treatments began. We were offered a range of drinks to accompany our manicures and chose champagne rather... More 

Helpful?
1 Thank lindsay185
N_Pesty, General Manager at So SPA by Sofitel, responded to this review

Dear madam, I thank you for this complimenting feedback. I am happy to hear that you and your friend have had a delightful experience in our So-SPA as well as at The Balcon. We look forward to welcoming you back for many other occasions. A bientot. Nicolas Pesty General Mnaager Sofitel London St James More 

London, United Kingdom
Level Contributor
12 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed May 21, 2016

my husband booked us a day spa here for my birthday last year and it was absolutely amazing, it has got to be the best massage i have ever received. we arrived abit late as had trouble finding the place (we were terrible tourists) haha. it was no problem they took all our details and took us to the changing... More 

Helpful?
Thank HannahLouise75
N_Pesty, General Manager at So SPA by Sofitel, responded to this review

Dear madam, Thank you for this very complimenting feedback. I am so glad to read that you have had the best massage ever here in our So-SPA! We look forward to welcoming yourself and your husband back in our heaven of peace. A bientot. Nicolas Pesty General Manager Sofitel London St James More 

london
Level Contributor
20 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed May 18, 2016

My friend and I booked some treatments and decided to use the facilities first. Marina on reception was extremely friendly and efficient, booking a private steam and jacuzzi for us to use beforehand. It was amazing to feel as though we had the place to ourselves. I was so relaxed following this, and then I was taken to another room... More 

Helpful?
1 Thank mrs-south
N_Pesty, General Manager at So SPA by Sofitel, responded to this review

Dear madam, I thank you for this wonderful feedback. I thank you for pointing out our attentive, high standards of service. This is our utmost reward. We look forward to welcoming yourself and your friend back. A bientot. Nicolas Pesty General Manager Sofitel London St James More 

Croydon
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed May 12, 2016 via mobile

I had bought a massage for two with afternoon tea as a gift for my wife through buyagift.com. To start with the booking process was very smooth and the receptionist was very accommodating as we had changed it once already. On the day we arrived the place looked amazing and was on a par with the actual hotel itself. It... More 

Helpful?
Thank Ken L
N_Pesty, General Manager at So SPA by Sofitel, responded to this review

Dear sir, I thank you for your feedback. I am happy to read that yourself and your wife have had an overall enjoyable experience in our So-SPA. I am sorry to hear about the delay in serving the food of your Afternoon Teas. Please rest assured that this does not reflect our normal standards. I will properly address this issue... More 

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Staying in St. James's

Neighborhood Profile
St. James's
Perennially fashionable since the days of Henry VIII, the aristocratic “Clubland” of St James's is a premier destination for high end craft and bespoke design. Here you’ll lose count of the Royal Warrants (which indicate that the Royal Family patronizes the establishment) seen in shop front windows, even during a short stroll to bordering Green Park or St James’s Park. With the brightly lit and constantly buzzing junction of Piccadilly Circus at its northeast corner and none of Central London too far away, this is an surprisingly central and accessible part of town, especially given its prosperous demeanor.
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