Sanook Spa

Sanook Spa, London: Hours, Address, Sanook Spa Reviews: 3/5

10:00 AM - 7:00 PM
Monday
10:00 AM - 7:00 PM
Tuesday
10:00 AM - 7:00 PM
Wednesday
10:00 AM - 7:00 PM
Thursday
10:00 AM - 7:00 PM
Friday
10:00 AM - 7:00 PM
Saturday
10:00 AM - 7:00 PM
Sunday
10:00 AM - 7:00 PM
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The area
Address
Neighborhood: Soho
The go-to district for a good time in London, Soho hosts a wealth of world-class theatres and a compelling lineup of cafes, restaurants, pubs, bars, and clubs. At Soho's core is London's original Red Light District and the epicenter of the LGBT scene – and thus the city's hottest nightlife. For shopping enthusiasts, Soho is not only the home of London's greatest concentration of boutique shops, but also the most strategic place to set off on a tour of the world's most celebrated department stores. In the southern part of the neighborhood lies Chinatown, with its multitude of delicious and affordable restaurants. Closer to the Thames, Chinatown's narrow and teeming lantern-lit lanes spill onto the expansive hub of glitzy Leicester Square.
How to get there
  • Oxford Circus • 3 min walk
  • Piccadilly Circus • 8 min walk
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.

3.0
42 reviews
Excellent
3
Very good
17
Average
3
Poor
11
Terrible
8

Imran Khan
6 contributions
Couples
I visited the spa for a massage , facial and afternoon tea. The spa staff were friendly on arrival but it’s immediately apparent the spa is very small and the look and feel of the spa is definitely not what you'd expect from a 5* hotel. The facilities didn’t look very clean and the pool was very off putting. The massage and facial were good and the staff as I said earlier were friendly throughout. After your treatment you have the use of the facilities for 60 mins but as there were 2 hotel guests in the area at the time it felt crowded. There are only 2 seats by the pool shaped as shells and not very comfortable or relaxing. There was one lounger but as you will see from the attached pictures the area around it looked dirty and put you off using it. The pool didn’t look much cleaner and quite small.

The afternoon tea is not in the hotel but in the adjoining hotel the Soho Wala. If I was rating my experience on just the afternoon tea there I would be scoring 1*. I booked expecting afternoon tea in the 5* hotel but the restaurant definitely wasn’t 5*. Food was average (cakes definitely didn’t taste very fresh) and the service was poor. Despite it being quiet we struggled to get service or for anyone to come and speak to us. I had to get up twice and go get someone. We ordered an extra drink and waited so long that We ended up leaving before it arrived.

Overall not a fantastic experience and most definitely not a 5* feeling.
Written February 15, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

TravellerUK79
London, UK108 contributions
Solo
Unfortunately, over a year later (December 2021) and I agree with all the bad reviews. The massage treatment was brilliant and the staff were friendly and accommodating. But I was TRIPLE booked and had to wait AN HOUR for my treatment. The staff were so lovely and apologetic but they said the booking system frequently does this?!
Plus the pool is a tiny shallow thing - not appealing at all it barely touches the ankles lol. the lockers in the changing rooms don’t lock and the gym is just a couple of awkward cardio machines placed right by the treatment room so I dread to think how loud it must be if you’re in the room while someone is running on the treadmill!
I understand it’s a small hotel making the most of what space it has.. but it’s putting its facility up on websites like Virgin Experience Days like it’s some kind of luxury facility which it most definitely is not I’m afraid (see photos)
Written December 3, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Maria B
London, UK30 contributions
Solo
So, this was a birthday present and included an hour of treatment and an hour of use of the spa. The place is nice enough although I would say it looks a bit tired. The treatment consisted of half hour hot stone massage and half hour express facial. The girls were good and did a decent job at it. We skipped the use of the swimming pool. It just wasnt appealing. Will I go again? the answer is no. But it was a present and I made the most of it. If you are thinking of buying a present for a friend or relative, I dont think it is worth it.
Written March 5, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Shruti02
London, UK42 contributions
Friends
The facilities are average. They only have space and resources for 2 people. The staff/masseuses are extremely rude, have poor customer service and cut our massage time by half an hour because we had to print out our Groupon voucher (when the email specifically stated that we shouldn't unnecessarily print out the voucher etc). My friends and I are definitely not going back.
Written November 19, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Darliwife
London, UK1 contribution
The staff were great and went out of their way to give us a luxurious special spa day. The day was a gift from friends for my 50th birthday and I took 2 friends with me who had also received vouchers. To get to the ladies changing room, you walk through a small gym area which smells of sweat and rubber mats. There is one toilet and one shower in the changing room and the cleaning lady was still cleaning it when we arrived at 11am. There was no steam facility, no whirlpool and the sauna was barely big enough for 3 people. The pool area was very tatty and only had 2 loungers for post treatment relaxation which made it feel like the local public baths. We were not told at the time of booking that there were only 2 treatment beds, this meant that one of our party was left outside to wait while 2 of us went for treatment and then we waited while she went for treatment, it would have been better with an even number of people but if you go with more than 4 you've nowhere to sit. As there is nothing to do after your treatment, no waterfall showers, no steam, no ice bath, no mineral bath you have no choice but to shower and change and here we come to the next issue, only one shower. As the spa was not busy we were told we could use the gents and a brave member of our party did, but very quickly as hotel guests could wander around the spa un-escorted at any time, which they did. As for the shower I used, firstly let me say that I am an average size lady if a little tall at 5'8" and a size 14 and I struggled to turn around in the shower without hitting the walls and showered with my arms effectively pinned to my side, the shower head attachment was broken and would not stay at a good angle in it's holder and as for the water pressure / temperature it was either a tepid drizzle or a nasty cold deluge. Now we have to get out of the shower and get dry, I already mentioned that this was a gift for my 50th birthday so you can imagine that we are ladies of a certain vintage all trying to get dry and dry our hair with one hairdryer, which tripped out when it got too hot, in a very cramped room with no air conditioning and nowhere to plug in any appliance that you brought with you. So after my lovely massage and facial, I felt hot, sweaty, crazy haired and cranky so a bit of a waste of time on the relaxation front really. Afternoon tea was nothing out of the ordinary or to write home about. This is not what I would tell my friends about this experience, it's what I have told them.
Written September 30, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

RTLondon
Weybridge, UK20 contributions
My two friends and I came to have our spa treatments at Sanook spa for my pampering birthday weekend. Despite the initial issues we had encountered when booking our treatments (no-one in the spa answers the phone, no-one gets back to you when you leave messages, making it a nightmare to book treatments), we decided to give the hotel and spa the benefit of the doubt. Indeed, this should have been a warning sign to us and I wish we hadn't bothered.

My friend emailed the spa a few days before our visit to confirm our booking and only received a reply a day before our visit, advising us that in fact the pool was out of order, but that we could have afternoon tea instead. Although we were highly disappointed that we would not get the initial spa experience that we expected when booking, it was too short notice to make alternative arrangements and postpone or even cancel the treatments.

We spoke to the manager as soon as we arrived at the hotel, to express our frustrations and disappointment that no-one had even called us to tell us about the pool being out of action. He was sympathetic and arranged our afternoon tea as compensation for later on in the day.

After the pleasant treatments but a rather overall boring spa experience (not really the complete spa package that we had anticipated), we made our way to afternoon tea. We were pleasantly surprised that it was the chocolate afternoon tea that we would be getting, but our excitement was rather short-lived. The bread for the sandwiches was dry (ducks bread as reviewed by the previous reviewer on here!) and made it evident that they weren’t freshly made as was promised. The cakes were however delicious and we were looking forward to ending with the scones. On my second bite of the scone however, I bit into a stone (see attached pictures). The stone had been inside the scone and we couldn’t believe our eyes. We called the waiter over straight away who tried to get hold of the chef but he couldn’t find him. The Manager then came and explained that the scones were bought in from an external supplier, and that he would investigate further.

The Manager has been in touch to update us that the scone suppliers are sending the stone to a lab for a thorough investigation, so we are eagerly awaiting the findings.

Although the spa streatments were good, the poor customer service and shoddy afternoon tea experience really ruined this for us.
Written February 10, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Misswish
London, UK18 contributions
Friends
I booked the spa through a Groupon deal for a friends birthday. I had read the reviews on Trip advisor. I wasn't expecting a 5* spa,but our massages were very good. Given by Cerys and Jo.
It was a very pleasant few hours. It is on the small side,but we were lucky to be the only ones there at the time. The spa most probably needs a little up dating.Our towels and gowns were laundered and our slippers new. We were very pleased.
Written November 29, 2012
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Edjcollins
London, UK30 contributions
I went to sanook yesterday on a groupin deal and by all accounts this organisation cannot handle it. I had to ask the employees their names rather than being welcomed by them. They really did not seem to want to do their job.

I was on a groupon voucher also and it was very clear from the becoming that this company was not ready nor wanted the demand ! My advice is don't do it if you v

I will not go back here either to the spa nor the hotel.
Written August 6, 2011
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

dutch016
London, UK196 contributions
Friends
I visited here recently with my sister as she had been given a voucher offer for her birthday. The spa is situated in the Courthouse hotel which is really near Carnaby street. The spa area and pool are quite small, however fine for a couple of hours and worth the money. The therapist was called Alexandra and she made the experience very relaxing. We had a hot stone back massage and and a facial. There were 2 treatment beds in the room, so we were able to both relax in the room while one of us was having a treatment.
Written September 30, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Joshua M
London, UK2 contributions
Solo
The actual services and offers here are amazing, top of the line. However all of it was ruined by very poor customer service and general attitude by the staff. It's such a pity.
Written January 3, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Frequently Asked Questions about Sanook Spa

Sanook Spa is open:
  • Sun - Sat 10:00 AM - 7:00 PM


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