Sanook Spa
10:00 AM - 7:00 PM
Monday
10:00 AM - 7:00 PM
Tuesday
10:00 AM - 7:00 PM
Wednesday
10:00 AM - 7:00 PM
Thursday
10:00 AM - 7:00 PM
Friday
10:00 AM - 7:00 PM
Saturday
10:00 AM - 7:00 PM
Sunday
10:00 AM - 7:00 PM
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The area
Address
Neighborhood: Soho
The go-to district for a good time in London, Soho hosts a wealth of world-class theatres and a compelling lineup of cafes, restaurants, pubs, bars, and clubs. At Soho's core is London's original Red Light District and the epicenter of the LGBT scene – and thus the city's hottest nightlife. For shopping enthusiasts, Soho is not only the home of London's greatest concentration of boutique shops, but also the most strategic place to set off on a tour of the world's most celebrated department stores. In the southern part of the neighborhood lies Chinatown, with its multitude of delicious and affordable restaurants. Closer to the Thames, Chinatown's narrow and teeming lantern-lit lanes spill onto the expansive hub of glitzy Leicester Square.
How to get there
  • Oxford Circus • 3 min walk
  • Piccadilly Circus • 8 min walk
Reach out directly

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.


3.0
3.0 of 5 bubbles43 reviews
Excellent
3
Very good
17
Average
4
Poor
11
Terrible
8

Shruti02
London, UK39 contributions
1.0 of 5 bubbles
Feb 2015 • Friends
The facilities are average. They only have space and resources for 2 people. The staff/masseuses are extremely rude, have poor customer service and cut our massage time by half an hour because we had to print out our Groupon voucher (when the email specifically stated that we shouldn't unnecessarily print out the voucher etc). My friends and I are definitely not going back.
Written November 19, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Maria B
London, UK47 contributions
3.0 of 5 bubbles
Feb 2015 • Solo
So, this was a birthday present and included an hour of treatment and an hour of use of the spa. The place is nice enough although I would say it looks a bit tired. The treatment consisted of half hour hot stone massage and half hour express facial. The girls were good and did a decent job at it. We skipped the use of the swimming pool. It just wasnt appealing. Will I go again? the answer is no. But it was a present and I made the most of it. If you are thinking of buying a present for a friend or relative, I dont think it is worth it.
Written March 5, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Darliwife
London, UK1 contribution
1.0 of 5 bubbles
The staff were great and went out of their way to give us a luxurious special spa day. The day was a gift from friends for my 50th birthday and I took 2 friends with me who had also received vouchers. To get to the ladies changing room, you walk through a small gym area which smells of sweat and rubber mats. There is one toilet and one shower in the changing room and the cleaning lady was still cleaning it when we arrived at 11am. There was no steam facility, no whirlpool and the sauna was barely big enough for 3 people. The pool area was very tatty and only had 2 loungers for post treatment relaxation which made it feel like the local public baths. We were not told at the time of booking that there were only 2 treatment beds, this meant that one of our party was left outside to wait while 2 of us went for treatment and then we waited while she went for treatment, it would have been better with an even number of people but if you go with more than 4 you've nowhere to sit. As there is nothing to do after your treatment, no waterfall showers, no steam, no ice bath, no mineral bath you have no choice but to shower and change and here we come to the next issue, only one shower. As the spa was not busy we were told we could use the gents and a brave member of our party did, but very quickly as hotel guests could wander around the spa un-escorted at any time, which they did. As for the shower I used, firstly let me say that I am an average size lady if a little tall at 5'8" and a size 14 and I struggled to turn around in the shower without hitting the walls and showered with my arms effectively pinned to my side, the shower head attachment was broken and would not stay at a good angle in it's holder and as for the water pressure / temperature it was either a tepid drizzle or a nasty cold deluge. Now we have to get out of the shower and get dry, I already mentioned that this was a gift for my 50th birthday so you can imagine that we are ladies of a certain vintage all trying to get dry and dry our hair with one hairdryer, which tripped out when it got too hot, in a very cramped room with no air conditioning and nowhere to plug in any appliance that you brought with you. So after my lovely massage and facial, I felt hot, sweaty, crazy haired and cranky so a bit of a waste of time on the relaxation front really. Afternoon tea was nothing out of the ordinary or to write home about. This is not what I would tell my friends about this experience, it's what I have told them.
Written September 30, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

RTLondon
Weybridge, UK19 contributions
1.0 of 5 bubbles
My two friends and I came to have our spa treatments at Sanook spa for my pampering birthday weekend. Despite the initial issues we had encountered when booking our treatments (no-one in the spa answers the phone, no-one gets back to you when you leave messages, making it a nightmare to book treatments), we decided to give the hotel and spa the benefit of the doubt. Indeed, this should have been a warning sign to us and I wish we hadn't bothered.

My friend emailed the spa a few days before our visit to confirm our booking and only received a reply a day before our visit, advising us that in fact the pool was out of order, but that we could have afternoon tea instead. Although we were highly disappointed that we would not get the initial spa experience that we expected when booking, it was too short notice to make alternative arrangements and postpone or even cancel the treatments.

We spoke to the manager as soon as we arrived at the hotel, to express our frustrations and disappointment that no-one had even called us to tell us about the pool being out of action. He was sympathetic and arranged our afternoon tea as compensation for later on in the day.

After the pleasant treatments but a rather overall boring spa experience (not really the complete spa package that we had anticipated), we made our way to afternoon tea. We were pleasantly surprised that it was the chocolate afternoon tea that we would be getting, but our excitement was rather short-lived. The bread for the sandwiches was dry (ducks bread as reviewed by the previous reviewer on here!) and made it evident that they weren’t freshly made as was promised. The cakes were however delicious and we were looking forward to ending with the scones. On my second bite of the scone however, I bit into a stone (see attached pictures). The stone had been inside the scone and we couldn’t believe our eyes. We called the waiter over straight away who tried to get hold of the chef but he couldn’t find him. The Manager then came and explained that the scones were bought in from an external supplier, and that he would investigate further.

The Manager has been in touch to update us that the scone suppliers are sending the stone to a lab for a thorough investigation, so we are eagerly awaiting the findings.

Although the spa streatments were good, the poor customer service and shoddy afternoon tea experience really ruined this for us.
Written February 10, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Misswish
London, UK18 contributions
4.0 of 5 bubbles
Oct 2012 • Friends
I booked the spa through a Groupon deal for a friends birthday. I had read the reviews on Trip advisor. I wasn't expecting a 5* spa,but our massages were very good. Given by Cerys and Jo.
It was a very pleasant few hours. It is on the small side,but we were lucky to be the only ones there at the time. The spa most probably needs a little up dating.Our towels and gowns were laundered and our slippers new. We were very pleased.
Written November 29, 2012
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Edjcollins
London, UK30 contributions
1.0 of 5 bubbles
I went to sanook yesterday on a groupin deal and by all accounts this organisation cannot handle it. I had to ask the employees their names rather than being welcomed by them. They really did not seem to want to do their job.

I was on a groupon voucher also and it was very clear from the becoming that this company was not ready nor wanted the demand ! My advice is don't do it if you v

I will not go back here either to the spa nor the hotel.
Written August 6, 2011
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

dutch016
London, UK223 contributions
4.0 of 5 bubbles
Sep 2019 • Friends
I visited here recently with my sister as she had been given a voucher offer for her birthday. The spa is situated in the Courthouse hotel which is really near Carnaby street. The spa area and pool are quite small, however fine for a couple of hours and worth the money. The therapist was called Alexandra and she made the experience very relaxing. We had a hot stone back massage and and a facial. There were 2 treatment beds in the room, so we were able to both relax in the room while one of us was having a treatment.
Written September 30, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Joshua M
London, UK2 contributions
2.0 of 5 bubbles
Nov 2014 • Solo
The actual services and offers here are amazing, top of the line. However all of it was ruined by very poor customer service and general attitude by the staff. It's such a pity.
Written January 3, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

RTLondon
Weybridge, UK19 contributions
2.0 of 5 bubbles
Jan 2014 • Friends
My two friends and I came to have our spa treatments at Sanook spa for my pampering birthday weekend. Despite the initial issues we had encountered when booking our treatments (no-one in the spa answers the phone, no-one gets back to you when you leave messages, making it a nightmare to book treatments), we decided to give the hotel and spa the benefit of the doubt. Indeed, I wish we hadn't bothered.

My friend and I tried to ring the spa a few days before our visit to confirm our booking but as usual, couldn't get through and no-one called us back. My friend then emailed the spa and only received a reply a day before our visit, advising us that in fact the pool was out of order, but that we could have afternoon tea instead. My other friend had already arrived in London by the time we received this email (having travelled down 3 hours from the North). We had all taken annual leave off work so although we were highly disappointed that we would not get the initial spa experience that we expected when booking, it was too short notice to make alternative arrangements and postpone or even cancel the treatments and re-arrange our days off.

We spoke to the manager as soon as we arrived at the hotel, to express our frustrations and disappointment that no-one had even called us to tell us about the pool being out of action. He was sympathetic and arranged our afternoon tea as compensation for later on in the day.

The spa treatments were very good but it was an overall boring spa experience (not really the complete spa package that we had anticipated).There are only 2 massage therapists and 2 beds, so 2 of us were able to have our treatments at the same time and the other person was to go straight after. If the pool had been working, this wouldn't have been a problem but as it was out of order, it was rather boring for the 3rd person who had to hang around for an hour killing time.

We got a cheap Groupon offer which was good value for money but even so, I wouldn't book the spa again due to the poor lack of awareness of customer service. We should have been notified that the pool wasn't working in advance.
Written February 10, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Jenny C
London, UK4 contributions
4.0 of 5 bubbles
Nov 2012 • Solo
Felt in need of a treat so booked a couple of treatments - one for an eyebrow shape and tint plus lashes and eye recovery and one a 45 minute massage focussing on a very knotty back. I was looked after brilliantly by Jo for both treatments. It is rare to get exactly the pressure you ask for with a back massage but she took trouble to find out what pressure I wanted (very firm!!) and delivered exactly what was needed. I shall defintely be going again - especially as it was extremly good value for the West End.
Written November 6, 2012
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Sanook Spa - All You Need to Know BEFORE You Go (2024)

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