The Shard
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Duration: 1-2 hours
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The area

Address
Neighborhood: Southwark
Even before the arrival of the instantly iconic Shard, the riverside scene in Southwark had moved well beyond any up-and-coming phase of development. For quite some time, locals and out-of-towners alike have loved browsing the boutiques of Bermondsey High Street, foraging through the bounteous stalls at centuries old foodie haven Borough Market, and flocking to the banks of the Thames to enjoy some of Britain's biggest attractions such as Tate Modern and Shakespeare's Globe. Despite Southwark's many popular draws, instant calm can be achieved easily by turning down almost any side street. For more urban buzz, a quick stroll across famed bridges like the pedestrianized Millennium Bridge or the ever photogenic Tower Bridge yields access to the very core of Central London. And with London Bridge Station as this neighborhood's main transportation hub, getting across town (or to anywhere in England for that matter) is a relative breeze.
How to get there
  • London Bridge • 1 min walk
  • Monument • 9 min walk
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See what travelers are saying

  • B3CK3TT_2017
    Birmingham, United Kingdom213 contributions
    5.0 of 5 bubbles
    Must see!
    Excellent views of London. We booked a late afternoon time slot of the shard, to view the city in the and at night. All areas are incredibly clean and staff dressed very smartly. Even the toilets are worth stop as you see the view of the city whilst on the loo. There is a bar and gift shop. Definitely recommend
    Visited April 2023
    Traveled as a couple
    Written August 14, 2023
  • Nadia A
    Harrow, United Kingdom9 contributions
    5.0 of 5 bubbles
    London from its height is an amazing experience!
    Visiting The Shard and observing London from its height is an amazing experience! You get a panoramic view of London’s layout, landmarks, and architecture. It provides a unique perspective for photography and appreciation of the city's scale. Additionally, it offers a sense of tranquility and detachment from the bustling city life below. Highly recommend!
    Visited August 2023
    Traveled with family
    Written August 23, 2023
  • adrchick13
    26 contributions
    5.0 of 5 bubbles
    Worth it!
    Weren’t sure what to expect but were really impressed! The views did not disappoint and if you ask one of their experts (check the name tags) you find out fantastic information about the buildings what you see. Chris, the London Expert, who spoke with us, told us more about secret alleyways, historical pubs, free art and local history than any website or instagram account did!
    Visited August 2023
    Traveled with family
    Written August 24, 2023
  • butchNottsUk
    95 contributions
    4.0 of 5 bubbles
    Thank you for honouring our tickets
    Big thank you to the Shard. We had tickets booked in 2017 when the london bridge attacks happened. And the Shard team have honoured the tickets from then. It was so worth the wait, we had amazing weather and literally see for miles!!! We didn't do anything else apart from the viewing platform, spent a good half an hour looking at landmarks. Taking pictures etc. The lift was awesome!! So fast!! Wouldn't do it again, as think it's very expensive for what it is...hence 4*.
    Visited September 2023
    Traveled as a couple
    Written September 5, 2023
  • James B
    Pontefract, United Kingdom96 contributions
    4.0 of 5 bubbles
    Aqua restaurant
    Drinks & diner at at the Aqua restaurant Saturday night. First thing to say that the views are spectacular and worth the visit alone. The Aqua has a large cocktail bar area and it was very busy. That said it was roomy enough and not too loud and drowning out conversation. Bar service was pretty good. We then got a wonderful seat at the top left corner of the restaurant again with terrific viewes of the Thames and City. The service was friendly and helpful and the food was good. It is pricey compared with other restaurants. Our bill for two cources a cocktail and a couple of glasses of wine was £277. It is an experience restaurant so well worth a visit
    Visited September 2023
    Traveled as a couple
    Written September 11, 2023
  • K P
    Northampton, United Kingdom15 contributions
    4.0 of 5 bubbles
    Ok hotel with great views and good location but that’s about it…
    The location was good, and the views were amazing. I felt it was more a novelty being here as l didn’t feel like it quite lived up to the hype. When we checked into our hotel room it was messy and hadn’t been cleaned from the people who stayed before us which was disappointing. Food was ok, but again nothing special. It’s a nice hotel in centre of London with great views but that was about it. They did try to rectify the situation we had as best they could which is why I’m giving this 4 stars rather than 2 or 3.
    Visited November 2022
    Traveled as a couple
    Written September 25, 2023
  • hkghatorae
    Glasgow, United Kingdom91 contributions
    3.0 of 5 bubbles
    Fab views but over rated
    Visited The Shard with my brother & his wife. It was something I wanted to tick off as having done. The viewing gallery was shut as it is open to the public only on some days. We decided to go up to the bar. There was a security check, similar to airport. On first sight, entry to the bar was very glam. The views were fantastic. Drinks are over priced & extremely expensive. The cheapest glass of wine was £14 & it was awful. There was only one ladies toilet working in the bar area. Not something you would expect in such a glam looking place. Anyway, have seen it, done it. Won't be going again. I had a much better experience having alcoholic drinks & free nuts etc.. at Harvey Nicks. It was classier
    Visited October 2023
    Traveled with family
    Written October 6, 2023
  • Sabrina M
    World1 contribution
    3.0 of 5 bubbles
    No Privacy
    We booked the "Iconic view" room at the Shard for our honeymoon. It was during the holidays, so the hotel was decorated very beautifully! The hotel room was very clean and had a beautiful view. My biggest issue with this room is the lack of privacy. Inside the room, it mentions that if you want full privacy, you need to bring the blinds down. This didn't really make sense to me since we are paying so much for the view. We were able to see our neighbors very easily on the ends of our hotel room. Due to the unique shape of the hotel, you basically HAVE to put the blinds down. At night, if your neighbors have their lights on, their WILL be a reflection of them in your room. I really didn't expect our iconic view to include a naked man!!! Not a fun surprise. Overall, the hotel was lovely, however it sucked that we had to keep our blinds down more than half the time and couldn't enjoy the iconic view we paid so much for.
    Visited November 2023
    Traveled as a couple
    Written November 25, 2023
  • Food Critic Food&Wine
    London, United Kingdom1 contribution
    5.0 of 5 bubbles
    A lick above the rest!
    With its delicious food and gorgeous views, Ting might be the best restaurant in The Shard. Ting is the restaurant at the Shangri-La hotel, which is located in The Shard. It’s on the 35th floor, and has some stunning views across North and East London. From one part of the restaurant you can see all the way from City of London to Canary Wharf, and then down through to south London.
    Visited November 2023
    Traveled on business
    Written November 28, 2023
  • Andy K
    3 contributions
    5.0 of 5 bubbles
    The best spot for panoramic shots of London.
    I've been to London 4 times in the last 6 years, and this was the first time I discovered the Shard has a public observation deck. I visited the Shard on a Monday and pre-bought my ticket for a reasonable $32 USD. There isn't a time limit to how long you can stay, so I spent 2 hours walking both levels taking photos and asking lots of questions. Everyone, from the ticket-takers on the bottom floor to the security guards and stewards at the top, was very friendly and helpful. We had a great tour and Q&A with 'Chris.' He did a great job talking about the building, the city, the sights, etc. I came away with a wealth of information after his talk. The weather was overcast but I think I took better photos due to the shadows and changing weather patterns. On a clear day you are supposed to see over 40 miles. Will definitely visit again.
    Visited December 2023
    Traveled solo
    Written December 12, 2023
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

4.0
4.0 of 5 bubbles1,119 reviews
Excellent
618
Very good
271
Average
121
Poor
43
Terrible
66

ianBerkshire
Crowthorne, UK519 contributions
2.0 of 5 bubbles
Aug 2021
This was our third visit to The Shard - the entrance procedures were quick and easy, the ride on the lifts to the viewing platforms was quick and everyone who guided us were friendly and helpful.

The almost empty entrance lobby gave the impression that numbers would be limited but on arriving at the lower viewing platform we realised that the floor was packed with visitors. We purchased expensive drinks of bottled beer and water avoiding the outrageously priced champagne.

The views are spectacular but the tables next to windows make viewing particularly difficult when trying to socially distance

COVID Related: no masks, far far too many people making social distancing an impossibility on either floor, we were extremely uncomfortable and did not stay very long as being safe far more important than the views

Our advice - AVOID until pandemic is over OR The Shard take reasonable safety precautions
Written September 3, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Ranjit D
Leeds, UK121 contributions
2.0 of 5 bubbles
Aug 2021
I paid for a family of 5 to visit the Shard on the deluxe package (£49 per head) and left a bit disappointed. The blub on the deluxe package stated, "Your ticket includes a cocktail (or mocktail) or a glass of Moet & Chandon champagne" but when I went to order the champagne cocktails I was told that I could only have a limited number of cocktails from the list - it should have been made clear to customers that we were restricted to the cheapo cocktails and could not pick from the menu.

The views were stunning and we were not hassled to leave after 15 minutes. However, there was limited seating space so after half an hour of walking about we had to leave because there were no seats available.

The deluxe package also stated, "This ticket includes four souvenir digital photographs. Remember to collect these as you exit by showing this
ticket to a member of our photography team". However, when we went to collect the photos we were told that we had had to download and print them off ourselves. Very disappointing ending to an overpriced spectable.
Written August 14, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

village2013
Corby, UK210 contributions
5.0 of 5 bubbles
Sep 2020
easy to find as its very tall. went to the 72nd floor , what a view on a clear day you can see all the great views of London the bar is a little expensive but well worth the money. But beware it could be cold as it is a bit exposed. The 68th floor is enclosed and the veiw is just as incredible, and there is no limit to how long you stay up there. Beware if you go to the toilet there are big windows which have great views of London so sight seeing while you pee
Written September 7, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

P00hBear1978
Ipswich, UK132 contributions
4.0 of 5 bubbles
Oct 2021 • Friends
This was a gift and was certainly an experience but like most London Tourist attractions I feel when you’ve done it once, you don’t feel the need to do it again (well that’s how I feel). Now the process was smooth and there was no queuing to enter. The 2 lifts throw you up 68 floors in like 40 seconds, prepare for the ear popping! Now then top tip, when you get off you walk into viewing platform, go up one flight and you enter the cocktail bar where you will queue for 30-40 mins to get a cocktail, won’t get a table and barely find a space to look out the window! Or you could walk up another couple of flights and find another cocktail bar, more space and plenty of seating #notbitter. Cocktails are £15-£20 each if you don’t have one included on your ticket. Glad I have had the opportunity to experience it, wouldn’t bother again as once you have seen it you have seen it.
Written October 22, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

cgcars2009
Nottingham34 contributions
1.0 of 5 bubbles
Nov 2021 • Couples
Afternoon tea at the Shard. I have intentionally left it it a couple of weeks to write this review. I thought maybe time would soften the disappointing experience. It didn’t. We were given the afternoon tea experience at the Ting restaurant as a thank you for renovations to a bungalow for my mother. It proved impossible to make a reservation using the contact details in the presentation gift pack. The phone number didn’t connect and no reply to 4 emails. Ringing the Shard itself didn’t help. Almost like the restaurant is a franchise and you will have to contact them yourself. An internet search revealed the correct contact and a reservation made. We did have to give our credit card details though even though the tea was already paid for in full. If we didn’t turn up they would charge £70 to our card even though they already had a payment of £140 from mum. Arrived to a nice meet and greet concierge who were very pleasant and showed us to the lift. 1st impressions were very good and were shown to a nice table against the window. The lady serving was pleasant but we struggled to understand her. Partly due to the face mask and her strong foreign accent. She was trying to say we had to pay £140 or more if we wanted a glass of fizz. Even though we explained it was a gift and that it was pre paid she insisted she needed proof. The presentation gift pack was too big to carry in my wife’s hand bag so ensued frantic email searching for proof. Some 10 minutes later waitress appeared and said it was ok they had found the booking! No apologies no nothing. By this time the mood was soured. Tea was very poor. waitress asked if there were any special dietary requirements. I do not like cheese so asked if there was an alternative. Yes no problem, chicken is available. Great. What I actually got was “cucumber on some sort of margarine” her words not mine! The remainder of the tea was unimpressive. By this time the nice afternoon tea experience had evaporated and a feeling that my mum had been ripped off was more prevalent. On a plus note the girl singing and playing the guitar was very good. The view was great but so is the view from the sky garden and that’s free. Overall we were very disappointed in the experience.
Written November 13, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Cazzas83
Wolverhampton, UK757 contributions
4.0 of 5 bubbles
Jul 2021 • Couples
Chose to visit The Shard whilst on a recent break in the city.

I last visited The Shard back in February 2013 not long after it opened as a 30th birthday trip! 8 years on it seems to have come on a way!!!

Our tickets were booked in advance online knowing at the time Covid was limiting its numbers so to ensure we didn't miss out secured our booking. We booked to go on a Sunday evening at 5pm. Upon arrival there was no que and having showed our passes we walked straight to the lift area which quickly took us up to the top.

We were fortunate to have some beautiful weather whilst we were up there so you were able to see for miles across the city and spot all the iconic tourist attractions. It was nice to see from when I had last visited the viewing platforms had now been turned into some great drinking spots with bars and tables over looking the views. I did feel some of the positioning of tables did hamper viewing but I guess they had to be put somewhere.

Love the fact that you can get right up to the glass within the Shard allowing for some great pictures. Definitely recommend on a visit to London if your not afraid of heights!
Written July 25, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

nuro-fenn
Nottingham8 contributions
1.0 of 5 bubbles
Jun 2021 • Couples
Honestly so disappointed. Booked as a birthday gift and was so looking forward to the experience. What we actually got was a lift with no atmosphere, no information up to a room, with granted epic views but due to social distancing meant we could just awkwardly walk around, could only have a drink if you had a table but only minimal tables available for the amount of people so after around 10 min had no other option but to leave! What an absolute waste of what could have been a great experience! Virgin Experiences need to seriously look at their packages as this was such a let down. Would recommend that anyone considering this gives it a miss, so disappointing. I would recommend that the Shard get their act together and give customers an experience with information about the making etc rather than a lift to a room with too many people in it to be able to do anything other than leave! It would have been nice to leave with a bit more info on the shard, the makings and logistics etc rather than just a view of London which I could have got from a Ryan Air flight from the nearest airport at probably a cheaper price than your journey on a lift!!!
P.s I do realise that social distancing is important and support in every way but to pay full price for a sub standard experience is not acceptable, contingency plans should be in place.
Written June 24, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

liz m
Watford, UK16 contributions
3.0 of 5 bubbles
Aug 2020
the entrance to the Shard is not very well signposted and staff were not available to ask. Having tagged onto the end of an existing queue, the process was quick and smooth.
Staff were helpful and due to restrictions only 6 people in the lift.
The view from the Shard is good but I do not feel value for money.
Refreshments are available at the lookout floors, over inflated prices. But you do have a very good outlook.
Written August 14, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

MerseysideTinkerbell
Merseyside, UK4,981 contributions
4.0 of 5 bubbles
Jul 2021
It was very good views from there and we had bought the tickets on an offer 12 months or more before as I think they had been extended due to covid. We went in July 2021. We had been recommended to get free tickets for Sky Garden but unfortunately all the free tickets when we went to look had all gone but instead we booked for the bistro and so get to look around Sky Garden anyway and just pay for a meal. We had done this couple of days before we went to The Shard. I have to say that yes the Shard is taller and it is iconic building in London but it isnt very spacious up there and even with restricted numbers still because of covid we struggled at times to see the views and take photos as people were just standing drinking not even looking out but preventing others from seeing. Went to the toilet and that was quite some view! You look across at Sky Garden on the opposite side of the river and not as tall but in all honesty we preferred the openess of Sky Garden and of course you can get to just go there for free if book free tickets in time or just book for a meal in the bistro which is lovely. It depends what you want and what your budget.
Written October 19, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Marie W
Blackpool74 contributions
2.0 of 5 bubbles
Aug 2021 • Family
We visited The Shard as it was included in our London Pass. I am very thankful I didnt book and pay the full price. Unless you want a very expensive drink at the top, there is literally nothing else to do apart from take photos. We left after 15 mins. It is great to say we've been up The Shard, but I wouldnt recommend families to visit and pay the full price, you would get a similar experience by visiting the Sky Garden which is free. Kids were very excited that they went to the top, but they were disappointed that there was nothing else to do.
Written August 13, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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The Shard - All You Need to Know BEFORE You Go (2024)

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