Slow journey, much pricier than usual as well (inflated due to rail strikes?), also I'm not sure if some of the roads on the journey were suitable for a full size coach. Very windy country roads around between Loughborough and Nottingham (don't know if there was a diversion or not), but journey did not feel as comfortable as in the past.

This is an inexpensive way to get from London Heathrow to Southhampton however our us never showed up. It was due around 11:00 AM and everyone I would ask about it being late had a different answer of me, such as it must be traffic, it will be here in 1 hour, it will be 20 minutes etc. No annoucnemtn was made, so if this makes you anxious, you might to arrange more dependable transport. A bus showed up over 2 hours late and that's when the announcement was made. We never did find out what happened as they pulled another driver off his route to get us there. Once we arrived at the the Southampton bus terminal there were taxi's available to take us to the port, hotel etc and the small building has free wifi if you wish to call Uber. It was easy to order on line and I paid a little extra for reserved seats and a specific time. I do not know if my experience was a rarity or common event but I would maybe try them again.

The last three times I've been on a National Express coach from Manchester to London, the toilet has been in some way out of order. This is so unacceptable for a five hour journey. National Express, fix your coaches please. Right now I am sitting on a 5 hour coach with no toilet and no way to charge any of my devices, there is just no need. Its embarrassing.

I used to use this coach company regularly but since they changed from Birmingham drop off to London I haven't as go to Swindon to visit family. Now I bypass Swindon on the way to London only to come back the way I came. So I don't understand the change. As Birmingham is more central

I recently took the bus from Cardiff to Heathrow. It is certainly an affordable option when compared to the train and it is lovely to have luggage stored in the hold underneath the bus. My seat belt did not work properly - was almost always locked in a very tight position. The seats were not comfortable for a long trip. The driver seemed to be having a bad day and I heard him speak sharply to a couple of passengers when I didn't think the passengers' comment were out of line. I don't know if the floor had been swept for a bit. On the plus side, the washroom was clean and we stayed on schedule.

There’s always been a slight stigma about coach travel in the UK but there shouldn’t be. Talking a coach from the West Country to London is comfortable and relaxing. With the train the only public alternative, there is no comparison except, of course, in terms of speed. If you’d rather not endure eye watering prices, back breaking seating, stark lighting, vile interiors and almost daily late, cancelled or compromised services (“permachaos” is a word I’ve just patented for GWR) then take National Express.

I will be really honest they were amazing when I was going to university like 4 years ago. But now they left me stranded. Can't refund tickets if things go wrong and they have more than once now and they never reply to complaints, they just leave you hanging you are best off getting the train or driving to wherever you need to be. Very disappointed. And they arrived late this time so I was threating over getting a bus or whether it had been cancelled and there was no communication.