Plaza Premium Lounge T5 Departures

Plaza Premium Lounge T5 Departures, London: Hours, Address, Plaza Premium Lounge T5 Departures Reviews: 4/5

Plaza Premium Lounge T5 Departures

Plaza Premium Lounge T5 Departures
4
6:00 AM - 5:00 PM
Monday
6:00 AM - 5:00 PM
Tuesday
6:00 AM - 5:00 PM
Wednesday
6:00 AM - 5:00 PM
Thursday
6:00 AM - 5:00 PM
Friday
6:00 AM - 5:00 PM
Saturday
6:00 AM - 5:00 PM
Sunday
6:00 AM - 5:00 PM
About
In an ideal location overlooking the runway, Plaza Premium Lounge Terminal 5 Departures is the perfect setting for both business and leisure passengers. The luxurious space is open to all travellers and features an abundance of comfortable seating. The lounge boasts freshly prepared food, a wide variety of drinks, unlimited WiFi and newspapers and magazines 1 shower with full amenities Runway views
Suggested duration
2-3 hours
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Tours and Tickets
The area
Address
Popular mentions

4.0
348 reviews
Excellent
196
Very good
66
Average
31
Poor
30
Terrible
25

bad19942020
3 contributions
Great lounge!
Dec 2020 • Solo
I had a great time at this lounge. The staff was very professional and extremely helpful. The lounge was very comfortable and well stocked with amenities. I especially enjoyed my interaction with Reeve Jaques, who welcomed me in at the front desk and showed me the layout, what a great person with a awesome personality! I hope I can visit here again!
Written April 18, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Dear Guest, Thank you very much for taking your time to let us know your review of your recent stay. Great to see that you took the time to review us on TripAdvisor. I am delighted that you had a pleasant stay in our lounge and everything was up to standards providing you a stress-free stay with us. I am also glad to read that our staff member Reeve was on hand to assist you during your stay with us and provided excellent customer service. I will pass on your review to Reeve as I am sure he will be very much delighted to read your comments. We are delighted to read your feedback of your recent visit to Terminal 5 Departures lounge. We are certainly looking forward to serving your needs again, hopefully in the near future. Kind regards, Mario Binelli Mantelli General Manager - UK uk@plaza-network.com
Written May 3, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Nicola W
Haywards Heath, UK17 contributions
Great staff
Nov 2020 • Solo
Had a quick visit early this morning. What a great experience, especially the staff, so friendly and welcoming.
Written November 2, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Dear Guest, Thank you very much for taking your time to let us know your review of your recent stay. Great to see that you took the time to review us on TripAdvisor. I am delighted that you had a pleasant stay in our lounge and everything was up to standards providing you a stress-free stay with us. We are delighted to read your feedback of your recent visit to Terminal 5 Departures lounge. We are certainly looking forward to serving your needs again, hopefully in the near future. Kind regards, Mario Binelli Mantelli Director of Operations - UK uk@plaza-network.com
Written November 2, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Flyer658621
1 contribution
Great expirience
Oct 2020 • Solo
I had an amazing expirience here, the staff especially Reeve Jaques were really accommodating to me.
Written October 30, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Dear Guest, Thank you very much for taking your time to let us know your review of your recent stay. Great to see that you took the time to review us on TripAdvisor. I am delighted that you had a pleasant stay in our lounge and everything was up to standards providing you a stress-free stay with us. Happy to read that our staff member Reeve was very helpful in assisting you during check-in period. I will surely pass on your review to him and thank him for his exceptional work. We are delighted to read your feedback of your recent visit to Terminal 5 Departures lounge. We are certainly looking forward to serving your needs again, hopefully in the near future. Kind regards, Mario Binelli Mantelli Director of Operations - UK uk@plaza-network.com
Written November 2, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Vincent D'silva
1 contribution
excellent
Oct 2020
Reeve Jaques has served us to best of the quality.

We had good time at the lounge.

Happy to visit again.
Written October 28, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Dear Guest, Thank you very much for taking your time to let us know your review of your recent stay. Great to see that you took the time to review us on TripAdvisor. I am delighted that you had a pleasant stay in our lounge and everything was up to standards providing you a stress-free stay with us. Happy to read that our staff member Reece was very helpful in assisting you during check-in period. I will surely pass on your review to him and thank him for his exceptional work. We are delighted to read your feedback of your recent visit to Terminal 5 Departures lounge. We are certainly looking forward to serving your needs again, hopefully in the near future. Kind regards, Mario Binelli Mantelli Director of Operations - UK uk@plaza-network.com
Written October 29, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Niranjan R
3 contributions
Good For Layovers > 3hrs
Oct 2020 • Couples
It’s a clean, nice place to chill during any layover > 3hrs. Free food & drinks. Clean restrooms & shower areas. Reece Jacques at the front desk is very polite and let us check out the lounge before we made our reservation. Highly recommend for travelers flying out of Terminal 5.
Written October 28, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Dear Guest, Thank you very much for taking your time to let us know your review of your recent stay. Great to see that you took the time to review us on TripAdvisor. I am delighted that you had a pleasant stay in our lounge and everything was up to standards providing you a stress-free stay with us. Glad to read that our feed and drink choices were good and the cleaning of our restrooms and shower areas gained your approval. We ensure we keep all areas clean at all times. Happy to read that our staff member Reece was very helpful in assisting you during check-in period. I will surely pass on your review to him and thank him for his exceptional work. We are delighted to read your feedback of your recent visit to Terminal 5 Departures lounge. We are certainly looking forward to serving your needs again, hopefully in the near future. Kind regards, Mario Binelli Mantelli Director of Operations - UK uk@plaza-network.com
Written October 29, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

tdmac
Toronto, Canada85 contributions
Very nice oasis on a long layover at T5
Oct 2020
I arrived at T5 with a 13.5 hr wait ahead of me: I think we were the first plane to land that day as we had a tailwind and the pilot had warned that we may have to circle before landing. Planes cannot land earlier than 4:30 am.
So, looked for a lounge, but this one was not yet open, so I hung around for a bit. Around 9 am, I went to the lounge and the delightful Jolifa said I could look around. Why did I take out one point? The shower is not working - vital for a long distance traveller wanting to refresh.
On the plus point, they had a 2 hr and a 6 hr rate which included the meals and some drinks. Premium drinks are for purchase, but Jolifa gave me one complimentary drink.
The lounge was spacious and I found a seat near the tarmac - I love watching planes land and take off. It has a nice arrangement for all sorts of travellers.
I started with the great British Breakfast, which I crave when I transit through the UK, especially the sausages, since I can't bring them into Canada. You would pay anything from £10-20 for breakfast.
And later, there was lunch. Supposed to be a Thai green curry. Let's just say it was a chicken dish. Nothing remotely Thai about it, but it was ok. I wish they had just some steamed veggies on offer. Dessert was nothing to write home about, so I left it alone. I'll get something from Pret A Manger if I'm so inclined.
All in all, a very good find. The alternative down the hallway was not looking or sounding that great (I had a look)
Written October 25, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Dear Guest, Thank you very much for taking your time to let us know your review of your recent stay. Great to see that you took the time to review us on TripAdvisor. I am delighted that you had a pleasant stay in our lounge and everything was up to standards providing you a stress-free stay with us. Happy to read that our staff member Jolifa was very helpful in providing you with all the relevant information and convincing you to use our lounge. I will be sure to pass on your review to Jolifa and the rest of the staff members to encourage them to continue their excellent work. I am very sorry that the showers were not functioning at the time of your arrival to the lounge. I totally understand the need for the showers for travellers on a long-haul journey. It is good to know that the food and drinks standards were satisfactory for your needs and that you enjoyed our breakfast and lunch meals. The beauty of our lounge having windows with views of the runways pleases many guests and it is wonderful to know that this was something that you loved whilst being in our lounge. We are delighted to read your feedback of your recent visit to Terminal 5 Departures lounge. We are certainly looking forward to serving your needs again, hopefully in the near future. Kind regards, Mario Binelli Mantelli Director of Operations - UK uk@plaza-network.com
Written October 26, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Shelley Shelley
1 contribution
Excellent
Oct 2020 • Business
I regularly travel through the Airport, access to all the major lounges. I always choose this one because of their facilities but mainly their staff. They continue to have a chef/hot food available during COVID restrictions. I would like to say a special thank you to Tavor who took the time to explain new and up coming changes and bar tarrifs. I would highly recommend this lounge to anyone wanting to relax and receive personal attentive service.
Written October 25, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Dear Guest, Thank you very much for taking your time to let us know your review of your recent stay. Great to see that you took the time to review us on TripAdvisor. I am delighted that you had a pleasant stay in our lounge and everything was up to standards providing you a stress-free stay with us. Happy to read that our staff have ensured your visit to our lounge was faultless. Special mention for member Tavor for providing you with all the valuable information. I will surely pass on your review to Tavor so this encourages all the staff to continue to provide excellent service at all times. We take great pride in keeping our lounge clean at all times. To know that the efforts from our staff have not gone unnoticed is very satisfying. With the new safety measures in place after COVID-19, we have maintained all precautions to keep the lounge open and cater for the guests. We are delighted to read your feedback of your recent visit to Terminal 5 Departures lounge. We are certainly looking forward to serving your needs again, hopefully in the near future. Kind regards, Mario Binelli Mantelli Director of Operations - UK uk@plaza-network.com
Written October 26, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Vernon R
Goa, India1 contribution
Great environment
Oct 2020 • Solo
Had a nice relaxing time thanks to the staff at plaza premium, ! However, what sets this lounge apart is the quality of the staff who provide an awesome service. Appreciate the hospitality,cleaninnes which was mantained to premium standard and comfort atmposhere . Thanks looking forward to a return visit
Written October 19, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Dear Guest, Thank you very much for taking your time to let us know your review of your recent stay. Great to see that you took the time to review us on TripAdvisor. I am delighted that you had a pleasant stay in our lounge and everything was up to standards providing you a stress-free stay with us. Happy to read that our staff have ensured your visit to our lounge was faultless. We take great pride in keeping our lounge clean at all times. To know that the efforts from our staff have not gone unnoticed is very satisfying and I will surely share your review with the team. We are delighted to read your feedback of your recent visit to Terminal 5 Departures lounge. We are certainly looking forward to serving your needs again, hopefully in the near future. Kind regards, Mario Binelli Mantelli Director of Operations - UK uk@plaza-network.com
Written October 22, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Andy
1 contribution
Nice way to spend a layover
Oct 2020 • Solo
Always a great experience, food and internet are fine but the staff are amazing. Everyone is kind and helpful. A great place to relax quietly in an otherwise busy airport. Thanks Reeve Jaques for making my stay so comfortable, appreciate it so much.
Written October 11, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Dear Guest, Thank you very much for taking your time to let us know your review of your recent stay. Great to see that you took the time to review us on TripAdvisor. I am delighted that you had a pleasant stay in our lounge and everything was up to standards providing you a stress-free stay with us. It is a pleasure to hear that the whole experience was a great one. We aim to ensure our guests enjoy a stress free experience ahead of their next travels. It is nice to read that our food and drinks got your approval and it was up to your standards. Our staff team work extremely hard to ensure their provide a great service at all times. I will inform the team and Reeves in particular of your comments and I am sure this will only encourage them to keep doing what they do to the high standards to achieve such great ratings. We are delighted to read your feedback of your recent visit to Terminal 5 Departures lounge. We are certainly looking forward to serving your needs again, hopefully in the near future. Kind regards, Mario Binelli Mantelli Director of Operations - UK uk@plaza-network.com
Written October 12, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

pawan n
1 contribution
Excellent
Oct 2020 • Solo
Excellent service, good hospitality. Friendly crew.good hygiene. Good supportive members and provide good coordination
Written October 10, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Dear Guest, Thank you very much for taking your time to let us know your review of your recent stay. Great to see that you took the time to review us on TripAdvisor. I am delighted to hear that our lounge lived up to your standards and you appreciated the service we provide. I will pass on your lovely comments to the lounge team for their hard work and consistency in being helpful and supportive at all times. I am sure they will be delighted to read your review to help encourage them to keep doing what they do to achieve such high ratings. We are delighted to read your feedback of your recent visit to Terminal 5 Departures lounge. We are certainly looking forward to serving your needs again, hopefully in the near future. Kind regards, Mario Binelli Mantelli Director of Operations - UK uk@plaza-network.com
Written October 12, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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