Cheetah Cars

Cheetah Cars

Cheetah Cars
4.5
12:00 AM - 11:59 PM
Monday
12:00 AM - 11:59 PM
Tuesday
12:00 AM - 11:59 PM
Wednesday
12:00 AM - 11:59 PM
Thursday
12:00 AM - 11:59 PM
Friday
12:00 AM - 11:59 PM
Saturday
12:00 AM - 11:59 PM
Sunday
12:00 AM - 11:59 PM
About
Established in 1986, we're London's Favourite Minicab service and top-rated provider registered with Transport for London. Journey's are extremely accessible, vehicles can be booked online, over the phone or through our smartphone app. We use a combination of FIXED FARES online and over the phone along with a time and distance based matrix to calculate your fare via the Cheetah Cars app. You can bank on us to deliver a flawless travel experience any day of the week. Did you know that we are amongst the highest rated private hire companies in London and beyond? Every journey is epic! Our service is more flexible than any other London taxi transport provider – trips around the capital can be tailored to meet your bespoke needs. Leap towards a happier journey with a Cheetah Cars minicab!
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Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

4.5
4.5 of 5 bubbles1,365 reviews
Excellent
1,187
Very good
42
Average
23
Poor
26
Terrible
87

Volkan
Gloucester1 contribution
5.0 of 5 bubbles
Jul 2021 • Couples
At 6pm on Sunday night, if you need to be at the airport by 21.30, you might call many online companies and you will notice that their website says something but reality is different. These companies websites show the taxis are available at a requested time with some discounted prices but in reality there aren’t any taxis available even without discounted prices.

My experience with Cheetah Cars is very unique.

I called them around 18.00. Because of my experience with other companies I called them and tried to make the booking on the phone. I talked to an operator who speaks fluent English. He got the information from me such as pick up and destination and within 1 minute, he confirmed the booking. I did not believe that it could be so fast with a very good price so I doubt it. I was expecting them to call me after 10-15 minutes to check whether they will be able to secure a taxi driver for me but they did not make me wait at all. The operator send me the link to pay with my credit card or he said we can pay in the taxi by cash. I choose to pay online by card. He made the booking, send the confirmation by text, I paid by credit card online and that’s it. Even I made the booking and paid, I did not feel comfortable since I did not believe it could be that great and easy. Around 19.30,I have received a message saying that my driver is on the way and at 19.50 the driver arrived which is 10 minutes earlier than what I expected. So we brought the luggages downstairs and at 20.00 the journey started and finished well.

I don’t have time to write long reviews but this time, I felt I had to write this to show others how great this company was to me on this occasion.

I hope they can keep it up.

Many safe journeys and thank you Cheetah cars:))))

Volkan
Written July 19, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thanks for taking the time to leave a review. We really appreciate the time you took to express how you felt about our service overall. We are overjoyed to hear how satisfied you were with our service. We value our customers and work really hard to enable the experience to be a great one. Your review shows that our hard work has paid off and our staff will be extremely happy when reading your feedback. So thanks for your kind words and we look forward to seeing you again. Safe travels.
Written July 19, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Tina N
6 contributions
5.0 of 5 bubbles
Apr 2023 • Solo
My driver was exceedingly helpful. Very professional and even gave tips regarding pricing of my inward travel (Heathrow express) and suggested in future it might be cheaper to use a cab all the way to the airport. Very entrepreneurial. All done whilst being extremely polite, well spoken and respectful.

A very good advocate for the company.
Written April 13, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Shahin A
Harrow, UK8 contributions
5.0 of 5 bubbles
Aug 2023 • Family
From leaving the house to airport drop off and then pick up and dropping home was a smooth and excellent experience. Very professionally organised with the perfect size of vehicle. We packed 6 passengers with 7 items of checked in luggage plus 6 cabin suit cases. Mercedes Vito. The driver helped load and unload carefully with respect for the luggage pieces. Very, very pleased. Thanks!
Written August 15, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Rungtara
1 contribution
1.0 of 5 bubbles
Jun 2022 • Solo
booked for a cab an hour after landing for my cousin to be picked up from Heathrow Terminal 3. It was a cash booking. The booking confirmation stated grace period of 20 mins. Booking was for 9:00 am but flight was delayed and landed around 8:30 am.

I called at 8:30 this morning and was told that the pick-up has been changed to 9:30 as the flight was delayed. I explained that due to long delays the driver should call my cousin and his local uk no was operational. I called in multiple times as the driver had not made any contact at all with my cousin till 9:40 am.

The driver finally called my cousin around 9:40 and informed that he had started charging extra.

Text message confirming that driver was on the way came at 9:33 am. This means that cab had not even arrived at pre scheduled time of 9:30 am.

I called again to question this charge as the grace period should have been provided till 9:50 am. Also considering the current airport situations, some additional considerations should have been made but there was absolutely no effort from driver to make contact with my cousin.

My cousin met the driver at 9:52 am and the driver asked for 61£ !! Finally he settled for 55 £ - this is atrocious considering a 2 min over the time.

Additionally, the driver actually arrived after 9:33 am as he knew that my cousin would come out later but charges extra purposely.

I called in again and was told that I will be contacted again but no one has called me back!!

Extremely disappointed !!
Written June 17, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Ricardo Goldsztein
Hanoi, Vietnam3 contributions
1.0 of 5 bubbles
Apr 2023 • Solo
Terrible service. I arrived 3 min late and I was charged an extra £10. I was expected to arrive 7.10am and the car was going to wait for me from 7.40am. I was out at 7.43am. I arrived 6.50am and they said that the charge is because I was late relative to 30min after actual arrival. Many times I waited this company at the airport for long and never received any refund. When I mentioned this, the driver laughed and still charge me £10. Never use this company. It looks price competitive but they could charge you more for whatever reason and the service is the worst I have ever seen. They clearly have many good reviews because the same drivers can post reviews so check the negative reviews instead
Written April 22, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Daniel A
1 contribution
2.0 of 5 bubbles
Aug 2023 • Family
Once again you guys show up with a booster seat instead of a baby seat despite confirming you’ll have a baby seat for a 6m old. Not fun driving on motorway back from LHR to London with a baby not being strapped in. It have happened before - you just don’t care or call back to discuss. Money over safety? Clearly. Your drivers get told just to take the trip anyways. One questioned you tell ‘Oh so sorry, we’ll return you the £5 for the cost of the baby seat’.. you clearly don’t get it!!! Drivers always on time and polite - such a shame.
Written August 16, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Charles K
1 contribution
1.0 of 5 bubbles
Oct 2024 • Friends
I was charged $52 in advance for a trip that ultimately cost $15 in a regular taxi. No car ever arrived from Cheetah and they hung up on me three times in a row when I called to ask why. When I finally got a human he pretended I had never made a booking with Cheetah even thou I received an email from them with a confirmation number.
DO NOT PATRONIZE.
Written October 2, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Halima S
1 contribution
1.0 of 5 bubbles
Jun 2022 • Family
I booked a car to be dropped off and picked up from.
The fare was agreed for both drop off and pick up.

On going to the destination the driver was ok and took the first lot of the fare as agreed.
The same driver came to pick us up on the agreed pick location and was 35 mins late.
My whole family was waiting in the 33 degree heat as it was the hottest day of the month.

The driver finally showed up and when I was going give him the agreed fare he said it was £16 more because he had the air con on throughout and that he drives diesel car. Also because he was charged by the parking lot. He then told me he could have kept the air con off but he kept it on. I told him it was agreed this amount to go to the destination and come back and he should speak to cab office. Also all cabs have there air cons on and don’t tell customers that it is chargeable. I had the correct amount of cash that was confirmed with me only. The cab driver was really argumentative and unprofessional. I tfr £16 to the driver as he was not leaving and blocking my residential road for other drivers.

I had a great day out with my family but this unprofessional and greedy driver ruined the end.
Written June 18, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Veronica T
1 contribution
1.0 of 5 bubbles
Feb 2023 • Solo
This Mini cab service named Cheetah is a disgrace. Driver threatned me to come out of his car if I did not pay for the fare upfront before my journey. Disgraceful and unprofessional. When I booked the cab I was never told about paying for a journey upfront that was never completed Their name Cheetah is befitting of this disgraceful service
I will never recommend or use this mini can service again.
The public need to be aware of unethical companies like this service who are making up their own rules, and not following standard procedures.
Disgraceful and unethical mini cab service!!.
Written February 5, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Keraine
Dundee, UK52 contributions
1.0 of 5 bubbles
Oct 2023 • Couples
Called me this morning (8 hours before they were meant to pick me up) and stated if I didn’t pay an extra £60 they were cancelling my booking. The guy on the phone was extremely rude and kept talking over me and wouldnt let me speak to a manager. Claimed it was a glitch in their website and the price was wrong so I have to pay more even though our booking has been confirmed for about 1.5 weeks.
Safe yourself any hassle and book someone else!
Written October 9, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Showing results 1-10 of 1,363
*Likely to sell out: Based on Viator’s booking data and information from the provider from the past 30 days, it seems likely this experience will sell out through Viator, a Tripadvisor company.
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Cheetah Cars - All You Need to Know BEFORE You Go (2025)

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