OTS Airport Taxi

OTS Airport Taxi, London: Tickets, Tours, Hours, Address, OTS Airport Taxi Reviews: 1.5/5

OTS Airport Taxi
1.5
12:00 AM - 11:59 PM
Monday
12:00 AM - 11:59 PM
Tuesday
12:00 AM - 11:59 PM
Wednesday
12:00 AM - 11:59 PM
Thursday
12:00 AM - 11:59 PM
Friday
12:00 AM - 11:59 PM
Saturday
12:00 AM - 11:59 PM
Sunday
12:00 AM - 11:59 PM

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1.5
94 reviews
Excellent
14
Very good
2
Average
1
Poor
4
Terrible
73

Silvia L
4 contributions
Not the service I have paid for
Nov 2021 • Couples
Terrible customers service. Driver was not wearing a face covering carrying 4 elderly people. He was on phone talking and then playing games while driving. We have paid for a greet and meet service which hasn't been provided as the driver was not there greeting the guests and they have had to call him. Sent a few emails and each time they were just coming back with excuses. Not recommend it!
Written November 24, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Sandra
1 contribution
Great Transport from Liverpool to Manchester Airport
Mar 2020 • Solo
The driver es very friendly and announced his arrival 10min. before. Lovely greeting and handling of our luggage, very clean car and comfortable drive. Can absolutely recommend the service, especially the driver Nick!
Written March 8, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Wayne331
Bath3 contributions
Ex OTS ( 3rd party Driver )
Mar 2019 • Solo
Little bit of insight for you all
I used to take on work via OTS , as a driver never had a problem ( please note drivers tend to own there own cars and our self employed) OTS always gave me correct and full booking details and mostly at a fair price ( could be better) the main prob this company has is drivers who undertake work for them don’t always show up for bookings and sadly the company has no Plan B
I do remember on 1 occasion i had mechanical fault , I let OTS know , as was on my way to do a booking for them
Sadly over an hour later the customer still called me
Hence OTS didn’t communicate with customer!!!!
No great , as i said no plan B , no spare cars
Did always get paid as promised though and never had any probs with staff & management always polite & professional at all times
Not sure if this helps at all
Written February 29, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

991bill56
London, UK99 contributions
Worst Taxi Company EVER!
Feb 2020
Quite literally the worst Taxi experience I have ever come across. I made a booking online for 8pm pick up at airport. I was sent e-mail confirmation & then a further text confirmation at 7.48pm stating driver was on his way. We then waited until 8.16pm where I called and was told by the operator the driver was 2 mins away. We waited a further 4 mins and still nobody turned up. I called and was immediately put on hold for a few mins by a new operator who didn’t have any information of the booking. I was now incredibly frustrated and he also talked over me, I believe he told us to walk outside whereby I then said OTS have charged me additional £5 to meet inside.. this was really annoying!!!
I hung up and ordered UBER.
I was attempting to make a new booking with UBER and the operator kept called back. Quite frankly leaving us in arrivals for almost 30 mins with a 1 yr old and a 4 yr old... was terrible.
I then had the actual pick up driver call me saying he was given 8.40pm as pick up time and that the operator always makes mistakes and that he apologised on behalf of OTS. They charged my card £61 and still have not refunded or replied formally. I have reported their company to all authorities.
Written February 24, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Eddie322222222222222
1 contribution
Thieves
Feb 2020
Stole £180 from my bank account and then verbally abused me on the phone when I questioned it. Never use this company, even if you have to walk to your destination. Crooks.
Written February 9, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

VictoriaC1971
1 contribution
Great Service
Jan 2020 • Solo
I was a little nervous as I hadn’t used this service before. I needn’t have worried. I booked 3 trips and each one went very smoothly. I had 3 different drivers and all were beyond polite and helpful. I would highly recommend and will definitely use again.
Written January 12, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Tom S
South Africa10 contributions
Unreliable and poor service. Not recommended
Dec 2019 • Family
Used them for collection from Stansted Airport to a hotel in London and also paid extra for the Welcome Service at the airport. No welcome and the taxi driver was a no show. Called the customer service number and waited for almost a hour before making contact with the driver. Really frustrating, especially after a long flight.

Also used OTS to for collection from my hotel back to the very same airport. This time the taxi driver asked to be paid extra to drop me off at the airport drop off. This is absolutely ridiculous since I paid €180 online for this service and then to be asked to pay extra because I was getting dropped at the airport drop off instead of where the shuttle service was provided. This was the taxi drivers explanation for the addition cost.

Anyway, I will advise people to use the local taxis as they will be much cheaper and reliable than OTS. Even Uber is highly recommended.

Will never use OTS again. One bad experience was enough for me. Could have saved approximately 30-50% and had better service from a cab or Uber driver.
Written January 2, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Su T
Road Town, Tortola1 contribution
Awful liars, do not use!
Dec 2019 • Solo
Pre-booked a taxi from Luton airport. Paid extra for the meet and greet. No sign of him at arrivals, kept saying he was 5 mins away. Eventually turned up an hour after if landed.

Absolutely useless.
Written December 18, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

shawnmontreal
Montreal, Canada94 contributions
FRAUDS
Dec 2019 • Couples
Wish I would have seen all of the info prior to booking. This Company defrauds tourists and steal their money. They are not only dishonest but highly unreliable and lack accountability. We were left hanging at the airport for over an hour after having travelled 24 hours, waiting for our driver that was supposed to meet us and hold up a sign with our name at the arrivals exit, but no one came. We had to take a regular cab for three times the fee on top of losing our initial payment. Pay a little more but DO NOT pay these people any money as they will take your money, refuse to talk to you over the phone, hang up on you when you do call.

Very stressful and expensive lesson. Be wary of these scammers as they will rip you off and leave you high and dry with no compensation.

NO TO OTS/Gett
Written December 6, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

london125757
London, UK28 contributions
DO NOT USE
Aug 2019
We called and booked a taxi from Italy in august. I told the man on the phone there was 2 adults and 1 child and three suitcases. They sent a taxi it was a Mercedes with a small boot. it was not even possible to fit 3 cases in there. They had taken my money and would send me another taxi unless I wanted to pay for 2 taxi's.
the booking form show I said I had 3 medium cases. Please do not use as you don't get your money back and I was left standing around for over an hour with my little boy and husband whilst waiting for them to call me back. In the end got a taxi from Gatwick airport.
Written November 28, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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