The Airport Transfer London

The Airport Transfer London: Hours, Address, The Airport Transfer London Reviews: 3/5

The Airport Transfer London

The Airport Transfer London
3
12:00 AM - 11:59 PM
Monday
12:00 AM - 11:59 PM
Tuesday
12:00 AM - 11:59 PM
Wednesday
12:00 AM - 11:59 PM
Thursday
12:00 AM - 11:59 PM
Friday
12:00 AM - 11:59 PM
Saturday
12:00 AM - 11:59 PM
Sunday
12:00 AM - 11:59 PM
What people are saying
Left stranded at airport with 3 young children. One unwell.
Aug 2019
This is a review of theairporttransfer.com Although title on web page says London Airport Transfer. I'd used this firm for pick up and drop off last holiday and although they were delayed during pick up I believed the excuse at the time to be genuine. This year they were fine dropping us off at the airport but despite receiving booking confirmation emails they left us stranded with 3 children under 7 at the airport with no communication of any kind on our return. We only booked with them despite costing more because we wanted our children to be safer and have car seats. Our flight was early so we gave them the benefit of the doubt by waiting an hour as we had expected to be out through security later but that time came and went. My son at 5 yrs old wasn't very well and the last thing we needed was for 3 kids to be waiting around. My husband and I kept checking to see if anyone came and had a sign by the gate. No answer to the phone calls. I recieved no calls or text from them or a driver. After waiting hours we had to take an airport taxi which cost a bomb. With no child seats. I emailed them from the airport to just in case that would get to someone but no reply still 3 days later. I'm appalled they would treat family's like this. Don't take the chance in booking these scammers. You'll end up paying more than their extortionate rates. Not even a call to a mum of 3 kids trying to get home? Even if it was to tell me they were cancelling. Then we wouldn't have waited around with a sick child. Shameful

Suggest edits to improve what we show.
Improve this listing
Be the first to upload a photo

3.0
4 reviews
Excellent
2
Very good
0
Average
0
Poor
0
Terrible
2

SarinaCain
London11 contributions
Left stranded at airport with 3 young children. One unwell.
Aug 2019 • Family
This is a review of theairporttransfer.com
Although title on web page says London Airport Transfer.
I'd used this firm for pick up and drop off last holiday and although they were delayed during pick up I believed the excuse at the time to be genuine. This year they were fine dropping us off at the airport but despite receiving booking confirmation emails they left us stranded with 3 children under 7 at the airport with no communication of any kind on our return. We only booked with them despite costing more because we wanted our children to be safer and have car seats. Our flight was early so we gave them the benefit of the doubt by waiting an hour as we had expected to be out through security later but that time came and went. My son at 5 yrs old wasn't very well and the last thing we needed was for 3 kids to be waiting around. My husband and I kept checking to see if anyone came and had a sign by the gate. No answer to the phone calls. I recieved no calls or text from them or a driver. After waiting hours we had to take an airport taxi which cost a bomb. With no child seats. I emailed them from the airport to just in case that would get to someone but no reply still 3 days later. I'm appalled they would treat family's like this. Don't take the chance in booking these scammers. You'll end up paying more than their extortionate rates. Not even a call to a mum of 3 kids trying to get home? Even if it was to tell me they were cancelling. Then we wouldn't have waited around with a sick child. Shameful
Written August 11, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Anders386
Taby, Sweden708 contributions
Always on time = always friendly
May 2019 • Couples
We have used them several times and it's always great service and on time at both directions. Soon going back to London and this service.
Written May 8, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

James W
Leeds13 contributions
Do not give them card details.
Apr 2019 • Family
I provided my card details on Saturday evening, 27 April so that I did not have to pay cash for my booked 6.45am airport transfer the next morning to Gatwick.

Nobody showed up by 7am, no phone calls of any sort. Nobody picked up when I called. I tried a few times since.

I made the flight thanks to an Uber. But now I see three charges totalling c. £160 have been taken today (Wednesday) from my account from supposedly unconnected taxi companies with similarly dodgey looking websites. I’ve never used either of these two other taxi firms. London Airport Transfer deny ever receiving my card details, and there was never any reservation. Hmmmm...odd?

I can’t comment on their service, as there wasn’t any. But if you gave them card details best check your bank records.
Written May 1, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

cinira a
1 contribution
Great
Apr 2017 • Solo
Good service, everything was on time and people were polite and friendly. To repeat if I ever return to London
Written August 28, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Anything missing or inaccurate?
Suggest edits to improve what we show.
Improve this listing