Review only for cafe. Have been visiting cafe for many years now when we visit family. It used to be extremely high quality homecooked food and the steak pie was exceptional. Last 2 visits have been very disappointing and I suspect we will not use the cafe again in the future. Yesterday we ordered fish cakes with chilli sauce. No mention made when ordering, but meal arrived with a slice of lemon. ("We have no chilli sauce"). Would have been good to know when ordering. 2 steak pies were disgusting and full of gristle and mashed potato looked suspiciously like Smash. Prices not exceptionally cheap either and we are not a family of fussy eaters! Although tables were sprayed and wiped down between customers, they were all extremely sticky and seemed to need a thorough clean. Staff very friendly and helpful; cakes, scones, etc looked very attractive, but I would definitely not have a hot lunch there again.

Very run down and neglected, animal enclosures very poor. Needs a complete overhaul. Plants not fit for purchase. Would not go again.It could be a lovely place if it was refurbished. Maidenhead aquatics, the tanks were not cleaned regularly, like other places we have been to, full of algae, not good at all.

Review is for the cafe which we have used several times before. Cafe was busy and we were told food would be around an hour which was understandable. The food when it arrived was very good and everything was cooked well. My main complaint was the rudeness of the staff behind the counter we were sat outside and were sent back out to get the table number. When l came back to the queue with the number she told me it was incorrect and sent me back out so l returned with photographs of the number. She still did not believe me and insisted there was not a table with that number l asked other customers to look at my photo to confirm. Unbelievable how rude she was and spoilt what is normally a friendly cafe.Customer service training required for this staff member please.

This review is about the cafe not the actual garden centre which is fine. Myself and my family visited the cafe today. Empty tables needed clearing away from previous customers. I asked if the table we had chosen could be cleaned and was told "When we have time " ! We ended up cleaning it ourselves. We ordered our food and we sat waiting when a waitress walked past us with plates of food when suddenly the pot of sauce and peas fell off one of the plates and onto the floor very nearly missing the back of my mum. The girl said "Oh s**t" and carried on. I expected her to come back and clean the mess up but she didn't! She just left it! Some of us received our food, I didn't. I had to ask twice where my soup was and it soon became evident that they had forgotten it. No apology nothing. By the time I got it the rest of my family had eaten their food. Another waitress nearby spilt a mug of coffee or hot chocolate on the floor very near to us too! The staff are rude and not very approachable. I'm certainly not rushing back there anytime soon !

Looking for places to visit we saw the attractive photo of this garden centre cafe overlooking ponds with ducks and travelled for an hour to get there. We struggled through the impossible door with the wheelchair and looked at the pile of menus. Hardly any were even appropriate ie Mother’s Day has long gone, too late for Breakfast menus as finish at 11.30 other menus missing. Confusing. Not much choice. The Lincolnshire sausages were not like any Lincolnshire sausages I’ve ever eaten and I’ve had 70 yrs in Lincolnshire. There was a large piece of bone,not even gristle, solid bone which at first I feared was my tooth thank heavens it wasn’t. I brought the sausages home for the dog as it put me off. I didn’t mention it to the staff as tbh there didn’t look to be anyone who would have been interested. The view I hoped to see from the window was impossible as the windows were too high. Shame as it could all be nice with a bit of thought and effort.

Called to buy plants but stopped for lunch when we saw the cafe. It was fairly busy and when we ordered the food we were quoted a 40 minute wait. It took longer than that! Drinks came quickly but I thought £1.99 for a tiny paper cup of Fanta! Burgers were quite good value and tasty. The place itself was badly in need of some TLC- stand still for too long on the carpet and you’ll never move again! Setting was good overlooking the lake. The garden centre was ok quite large but a lot was turned over to third party shopping!! We didn’t actually buy any plants - many looked on their last legs and the rest seemed very very expensive. Overall I don’t think we’ll be back in a hurry. They did have some nice monoliths - about 3’ high but £800 was a bit too rich for our blood.