Le Sanctuaire
Le Sanctuaire
4.5
About
Le Sanctuaire on Steep Hill Lincoln is the First Clarins Treatment Spa in Lincoln offering the unique Clarins Tri Active Spa Treatments. Le Sanctuaire Spa opened in June 2015 and is set within a 16th Century building on Steephill. We are a bespoke Clarins treatment spa that offers you the opportunity to experience the unique Clarins Spa treatments combined with various beauty treatments, health and well-being therapies and services that compliment each other, we pride ourselves on our excellent service and customer care.
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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

4.5
4.5 of 5 bubbles27 reviews
Excellent
22
Very good
1
Average
1
Poor
1
Terrible
2

1.0 of 5 bubbles
Jan 2023 • Solo
Stumbled on this place in Lincoln a few months back. A lady called Miriam who was extremely helpful, friendly and professional, went above and beyond to discuss my skincare needs and advise appropriately. I purchased items and was given samples also. Came back two weeks later to buy more only to be told by the owner that there was going to be no stock held on site anymore. She assured me I could either visit the main shop in Grimsby, Freshney Place (never go) or call in or ring to place my orders. It wouldn't be an issue and I could still get all my skincare items. Tried to purchase a lip oil for my daughter that day. I was told that I'd be called to confirm despatch and make payment. Never was called. Emailed and told that the item was out of stock and no idea when it would be back in. Never heard any more since. Went past the other day and the shop front is having a major refurbishment and the Google site shows that the business is now "permanently closed"? I had finally found that personal service for my skincare needs only for it disappear again. Owner is concentrating on spa days I believe so I shall have to go elsewhere for facial creams.
Written April 12, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

5.0 of 5 bubbles
Dec 2021
Lovely relaxing morning to ourselves in the Spa as all packages are exclusive use. Both ladies (both called Karen) were so friendly, showed us around and helped with all facilities. Amazing use of space in such and old building. Fabulous !!
Written December 29, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

vikki1972
Lincoln, UK
1.0 of 5 bubbles
Aug 2019 • Friends
Myself and 2 friends booked for the spa taster session for 31st August at £45 each(now up to £55!) and were excited as it included a "welcome drink" massage and 2 hours use of the "spa facilities". On arrival we were taken to a room to fill in a form and asked what we would like to drink....tea, coffee or flavoured water? We were a little disappointed as we were expecting a glass of prosecco or something a little more exciting. We ordered coffee...how many sugars etc? So it wasnt even nicely presented on a tray just 3 giant basic cups of coffee with no saucers were brought to us.We were then shown around the "spa" which consisted of a confusing up and down stairs mess of a changing room, a relaxation room, a small sauna, a shower room and the outside hot tub. We were shown to the changing room and given some rather faded battered robes and a small towel each. We then went out to the hot tub, there was a couple of dirty cups in the corner next to it and leaves floating in it. On getting in the hot tub avoiding slipping on the slimy wood steps, it was extremely hot so (it was not a very hot day) so we couldn't stay in there very long and ended up perching on the seats around it uncomfortably in our robes as we were aware we were very wet. We were told they couldn't adjust the temperature as it would take such a long time to cool down anyway, no apology was made for the fact that it was too hot for any of us to sit in. Each of us in turn went up for our 15 minute massages which were excellent and the girl who did them was lovely. After we had all had our massages 2 of us decided to try out the sauna, it was lucky a 3rd person wasnt there as it was very small and barely hot at all and really a waste of time. After this we decided to get ready to leave. In the shower room there was 2 showers, both with see through basic plastic doors so no privacy, the shower gel was perched on the floor in a dispenser that didn't work and the shampoo was perched elsewhere and there was no conditioner...not really what you expect from a "spa"? We were all in the communal changing rooms getting dressed when one of the ladies just walked straight in to collect our towels and robes. No thought or respect was given to our privacy and although it hadn't even been 2 hours we felt rushed and pressured to leave. When we paid at the counter the lady who we presume is the owner made quite a big deal about how as we had booked when the price was £45 even though it had now gone up to £55 she was going to honour it....erm yes of course you are! We were then given "gifts" of 2 tiny little clarins free samples which were made quite a grand gesture of! I'm sorry to slate a small independent business but if you are going to call yourself a "spa" I am afraid you are going to be compared to the likes of Eden Hall! Yes they are more expensive but in comparison....there is no comparison! And exclusive access? There isn't room for more than 2/3 people? This is a massage with a hot tub waiting area...end of.
Written September 2, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

5.0 of 5 bubbles
Jan 2018 • Couples
Visited Le Sanctuaire for a 4 hour spa. Lovely old building full of character, beautifully rebuilt inside with very tasteful decor.
Spa experience was excellent and exclusive, it was just us for the time we were there.
Full body massage,facial, sauna , hot tub, relaxation room. Bottle of bubbly, coffee and cake to finish off. Karen and Jessica are friendly, helpful and knowledgeable, nothing is too much trouble.
Highly recommend this spa.
Written January 23, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

BrenandC
North Yorkshire, UK
5.0 of 5 bubbles
Apr 2017 • Solo
I have visited the spa twice now and it is amazing. Karen, the friendly, enthusiastic owner, has spent a lot of time and energy thinking up this venture and it will not disappoint. The outdoor hot tub is wonderful. Facials and massages are excellent, all using Clarins products and techniques. The relaxation room is peaceful and an ideal end to your stay. I will definitely be back again. Great for couples, groups of friends or on your own!
Written April 19, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

eve_webb
Leicestershire, United Kingdom
5.0 of 5 bubbles
Jul 2019 • Friends
3 friends visited for a spa package which was truly amazing. What makes this wonderful spa so unique is that it is exclusively for the group booking and I really find this so special and relaxing. Karen has an incredible gift of hospitality and Jess is a master of massage. The hot tub in the terrace is perfect. I am already planning the next visit. There is a good variety of packages and Lincoln is a lovely city to visit. Happy days.
Written July 7, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you Eve, really pleased you enjoyed your time with us, and thank you for taking the time to leave a review, it is appreciated.
Written July 24, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

3.0 of 5 bubbles
Jun 2018 • Friends
This has the potential to be 5 star but we werent offered a welcome drink, the lighting was bright in the treatment room, the therapist had to be prompted to remember the facial and the skincare set was in fact a couple of samples. The owner, the actual body massages and the interior and decor however were lovely .
Written June 11, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Kate, Thank you for your review, apologies for the delay in replying. I have noted your comments...we are aware of the sometimes brightness in that treatment room and are dealing with this... The therapist concerned is no longer with us. Regarding the clarins skincare set, these are allocated to us to hand out to our clients, they do have a value to them but I do appreciate that Clarins are renowned for their gift bags with promotion and sometimes this can be misleading so as a result I intend to change our policy. I do hope we see you again in the future. Best wishes Karen Le sanctuaire
Written June 20, 2018
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Jenny C
Lincolnshire, UK
5.0 of 5 bubbles
Jan 2018 • Couples
From the moment we arrived we treated with such a professional attentive approach. We had 4 hours to ourselves and enjoyed every moment. Karen and Jessica were outstanding.
Written January 23, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

5.0 of 5 bubbles
Nov 2017 • Friends
Went for a birthday treat with my daughter. What a wonderful place. Wonderful staff and thoroughly enjoyed our treatments. Will definitely return thank you
Written November 18, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

LaB
Waikato Region, New Zealand
5.0 of 5 bubbles
Jun 2017 • Couples
Wonderful staff and products, the perfect relaxation after a walk around Lincoln. The whole experience was a treat. Thank you for having me Karen! I will be returning on my next trip up north.
Written July 15, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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