The Deep
10:00 AM - 6:00 PM
Monday
10:00 AM - 6:00 PM
Tuesday
10:00 AM - 6:00 PM
Wednesday
10:00 AM - 6:00 PM
Thursday
10:00 AM - 6:00 PM
Friday
10:00 AM - 6:00 PM
Saturday
10:00 AM - 6:00 PM
Sunday
10:00 AM - 6:00 PM
About
Visit Hull’s award-winning aquarium The Deep, which is home to over 5,000 animals. Marvel at amazing marine life including magnificent sharks & rays, the UK’s only pair of Green sawfish, a colony of Gentoo penguins, Loggerhead sea turtles & more. Go on a journey through prehistoric seas, past tropical lagoons, into the vast open oceans, down to the darkest depths, through the chilly Kingdom of ice & into the future. Catch the daily dive show at 2pm, penguin feeds at 11:30am & 3:30pm as well as getting hands on in a touchpool session with some animals native to British shores. Take a walk through the viewing tunnel & finish your visit with a ride in the glass lift through the 10 metre Endless Ocean tank. Little nippers can also enjoy the interactive magic floor, fossil brushing station & soft play area. Tickets cost: Adults £14, Children £11, Under 3's free, Senior/student £13. You can save 10% by booking your tickets online.
Duration: 2-3 hours
Meets animal welfare guidelines
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  • Megan E
    2 contributions
    Not worth the visit
    Not worth the visit, the penguin enclosure was extremely small and they did not look happy. The fish also looked unwell, all enclosures seemed unnatural and plastic. It was mostly the same big fish tank looking through different angles around the aquarium. Took us around 35 minutes to walk round it all after a 2 hour drive to get there.
    Thank you for taking the time to leave a review and we are sorry that you didn't enjoy your recent visit. We strive to be a visitor attraction the appeals to all. Our penguins are all captive bred Gentoo Penguins and their purpose built habitat is designed to replicate a penguin colony on South Georgia. Penguins are naturally colonial animals and our enclosure could potentially house many more birds happily, although we choose not to. Their display has many natural enrichment features inbuilt giving the penguins choices over how to use their space. This includes a water stream, water sprinklers, pebble beaches to allow natural nest building, a highly textured floor which is great for our penguins foot health, an ice machine, lots of different areas with varying light levels and a split level tank, which extends some distance under the floor from the viewing windows, and has a much deeper diving area. I hope this has helped you to feel that our penguins receive the best possible care, are happy and healthy within our enclosure. There are almost 3,500 fish at The Deep, and approximately 5,000 animals overall are housed here. The average visitor spends approximately 2-3 hours inside the attraction - this is based on taking in all of the live exhibits, infographic panels of interest and catching some of the daily highlights. Our large Endless Oceans display has plenty of impressive aquaria on display which includes the UK's only pair of Green sawfish, Loggerhead sea turtles, sharks and rays. There are also several smaller species of fish in this display. In addition to this The Deep has over 50 other exhibits teaming with an array of fish, invertebrates, amphibians and penguins, so we believe that there is a great variety of animals on display for all of our visitors to enjoy. We are sorry that you don't agree. Kind regards, The Deep Crew
    Written January 9, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited January 2023
    Traveled as a couple
    Written January 7, 2023
  • Charlee
    Cheshire, United Kingdom2 contributions
    Disappointing visit not many sea life
    We visited the deep in a rainy day (midweek) with high hopes and thinking it would be quiet as it was not during school holidays . However a big school party arrived at the same time as our booked slot (11am) and made the visit quite unpleasant as they were very loud and kept running into my wheelchair. The deep itself didn’t feel like it had many tanks or actual fish to see and was a lot more set up for educational visits with many exhibitions . As this was a trip for my young niece there wasn’t many tanks she could look at and the main tank was hard to see any sea life in them at times. The tunnel was so small and crowded and we saw no sea life again using the glass lift which again took a while to get into due to the queue that had formed. As I am a wheelchair user and we had a buggy to we had no choice but to wait for the lift as this was the only way to also exit the deep .Overall our experience at the deep was quite disappointing .
    Thank you for taking the time to leave a review and we are sorry that you didn't enjoy your recent visit. We strive to be a visitor attraction the appeals to all. There are almost 3,500 fish at The Deep, and approximately 5,000 animals overall are housed here. The average visitor spends approximately 2-3 hours inside the attraction - this is based on taking in all of the live exhibits, infographic panels of interest and catching some of the daily highlights. Our large Endless Oceans display has plenty of impressive aquaria on display which includes the UK's only pair of Green sawfish, Loggerhead sea turtles, sharks and rays. There are also several smaller species of fish in this display. In addition to this The Deep has over 50 other exhibits teaming with an array of fish, invertebrates, amphibians and penguins, so we believe that there is a great variety of animals on display for all of our visitors to enjoy. As a conservational and education attraction we do attract many school visits during term times and the noise level is something we have little control over. We do advise to our customers that our quieter periods are after 2pm when the schools have started to depart. We are open until 6pm so this still gives plenty of time for visitors to enjoy the attraction. You ticket allows you unlimited returns for 12 months so we do hope you will take advantage of this and return at a quieter time. Should you return, speak to a member of our crew if you don't want to wait for the underwater lift, we can then help you to exit without returning to the 3rd floor. Kind regards, The Deep Crew
    Written April 7, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited March 2023
    Traveled with family
    Written March 31, 2023
  • Wendy H
    London, United Kingdom5 contributions
    Ok couple of hours
    This was a nice way to spend a couple of hours but I think older children would enjoy it more. We have a 7 year old, 5 and 2 year old. It was good to see the variety of fish etc there but was over quickly for the cost
    Thank you for your feedback Wendy. We hope to 'sea' you all again soon!
    Written June 6, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited May 2023
    Traveled with family
    Written June 5, 2023
  • Sarah C
    11 contributions
    Rubbish. Save your money.
    Where to begin… £39 for 2 adults, it took us 15 minutes to see everything. Although we couldn’t see much as the viewing windows were tiny and easily blocked by other people. Children screaming everywhere. Won’t be visiting again.
    Thank you for taking the time to leave a review and we are sorry that you didn't enjoy your recent visit. We strive to be a visitor attraction the appeals to all. There are almost 3,500 fish at The Deep, and approximately 5,000 animals overall are housed here. The average visitor spends approximately 2-3 hours inside the attraction - this is based on taking in all of the live exhibits, infographic panels of interest and catching some of the daily highlights. Our large Endless Oceans display has plenty of impressive aquaria on display which includes the UK's only pair of Green sawfish, Loggerhead sea turtles, sharks and rays. There are also several smaller species of fish in this display. In addition to this The Deep has over 50 other exhibits teaming with an array of fish, invertebrates, amphibians and penguins, so we believe that there is a great variety of animals on display for all of our visitors to enjoy. We are sorry that you don't agree. The cost of our passes include unlimited entry for 12 months from the day of your first visit which makes them great value. Our only income is via the money spent in the building including ticket sales, our shop, café, restaurant and other departments. Any profits are put back into the improving the visitor experience at The Deep and into vital research and conservation schemes around the globe. Kind regards, The Deep Crew
    Written July 25, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited July 2023
    Traveled as a couple
    Written July 23, 2023
  • Jessica B
    Kingston-upon-Hull, United Kingdom73 contributions
    Expensive... But interesting!
    Expensive at nearly £20.00 per person, however, a huge asset to Hull. The Deep makes for a lovely morning out for all ages with highlights for me being the jellyfish, penguins and frogs! It is VERY crowded in the school holidays, as you'd imagine, so keep this in mind when planning your trip - especially if you don't have children yourself. As tickets are valid for a year I keep returning and it is nice to see new and improved areas of the aquarium when I do.
    Great to hear you enjoyed your visit Jessica and we hope to 'sea' you again soon!
    Written August 9, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited July 2023
    Traveled as a couple
    Written August 1, 2023
  • Nicole Gambles
    Wakefield, United Kingdom48 contributions
    Meh. Better around
    It's ok, I don't see the massive hype. It was packed when we went and there wasn't as much to look at as we would have liked. Only good thing is the annual ticket once you buy one set of tickets to enable you to return if you wanted. We probably won't though
    We are sorry to hear that your visit wasn't to your expectations as we do try to be an attraction that everyone enjoys. We do get extremely busy during the holidays as visits also include certain additional events (this holiday is Sea and Space) and are included in the standard ticket price. We do hope you take advantage of your 12 months of free returns. Thanks The Deep
    Written August 9, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited May 2023
    Traveled with family
    Written August 5, 2023
  • David
    Retford, United Kingdom2 contributions
    Chief Executive didn't reply
    My wife and I visited The Deep with our granddaughters and although they enjoyed their visit we found it extremely unpleasant mainly because of the number of people who were there. We’d followed the instructions to book a date and timeslot for the visit assuming, naively as it turned out, that this policy was to enable them to control numbers. However it looked ominous when we found that all the car parking spaces in front of the building were full and we were then astonished to find a long queue of visitors waiting to pay for admission. What is the point of telling people they must book a time slot and then letting in a lot more people who hadn’t booked? It was impossible to hear any of the commentary and the whole experience was unpleasant. In addition the scenic lift was not working, there were no directions to any other lift, and no-one to ask, so, although elderly, we struggled up 70-odd steps. I noticed several similar reviews on Trip Advisor and, where you had bothered to respond, the comments seemed as though they had been taken from a press release highlighting your achievements in housing a large variety of species and did not address the specific concerns raised. It is for this reason that I am writing to you in the hope that you can do something to make the experience for future visitors less unpleasant than it was for us. In the light of how much you charge to get in it is the least you can do. This is an edited version of the email I sent to the Chief Executive a few days after our visit. 3 weeks later and I haven't had a reply
    Hi Sidney Thank you for taking the time to leave your review and we are disappointed to hear that you did not enjoy your recent visit. We do encourage visitors to pre-book online so that we can stagger entry times however quite often, we have people simply walk up in addition to visitors arriving at a different time to their booking causing queues. This can have quite an impact especially during the school holidays when it seems you visited. We have a few different car parking areas around the attraction but their are times when these are full in which we can advise local parking that is in walking distance to the attraction. Thank you for pointing out about the problems you encountered at the scenic lift as this is not what we would expect especially when there is a problem with accessibility. I have checked with our management team who advised that there will have been a crew member at our fire exit just before the scenic lift advising visitors that they could exit there if they where unable to use the scenic stairs. We apologise that this was not clear on your visit and we will work on ensuring that our crew members are more visible in this area going forward. Your pass includes 12 months of free returns so we would love for you to visit again at a quieter period so you can enjoy the aquarium at your leisure. If you have any further concerns or would like to discuss this matter further please do email us at info@thedeep.co.uk Kind Regards The Deep
    Written September 6, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited August 2023
    Traveled with family
    Written September 1, 2023
  • Mobile01246262909
    1 contribution
    Good but not flawless
    I didn't mind neither nor did the family it had plenty of attractions but it suddenly turns more into a museum than a fun filled family day out. But what got me the most is the exit, yes their is a fun filled attractive elevator on the way back up but it is the only one, even in a non busy weekday you are waiting 30 minutes plus just to get out. I would recommend a separate elevator for those who just need to leave ect. Special needs or disabilities for this reason I will not be visiting again. In other words accessibility is at poor standards. We ended up carrying a pram up the stairs lol why would you pay to exhaust yourself. Ps *the deep" try thinking more practical and kid like attractions it's not science lol
    Thank you for taking the time to leave us a review. We are sorry to hear of the problems you encountered at the scenic lift as this is not what we would expect especially when there is a problem with accessibility. I have checked with our management team who advised that there will have been a crew member at our fire exit just before the scenic lift advising visitors that they could exit there if they where unable to use the scenic stairs. We apologise that this was not clear on your visit and we will work on ensuring that our crew members are more visible in this area going forward. We hope you can visit again for free using your annual pass. Kind regards, The Deep Crew
    Written September 19, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited September 2023
    Traveled with family
    Written September 12, 2023
  • Amanda W
    5 contributions
    Average not that much to see in the way of an aquarium more educational and costly
    First time visiting the Deep and at almost £20 per ticket and £3.75 for car parking its expensive. Very short not much in the sense of an aquarium expected much more tanks with more to see. But No its more educational. I was given a yearly pass but i wont be returning. Felt it was only average experience
    Thank you for your feedback. As a Conservation and Educational charity, we ensure that valuable messages and information are featured throughout the attraction. With almost 3,500 fish at The Deep, and approximately 5,000 animals overall housed here, we do try to appeal to all. Best fishes, The Deep Crew
    Written October 10, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited October 2023
    Traveled as a couple
    Written October 7, 2023
  • Ceri T
    Norwich, United Kingdom189 contributions
    Wouldn't go out my way to visit again...
    We have been before and really enjoyed it, more so than the London aquarium! On this occasion though we felt slightly deflated as it seemed smaller than last time (which we appreciate is not the case). I am extremely disappointed that the restaurant had closed - they had an evening restaurant where you could dine with the sharks - why this closed I have no idea! Such a shame as never got to experience it and really wanted to. This is a great place for kids though, soooo much to learn and explore and lots of interactive items for them! This is a must visit if you have children and you haven't been before it definitely is worth a visit. I doubt we'd go again unless in the area (we live a long way away) but really gutted about the evening restaurant!
    Thank you for your feedback Ceri. We made the difficult decision to close our Two Rivers restaurant after the pandemic.
    Written October 30, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited October 2023
    Traveled as a couple
    Written October 26, 2023
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.
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Luke Stratford
Wombwell, UK74 contributions
Feb 2020 • Family
Yesterday I travelled with my wife and children to the deep really excited. We arrived two hours after opening, the weather horrendous to be greeted with a huge queue outside. Even though we booked online, they have one queue so apart from saving a few quid there’s not much point. With a 5 month old baby and two older children I stepped inside to see if there was somewhere they could wait. The staff were very helpful and my wife and children waited inside whilst I queued outside.

We got to the front in under an hour and then the fun began. With only two lifts, one out of service we then had to queue to go up to the entrance. Then you have to queue again to get your tickets scanned, the whole process is drawn out and quite frankly rubbish. Once inside we had such high hopes. There’s lots of interaction, plenty of fish to see but the view points, windows in comparison aren’t that often. So with so many people you just don’t get to enjoy the experience. Whilst there are some fantastic fish to see and lots to learn the whole thing comes crashing down with the amount of people allowed in. It’s just not enjoyable, a rush, a fight to get a good view and not worth the visit.

I’ve seen management responses to similar complaints about too many people to be told it was under maximum capacity. That maybe on a safety level and how many the venue can hold at anyone time. But that doesn’t mean the visitors are getting to enjoy what’s on offer. We stopped at the halfway cafe to find tables filthy, I do think it’s crap when customers don’t clear their rubbish that’s not the staffs fault. But keeping it clean is. Then for there to be very little on offer as most things had ran out, this again goes to my main gripe too many people are allowed in at once.

All in all even though we were told we could get our photos taken and comeback free for 12 months we didn’t bother as my wife and I agreed we wouldn’t return. I wonder how many other people feel this way.

Book time slots, stagger the entries to slow down the amount and number of people at anyone time and it could be a winner. As it stands the deep could be fantastic but ultimately is a huge let down.
Written February 17, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi GrandadGoon, Thank you for your feedback and we are disappointed to hear you did not enjoy your recent visit. We can get very busy around the school holidays and more so when the weather is wet and cold which does often result in queues however our reception team do work efficiently to make they go down as quickly as possible. We will pass on your feedback regarding the cleanliness at Castaways Cafe and regarding running out of food choices at that time of the day is not something we ever want to happen. We apologise for any impact it had on your visit. On average our visitors spend between 2 and 3 hours at The Deep so as we do not close until 6pm, there is plenty of time to enjoy the attraction in the afternoon should visitors visit later in the afternoon when the crowds have died down. All tickets, both pre-bought and bought on the day are valid for 12 months in which you can return as many times as you like throughout the year (excluding Good Friday, Easter Monday and early May Bank Holiday) We hope that you take advantage of this and visit again at a quieter time of the year. With Thanks The Deep Crew
Written February 18, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Neil D
Stockton-on-Tees, UK67 contributions
Mar 2020 • Family
We, a family with young kids visited here today, 07.03.20, and we all enjoyed it.
The queue to get in wasn't too long, price was not bad, the attractions we brilliant although some people seemed to take longer than needed to stand and admire which meant there was a build up of people at some sights although it could have been a lot worse as it wasnt over busy.
Amazing to see the sawsharks and the penguins in particular.
Great that the ticket lasts 12 months so will hopefully get there again.
One cafe was closed which meant the other was really busy which was a bad point.
It's good that they have picnic areas.
Shop is well stocked although a little over priced.
Dont think there is a need to charge for parking with paying so much to get in.
All in all I would recommend
Written March 7, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your feedback. Just to make you aware, the car parking charges are imposed by our local council. We hope you can visit again once our cafe has been refurbished and is re-opened. Kind regards, The Deep Crew
Written March 9, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Anthony
Leeds, UK122 contributions
Feb 2020 • Couples
There were lots of different types of fish to see, plus turtles, sharks and jellyfish etc. There was even a penguin enclosure which was quite cute. It was smaller than I expected and only took around an hour to get through. When we went it was during the school holidays so it was very busy which compromised my level of enjoyment somewhat, if anyone wants to avoid this in future, try going after 3pm as it seemed to have died down as we were leaving around that time. There's also a cafe with some great hot and cold food that was reasonably priced. There was also a gift shop at the end. It's worth a visit if you've never been before, oh and it's only about a 15 minute walk from the city centre!
Written February 18, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi there - i'm sorry to hear it was so busy on your visit. It sounds like you may not have had the opportunity to enjoy our dive show, penguins feeds, touchpool sessions or other activities. If you do visit again, take a look at the what's on section on our website which will show you all the times these happen. Visiting after 3pm is a great tip! We hope to see you again soon.
Written February 22, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Simon S
Wentworth, UK132 contributions
Sep 2020 • Family
The trip including annual return pass cost £13.50 per adult as we booked online (£15 on the door, but you MUST book first or risk losing out). Several punters had to wait as they hadn’t booked a slot, due to the tight time slots. All areas are easily accessible and safely spaced. Every part of the exhibits are safely cleaned after each touch.
Penguins are a must see for everyone and highly amusing. Would fully recommend the trip to anyone.
Written September 11, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your feedback! It's great to hear that the measures that we have put in place due to Covid 19 made you feel safe during your visit. We hope to 'sea' you again soon!
Written September 14, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Sean M
Northampton, UK582 contributions
Oct 2020 • Family
If you purchase a ticket you can return free for 12 months. A really great place. Penguins a highlight for sure but so much great fish to see. Really interesting and suitable for all ages. Adapting to COVID well too.
Written November 11, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you Sean, we hope to 'sea' you again soon!
Written December 14, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

NottsKim
Nottingham, UK250 contributions
Jun 2021 • Family
This was my second visit to the deep this time I went with my 14 year old and 3 year old niece.

As expected both kids absolutely loved the visit. I think it’s great value for money especially as you can return for free for the next 12 months.

It’s £3 to park outside and remember your change as the machine doesn’t take card.

We felt very safe in the aquarium today the timed entrance meant it was never super busy and there were regular hand san stations.

Because of Covid there were no animal talks or divers in the tank which we missed but totally understand was to prevent crowds forming. You could also only go around once which we were slightly disappointed about but once again totally understand and because there weren’t crowds you did feel you could take your time.

The big disappointment was the closure of the top floor cafe. The halfway cafe was open but though the food was nice and good value there really was very limited choice. Also as the midway cafe is much smaller and the only place to eat or drink it was the one place in our visit where we felt crowded and less safe. The staff as always were lovely and very helpful. Last time we found eating in the big cafe an event in itself with the fab views and the viewing deck.

All in all our visit lasted 3 hours.

All things considered id normally score this a 4 but the things that drop it from a 5 mainly were things put in place to make things safer due to Covid so I can’t really complain.
Written July 31, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you so much for your review. We are working very hard to ensure that all of our visitors feel safe whilst at The Deep, so we are really happy to hear that this was what you experienced on your visit to us. Due to circumstances beyond our control we have recently been forced to close the 3rd floor café. We apologise for the inconvenience that all of our visitors have experienced during this time. We aim to reopen this as soon as it is possible to do so, please see our website for updates - we are great fans of the view from our third floor café too! We are so glad that you had a great time at The Deep and we hope to sea you again soon! Best fishes, The Deep
Written August 3, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

GandC_UK
Pocklington, UK660 contributions
Jul 2021
This is a fascinating and very worthwhile exhibition rooted in conservation. the tanks are huge and you get very close to some very impressive fish and other sea creatures. You would need a minimum of 1.5 hours depending how much you used the interactive displays and the written display boards. There were obviously a lot of young families using their annual passes as there was a mini pushchair stampede past the corridors with the information boards and screens to get to the more exciting tanks so there was a bit of congestion which may get worse as although you have an entry time you can stay as long as you like.
The Deep's website has not been fully updated for covid precautions as the cafe is not open at 9:00 as stated so you cant visit before your entry time.
Although we had paid in full with Tesco vouchers we had to pay an extra £5, apparently because their prices have been increased since the Tesco vouchers were issued, so its worth checking if you need more vouchers.
Written July 1, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your feedback. We hope you can make use of your Day Plus Pass and visit again for free within the next 12 months. Best fishes, The Deep Crew
Written July 5, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

HatterWilko
Lincolnshire, UK818 contributions
Dec 2019
Visited with the family on the Saturday before Christmas. The attraction was not at all busy which was great and meant we could take our time looking through all the rooms and exhibits. Prices were reasonable and good that we can reuse the tickets. Parking was fine too. Overall, when visiting try not to attend in the middle of the summer holidays and then moan about the queues. Plan your visit better and you will enjoy it much more.
Written January 6, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your lovely feedback. We hope to 'sea' you again soon! Best fishes, The Deep Crew
Written January 8, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Jane A
4 contributions
May 2021 • Family
Visited The Deep on Saturday 22nd of May. From the moment we arrived noticed car park at almost capacity, walking up to desk to collect tickets (which we had booked on line) found that although staff were behind plastic barriers other customers were not 1-2metres apart, no social distancing. Grandson needed w.c where queues were rife, again no distancing plus as lift access was near people were queuing here.
Lifts extremely busy to maximum stairs to fish were quieter but walking down ramps which had interactive displays again hard to negotiate due to no distancing. Some of the tanks empty, penguins disappointing as if appeared there were not so many. On way out having to walk past queues for scenic lift and cafe were ridiculous, staff directing us past them again no distancing.
Having paid £42.50, and booked on line I assumed wrongly that numbers would be kept down, obviously not the case!
Did not feel safe with so many people, most not sticking to guidelines.
Written May 24, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I am sorry to hear that you did not enjoy your recent visit to The Deep. Currently we are operating at a much lower number of visitors than we would normally welcome, and have limited the number of people per timeslot. We have implemented many changes, planning with the council in the run up to re-opening, including social distancing signage, hand sanitiser throughout, and regular reminders over the tannoy. At the large tanks there are viewing areas indicated with floor stickers so I am disappointed to hear these were ignored by visitors. I can understand your distress at the situation and would like to sincerely apologise for this. I will forward to our Duty manager as we are reviewing our operations weekly and sometimes daily as situations arise, as such your comments and feedback is valued and will be used to review the way we operate. I do hope that you are able to take advantage of our Day Plus Pass scheme and enjoy a return visit and have a more enjoyable experience. Kind regards, The Deep Crew
Written May 25, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

AndyL06
Newcastle upon Tyne, UK5 contributions
Aug 2020 • Family
Excellent day out with the family.
Children aged 7,3 and 1.
Staff very polite and knowledgeable.
Credit to the lad next to the shark / turtle tank who answered all my 7 year olds 7 year old questions and went out of his way to share his knowledge of the animals at The Deep.
Covid systems worked really well and didn’t cause too much of a hindrance, toilets and public areas all very clean.
Plenty of parking and well priced at only £3 for the day.
Shame we never got to try the food due to only being later slots available.
Credit also to the booking team who I emailed and they responded straight away with helpful advice regarding my booking.
The tickets purchased also included a free return which was a great touch as we will be definitely returning even though it is a 3 hour drive!
Written August 28, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Andy, Thank you for your feedback! It's great to hear that the measures that we have put in place due to Covid 19 made you feel safe during your visit. We hope to 'sea' you again soon! Kind regards, The Deep Crew
Written August 31, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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The Deep - All You Need to Know BEFORE You Go (with Photos)

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The Deep is open:
  • Sun - Sat 10:00 AM - 6:00 PM




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