Rose Garden Treatment Rooms

Rose Garden Treatment Rooms, Canterbury: Hours, Address, Rose Garden Treatment Rooms Reviews: 4.5/5

Rose Garden Treatment Rooms

Rose Garden Treatment Rooms
4.5
Tuesday
9:30 AM - 6:30 PM
Wednesday
9:30 AM - 6:30 PM
Thursday
9:30 AM - 6:30 PM
Friday
9:30 AM - 6:30 PM
Saturday
9:30 AM - 6:30 PM
About
Rose Garden Spa is a newly opened haven for the senses. Come and relax in our comfortable lounge, en-suite treatment rooms and light and airy manicure and pedicure suite where you can enjoy the very best treatments and therapies. Experience the benefits of our indoor swimming pool and sauna in the setting of a tranquil rose garden.
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Tours and Tickets

4.5
26 reviews
Excellent
21
Very good
1
Average
1
Poor
0
Terrible
3

Michelle Childs
6 contributions
Relaxing spa day with Afternoon Tea
Sep 2019 • Couples
Stars were so helpful and really made us feel welcome and made the day perfect. I had a back massage and a facial which made me feel so relaxed followed by a lovely afternoon tea. Will recommend to my friends and will be returning.
Written September 16, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Jo P
Hockley, UK129 contributions
Pedicures
May 2017 • Family
I booked a pedicure whilst staying at the hotel it was lovely ... a foot scrub and cream massage then gels ... lovely exactly what it said in the brochure...
But sadly the next day when i booked my daughter in for.the same treatment.... i dont know if therapsits are soooo different but surely should be the same as what you pay for???
Two different therapists...
The 1st attentive chatty and i felt very relaxed ..
The 2nd no soak ... no.massage and trying to convince me to make her just have varnish not gel... i know my daughter is 12 but that shouldnt change the amount of.attention or procedure??

Disappointed
Written June 2, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

PamelaW14
Brisbane, Australia169 contributions
Full body massage
Dec 2016 • Solo
Choose to have the 55min full body massage. it was so relaxing ! The table was heated and the ambience of the room was just right . The lady who gave the massage did a great job .
Written December 20, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Leyla L
Canterbury, UK1 contribution
spa visit
Sep 2015 • Friends
My sisters and I visited the spa recently, we had a gift card loaded with enough money to give us an aromatic full body massage and a sea salt pedicure each (or so we thought). We had a lovely day even though the hotel now only has one treatment room and with there being three of us that meant a lot of waiting around, but we had use of the pool and sauna at an additional cost of £5 each so it was bearable. The staff were lovely and friendly and Abby the therapist done a wonderful job, but when it came to the end of the day she swiped the giftcard to find there wasn't enough money on it for the treatments we had just had. We couldn't understand what had just happened as the therapist said their prices hadn't gone up for ages. The owner of the hotel wasn't around so they rang him and told him the situation and that it clearly wasn't our fault but he was having none of it and was adamant we had to pay the difference, we just couldn't believe this and found it really upsetting as none of us had brought any extra money with us. The two members of staff that were dealing with us were clearly embarrassed about his lack of customer service as were we. We managed to scrape together the money and left feeling completely disappointed. When I looked through the brochure we'd been given when we brought the giftcard back in December we had exactly the right amount on it for the prices at the time we weren't informed at any time that the prices had gone up so why should we have to pay the extra as they should honour the price from when we brought it. Surely this is just good basic customer service, but no the owner refused to refund us the money but offered a complimentary treatment to the value of the overpayment but we were so annoyed we didn't want to step foot in the place again and I told him this over the phone. He may have gained a few extra quid from us but he has actually lost out in the long run as we will never return and would not recommend.
Written September 16, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Zoe W
1 contribution
Spa Treatment.
Sep 2015
I have recently visited this hotel for a days treatment in the spa. My sister purchased three treatment vouchers back in December specifically for an Aromatic Massage and a Sea Salt Pedicure for each of us, including my other sister as well - which, on the card said was valid for an entire year.
After receiving our treatments; which took seven hours due to there being three of us and only one therapist - we presented the voucher at the reception only to be told that the prices had risen since we purchased the vouchers and that we had to pay a further £36.
Not only that, we had to pay for our own lunch and for the use of the swimming pool - and as we were there for such a length of time we had no choice but to use it, which caused us to pay an extra £70 on top of the bill. So overall, it turned out to be a very expensive day.
We feel that as we purchased our vouchers back in December we should not have been charged extra, as we were not aware of the change in prices, yet we had called the Spa a few days before and were still failed to be informed - we weren't told until after the treatment, so we had no choice.
The manager was very rude and uncooperative, and ruined what could have been an enjoyable day.
We are very displeased with the service we have been given and will not be returning back.
Written September 15, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Maz91186
Margate, UK3 contributions
Spa booked for hen party
Jul 2015 • Friends
We were supposed to be coming to The Rose Garden Spa next month for a hen party only to be told that it was going to be closing down on 11th July and not sure if or when it was going to open again. All bookings cancelled and refunds to be made.
The lady who my friend spoke to thought that she had rung up and informed her of this but this is complete rubbish as she never received a phone call or anything! Furthermore, one of my friends booked and they now cannot find record of her payment. It is a good job she has her receipt!

We are bitterly disappointed as we have now having to find another spa to go to at short notice, 3 weeks to go!
Written July 8, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

tashadub
Kent, UK2 contributions
Amazing place
Jun 2015
There was 6 of us for a girls weekend away, staff could not do enough for us, spa treatments where amazing, and the food wonderful, where ever you where around the Building attention to detail in ever room.
Written June 2, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

LRBW
Bingham, UK2 contributions
Expert tinting!
Mar 2015 • Solo
I just popped into the spa to see if they could organise an eyelash tinting for me. Even though they were obviously busy, they were able to make time for me and my treatment was excellent. Although it was just a quick procedure, the team still made me feel like I was there for a facial or a spa treatment. I felt relaxed and thoroughly looked after. The blue-black tint also looks great - even my husband noticed the difference!

Really great to know that even if it is a day spa they can still do quick treatments and make you feel special.
Written March 23, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

MedwayCat
medway22 contributions
Relaxation Heaven
Mar 2015 • Friends
My daughter and I booked a Twilight package last Friday.From the moment we arrived we were impressed with the attention of the staff and their professionalism.The back and neck massage was so relaxing and the room was warm and spotlessly clean My daughter had a facial which was also very good..We were not hurried in any way or asked to purchase any of the products.We could use the pool and sauna and this rounded off a very enjoyable few hours.We will definitely return.
Written March 18, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Denise F
London, UK2 contributions
Rose garden spa
Feb 2015 • Friends
Have just got back from a day at the rose garden spa feeling refreshed after a massage and facial and wax we was looked after by the lovely staff who cannot do enough for you the four of us have truely enjoyed it and will be going back thank you girls for looking after us
Written February 20, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

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