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My wife and I have visited utopia once or twice a year for the past 7-8 years for massage treatments, sometimes taking mum along too for some massage therapy. The staff are lovely and the massages are always enjoyable. Usually we stick around to use...More
· First of all on approaching the hotel the driveway was scruffy, full of weeds with an old car dumped outside. No hangers in wardrobe, these were replaced after we enquired. Room was dirty, a lack of good housekeeping. It needed hoovering. The inside of...More
We traveled for leisure as a group of 10 and were amazed by the facilities of this Hotel. His Location, is great, properly managed with an extremely friendly and professional manager. Staff were really helpful. Rooms match the description on Booking.com and the images.
Oh, dear. Dirty; tired facilities. Indoor jacuzzi had flaky ‘matter’ floating in it with strange odour (not chlorine). Outdoor hot tub not on and sauna not up to temperature. We waited 30 minutes to speak about a refund - and were then treated with defensive;...More
‘Utopia - an imagined place or state of things in which everything is perfect.’
Well I can say it’s far from being perfect...
Four of us arrived in the afternoon for a chill out day at the spa, £14.95 per person. On arrival, the staff...More
I have been to this spa a few times over the years and take my mum for a pedicure and to use the outdoor hot tub. Twice now the hot tub has not been working. I asked the manager if we could have a discount...More
Have been to this Spa prior to the change of management hence my return visit, never again.
Booked for eye lash tint and eyebrow waxing AND had to pay in full up front !
The waxing was okay but the eyelash tint just did not...More
Very friendly and nice staff, very welcoming and helpful. We went using the morning mellow deal which is a great value. The hotel is a bit dated and was quite quiet, but it didn't stop us from having a nice time. The cream tea was...More
I booked a couple of treatments for my mother’s 50th birthday as I was visiting the island and wanted to treat her. I’d already had issues over the phone trying to book as the lady had booked the wrong manicures. Upon calling her back she...More
My daughter booked a couple of spa treatments as a surprise for my 50th birthday. On entering it was shabby and selling really odd stuff, from jigsaws to hiking boots (and a microscope and bow ties!!!!!)
There was a lot of confusion as to what...More