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Utopia Spa

Open Now: 9:00 AM - 6:00 PM
Open today: 9:00 AM - 6:00 PM
Review Highlights

· First of all on approaching the hotel the driveway was scruffy, full of weeds with an old car... read more

Reviewed August 10, 2019
Far from a Utopia

‘Utopia - an imagined place or state of things in which everything is perfect.’ Well I can say... read more

Reviewed June 6, 2019
Isle of Wight, United Kingdom
via mobile
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Traveler Overview
  • Excellent29%
  • Very good16%
  • Average7%
  • Poor21%
  • Terrible27%
Mar 12, 2019
“Mix of reviews”
1 week ago
Open Now
Hours Today: 9:00 AM - 6:00 PM
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Melville Street | Melville Hall Hotel, PO36 9DH, England
+44 1983 405848
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Reviews (55)
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1 - 10 of 55 reviews
Reviewed 1 week ago

My wife and I have visited utopia once or twice a year for the past 7-8 years for massage treatments, sometimes taking mum along too for some massage therapy. The staff are lovely and the massages are always enjoyable. Usually we stick around to use...More

Date of experience: September 2019
1  Thank Matthewjoshua
Reviewed August 10, 2019

· First of all on approaching the hotel the driveway was scruffy, full of weeds with an old car dumped outside. No hangers in wardrobe, these were replaced after we enquired. Room was dirty, a lack of good housekeeping. It needed hoovering. The inside of...More

Date of experience: August 2019
2  Thank Compass34805091334
Reviewed August 7, 2019

We traveled for leisure as a group of 10 and were amazed by the facilities of this Hotel. His Location, is great, properly managed with an extremely friendly and professional manager. Staff were really helpful. Rooms match the description on Booking.com and the images. Hotel...More

Date of experience: August 2019
Thank Raoul H
Reviewed July 7, 2019 via mobile

Oh, dear. Dirty; tired facilities. Indoor jacuzzi had flaky ‘matter’ floating in it with strange odour (not chlorine). Outdoor hot tub not on and sauna not up to temperature. We waited 30 minutes to speak about a refund - and were then treated with defensive;...More

Date of experience: July 2019
3  Thank MicheleN5
Reviewed June 6, 2019 via mobile

‘Utopia - an imagined place or state of things in which everything is perfect.’ Well I can say it’s far from being perfect... Four of us arrived in the afternoon for a chill out day at the spa, £14.95 per person. On arrival, the staff...More

Date of experience: June 2019
3  Thank LauraJC1984
Reviewed May 17, 2019 via mobile

I have been to this spa a few times over the years and take my mum for a pedicure and to use the outdoor hot tub. Twice now the hot tub has not been working. I asked the manager if we could have a discount...More

Date of experience: May 2019
3  Thank Michy1976
Reviewed April 26, 2019 via mobile

Have been to this Spa prior to the change of management hence my return visit, never again. Booked for eye lash tint and eyebrow waxing AND had to pay in full up front ! The waxing was okay but the eyelash tint just did not...More

Date of experience: April 2019
3  Thank lola_dorset62
Reviewed April 9, 2019 via mobile

Very friendly and nice staff, very welcoming and helpful. We went using the morning mellow deal which is a great value. The hotel is a bit dated and was quite quiet, but it didn't stop us from having a nice time. The cream tea was...More

Date of experience: April 2019
1  Thank SparklyJoUK
Reviewed April 2, 2019 via mobile

I booked a couple of treatments for my mother’s 50th birthday as I was visiting the island and wanted to treat her. I’d already had issues over the phone trying to book as the lady had booked the wrong manicures. Upon calling her back she...More

Date of experience: April 2019
5  Thank Saz H
Reviewed April 2, 2019

My daughter booked a couple of spa treatments as a surprise for my 50th birthday. On entering it was shabby and selling really odd stuff, from jigsaws to hiking boots (and a microscope and bow ties!!!!!) There was a lot of confusion as to what...More

Date of experience: April 2019
3  Thank Nickolah
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Questions & Answers
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Lara C
August 20, 2017|
AnswerShow all 2 answers
Response from 414jackiec | Property representative |
Can i ask what email you are using, as i have checked our emails and the ones we have had have all been answered. alternatively please call 01983 405848