We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Active Nation - The Quays Swimming & Diving Complex

Features Animals
Southampton, United Kingdom
More

Active Nation - The Quays Swimming & Diving Complex
Booking unavailable on Tripadvisor

Want other options you can book now?
94Reviews2Q&A
Traveler rating
  • 12
  • 10
  • 11
  • 20
  • 41
Traveler type
Time of year
Language
Selected filters
  • Filter
  • English
Mike M wrote a review Mar 2020
Southampton, United Kingdom43 contributions16 helpful votes
As a paid up annual member and stroke survivor I’ve not had too many complaints about this place until now. With my condition I’m at high risk if I catch Covid19 so I phoned up and spoke to a manager and asked him to freeze my membership for a while, he refused saying it was the safest place I could be under the circumstances and would do nothing until an official announcement was made. Having taken advice I will be staying away and certainly won’t be renewing my membership when it is due for renewal.
Read more
Date of experience: March 2020
1 Helpful vote
Helpful
Share
Mummy2boys17 wrote a review Feb 2020
14 contributions7 helpful votes
Came along with a friend for lane swimming on a Wednesday evening, when we first arrived it was fairly quiet and we was able to get into the pool and swim. After having to swim across two lanes of swimming lessons. Noticing straight away (not purposely) the water tasted very salty tried not to open my mouth the whole time whilst swimming which can be hard. After swimming in the slow lane for around 5 minutes it seemed to get a lot busier and not enough room for every one to swim. 10 minutes later we was informed we would have to move lane as this one was now closed for lessons. Which wasn’t fair as one of the ladies we got talking to wasn’t very confident about going under water it took her 20 minutes to finally be able to move over. If they know there would be lessons or classes starting why not just move the lane to the furthest end in the first place. The organization here is not upto standard and makes it more complicated for the users!!!
Read more
Date of experience: February 2020
Helpful
Share
Paula O wrote a review Feb 2020
3 contributions
So many class options and times across 3 venues. There is something for all abilities and all ages. My children have been in the creche, had swimming lessons and taken part in tumblebugs and football. I have used, the gym, different classes as well as swimming pool and steam room. Its lovely to sit and have a coffee afterwards too. A relaxing yet vibrant atmosphere.
Read more
Date of experience: February 2020
Helpful
Share
jennaandleon wrote a review Feb 2020
Portsmouth, United Kingdom16 contributions22 helpful votes
I’m afraid that today I went to the quay with me 3 year old daughter. I was in the pool for 30 minutes. Returned to my locked locker (pad lock). I could see that someone had been into it. I then saw my purse on top and all my money taken. I had £100 in my purse for the week ahead and it was all taken. I cried my eyes out and my child was upset. It was such an awful experience. Reported to the police but little they can do. Just to warn anyone going, that even if you use a padlock it will be broken into. A very distressing day and visit for myself and small child.
Read more
Date of experience: February 2020
Helpful
Share
Jenny H wrote a review Jan 2020
Southampton, United Kingdom38 contributions6 helpful votes
Have been going here for their divability sesssions for my disabled child. The organisation between the diving club and the reception is utterly laughable. I had to physically go into the leisure centre in order to book the divability sessions in the first place as the diving office was constantly on answerphone and never replied to answerphone messages. Every half-term of sessions is an utter joke, the lack of communication between the diving club and the reception means that I have to spend most of an afternoon on the phone trying to sort out paying for the sessions. Reception don't have the necessary form from the diving club, try to charge me more than the correct amount, don't have my child on the system etc. The duty manager comes on the phone and described it himself as a 'comedy of errors.' They have now had five months to sort this out. Today my son started this half-term of lessons. The dive office advised that I could pay when I arrived for the first lesson of the half-term. The lady on reception tells me I need to pay a £4 fine for paying after the 31st December?! I am not forking out money for a fine that I was not told about and when I can show them an email from Amanda in the dive office confirming that I can pay at the first session?? Can she find my son's form anyway? Obviously not. If my son didn't enjoy the sessions I would not come within a million miles of this incompetence. To make diving sessions for disabled children as difficult to access as this is unacceptable.
Read more
Date of experience: January 2020
Helpful
Share
Previous