Showcase Cinema de Lux
Showcase Cinema de Lux
4.5
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
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4.5
265 reviews
Excellent
162
Very good
58
Average
19
Poor
5
Terrible
21

F0ODJUNK1E
Basingstoke, UK135 contributions
Friends
I went to the cinema with my friend to watch a film, and overall the experience was very good. Most disappointing thing was at the cinema was so full we ended up seated very close to the front, but I guess this can’t be helped if it is a popular new release.

The staff were very friendly and helpful when we bought our tickets. The seating in the cinema was amazingly comfortable, so comfortable that during the film I nearly fell asleep.

In my opinion it was a little bit overpriced, but as part of a day out with friends I would not complain. I would definitely consider going back if there was a film that I really did want to watch, I am not really one for the cinema in any case.

As a negative, the food and drink from the refreshments stall was so expensive that I avoided this completely. I do not know why cinemas do this to their customers, after all having a big box of popcorn is part of the overall experience, sadly dismissed by myself on this occasion.

I can honestly say that this was my first visit to a showcase cinema and because of my experience I would definitely return at some point in the future.
Written July 2, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

hailstone101
Southampton, UK79 contributions
This cinema is epic! All the seats are massive with heaps of leg room and they recline too. Whats not to love!! The most comfortable cinema experience I have ever had. Great for kids as they can get really comfy. My two like to sit with me half way through the film sometimes and there is plenty of room for this just not both at the same time though! Booking is esay the staff are pleasant, the food choice is good but similar prices to what you would normally get. Toilets are nice, the whole venue is very clean. Its generally a very pleasant experience for all ages. I often buy a costa to take in with me. Be warned here though, for some reason they are really slow at this costa counter and actually very unprofessional and have a poor and unfriedly attitude to their customers. I wait at least 20 -30 minutes every time to get a coffee and thats when there are only about 5 or 6 people in front of me. That aside this cinema is the cheapest and best around.
Written January 24, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Amerynthe
Southampton, UK7 contributions
Great cinema, with very comfy seats and plenty of leg-room, excellent sound quality. Only drawback was that the regular food outlets were all too busy and the alternatives of nachos or hotdog were disgusting and overpriced. Apart from that, though, it was a thoroughly enjoyable evening.
Written January 14, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

jdmrUk
uk137 contributions
Couples
We purchased tickets online. Payment was taken from our credit card. Then the website told us that there was a problem and didn’t issue tickets (despite payment being taken).
We walked to the cinema to try and sort out the problem, but none of the tills were working, and to be honest, the staff were not very helpful, and just told us to wait (over 45 minutes), and then suggested that we buy new tickets (at over £40) and try to get a refund for the old ones. We were not the only disgruntled customers who were waiting at the box office to see if we could actually watch the film that we had paid to see. We gave up and left the cinema, along with lots of other customers.
Written June 2, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Mum of three
Southampton, UK31 contributions
Family
I would never return to this cinema. There was an issue with our tickets, so my daughter went to sort it, they kept her waiting for 20minutes, then we wen to se what was happening and they continued to talk about the mistake without any resolution. We were missing the film that we had paid the premium price for. The staff were extremely rude including the manager (Strateas) who was very childish and condescending when I stated that I would be making a complaint, his reply was “oh you do that”, including other childish unhelpful comments. The other member of staff that had originally kept my daughter waiting 20 minutes, her name was (Wezi), was completely rude and incompetent. She then proceeded to tell me I was being abusive, as I was asking her to look on the system to see if there were any free spaces. When she then said to the manager (Strateas) that I was being abusive, I asked her several times what part of my behaviour was abusive, she could not answer and continued to say the same thing for a further 4 minutes, all the whole my family if 5 including my 10 year old daughter were all waiting and missing the film. Eventually after 40 minutes of listening to their incompetence they gave us a seat in row C which is right at the front of the cinema, even though we paid for the premium seats. I believe they did this as I stated I would be making a complaint. The worse customer service I have ever received. It ruined my whole families evening. We were so looking forward to the evening as we have experienced a great deal of loss in the past 16 months, as a lot of people have. Think twice before going to this establishment, especially if there is a problem
Written July 9, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Zoe
1 contribution
Friends
I was not happy with showcase southampton customer service . I wanted the gallery tickets to watch scream with my friend , I was in the process of booking this online which would had cost me £26 exact . Then when I came off the seats I wanted had been reserved as I needed to look for my bank card to pay for the tickets so I ended up phoning them and had to pay £40 exact for the xplus screening which I did not want yet I’ve been going through emails after emails and they’ve just contacted me via phone to say they can’t do anything now I did love showcase and never had a problem until now I would advise everyone to be careful of what you want and how much they charge as I have been ripped off extremely unhappy
Written February 2, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Worthing_girl
Worthing, UK69 contributions
Couples
We were visiting Southampton and had a few hours to kill, noticed the stunning building so decided to watch a film.

Was shocked when assistant said two tickets were £23, however were the most comfortable seats.

Loved the novelty of them going back and legs lifted.

Coke was sadly flat and pointless missing film to go out and mention!

Would go again if closer
Written December 7, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Linda M
Southampton, UK2 contributions
I booked 3 seats for the new ticket to paradise film, it was not being shown on the date i had booked and was asked to call the customer service team to discuss options -THERE ARE NO OPTIONS, they have a NO refund policy and you therefore have no choice but to rebook. I have booked a date but no idea if we will all be able to make it. the customer service rep was rude and when I explained it was not legal to not provide what had been booked he said - it is and its company policy. Terrible company doubt I will use them again.
Written September 14, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Ed S
High Wycombe, United Kingdom1 contribution
Family
The website is not the easiest to navigate, we booked last minute and booked row A - DON’T DO IT! Rows A-C are a waste of money. Way too close to the massive screen. Most cinemas have a good enough gap at the front you can see the screen even in the front rows not here! Also rows A-C are not luxe seats. Luckily a nice lady on the box office helped out and found us seats elsewhere (splitting our family but hey..). All sorted but completely unnecessary in a new ‘Luxe’ cinema
Written August 6, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Nicky R
1 contribution
Family
Turned away as did not have ID for 15 year old, 16 next week. Policy requires ID. ID not issued for under 16s so you need a passport or birth certificate to see a film. Apparently two responsible parents word is not enough! Ridiculous. What ever happened to people being allowed to use judgement in these type of jobs?
Written February 9, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Showcase Cinema de Lux (Southampton) - All You Need to Know BEFORE You Go

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