The Cotswold Cheese Company
The Cotswold Cheese Company
The Cotswold Cheese Company
4
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50 within 6 miles
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.
Popular mentions
4.0
53 reviews
Excellent
32
Very good
10
Average
5
Poor
1
Terrible
5
Daniel F Elder
London, UK43 contributions
Dec 2022 • Solo
I went in to purchase a gift card and was told they no longer sell the style you can purchase in store (gift card/voucher). I was told to go on the website, purchase one and I’d be sent an email code to redeem.
Could the be a more impersonal way to give somebody a gift voucher as a present ? By forwarding on an email that they then have to print to redeem ? What if they don’t have a printer or it gets lost in their junk mail ? What if the recipient is elderly and doesn’t have an email ?
What appalling customer service ‘go on the website so I don’t have to serve you in my shop’ . Why on earth would you create a faceless service when customers are walking into your shop to be served by somebody ?
In fairness to the two staff present they were clearly very very embarrassed by the decision from the owner, were very apologetic and even showed me the gift card sleeves they used to use on a shelf behind the till. You could see they felt let down by the owner for putting them in this position.
In a society that dislikes faceless service (like call centres) why oh why would you refuse to sell a customer a gift card in store and tell them to do it online ?
Could the be a more impersonal way to give somebody a gift voucher as a present ? By forwarding on an email that they then have to print to redeem ? What if they don’t have a printer or it gets lost in their junk mail ? What if the recipient is elderly and doesn’t have an email ?
What appalling customer service ‘go on the website so I don’t have to serve you in my shop’ . Why on earth would you create a faceless service when customers are walking into your shop to be served by somebody ?
In fairness to the two staff present they were clearly very very embarrassed by the decision from the owner, were very apologetic and even showed me the gift card sleeves they used to use on a shelf behind the till. You could see they felt let down by the owner for putting them in this position.
In a society that dislikes faceless service (like call centres) why oh why would you refuse to sell a customer a gift card in store and tell them to do it online ?
Written December 13, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Martin C
Stroud, UK5 contributions
Nov 2024 • Solo
Popped into the shop in Stow this afternoon with the intention of buying some Stinking Bishop. There was no sign of any assistant in the shop so I had a look round at the chutneys, pickles and so on. I went back to the counter and a young lady showed up from the back room and walked toward the counter to - I thought - serve me but, no, she didn’t even look at me or acknowledge my presence and walked back out of the shop. So I spared her the bother of serving me and left the shop, making sure she heard the door close. A quite appalling attitude.
Written November 21, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Geoff B
Moreton-in-Marsh, UK71 contributions
Jul 2020 • Solo
We live locally, and are therefore able to call in extremely regularly to what is undoubtedly an absolute gem in both Moreton and Stow (and Burford as well).
Great range of cheese, pickles and jams (plus everything else) - more than sufficient to keep these foodies in continual raptures.
John, Lisa and all their staff are knowledgeable, friendly and always welcoming - nothing is ever too much trouble. A visit to the Cheese Shop is always top of the agenda for all our friends and relatives when they come to Moreton.
And then best of all, I ordered one of their gift boxes to be delivered to a dear friend for his 70th birthday. All done in perfect condition and on time - apparently it was the perfect gift.
So we might be a tiny bit biased but it is enterprises like the Cotswold Cheese Company that just add to the complete joy of living here. Long may they prosper! ( and keep my pickled onion stock levels up - just the best with some Single Gloucester.
Great range of cheese, pickles and jams (plus everything else) - more than sufficient to keep these foodies in continual raptures.
John, Lisa and all their staff are knowledgeable, friendly and always welcoming - nothing is ever too much trouble. A visit to the Cheese Shop is always top of the agenda for all our friends and relatives when they come to Moreton.
And then best of all, I ordered one of their gift boxes to be delivered to a dear friend for his 70th birthday. All done in perfect condition and on time - apparently it was the perfect gift.
So we might be a tiny bit biased but it is enterprises like the Cotswold Cheese Company that just add to the complete joy of living here. Long may they prosper! ( and keep my pickled onion stock levels up - just the best with some Single Gloucester.
Written July 3, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RabbiBuckley
Coventry, UK138 contributions
Apr 2018 • Couples
This is a old fashioned cheese shop nothing covered in plastic and staff who can give you advice on what goes with what.
Written April 18, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DoubleShotExpress
Warwickshire, UK21 contributions
Jan 2022 • Couples
The woman in the shop was very unfriendly and made what would should have been a simple purchase very unpleasant. Won’t be returning.
Written January 30, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IAN D
Wigan, UK26,377 contributions
Sep 2020 • Solo
This is an excellent cheese emporium on the High Street. Great variety of local and continental cheese with knowledgeable staff.
Written September 28, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rachel W
Essex, UK381 contributions
Sep 2019
Popped in for some cheese, beer, honey and flavoured gins. Spent far too much but we were on holiday so it was worth it. Friendly welcome and good knowledge of the cheeses.
Written October 11, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amanda Sephton
2 contributions
Aug 2019 • Couples
Such a lovely traditional cheese shop. Owner was very polite and let us know we could order online due to being on holiday.
Cheese is the best for value, never seen so many handcrafted cheeses, chutney, jams and honey so cheap before!
Definitely getting a Christmas hamper!
Thank you again and would highly recommend
Cheese is the best for value, never seen so many handcrafted cheeses, chutney, jams and honey so cheap before!
Definitely getting a Christmas hamper!
Thank you again and would highly recommend
Written August 22, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mary S
14 contributions
Aug 2019 • Couples
An excellent choice of cheese. Beware the hygiene though. The assistant cut the cheese with no hand protection, handled money/ debit cards then back to the cheese.
Written August 16, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tony F
Cheltenham, UK153 contributions
Jul 2019 • Solo
For a tourist town this is a seriously good cheese deli with a very wide selection, in excellent condition and staff who know their stuff. Not dominated by the well known, there are lots of surprises here. Talk to the staff and you will learn and choose to your taste.
Written July 25, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hey has any bought any cheese online, what's the service like, time scale like.
Written July 14, 2020
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