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Saddles & Paddles Exeter Ltd

Exeter, United Kingdom
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About Saddles & Paddles Exeter Ltd
Bike and paddlesports hire centre, plus bike sales & repairs, on Exeter quay. Pedal from the city to the seaside or paddle to the pub! Easy, relaxing, outdoor fun for all ages. We're on Exeter's historic quayside - popular for it's fascinating history, interesting architecture and independent shops - an easy 10 min walk from the city centre. Open 9am to 6pm everyday except Wednesdays (bike hire 10.00am to 5.30pm, boat hire 10.30am -5pm)
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Hours Today: 9:00 AM - 6:00 PM
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Robin H wrote a review Oct 19
East Sussex7 contributions4 helpful votes
We hired two bikes and cycled 20 miles via Exmouth and ferry across to Starcoss and back . The shop were incredibly helpful and the bikes were in excellent condition and would defiantly recommend to anyone wanting to cycle the area
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Date of experience: October 2020
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Response from Heather B, Owner at Saddles & Paddles Exeter Ltd
Responded 1 week ago
Thank you - we really appreciate you taking the time to review us and it's so rewarding to know we're doing things right! Hope we can welcome you back sometime.
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tiptopspot wrote a review Sep 2020
Somerset, United Kingdom12 contributions8 helpful votes
We hired 2 canoes for one hour, and would like to say the whole process was quick effortless to get booked, organised and on the water. Service was superb, saddles and paddles are in a great location - thoroughly recommend this company and the experience.
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Date of experience: September 2020
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Response from Heather B, Owner at Saddles & Paddles Exeter Ltd
Responded 1 week ago
Thanks for your review - lovely to hear you would recommend us, thank you! We've tried hard to keep things running smoothly, alongside all our COVID safety measures, and as an independent business, your support means a lot to us.
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Chlolex wrote a review Sep 2020
Stockport, United Kingdom189 contributions36 helpful votes
We rented two bikes and took them down the estuary to Starcross. The path from the pick up location it there is fantastically flat and with some great views. Relatively easy riding all the way down before catching the ferry over to Exmouth. We stopped at a pub half way along for a cup of tea and a look at the view before heading for the ferry. Beware the ferry across is reasonably pricey for the short journey (around £4 each plus £1 extra for each bike) and they were running once every hour. So if you time it badly you could have a long wait. Once in Exmouth after a bit of trouble finding the coastal path we headed back towards Exeter stopping off in Topsham for some lunch. The ride back is a little more up and down but still not too bad. The map and instructions provided were really helpful and the bikes held out without any issues. We paid extra for the gel seats (£1 per bum) and also got a bike lock so we could safely secure them whilst having lunch. All in all a great day (nice weather helped) and a good way to see the area.
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Date of experience: September 2020
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Response from Heather B, Owner at Saddles & Paddles Exeter Ltd
Responded 1 week ago
Thanks for leaving us a review - so glad you enjoyed your ride and the Exe Estuary Trail. We hope to see you again sometime!
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Nicci S wrote a review Sep 2020
27 contributions1 helpful vote
Hired a Canadian Canoe the system in place for covid is excellent the members of staff are super friendly beyond the usual customer service and you can tell they are passionate about the water and what they do! I especially like the knowledge about time it takes to canoe certain routes to give you the best of your time. Will definitely be back this time hopefully for the tandem bike ;) thank you!!
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Date of experience: September 2020
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Response from Heather B, Owner at Saddles & Paddles Exeter Ltd
Responded Sep 8, 2020
Thanks so much for taking the time to review us. It’s wonderful to hear such great feedback and we look forward to welcoming you back for a tandem adventure sometime!
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Dawn M wrote a review Aug 2020
Oxford, United Kingdom5 contributions2 helpful votes
Super friendly and helpful staff, good bikes and tag-alongs, saddles and bike models adjusted by staff for a good fit, no extra charge for helmets and locks. A patient explanation of the routes and a phone number in case we got lost or needed help. The price was reasonable - they do a bargain £20 package for 2 adults and 2 child bikes (or 1 adult, 3 children) but as we had a 4.5 and 6.5 yaer old we went for tag alongs, whihc were not included in this package. It was still good value, though, I thought. Our teens had a double kayak for 2 hours and we had the two bikes with tagalong systems for 3 hours and it all came to just £64. There is a number of benches outside the shop, alongside the water, good for sorting out bags, eating lunch and getting set up with the bikes. With regards the Covid considerations, there was a good system for entering their building with a mask, clean pens to sign the paperwork etc. A box for collecting locks and helmets so they could be cleaned. I would have liked there to be some hand gel available for customers (I saw there was a pump on the staff-side of the screen) and an assurance that bikes and especially my little girls' handle bars had been cleaned since the previous user - this may have been done, but we were not told. As she is prone to finger-sucking, we were a little wary, so put some of our own hand gel on her handles to be on the safe side. Otherwise a very positive experience over all. Thank you!
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Date of experience: August 2020
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Response from Heather B, Owner at Saddles & Paddles Exeter Ltd
Responded Sep 5, 2020
Thanks for leaving us a review, we’re really glad you had fun - especially as you were both ‘saddling and paddling’! Great to hear you were reassured with our COVID-Secure measures - apologies if you unable to access the hand sanitiser - it is available for customers as well as staff and we have a hand wash station available as well. We do indeed sanitise all the hire equipment after use, but as an extra precaution, we also don’t hire the same bikes twice in a day. But very wise to use your own sanitiser too - it’s important we are all doing as much as we can for each other’s protection. We hope you will visit again soon and thanks again for reviewing us.
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