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Restaurants

380 within 3 miles

Bill's Exeter

2,520

0.1 mi$$ - $$$ • British • Vegetarian Friendly • Vegan Options

Red Panda

287

0.1 mi$ • Fast Food • Asian • Healthy

Turtle Bay Exeter

2,697

205 ft$$ - $$$ • Caribbean • Jamaican • Vegetarian Friendly

Conservatory Restaurant

835

373 ft$$ - $$$ • European • British • Vegetarian Friendly

Al Farid Restaurant

1,344

249 ft$$ - $$$ • Moroccan • Mediterranean • Middle Eastern

Rendezvous Wine Bar

693

0.3 mi$$ - $$$ • British • Wine Bar • Vegetarian Friendly

Opa Taverna

280

0.2 mi$$ - $$$ • Mediterranean • Greek • Grill

Drakes Cafe

291

0.1 mi$ • Cafe • British • Vegetarian Friendly

Herbies

569

314 ft$$ - $$$ • British • Vegetarian Friendly • Vegan Options

Jasmine Thai Restaurant

768

0.2 mi$$ - $$$ • Asian • Thai • Healthy

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Attractions

111 within 6 miles

St Pancras Church

29

0 ftChurches & Cathedrals

St Petrocks Church

7

141 ftHistoric Sites • Religious Sites

Exeter Guildhall

214

147 ftArchitectural Buildings • Government Buildings

Exeter Cathedral

3,054

0.1 miArchitectural Buildings • Churches & Cathedrals

Royal Albert Memorial Museum and Art Gallery

1,490

0.1 miArt Museums • History Museums

St Martin's Church

45

0.1 miChurches & Cathedrals

Statue of Richard Hooker

35

298 ftMonuments & Statues

272 ftHistoric Sites • Architectural Buildings

Looking Forward

2

316 ftNeighborhoods • Points of Interest & Landmarks

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See what other travelers are saying

SMSRussell
Exeter, United Kingdom22 contributions
Absolute Bliss
I had a Frangipani Dream treatment with Emily and it really was just that, a dream. Walking into Haven, away from the ground level Christmas madness of the City Centre, it's instant calm and tranquility, you are transported into a totally different world of relaxation. All the staff are welcoming and attentive. Emily was fantastic at talking me through the process of the treatment and gave me plenty of time to undress and get ready. If you're like me and can't decide between treatments, this ticks ALL the boxes. Facial, massage, scalp massage..tick tick tick. With everything thats been going on in the world, this really was a chance to switch off and be pampered. You will not disappointed by this little slice of bliss.
Visited December 2021
Traveled solo
Written December 17, 2021
Tracey C
Devon, United Kingdom63 contributions
Fabulous birthday manicure
I had a birthday treat of a manicure and from the moment I entered the Spa it was so relaxing & I received a very warm welcome by the staff, decor is beautiful & calming, very high standard. My manicure was beautifully done, extra detail given to my cuticles which was greatly appreciated, no electric tools used so very gentle on the nails. The shaping of my nails is perfect and even, I asked for one nail on each hand to be glittery and instead of using glittery polish I had powdered glitter put on top of the polish then sealed giving it a lovely effect & very smooth finish. Would highly recommend Haven Spa and look forward to booking treatments in the New Year.
Visited December 2021
Written December 22, 2021
Kia J
1 contribution
The most amazing spa experience!
I went for a spa day at Haven and it was without a doubt the best spa experience I have had. The spa was very Covid friendly and I felt completely safe, as it was extremely clean and possible to socially distance at all times. I also had the Elemis massage and it was the best massage I’ve ever had. Would highly recommend Haven Spa to anyone and I will 100% be returning time and time again!
Visited June 2021
Traveled with friends
Written June 19, 2021

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.

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70 reviews

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52

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6

SB

1 contribution

Disappointing

Nov 2021

I’d firstly like to point out that I am not usually one to write bad reviews, or to complain for that matter but my experience at the Haven Spa in Exeter last weekend can only be described as disappointing. We were booked in as a group for a friends birthday, arrived for our treatments at the allotted time and were given pre treatment questionnaires to fill out. I have just recovered from cancer (I’m currently 6 months in remission) and was told that on this basis they ‘wouldn’t touch me’ and there was nothing they could do about it. There was no explanation as to why (apart from some mutterings about insurance) or any sort of apology from the staff – I was made to feel like a complete pariah! It was agreed that I could have my nails painted instead but it was stressed that they wouldn’t do a hand massage – just a file and polish. As part of our spa day we were booked into the Therma Suite, and I was advised that I shouldn’t use any of the facilities due to my situation. Halfway through my manicure I was given a disclaimer to sign prior to going into the Therma Suite (they couldn’t even wait for my ‘treatment’ to finish!). Once inside the Therma Suite it was clear that it wasn’t particularly clean or Covid friendly. The heated beds were still wet from the previous occupants and their used drinks glasses were left on the floor next to those beds. In the changing room, the laundry bin was full to overflowing and the room had not been cleaned between guests. At one point a person from another party wandered through the Therma Suite whilst the 6 of us were using it, and then proceeded to use the changing rooms as their own private ‘tanning suite’ while they applied fake tan. The day was paid for in advance, but when I was told I had to swap my massage & facial for a manicure, the difference in cost does not appear to have been acknowledged, nor has the fact that I was unable to use any of the facilities. It’s a shame as a little bit of politeness and customer service goes a long way, but the Haven Spa seems more concerned with defending itself than offering any sort of customer service.

Written November 16, 2021

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

BJD

It is regrettable that you consider it necessary to leave a negative response following your interaction at the spa. I shall attempt to address the points you have raised in turn. On arrival, you revealed to us in the medical questionnaire process that you were 6 months in remission from cancer. Unfortunately, as a spa business, we are unable to undertake certain treatments for clients who are suffering from or have recently suffered from certain illnesses and medical conditions and this includes cancer. This demonstrates clearly that we follow clear health protocols to protect all our clients and we will not cut corners in our client care. This position is also based on industry advice that there could be a risk of negative medical interaction from certain treatments. Our insurance also stipulates we must adhere to this advice. Upon realising this issue matters were explained to you that as a guest that you were impacted and a solution was offered and accepted swapping the massage treatment for either a mani or a pedicure. The difference in price between this treatment and the massage was refunded. At the time and on leaving at no point did you make it clear you were unhappy. In fact, our staff went out of their way to try and swap around treatments to accommodate this situation. No issues were raised at the time either by any of the rest of the group. We were completely unaware that there were any complaints as none were raised. It, therefore, came as a surprise to be contacted and presented with a catalogue of complaints and a request for a full refund for the entire group today when we reopened for the week. As our manager explained to your friend there is simply no basis or justification for a refund. The suggestion in your friend's negative review that because you had suffered from cancer and was “treated like she was untouchable” is abhorrent and a truly despicable thing to have alleged. As we clarified to you on the telephone to your friend, as a business we refused to be bullied or blackmailed into providing unjustified refunds where the threat of negative reviews if we do not comply is brandished. Our reviews left by our customers accurately reflect the high standards and service that we provide and we are comfortable and secure in the knowledge that unjustified and false negative reviews will be shown to be just that. We are proud of our caring nature towards all of our clients with our best intentions first to protect them.

Written November 16, 2021

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Julie S

2 contributions

Avoid at all costs. Ruined my 50 birthday

Nov 2021 • Friends

We weren't told before we attended that you couldn't use the spa or have treatments if you are in remission from Cancer my friend's had the worst year of her life and was treated like she was untouchable. They charged her the use the spa even though she wasn't allowed to use anything expect the dirty heated seats that haven't been cleaned after the previous guests and still had their dirty cups by the side
The premises are not cleaned between use and other guests were strolling through the spa and in the TINY changing rooms while we were booked in.
Their customer care is shockingly bad. No apologies for ruining my 50th birthday treat or for upsetting my friends including someone recovering from cancer who deserved so much better

Written November 16, 2021

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

BJD

Dear Julie It is regrettable that you consider it necessary to leave a negative response following your interaction at the spa. I shall attempt to address the points you have raised in turn. On arrival for your group booking a member of your group revealed in the medical questionnaire process that they were 6 months in remission from cancer. Unfortunately as a spa business we are unable to undertake certain treatments for clients who are suffering from or have recently suffered from certain illnesses and medical conditions and this includes cancer. This position is based on industry advice that there could be a risk of negative medical interaction from certain treatments. Our insurance also stipulates we must adhere to this advice. Upon realising this issue matters were explained to the guest that this impacted and a solution was offered and accepted swapping the massage treatment for either a mani or a pedicure. The difference in price between this treatment and the massage was refunded. No issues were raised at the time by either the guest or the remainder of the group and we were completely unaware that there were any complaints as none were raised. It therefore came as a surprise to be contacted and presented with a catalogue of complaints and a request for a full refund for the entire group today when we reopened for the week. As our manager explained to you there is simply no basis or justification for a refund. The suggestion in your review that one of your guests who has suffered from cancer was “treated like she was untouchable” is abhorrent and a truly despicable thing to have alleged. As we clarified to you on the telephone as a business we refused to be bullied or blackmailed into providing unjustified refunds where the threat of negative reviews if we do not comply is brandished. Our reviews left by our customers accurately reflect the high standards and service that we provide and we are comfortable and secure in the knowledge that unjustified and false negative reviews will be shown to be just that. The suggestion that we have acted in any way inappropriately when you have today subjected the manager of the spa to a torrent of unpleasant behaviour, including but not limited to calling her “a horrible human being”, and “a vile person”, for failing to acquiesce to your demands for a full refund when there is no basis to support any complaint, is in fact the only thing that is unacceptable.

Written November 16, 2021

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Karen W

Exeter, UK3 contributions

Disappointing

Nov 2021 • Friends

13th November was certainly unlucky for myself & my friends when we visited as part of our celebrations for a group members 50th birthday. We were all very excited for our pampering session at The Haven Spa.
I cannot fault the girls who diligently & professionaly performed our treatments. However, i did feel that the thermal suite was over rated, not thoroughly cleaned between bookings & sadly, not every member of our group experienced their full 90 mins. We were late into the suite, despite arriving in good time & then felt rushed to leave at the end of our session.
We also experienced some issues regarding pre arranged treatments, due to health restrictions. Sending standard questionnaires with the booking confirmation & not left to the day of arrival would avoid any future problems.

Written November 16, 2021

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

BJD

Thank you for your valuable feedback. As mentioned in the earlier reply to your friend's negative review, the issue with the pre-arranged treatment in question relates directly to the friend in your group who recently had cancer. We were only told on the day of this situation and immediately moved things around to accommodate different treatments. We take our client care seriously at all times. We have an amazing team working tirelessly in these difficult times to ensure everyone is kept safe whilst enjoying their experience.

Written November 18, 2021

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Liam

2 contributions

COVID friendly I think not

Jun 2021 • Couples

Me and my partner went for a thermal suite 2hr session which was booked online. Under the impression that we would have exclusive access to said area as it doesn’t specify anywhere on the website it’s a communal area. When we arrived we weren’t asked to scan we codes for track and trace and didn’t have our temperatures taken as was was supposed to happen. We were shown to the changing rooms and then went too the thermal suite. Once by the jacuzzi we noticed 2 previously used cups left there which not really thinking I moved out the way. After 40 minutes of relaxing time 2 ladies joined us in the thermal suite so no an exclusive area. My partner addressed reception were they told us ‘oh it’s now a communal area. It does state on the website’ but after double checking it doesn’t specify at all. Not feeling that we can satisfactorily keep socially distanced we felt we couldn’t stay. We then went back to the changing rooms to shower were I was met by aN old flannel a previous client had used. Lovely. We asked if we could get a refund as what we purchased isn’t what we got and they said they would get a director to contact us. All we have received then is emails and phone calls calling us liars and that we have fabricated it all. Top notch customer service wouldn’t recommend to anyone and will advise everyone to steer clear of this clearly non COVID friendly establishment. Shocking.

Written June 1, 2021

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

BJD

Whilst we welcome constructive criticism and feedback from our clients, unfortunately, this review is inaccurate and in no way reflects the situation. This individual contacted the spa following their visit and stated that they would leave a negative review if they were not refunded for their costs. There was simply no basis to justify this and so their request was refused. We take our responsibilities in respect of compliance with covid regulation exceptionally seriously and so, whilst this review is in no way shape or form accurate, it does allow us an opportunity to detail the measures that we have in place. First, it was said that we did not have Track and Trace visible within the premises. This is simply incorrect. We have always had this and the signage and check-in codes are in the entrance door to the building before you walk down the stairs and then again at reception, where we also have a hand sanitizing unit. It is then stated we did not take their temperature and we did, which was confirmed by reception. We also have a secondary track and trace system via our client system where we record every client entering and leaving the premises with times recorded against this. This occurs automatically as all bookings are via our online system so we have a record and contact details for each client. Finally, we have never advertised the Thermal Suite as an "exclusive area", we closely follow Covid guidelines, which is a maximum of 6 or two households, again this is controlled via our booking system. As a business we welcome feedback but we refused to bow to threats of negative reviews in order to provide refunds that are simply not justified. We believe that we care for everyone that visits the spa and our amazing staff always try to ensure every experience is special for the client. Our reviews speak volumes of what we do, it is such a shame there are those that are out to cause issues by fabricating facts to advance their own agendas.

Written June 19, 2021

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Lis665

Glos7 contributions

Not what I expected

Nov 2021 • Friends

This was my first visit to a spa, it was a special occasion.
I will start with the only positive, which was a very nice back massage, the person giving it was in my opinion well trained, although as I have never had one before I can’t compare.
Sadly, the thermal experience wasn’t what I expected, as it was booked by six friends it was surprising to find someone wandering through our session and using our changing room to apply fake tan, when one of our group was trying to get changed for their treatment. Also dirty cups left from the previous party didn’t make it feel very COVID safe.
I was left confused as to how I could get to my massage as my robe was wet and was left wandering around with my belongings. I felt very rushed as I was continually told they were shutting soon.
I think that maybe the questionnaire should be completed before arrival, as this would stop the disappointment our friend and we all felt. Maybe also some customer care training would be appropriate.
So, as quoted did I feel

‘ Whether visiting for a beauty treatment or for one of our carefully crafted Spa packages, you are guaranteed to leave The Haven Spa feeling reinvigorated and refreshed.’

……unfortunately not. Please don’t copy and paste a reply.

Written November 16, 2021

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

BJD

We have clearly set our position against your earlier "friends" compliant. All of you have effectively, copied and pasted the comments. To re-iterate, we take our client care seriously at all times. Our previous reviews speak volumes for our business. We have an amazing team working tirelessly in these difficult times to ensure everyone is kept safe whilst enjoying their experience. We are not prepared to be blackmailed as set out by your group's lead that if we did not refund in full the group you would all leave negative reviews. No one on the day made any complaint or even mention anything only sometime after the visit did your friend then call making these demands.

Written November 18, 2021

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Stephanie E

3 contributions

Brilliant

Oct 2022 • Solo

My first time going to a spa and I was very impressed with the service. I booked myself in for a deep tissue massage but the lady recommended I'd switched to a Swedish massage, as that was more gentle on my back. I'm glad she said, the back massage was really good. Would absolutely recommend this place :)

Written November 2, 2022

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

annie b

Exeter, UK6 contributions

Thermal suite and Himalayan salt room- paradise!

Aug 2022

A wonderful morning spent in the thermal suite and Himalayan salt room. Tru relaxation! The staff are friendly, the luxurious range of hydro, salt and heat within the rooms was wondrous and I emerged after 90 minutes completely refreshed and feeling amazing. My favourite room is the salt room- my breathing deepened and I immediately felt more clear-headed and chilled. Wonderful! Will be going as often as I can!

Written August 26, 2022

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Laylakatie

Devon, UK174 contributions

Pure relaxation and bliss!

Mar 2022 • Family

I’ve came to Haven Spa on three seperate occasions now and I’m very satisfied every time I visit. Every member of staff is so incredibly polite, the spa is beautiful and so relaxing and it is clear that it is very well run.

I have had 2 massages so far with Paulina and she is incredible. She’s so kind, welcoming and knowledgeable. She remembered me from last time and gave me lots of good advice on how to prevent knots in my upper back. They are the best massages and facial I’ve ever had and I will definitely be booking in again with her. She is an asset to your team!

I thought I’d share some nice, positive praise.

Well done everyone!

Written April 2, 2022

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Foodielove

2 contributions

Amazing pregnancy pampering

Dec 2021 • Solo

I recently visited haven for a pregnancy massage and a facial both carried out by Becki. Being 32 weeks pregnant gets pretty tiresome so being able to go and fully relax felt amazing. Becki was really kind and professional. The massage bed was all laid out with towels, cushions and duvets. I was so comfortable and completely in my element. This isn’t the first time I’ve visited haven, I’ve been numerous times for lots of different treatments and every single time has been brilliant! I’d recommend it to anybody. 5/5 but would easily rate higher if it allowed me!!

Written December 21, 2021

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

K G

4 contributions

Fully met my best expectations.

May 2022 • Solo

I have just left Haven Spa after having the most amazing treatments with Emily. I had a foot and leg massage as well as an Indian head massage. The whole experience was carefully thought out and flowed seamlessly. I feel thoroughly relaxed and in a state of bliss.

Emily was professional, and clearly very experienced in her profession. I think this may have been the best massage experience I've had, so thank you to Emily and the staff at Haven Spa. I would highly recommend and will be back again in future.

Written May 3, 2022

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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