That's just what we love to hear - thanks for letting us know that we were able to cheer up a damp couple of days for you! It's great to know that all your children enjoyed yourselves, and that our team members were as welcoming as they always are. I hope you get to visit again one day :)

We have had a challenging couple of weeks to say the least ... so it makes me especially happy to know that, despite the heatwaves and then floods we are still getting reviews like yours! I'm thrilled that you all had such a great time here, and that you picked up a readmission ticket - we'll look forward to your return visit :)

I'm really pleased that you had such a great day with us Nicola, and thank you very much for the feedback. It's great to know that you were impressed with the Birds of Prey live shows, enjoyed the food, and that as a group of adults felt you had lots to enjoy. We will take your feedback onboard regarding seating and comfort too. I hope we get to welcome you back again soon :)

Good morning Ian. The Milky Way is a family run attraction, in rural North Devon, with a loyal team of staff who all work really hard to provide a great value, fun day out for the whole family. According to Google, we have one of the longest 'average stay' times in the region, with a varied number of attractions and shows on offer. Having won the Trip Advisor Travellers Choice Best of the Best award for the past four years it seems that we do manage to get it right for most people. I’m genuinely sorry that we didn’t manage to get it right for you, and that you found our attraction to be so terrible. Unfortunately, we have to accept that despite our best efforts we just won’t ‘hit the mark’ for every family. It’s such a shame that you didn’t come and talk to us on the day, to explain how dissatisfied and disappointed you were.

Hello David. Thanks for taking the time to leave your feedback. I'm sorry to read you were disappointed by your recent visit. It has always been our policy not to allow picnics in our cafes where food is being served. This is standard practice in the vast majority of tourist attractions and on the whole most people don’t expect to be able to go into a café and consume their own food – as it is understood that these tables and the service on offer is provided for those who buy food. I am sure you can appreciate that on busy days it is also essential, so that we are able to provide a table to anyone who purchases food. There are however, other places around the site that people do sit down to eat their own food, including the bench seating alongside our under 5’s play area. Prior to covid we were able to provide more picnic benches inside but following our covid risk assessment we had to move them to create as much space as possible for guests to be able to social distance. In addition, we simply weren’t able to provide the level of cleanliness of the picnic benches that guests expected. Throughout this time we have continued to provide plenty of picnic benches outside of planet play, which can be used for picnics or for food bought onsite – however I do appreciate the weather at the weekend was not conducive to using these. I am sorry that you felt our website wording was misleading, this genuinely wasn’t our intention and has now been amended to ensure it’s clear. We had assumed, as it’s a café, that most people would realise that we were describing the meals and snacks that the cosmic café itself provides. We do try to let people know about the picnic bench situation prior to booking – it’s included in our essential before you visit information which we encourage people to view on the book tickets page by including a link and telling people to ‘make sure you read our essential before you visit information prior to booking’. The good news is, with the pandemic situation now improving we have recently undertaken an updated risk assessment and I’m pleased to say that we are now able to reintroduce a number of indoor picnic benches in one area, with a cleaning station provided for guests to be able to clean their own table before use – we are working to have this ready for the February half term. It’s fair to say that the last two years have been a challenge, adjusting at short notice to government rules as well as changes in guest expectations, whilst also doing what we felt was right AND still ensuring the business remained viable. Hopefully we can look forward to easier times ahead when things like picnic benches are no longer an issue!

Thanks so much for your visit and review Sarah - and for reminding people about our Readmission Vouchers! It's fantastic to know that you had such a wonderful time here, and that you're going to buy an Annual Pass. We'll look forward to welcoming you many more times in the future!!

Dear Sara. Thanks for your visit and feedback. I’m sorry we weren’t quite able to meet your expectations despite our best efforts in difficult circumstances. I apologise that we had to close some of the rides for staff breaks on the day of your visit and can understand your frustration. This was due to some of our staff unexpectantly having to self isolate. Rest assured we always aim to keep all rides open here if possible during busier periods, despite only operating at 50% of our normal capacity at present. The Ninja Stars course (our newest attraction) does carry a small charge because an electronic wristband has to be supplied to take part and also because the course has limited capacity. This wristband can be kept as a souvenir and used again for future visits. Capacity is being restricted more than normal at the moment as we are operating the course on a one way system, with family groups let in one at a time to allow for social distancing. We also close the course during the day to sanitise the equipment. It’s for these reasons that the wait times can sometimes be a little longer. Social distancing markers are present on our rides and we encourage all guests to socially distance wherever possible, however there is a point where we have to let our guests take some responsibility themselves. I’m sure you can appreciate that this is a very difficult time for business such as ours trying to strike the right balance to keep both staff and customers happy, and unfortunately we have to accept that we won’t be able to get it right for everyone. Although we’re unlikely to see you again we’re grateful for your visit and I’m pleased you managed to enjoy our bird of prey shows and that your children left happy. Best wishes.

Thanks so much Neil - all of your comments are very much appreciated and really help to boost morale at what can be a very intense time of year that has also been made more than a little challenging by the weather this week!! I'm so pleased that you enjoyed all we have to offer, and totally agree with you when it comes to our team - they really are fantastic, and absolutely key to our success. Please come back and see us again soon!

Good morning. We’re so disappointed that you felt your visit was only worth 1 star – especially as this is the first 1 star review we’ve received in nearly 12 months. The Milky Way is a family run attraction, in rural North Devon, with a loyal team of staff who all work really hard to provide a great value, fun day out for every family. I’m genuinely sorry that we weren’t able to achieve this for your family. It’s a real shame you didn’t come and speak to us about your concerns whilst on site, as we may have been able to help. We’re wondering whether you missed some of our outdoor attractions including our two giant outdoor jumping pillows, gravity rider donut slide and maze during your visit. It would also appear you didn’t go to any of our shows, which we know are the highlight of a visit for many of our guests. We’re also disappointed that you weren’t impressed with the changes we’ve made to the main play area since your last visit. I wonder if you realise that we have removed a wall so the space is actually bigger now and benefits from natural light and seating, as well as the Ninja Stars interactive assault course. Whilst we did remove part of the old play area during the overhaul all of the popular parts remain, including the death slide, three lane astra slide and double drop slide. Fortunately, Ninja Stars has proved to be a huge hit with most guests (children and adults alike!) - plus children love the digital wristband, which is provided within the cost, as it gives them a branded souvenir from their day. Fortunately, from our reviews we know that 91% of our reviewers rate us as ‘very good’ or ‘excellent’, which is the reason we’ve been awarded a Trip Advisor’s Best of the Best Award for 6 years running (the only attraction in the South West), so hopefully this shows that we do get it right for most people. Also, according to Google, our average visit time is 5 hours, so that does suggest that most guests find plenty to do and receive good value for money. However, we also understand that despite our best efforts, we will not get it right for everybody on every occasion and we are genuinely sorry that this was the case for your family. Please rest assured that I will speak with the café team regarding your burnt pizza, that was disappointing to hear, and not reflective of our high food standards. Best wishes and please do enjoy the rest of your Easter. P.S While we are ranked up there with the UK’s larger theme parks, guests should not come to us expecting Alton Towers and thrill rides. We would strongly recommend to everyone to take the time to look on our website to see what we’re about before visiting. We are a much smaller and welcoming adventure park (with far smaller queues) trying to offer something for all ages for the family to enjoy together.

Thanks so much for your visit! We are a little quirky - family owned, and we've 'evolved' over the years from a working farm, to a farm park, to an adventure park - but we like (and others say) to think that's what makes us such fun and totally unique! I really hope you get to visit us again soon :)