Storyhouse
About
Storyhouse is Chester's brand new theatre, cinema, library, restaurant and bar. A renovation of an Art Deco 1930s Odeon, the building houses two theatres, with a home-produced summer season and an autumn touring season encompassing comedy, drama, music and dance. Latest releases and independent film can be found in the cinema, whilst an upstairs bar has panoramic views of Chester.
Suggested duration
More than 3 hours
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
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4.0
389 reviews
Excellent
227
Very good
73
Average
33
Poor
22
Terrible
34

Buzzybee61
Manchester, UK562 contributions
Mar 2023 • Couples
Love this place for its diverse activities and location in the city.
Wished we lived closer to enjoy the shows etc
Written March 20, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Tom G (travel man)
19 contributions
Mar 2023 • Solo
To day i went the storyhoue chester to see the handbags of harmony choir. they are a local choir from chester.They were to perfrom for the international womens day festival at the storyhouse.
They perfrom song from Eurovision to ABBA. And the classics of the 1960's 1970's and 1980's. The hanbags of harmony created a great atmosphere in the storyhouse cafe /library. they drew a big crowd brought the usual handbags glitz and glamour to the storyhouse and so much more. A great places to see some live music from a loacl choir and great afternoon of live music.
Written March 12, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Anna P
1 contribution
Mar 2023 • Friends
I dont normally leave a review but I was with my mum and sister tonight at the story house theatre
watching Giovanni from strictly the show was spectacular.
We decided to have tea beforehand, to be fair the food is not up to much and very overpriced.
Then once we were in watching the show my mum (who’s 83) found the music (big base) too much for her so she decided to sit the second half out in the library area.
The reason for me writing is is because there was a lovely man called Elliott who looked after my mum made she was safe and comfortable and reassured her at all times. He also popped his head into me and my sister to say ‘ your mum is ok I’m taking care of her, you enjoy the show’ which we found amazing. I can’t thank him enough and made my mum feel much happier. We need more caring Elliot’s around. Thank you once again. Xx
Written March 7, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Melanie H
Chester, UK49 contributions
Mar 2023 • Friends
First time to the Storyhouse. Went to see Giovanni Made In Italy. Absolutely amazing. The theatre is laid out perfect. We were in the back rows at the top and could see perfectly. This show is fantastic, beautiful evenings entertainment. Loved it.
Written March 7, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

BillJones4080
Chester, UK49 contributions
Feb 2023 • Family
We took our grandson to watch Matilda, and then had coffee and burger.
Staff so friendly and helpful, Matilda wonderful.
Super burgers and Best coffee in Chester.
Written March 6, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Victoria G
Leeds, UK28 contributions
Feb 2023
Gorgeous setting for a cinema. Enjoyed seeing the film name up in lights on the building before going in. Lovely bar downstairs. Friendly staff and a lovely cinema experience. Comfortable seating and had a lovely time. Amazingly normal prices for drinks and sweets instead of the vastly inflated prices for huge drinks and massive tubs of popcorn at multiplex cinemas. Was great to be able to walk to the cinema safely from our hotel.
Written February 16, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Susan
1 contribution
Feb 2023
Customer service was awful in the cafe! Table server was incredibly rude, he slammed the table number onto the table and did not say a single word to us and left before we finished speaking to him. Even though it was very quite, when ordering food he was very dismissive and acted as if my very presence was ruining his entire life. Overall, was not impressed and management need to sort out the customer service.
Written February 6, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Janet H
Ellesmere Port, UK863 contributions
Dec 2022
I booked our tickets online and found the process to be very straightforward. When we arrived there was nowhere left to sit before they opened the auditorium - so we took a walk up to the library to have a look at those facilities. A point of note that there are more toilet facilities there than next to the theatre. We were there to see a matinee of The Snow Queen. If you are wanting a traditional pantomime you will be out of luck as the Storyhouse's Christmas production is always something a little different. It was certainly an imaginative retelling of the story! The cast were enthusiastic with good acting and singing which kept you engaged. The seating is comfortable and you can see from wherevever you are sat. The staff are friendly and helpful. I was surprised that there was no programme on sale on this occasion. A lovely afternoon.
Written January 24, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Lynn R
Liverpool, UK3 contributions
Feb 2022
In February 2020, I tried to use one ticket from a competition prize. I emailed my contact who duly booked the film for me. However, the film was cancelled because of Covid restrictions.
When cinemas finally re-opened I sent several emails asking for tickets to be booked but didn't receive any response. I also rang only to be misled as my contact had left the company although I was told he was still employed by them.
Eventually, I got a reply on Twitter so used the email address supplied. I emailed in August 2022 asking about my competition tickets and received a reply in September 2022 advising that my contact had left the company in 2020 and there was no record of my win. I supplied confirmation of the win and that I'd been told they would still be valid. Eventually, I was told they would be valid until the end of 2022. With various train strikes and the films I wanted to see finishing too late for me to catch the last train back to Liverpool, the tickets were wasted.
I'll stick to the multiplexes where they know how to treat customers and make them feel valued.
Written January 18, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Graham B
Oswestry, UK36 contributions
Jan 2023 • Couples
Really really poor customer service. Ignorant staff with very poor attitude towards the people visiting this venue. Management need to wake up to the type of staff they are employing before it's too late
Written January 8, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Storyhouse (Chester) - All You Need to Know BEFORE You Go

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