Firstly thank you for taking the time to write us a review, we value all feedback and always take the time to look into points made. Along with the other activities which we have running around the venue, we regularly have groups of paintballers of all ages, generally split down into smaller groups, adult, Teens & Juniors (8-11 year olds) So not all participants necessarily are part of the same "group" playing together. We are a certified "COVID safe" venue and complete a rigorous cleaning regime, as you are aware from your visit our venue is all undercover and walled half way up, however there are no windows - instead we have netting, therefore it is not a "sealed" building allowing for great ventilation - which has been perfect for keeping our guests "covid safe" We are sorry to hear that you found the toilets unsatisfactory, we will be looking into the cleaning records and why this might be. We are aware that due to spectators not being allowed onto the paintball playing fields you may not have seen the de-commisioned helicopters, 2 tanks, lorry and other military vehicles we have on site? but we can assure you - that as you can see on the photos taken of our venue on our website, they are at the venue! - Yes some are unfortunately a little rusty, but this is to be expected from a vintage military vehicle. We always advise participants to dress appropriately for the weather, as the coveralls are only to prevent paint splatter on participants clothing. We also advise participants to bring along gloves if they wish - we do rent gloves as an optional extra, but it is not a safety requirement. We are sorry to hear you did not enjoy the pizza, this is something we have not had any negative feedback about before - we will be sure to pass on your feedback to "Pizza and Baguette" whom supply handmade pizzas worldwide, we simply cook the pizzas in our pizza ovens. There are several "party package" options and each includes different amounts of Pizza, we have found that generally a quarter of a large pizza is an adequate portion size for an 8-11 year old, this is something we have offered for many years, and we have found it to be adequate. We are pleased to hear you found the staff good, we are very proud of our team! looking at our records we had sufficient staff to child ratio as per our risk assessments for what we had booked in on the day. Many of our staff are running the paintball fields and maintaining paintball guns, so are not always seen by the cafe / reception area.

Hi Ollie, We are pleased to hear that you had a great day - we are sorry to hear that drop outs in your group meant additional stress. We appreciate it can be difficult organising groups of people, and it has been especially difficult with Covid and isolation periods etc over recent years. We have all of our terms and conditions on our website and linked on the booking confirmation email, but for clarity, any cancellations accepted with 28 or less days notice prior to the event will be issued with a credit note that is valid for 12 months. All cancellations should be made in writing via email. Our bookings team are all very familiar with our cancellation policy, therefor it appears that there may have been a mis-interpretation regarding the Covid cancellation, a credit note would have been issued in this case as it was less than 28 days notice (most people use the credit notes on the day for additional paintballs / food or drinks) Despite the frustrations with the 2 group members that were unable to make it, we are glad to hear you were well looked after on the day and enjoyed your events!