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Review Highlights
Not too happy

We booked a new 12-passenger boat, and were glad we didn't book the 10-passenger one because it's... read more

Reviewed July 16, 2018
GaryMinPEC
,
Toronto
Run by kids with zero customer service experience

We rented a two person kayak and would not recommend renting from this place. It is staffed by... read more

Reviewed July 3, 2018
pkpowerofone
,
Toronto, Canada
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Traveler Overview
  • Excellent18%
  • Very good9%
  • Average0%
  • Poor18%
  • Terrible55%
Jul 16, 2018
“Not too happy”
Jul 3, 2018
“Run by kids with zero customer service experience”
About
Suggested duration: More than 3 hours
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191 Winns Dr, Picton, Ontario K0K 2T0, Canada
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1 - 10 of 10 reviews
Reviewed 2 weeks ago via mobile

This unbelievably flat out poor business practice. Last year my son was visiting from Singapore and offered to take the family on a pontoon boat cruise around West Lake. When my son and his wife returned in 2019 the pontoon boat rental came up and...More

Date of experience: August 2018
1  Thank Martha I
Reviewed September 18, 2018

This is by the far the worst business ever! Folks, be warned that this place is horrible. It is run by a bunch of teenagers who have no idea what they are doing. We had a paid and confirmed booking for a pontoon boat and...More

Date of experience: August 2018
1  Thank bethsanders122
Reviewed August 7, 2018

A year ago last summer we rented a boat from here. The boat was fine. $500 deposit was processed into the credit card even though we paid cash. It took 3 phone calls and 10 days later to get refund back. This summer even though...More

Date of experience: July 2018
Thank edenmh58
Reviewed July 16, 2018

We booked a new 12-passenger boat, and were glad we didn't book the 10-passenger one because it's well past its "best before" date. The previous renters did not return the boat on time due to a mechanical problem relating to the hydraulics. We had to...More

Date of experience: July 2018
Thank GaryMinPEC
Reviewed July 5, 2018

We wanted to rent a canoe but changed our mind for one jet ski for 2. We don't regret at all, $100 CAD for one hour and you can go wherever you want, you have enough space on the lake to drive fast! Everyone was...More

Date of experience: July 2018
1  Thank Jen D
Reviewed July 3, 2018

We rented a two person kayak and would not recommend renting from this place. It is staffed by kids who don't know anything about customer service. They don't communicate well and are disorganized. They store the kayaks upside down so when we went to get...More

Date of experience: July 2018
Thank pkpowerofone
Reviewed June 26, 2018 via mobile

We had booked the 10 passenger pontoon online that looked gorgeous and new on the website. When we arrived to our surprise, we were taken to an old and very ugly broken down and filthy pontoon! It was filthy( spider webs, floor never washed with...More

Date of experience: June 2018
Thank Julie B
Reviewed May 29, 2018 via mobile

Do not use this company. They cancelled our boat not even 24 hours prior to our booking. Took $300 deposit and REFUSES to pay us back. We have contacted them several times and were told 5-7 business days. It’s been weeks! Pay us our money!!

Date of experience: May 2018
Thank lherzog77
Reviewed August 27, 2016 via mobile

We had planned a birthday party there, but had to change our plans at the last minute after a site visit on the eve. There is no beach area, and the water close to shore is very dirty with petro from the motors. There is...More

Date of experience: August 2016
3  Thank Amberglen2
Reviewed August 20, 2016

Lots of activities available at a reasonable price. Rented paddleboards and paddled to the Dunes. The boards were cheap foam boards but so was the price. The hut that supplies everything is in a gravel lot with a porta potty. Not he greatest facility but...More

Date of experience: August 2016
Thank suntime
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