Well we went to the resort yesterday for my daughters birthday and we had great weather and the mountain was great. Reason for the 3 out of 5 review was mainly the RFID system. My daughter’s pass stopped working half way through the day and the only recourse the lift operator has is to send you back to customer service to fix it. It should not be necessary for a paying customer to go and waste their ski time tromping back to customer service, waiting in god knows how long a line up due to a problem with a system that only works half the time. There should be a way to help your customers right at the lift by fixing their pass or giving them a temporary one to use until it’s convenient for them to go to customer service to fix it. The temp pass should get them to the front of the line at customer service when they arrive so they do not have to wait in a giant line up. Other than that the only other complaint I had was the food and service in the grill needs a little tune up. Some basic pub food not available, ie chicken tenders… what pub doesn’t serve those as an appy, and they were out of the WINTER ale and the waitress could not suggest a comparable option. All in all I love the mountain and my daughter and I had a great ski day for her birthday. Fix the rfid badge break down system(s) to be customer focused and I will give a better review next time.

I skied for the first time on Cypress in early April. I really enjoyed the ski conditions, the friendly staff on the hill and in the canteen. I rented my ski equipment; fabulous. The sunset from the top of Black Mountain in the early evening was a very big surprise. The 'lift' to the top was very busy from 7 pm onward, as lots of other skiers and boarders knew why they were going to the top. Each of the two mountains is different from the other. Good grooming was good to see.

I had an issue with My boots and Jack Tidy saved the day for Me. Full support, great customer service, fantastic knowledge base. I felt properly taken care of.