Balnea
10:00 AM - 8:00 PM
Monday
11:00 AM - 8:00 PM
Tuesday
11:00 AM - 8:00 PM
Wednesday
11:00 AM - 8:00 PM
Thursday
11:00 AM - 8:00 PM
Friday
10:00 AM - 10:00 PM
Saturday
10:00 AM - 10:00 PM
Sunday
10:00 AM - 8:00 PM
About
Perched on a mountainside, BALNEA overlooks a natural reserve of breathtaking beauty. Discover an ode to nature, an enchanting sanctuary and exceptional architecture that inspires and rejuvenates, all this less than an hour from Montreal, in the heart of a large private estate. On the program: nature immersion, thermal experience, open water swimming, treatments inspired by techniques from the most exotic corners of the world, eclectic relaxation areas, healthy and creative fine cuisine, hiking, yoga, SUP yoga, Shinrin Yoku and much more. A true icon of Quebec spas, BALNEA reinvents the art of relaxation and well-being.
Duration: More than 3 hours
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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

4.0
4.0 of 5 bubbles463 reviews
Excellent
268
Very good
98
Average
37
Poor
31
Terrible
29

Camille C
3 contributions
2.0 of 5 bubbles
Jul 2022 • Couples
I purchased a morning e-ticket online and received a call for a massage appointment. They offered me 3pm and I asked if my husband could stay later until after my massage. They said on the phone it was fine and when we arrive to get an extension for the day and pay the difference. We arrived 30 min after opening and they told us they couldn't do that. My husband asked again later in the day but they would not even look at their screens and told him coldly no. The stress of figuring out what to do from 1-3 stressed us out. My sister had also gone with us that day and by the time she checked out it was closer to 2 because there are only 5 showers and 5 bathroom stalls, so there was a line up in the changeroom. The reception basically shamed and threatened her despite the line in their super small changeroom with very little changing space for multiple people. Since everyone who comes in the morning only has from 10-1, it's expected a large amount of people in the changeroom at once.
The only reason this is 2 stars and not less, is the massage therapist was amazing and the grounds are beautiful. It was not busy and they could have allowed my husband and sister be extended until 4 because of my massage but they gave no flexibility. For a place an hour outside of Montreal, there's no compassion for anyone making the trek there.
Written July 2, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Marin S
1 contribution
1.0 of 5 bubbles
Jan 2023
I’ve visited a few times and love the place. However, my spouse and I’s latest visit was truly sad.

We purchased 2x massages and access to baths for $380 and when we rsvp’d over the phone we confirmed the rate.

Upon arrival, we checked in and got our stuff. However, when leaving, we were charged 47$ because of a fee change that was hidden from us over the phone and at the counter.

We told the receptionist we were not happy about the way this was handled and the receptionist was kind enough to go get a supervisor.

Unfortunately, the supervisor, Annick Duval, met us with heavy confrontation and a snarky attitude. She insisted she would not let us leave without paying the fee and that we had to wait for her to go and listen to our calls placed to Balnea for reserving. We waited 20mins at reception and Annick Duval came back, with the same attitude and with no trace of empathy of willingness to discuss.

We paid and left. However, the lack of professionalism and sneaky business tactics Balnea shows is utterly unacceptable.

This is a beautiful business. My hope is that no other client ever receives the same service as we did today.
Written January 30, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello Marin, As we already discussed, we listened to both calls you made in preparation for your visit in which you asked about the next available dates for a massage for 2 people. During your first call, our agent specified that your gift-certificates had no expiry date, but had a monetary value. During your second call, our agent mentioned the $185 fee for a massage package and asked you to bring your gift-certificates for them to be deducted from your total invoice at the end of the day. Since your massage packages were initially bought on December 7, 2021 for $165 each and our costs are now of $185 each, you were charged the difference between both costs. This practice is in correlation with the mention at the bottom of our gift-certificates saying that prices are subject to change without notice and is not something uncommon. It is unfortunate that you misunderstood this information during both phone calls. As for your experience at the front desk, I was informed that you threatened to leave without paying and were not open to listening to what our supervisor was trying to explain and even added she was not so good of a supervisor. You should know that Anik made sure to follow our procedure and listened to both of the calls you had made in order to make sure we had told you about the current $185 massage package fee. We stand behind how she handled the situation and stayed respectful despite the tense atmosphere. Regards,
Written February 6, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Sarah T
Montreal, Canada37 contributions
1.0 of 5 bubbles
Jun 2022 • Couples
DONT BUY THE E-TICKET
I made this mistake thinking it would make my life easier , but unfortunately on the day of my visit we were having car problems which caused us to leave Montreal hours later than expected.
I called to spa to try and refund or change the ticket for another day but the unfriendly girl on the phone basically told me that our tickets where non refundable, and I could not change the date whatsoever. Zero compassion for our situation. We were gonna loose our money.
We did everything we could and eventually were able to go for a few hours at least. The place was practically empty when we got there, I guess they’re desperate for money.
The staff wasn’t helpful or friendly. The facilities were ok. The food is tiny portions and overpriced. There are so many spas like this around. Save yourself the stress and go somewhere else!!
Written June 6, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

graham c
Montreal, Canada19 contributions
2.0 of 5 bubbles
Apr 2022
Fall from grace! This place used to be my gold standard for spas, but no more. My last two visits have been very disappointing. I literally leave more stressed than when I arrive. It may be that covid-19 has been especially rough on them, but I don't see giving them my money again any time soon.
A small part of the aggravation has to do with the state of repair, with closed sections etc. But the bulk of my annoyance is related to noise.
It's one thing when a spa has a tough day with more rowdy and unruly clients than usual, who have loud conversation in areas designated for silence. I'm sure that happens, but if you're sufficiently staffed such situation can be dealt with. My latest visit to Balnea saw loud (mostly young) groups(plural) of people being obnoxiously loud people ruining the experience for everyone else; like the people in a movie theatre conversing loudly and then yapping on their phone all throughout the movie. Not only were they not dealt with by staff; one of the disturbances turned out to be a group of three young Balnea staff drowning out the Zen music with their loud conversation about their plans for after work, as the sauntered through areas designated for silence.
When your staff is a big part of the problem, don't expect me to come back soon.
That said, if your looking for a spa that doesn't enforce rules about noise, Balnea might be ideal for you.
Written April 25, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Vladimir Yesin
Montreal, Canada3 contributions
1.0 of 5 bubbles
Nov 2021 • Couples
If you ever want to use any of their promo - do communicate only in writing, this way you will have proof. Otherwise they gonna tell you that "it's written on our website". Customer service is extremely hard to reach. If you have a problem no one is willing to resolve it, they only care about serving as many customers as possible. Very much disappointed!
Written November 24, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi, We are very sorry to hear that your experience was not has you expected. We do have a very high volume of calls. The staff make everything they can to answer to all our guests and call back those who had left a message, but the delay may be longer as expected. If you would like, please write us to info@balnea.ca so we can learn more about the not resolved issue you have faced and find a solution with you. Have a very good day!
Written December 2, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Sarah K
9 contributions
5.0 of 5 bubbles
Jun 2023 • Friends
Beautiful, serene and relaxing. One of a kind experience. We were surprised at the signs for whispering and silence, but it was no problem. There is plenty of room to find a spot if you are with friends and want to whisper. The views are amazing.
Written June 21, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello, thank you for your lovely comment. Indeed, by visiting BALNEA, you will experience the importance of silence, peace and quiet. Silence is required in most of our facilities. It is however possible to whisper on the outdoor West deck located near the Lounge. It is also possible to discuss at the LUMAMI restaurant. Thank you for your visit and we look forward to welcoming you back!
Written July 11, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

TJ
Toronto, Canada1 contribution
1.0 of 5 bubbles
Sep 2022 • Friends
Terrible customer service. They let you sit on hold for 15 minutes then they tell you they can’t answer your call and to leave a message - which they never do.

So I emailed instead and tried to use a pass I bought to support them in their time of need. Again they always find an issue - you can’t book it for that day. Ok I’ll book it for a day on the calendar. Then o you have to book weeks in advance. Why??? It’s not supposed to be so stressful trying to get to the spa.

I really liked this place and had raved about it in the past. Stay away. And do not purchase any promotions.
Written September 22, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello, Our call agents usually return voicemail messages within 24 hours, but in the actual context of labour shortage, it can unfortunately take a little longer sometimes. However, we do return all calls. Without any further details, it is hard to know why you did not hear back from us. We would need to investigate. As for the pass you have on hand, it seems to be one of our promotional passes for a spa access. If that's the case, these promo passes are offered for free during some specific promo campaigns and can be used according to a validity calendar indeed. It is not possible to book a visit using those, even 2 weeks ahead. You simply need to show up on a valid date and you'll be able to access the site. We recommend that you arrive early in order to guarantee your seat. Regards.
Written October 28, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

chosoleil
montreal, ca111 contributions
3.0 of 5 bubbles
Nov 2023 • Friends
My last few visits at my all time very favourite spa site option in Qc has been somewhat disappointing: not only are they short staffed, but while they have been investing in renovations the last couple of years to install new equipment (so far only the infinity pool is ready, unfortunately way too narrow), but all of the remaining equipment outdoors is in dire need of maintenance which they don’t seem to be bothering with, not to speak of the shortage of blankets & towels.
I was also far from being impressed with our costly lunch meal.
Lastly, it would appear that not all staff is 100% honest since a solitaire with gold chain sadly forgotten in my bathrobe pocket and quickly declared never reappeared even though I was confirmed that all of them are inspected by employees before going to laundry…
Written November 26, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Miranda P
22 contributions
4.0 of 5 bubbles
Jan 2020 • Couples
We really enjoyed our evening at Balnea where we did an e-ticket for the evening thermal experience. They provide a robe, towel, water bottle and locker (but no shoes). They could really do better at providing guests with information about the spa- we basically just wondered around figuring it out for ourselves. The overall experience was very relaxing though and we will definitely return.
Written January 7, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello Mirandap674, Thank you for taking the time to provide us with your comments. We are very pleased to see that your experience has lived up to your expectations. We take note of your recommendations. Thank you and enjoy the rest of your day! The BALNEA team
Written February 13, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

WendyL
3 contributions
5.0 of 5 bubbles
Nov 2022
Amazing and beautiful! We were blessed with fabulous weather so we spent the greater part of our time outside. I only wish we'd booked more time there! If you are asthmatic there is incense in many locations including the locker room. Beware the grounds are quite steep if you have a disability or difficulty walking. But the place was clean, well kept and a felt like a little slice of paradise. I'll be back!!!
Written November 7, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi, thank you for taking the time to share your experience with us. We are more than pleased that you enjoyed it. Looking forward to welcoming you again soon, The BALNEA spa + réserve thermale team
Written February 6, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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Balnea - All You Need to Know BEFORE You Go (2024)

Frequently Asked Questions about Balnea

Balnea is open:
  • Sun - Sun 10:00 AM - 8:00 PM
  • Mon - Thu 11:00 AM - 8:00 PM
  • Fri - Sat 10:00 AM - 10:00 PM



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