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Balnea

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Address: 319 ch. Lac Gale, Bromont, Quebec J2L 2S5, Canada
Phone Number: +1 450-534-0604
Website

TripAdvisor Reviewer Highlights

Read all 250 reviews
Visitor rating
  • 64
    Excellent
  • 21
    Very good
  • 4
    Average
  • 3
    Poor
  • 5
    Terrible
First spa experience here

We loved our spa experience. We would return. It was very busy but the weather made up for it, sunny and a warm November Saturday. The food is high end with small portions but... read more

4 of 5 bubblesReviewed 3 weeks ago
Northerngirl45
,
Pincourt, Canada
via mobile
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250 Reviews from our TripAdvisor Community

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Showing 97: English reviews
Pincourt, Canada
Level Contributor
13 reviews
common_n_attraction_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 3 weeks ago via mobile

We loved our spa experience. We would return. It was very busy but the weather made up for it, sunny and a warm November Saturday. The food is high end with small portions but excellent. Dry towels can be picked up at the lounge. You cannot get another bathrobe without a charge so do keep it dry or go in... More 

Helpful?
Thank Northerngirl45
Charles B, Responsable des relations clients at Balnea, responded to this review

Bonjour Northerngirl45, Thank you for letting us know how was your experience and thank you for taking time to share. It will be a real pleasure to welcome you back at BALNEA réserve thermale. Best regards, More 

Montreal, Canada
Level Contributor
16 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed November 2, 2016

We got a gift certificate as a wedding gift and decided to make a two-day trip out of it. We spent the whole day at Balnea and then slept over at the Beatnik hotel a short walk away. The main thing I disliked about the experience was that there was not much information on the website, so we did not... More 

Helpful?
Thank Rosa L
Charles B, Responsable relations clients at Balnea, responded to this review

Bonjour Rosa L, Thank you for your constructive words and for letting us know about your experience online and on site. We're sorry about the small incident with your locker. We'll make sure to follow up with our teams to ensure that these comments are addressed. It will be a real pleasure to welcome you back at BALNEA réserve thermale.... More 

Montreal, Canada
2 reviews
3 of 5 bubbles Reviewed September 30, 2016

This used to be my favorite spa in all of Quebec, but my last visit was disappointing. We had to ask 3 times for the opening of the beach club on a nice sunny day, it finally opened almost an hour late but the snack bar remained closed for the whole time we were there because they had no employee... More 

Helpful?
Thank ss422016
Pierre P, Directeur général at Balnea, responded to this review

Bonjour ss422016, Thank you for letting us know about your experience. Your comments don't reflect our philosophy and the experience we want to provide to our guests. I also would like to contact you. Could you send at pierre@balnea.ca your phone number to call you at the best appropriated time ? We hope to welcome you back at BALNEA réserve... More 

Montreal, Canada
Level Contributor
13 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed September 26, 2016

This is a spa where you can go when the weather is nice.. The best I've seen so far around Mtl.. it's just amazing! You can swim in the lake then go relax in spa but the lake is so beautiful that I'm not sure you'll leave it. There are 2 floating islands. you can run by a Ras musque... More 

Helpful?
1 Thank salsa79
Pierre P, Directeur général at Balnea, responded to this review

Bonjour salsa 79, Thank you for letting us know how was your experience and thank you for taking time to share. It will be a real pleasure to welcome you back at BALNEA réserve thermale. Best regards, Pierre Papillier General manager More 

Ontario
Level Contributor
46 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed September 22, 2016

The spa sits above the Lac Gale lake surrounded by trees. The spa stations (hot, cold and relaxation) are located at the main lodge then casually spill down the grounds to the lake side. There is a choice of dry saunas (indoor and outdoor) a sweat lodge, a Eucalyptus steam bath, many hot tubs and hot pools. There are many... More 

Helpful?
Thank Bee072
Pierre P, Directeur général at Balnea, responded to this review

Bonjour Bee072, Thank you for letting us know how was your experience and thank you for taking time to share. Thank you for your highly recommendation. It will be a real pleasure to welcome you back at BALNEA réserve thermale. Best regards, Pierre Papillier General manager More 

Level Contributor
25 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed September 9, 2016 via mobile

This is by far my favorite spa and I have done almost all of them. It is located at the head of a lake with a superb view. The design itself is blending with the natural surroundings as well as being modern and actual. This is more like a resort as you can very well just stay inside to enjoy... More 

Helpful?
Thank Caroline V
Pierre P, Directeur général at Balnea, responded to this review

Bonjour Caroline V, Thank you for your great comment and for your loyalty. It will be a real pleasure to welcome you back at BALNEA réserve thermale. Best regards, Pierre Papillier General manager More 

Level Contributor
21 reviews
5 attraction reviews
5 of 5 bubbles Reviewed August 22, 2016 via mobile

Balnea Resort felt like another world! It was affordable and the spa experience was absolutely incredible. So much to do and so relaxing. The staff were great and the restaurant was delicious.

Helpful?
Thank Julia D
Pierre P, Directeur général at Balnea, responded to this review

Bonjour Julia D, Thank you for letting us know how was your experience and thank you for taking time to share. It will be a real pleasure to welcome you back at BALNEA réserve thermale. Best regards, Pierre Papillier General manager More 

1 review
1 of 5 bubbles Reviewed August 6, 2016

Be careful, I was robbed at the spa on August 8th, and was still asked to pay for my use of the baths for the day... Cashier was so unpleasant, told me to shut up cause she couldn't hear her customer while I was going over the details of what was stolen from me. Food was nice, restaurant service was... More 

Helpful?
Thank Marc D
Pierre P, Directeur général at Balnea, responded to this review

Bonjour Marc D, Thank you for letting us know about your experience. Your comments don't reflect our philosophy and the experience we want to provide to our guests. I also would like to contact you regarding the situation you experienced. Could you send at pierre@balnea.ca your phone number to call you at the best appropriated time ? Best regards, Pierre... More 

Montreal, Canada
Level Contributor
7 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed July 29, 2016

On July 28, my friends and I decided to do some hiking in the morning then relax at the Balnea Spa. It was our first time there and we were not disappointed at all. We loved our experience and we will certainly come back very soon! Also, they have a promotion for groups of 4 after 18h and it's only... More 

Helpful?
Thank Yelena R
Pierre P, Directeur général at Balnea, responded to this review

Bonjour Yelena R, Thank you for letting us know how was your experience and thank you for taking time to share. It will be a real pleasure to welcome you back at BALNEA réserve thermale. Best regards, Pierre Papillier General manager More 

Level Contributor
19 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed June 26, 2016 via mobile

I am a huge fan of Balnea. I personally think the view and site are unique and incomparable to any spa I have visited. Service is always great, memorable treatments and exceptional food. I have been recommending this place for years and I will continue for sure!

Helpful?
Thank Marie-Michele T
Pierre P, Directeur général at Balnea, responded to this review

Bonjour Marie-Michele T, Thank you for letting us know about your experience. Your warm comments will be shared to team members. It will be a real pleasure to welcome you back at BALNEA réserve thermale. Best regards, Pierre Papillier General manager More 

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
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