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Balnea

Certificate of Excellence
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Address: 319 ch. Lac Gale, Bromont, Quebec J2L 2S5, Canada
Phone Number: 450 534 0604
Website

TripAdvisor Reviewer Highlights

Read all 236 reviews
Visitor rating
  • 63
    Excellent
  • 19
    Very good
  • 3
    Average
  • 3
    Poor
  • 5
    Terrible
Rest and relaxation surrounded by nature.

The spa sits above the Lac Gale lake surrounded by trees. The spa stations (hot, cold and relaxation) are located at the main lodge then casually spill down the grounds to the... read more

5 of 5 starsReviewed 3 days ago
Bee072
,
Ontario
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236 Reviews from our TripAdvisor Community

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Showing 93: English reviews
Ontario
Level Contributor
44 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The spa sits above the Lac Gale lake surrounded by trees. The spa stations (hot, cold and relaxation) are located at the main lodge then casually spill down the grounds to the lake side. There is a choice of dry saunas (indoor and outdoor) a sweat lodge, a Eucalyptus steam bath, many hot tubs and hot pools. There are many... More 

Helpful?
Thank Bee072
Pierre P, Directeur général at Balnea, responded to this review

Bonjour Bee072, Thank you for letting us know how was your experience and thank you for taking time to share. Thank you for your highly recommendation. It will be a real pleasure to welcome you back at BALNEA réserve thermale. Best regards, Pierre Papillier General manager More 

Level Contributor
24 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

This is by far my favorite spa and I have done almost all of them. It is located at the head of a lake with a superb view. The design itself is blending with the natural surroundings as well as being modern and actual. This is more like a resort as you can very well just stay inside to enjoy... More 

Helpful?
Thank Caroline V
Pierre P, Directeur général at Balnea, responded to this review

Bonjour Caroline V, Thank you for your great comment and for your loyalty. It will be a real pleasure to welcome you back at BALNEA réserve thermale. Best regards, Pierre Papillier General manager More 

Level Contributor
21 reviews
5 attraction reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

Balnea Resort felt like another world! It was affordable and the spa experience was absolutely incredible. So much to do and so relaxing. The staff were great and the restaurant was delicious.

Helpful?
Thank Julia D
Pierre P, Directeur général at Balnea, responded to this review

Bonjour Julia D, Thank you for letting us know how was your experience and thank you for taking time to share. It will be a real pleasure to welcome you back at BALNEA réserve thermale. Best regards, Pierre Papillier General manager More 

1 review
1 of 5 stars Reviewed August 6, 2016

Be careful, I was robbed at the spa on August 8th, and was still asked to pay for my use of the baths for the day... Cashier was so unpleasant, told me to shut up cause she couldn't hear her customer while I was going over the details of what was stolen from me. Food was nice, restaurant service was... More 

Helpful?
Thank Marc D
Pierre P, Directeur général at Balnea, responded to this review

Bonjour Marc D, Thank you for letting us know about your experience. Your comments don't reflect our philosophy and the experience we want to provide to our guests. I also would like to contact you regarding the situation you experienced. Could you send at pierre@balnea.ca your phone number to call you at the best appropriated time ? Best regards, Pierre... More 

Montreal, Canada
Level Contributor
7 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 29, 2016

On July 28, my friends and I decided to do some hiking in the morning then relax at the Balnea Spa. It was our first time there and we were not disappointed at all. We loved our experience and we will certainly come back very soon! Also, they have a promotion for groups of 4 after 18h and it's only... More 

Helpful?
Thank Yelena R
Pierre P, Directeur général at Balnea, responded to this review

Bonjour Yelena R, Thank you for letting us know how was your experience and thank you for taking time to share. It will be a real pleasure to welcome you back at BALNEA réserve thermale. Best regards, Pierre Papillier General manager More 

Level Contributor
16 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 26, 2016 via mobile

I am a huge fan of Balnea. I personally think the view and site are unique and incomparable to any spa I have visited. Service is always great, memorable treatments and exceptional food. I have been recommending this place for years and I will continue for sure!

Helpful?
Thank Marie-Michele T
Pierre P, Directeur général at Balnea, responded to this review

Bonjour Marie-Michele T, Thank you for letting us know about your experience. Your warm comments will be shared to team members. It will be a real pleasure to welcome you back at BALNEA réserve thermale. Best regards, Pierre Papillier General manager More 

Montreal, Canada
Level Contributor
7 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 23, 2016 via mobile

Great spa get away. The lake is super clean. The water was great and there are little floating islands to swim to.

Helpful?
Thank robertpA3841GE
Pierre P, Directeur général at Balnea, responded to this review

Bonjour Robert P, We sincerely appreciate your warm comments. It will be a real pleasure to welcome you back at BALNEA réserve thermale. Best regards, Pierre Papillier General manager More 

Berlin, Germany
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 10, 2016

Everything seems good when i arrived in this place but quickly turned in a bad comedy show. I seen people doing sexual acts in the water then i changed my place but unfortunately i have seen the same thing pretty everywhere. So surprised noone advised me before entering the spa. Really embarassed i left discreetly the place. Cannot understand why... More 

Helpful?
1 Thank hanz h
Pierre P, Directeur général at Balnea, responded to this review

Bonjour Hanz H, Thank you for letting us know about your experience. Your comments don't reflect our philosophy and the experience we want to provide to our guests. Sexual acts are obviously forbidden at BALNEA réserve thermale. I also would like to contact you. Could you send at pierre@balnea.ca your phone number to call you at the best appropriated time... More 

Level Contributor
2 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 6, 2016 via mobile

Overall our experience at Balnea was great. The spa is beautiful and they have thought of every convenience, from a place to clean off your shoes at the entrance to a place to nap if you need it. We went on a rainy day so there were fewer people than I would imagine would be there on a nice sunny... More 

Helpful?
1 Thank Shazma A
Pierre P, Directeur général at Balnea, responded to this review

Bonjour Shazma A, Thank you for letting us know about your experience and for your constructive comments. We offer free additionnal fresh towels upon resquets at the front desk and at the lounge when the towels are wet. We apologize for inconveniences that have failled to live your experience. It allows us to monitor our teams to improve and provide... More 

Sherbrooke, Quebec
Level Contributor
14 reviews
common_n_attraction_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed June 5, 2016

There is so much to do here that one day is not enough, especially because you want to do everything again. There is no place to default. Every detail is thought about, for service and installations.

Helpful?
Thank Merimica
Pierre P, Directeur général at Balnea, responded to this review

Bonjour Merimica, Thank you for letting us know about your experience. Your warm comments will be shared to team members. It will be a real pleasure to welcome you back at BALNEA réserve thermale. Best regards, Pierre Papillier General manager More 

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