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Grotto Spa at Tigh-Na-Mara

Closed Now: 9:00 AM - 8:00 PM
Open today: 9:00 AM - 8:00 PM
Review Highlights
Great local getaway for us

We actually booked a room at the Sunrise Ridge Waterfront next door as Tigh-Na-Mara had no rooms... read more

Reviewed March 19, 2019
valoriem696
Good Massage but terrible customer service.

I booked a prenatal massage for my wife on her birthday on 13th April 2019. She went in a minute... read more

Reviewed 1 week ago
shahnoor2019
via mobile
Read all 230 reviews
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All photos (69)
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Certificate of Excellence
Traveler Overview
  • Excellent56%
  • Very good22%
  • Average10%
  • Poor6%
  • Terrible6%
Travelers talk about
“endless tapas”(43 reviews)
“mineral pool”(104 reviews)
“hot tub”(17 reviews)
About
The Grotto Spa is the #1 Spa in Canada, offering Signature treatments that go beyond the expected. We are one of the largest spas in BC with 21 Treatment Rooms, Nail Care Room, full service Hair Salon and the Treetop Tapas & Grill Restaurant...more
Closed Now
Hours Today: 9:00 AM - 8:00 PM
See all hours
Suggested duration: 2-3 hours
Contact
1155 Resort Dr | Tigh-Na-Mara Resort, Parksville, British Columbia V9P 2E3, Canada
Website
+1 250-248-1838
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All reviews endless tapas mineral pool hot tub couples massage locker room fresh fruit third floor tapas restaurant change rooms wraps aromatherapy massage dining experience food was amazing relaxing experience lounge robe dine
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1 - 10 of 229 reviews
Reviewed 1 week ago via mobile

I booked a prenatal massage for my wife on her birthday on 13th April 2019. She went in a minute late and one of the lady at reception took her in and told her to hurry up rudely. That ruined her entire experience as first...More

Date of experience: April 2019
1  Thank shahnoor2019
Reviewed 1 week ago via mobile

I want to say first I’ve visited the spa many times and it’s lovely but this last time I was there I needed an eyebrow waxing and I get this done usually once or twice a month up and down the island but since I...More

Date of experience: April 2019
1  Thank westcoastmiss
Reviewed 1 week ago via mobile

I find The mineral pool too busy and noisy - it is not spa like atmosphere any more. Spa appointments need to be booked so far in advance for RMT we can never get in so we book offsite and go to mineral pool and...More

Date of experience: March 2019
1  Thank Debbie P
Paulina A, Manager at Grotto Spa at Tigh-Na-Mara, responded to this reviewResponded 1 week ago

Dear Debbie P, I am sorry to hear of your frustration with RMT availability. We have 4 RMT's on our team who perform Therapeutic Massage for guests requiring treatment to address specialized health concerns. Due to high demand an RMT may not always be available....More

Reviewed 2 weeks ago

Went to the mid week Dip & Dine at Tigh Na Mara Grotto. We were told to come hungry and I am glad that we listened. My friend and I enjoy eating but had a hard time getting through all 17 selections. The quality, presentation,...More

Date of experience: April 2019
Thank heyya604
Paulina A, Manager at Grotto Spa at Tigh-Na-Mara, responded to this reviewResponded 1 week ago

Dear Heyya604, Thanks for joining us for our Midweek Dip & Dine! We are happy to hear you enjoyed your visit and this unique dining experience. Do join us again soon! Warm regards, Paulina A. - Spa Director

Reviewed 4 weeks ago via mobile

This past weekend my boyfriend and I had the pleasure of staying at Tigh Na Mara. The room was great and the view was beyond perfection. We decided to book in at the spa, concidering it’s a high rated spa we had high expectations. The...More

Date of experience: March 2019
1  Thank Jaime M
Paulina A, Manager at Grotto Spa at Tigh-Na-Mara, responded to this reviewResponded 1 week ago

Dear Jaime M, Please accept my apologies that you did not feel the quality of your Couples Massage met your expectations for price paid. This is not the feedback we are used to hearing. If there is an opportunity to hear more specifically about your...More

Reviewed March 19, 2019

We actually booked a room at the Sunrise Ridge Waterfront next door as Tigh-Na-Mara had no rooms. The grotto is a large mineral pool you can soak in with a hot tub next to it. It's not that relaxing as it's very busy and VERY...More

Date of experience: March 2019
Thank valoriem696
Paulina A, Manager at Grotto Spa at Tigh-Na-Mara, responded to this reviewResponded 1 week ago

Dear valoriem696, Thank you for your review after visiting the Grotto Spa. Although we request guests to use soft voices while enjoying the facilities, noise can occasionally elevate. Thanks for the reminder to check in on noise levels more frequently in the Mineral Pool area...More

Reviewed February 26, 2019 via mobile

My husband and I recently stayed at the Tigh Na Mara Resort ( a first for us both!) and I had the opportunity to have a facial at this unbelievable spa. I've had many services over the year ( one of my closest and dearest...More

Date of experience: February 2019
Thank PussycatBC_Canada
Paulina A, Manager at Grotto Spa at Tigh-Na-Mara, responded to this reviewResponded 1 week ago

Dear PussycatBC_Canada, Thank you for the pleasure of passing along your incredible feedback to our team! We are sincerely flattered and are proud to have been able to provide a memorable experience for you and your best friend. We look forward to seeing you and...More

Reviewed February 15, 2019

First, must say the staff are excellent. Very friendly, attentive and efficient. The changing rooms were very clean and with great with lovely products to use in the show etc. We arrived very early in the morning, so the place was empty and a great...More

Date of experience: February 2019
Thank Sandra-Sophia
Paulina A, Manager at Grotto Spa at Tigh-Na-Mara, responded to this reviewResponded 1 week ago

Dear Sandra-Sophia, Thanks for choosing to visit us for a relaxing spa day. We hope to see you return again soon! Warmest regards, Paulina A. - Spa Director

Reviewed February 5, 2019 via mobile

I went on my birthday on the fourth and when I booked I wanted to get a massage and tapas package and they were fantastic when booking and even called me a couple days before to inform me of a cheaper deal but just different...More

Date of experience: February 2019
Thank Morgan R
Paulina A, Manager at Grotto Spa at Tigh-Na-Mara, responded to this reviewResponded February 7, 2019

Dear Morgan R, Happy Birthday! Thanks for spending your special day with us and for sharing about your experience with others. Our team takes great pride knowing your visit was exceptional from start to finish and we look forward to seeing you again very soon....More

Reviewed January 30, 2019

We enjoyed an excellent book 2 nights get the 3rd-night free deal through BC Ferries. We upgraded our accommodation to a 1 bedroom pet-friendly cottage. The Grotto Spa is a must visit even just for the mineral pool, which we really liked; the dip and...More

Date of experience: January 2019
Thank WestVanReviewer
Paulina A, Manager at Grotto Spa at Tigh-Na-Mara, responded to this reviewResponded February 7, 2019

Dear WestVanReviewer, It sounds like you all enjoyed a relaxing getaway. Thanks for being our guest for 3 nights and for your visit to the Grotto Spa for a Dip & Dine Package. Mineral Pool and Endless Tapas Dining is a unique offering and a...More

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Questions & Answers
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cathywhiteh
February 14, 2018|
Answer
Response from Colin C | Reviewed this property |
My wife has been visiting Anneila for th last six years and would recommend her.
0
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cathywhiteh
February 14, 2018|
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Response from Paulina A | Property representative |
Our current hair stylists are Aneilla and Emma. We look forward to hearing from you to book your appointment soon!
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Dantedoo F
February 1, 2016|
AnswerShow all 3 answers
Response from Steve M | Reviewed this property |
As far as I know; Yes, the $40.00 allows access through the day you are there. My wife and I were just there again last weekend and enjoyed the spa for our second trip. We did the Ultimate Couples Spa Day and then arranged... More
1
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