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We had Tom as our guide for the day. What an amazing asset he is to this team. The instructions from the very beginning were on par with people with no experience and with the added fear of heights, he was great with encouragements and instructions. Even though we (mostly me) was denied a tequila shot for courage while I was 20 feet up in the trees, I would consider doing this again. Also thank you to the other guy (sorry I never did ask your name) for saving my life as I didnt go fast enough on my last zipline so didnt quite make it to the platform and wasnt able to pull myself up the rope. From the beginning of our day with the ladies in the office giving our helmets and taking our gear after our day....to Tom and his quick smile and all around great attitude in dealing with our group of 4. This was a day to remember.…
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Date of experience: September 2020
Helpful
First time doing such an insane activity. Last time doing such an insane activity. I don't feel the need to scare myself like this anymore. It took much longer than I thought it would take, I though maybe 45 minutes or an hour. I'm sure we were up there for 3. There were frequent traffic jams and with Covid, you are no longer allowed to get close enough to people ahead of you to pass. I couldn't figure out why we had to wait so many times but it happened. Finally we skipped the last two "obstacles" which looked pretty tough anyway and escaped the course. Kids love it and probably don't mind the waits as much as an old guy like me. Had a good time overall though…
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Date of experience: August 2020
2 Helpful votes
Helpful
We had a group of 9 people, half coming from Calgary, half from Kelowna of various ages from 3-75. We planned to meet here and break into groups to do the enchanted forest, or the sky trek ropes course- depending on the age of the person. Then we had bought tickets to ride the Revelstoke Mtn coaster. With so many people, and with our plan to do the coaster later that day we were please to see we could book a start time for the ropes course. We booked for our teens to start at 1:30pm, which would give them 3 hrs to complete the full course. We arrived at 1:15 to register and were told the group that booked the 1:00pm slot were running late, so when they arrived that group would go before us. No problem- we assumed “late” meant 10 or 15 mins. The 1 pm group was a group of 10 older adults, by the time they showed up and got on their gear, and our group started it was 2:30pm. Due to COVID restrictions, and the fact the 1pm group were older adults, it was VERY, VERY slow going. Our teens were frustrated to have to sit on the platforms between challenges for 10-15 mins per time. In order to make it to the coaster in Revelstoke before closing, we had to pull them off the course early (about 6 stations left) which was too bad as the black level challenges are what they were most looking forward to doing! It was a fun place, but we felt it was poor customer service that our group had to suffer because the group before us was late. I probably wouldn’t go back until the COVID restrictions were lifted either.…
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Date of experience: August 2020
Helpful
Visited sky trek with my husband, it’s located with the enchanted forest off the highway. We had been wanting to visit for several years so it work really went to plan the stop here. The staff were wearing masks and they had signs suggesting you social distance but otherwise doing nothing to maintain Covid regulations. Everyone was standing very close to one and other and you’re obviously touching a lot of surfaces and not able to wash your hands or for them to be sanitized between uses. The obstacle course was fun and in some parts fairly difficult but several people really held things up making some waits from one obstacle to the next more than 10 minutes and this was pretty frequent. We visited on a Thursday so I imagine over the weekend it’s a bit crazy and that definitely isn’t an ideal situation as I’m sure you’d be doing a lot of standing around. …
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Date of experience: August 2020
Helpful
We have arrived at the reception where the very unhelpful employee told us that our teenagers can do only sky tower combo and that the little ones can do only kids combo. After we went to the climbing walls the employee at the wall told us that the little ones could actually do the climb wall, so we had to go back at the reception and buy new tickets. After we finished the wall the kids wanted to go to the sky course but we were told that the teenagers can actually go with a parent but it is too late now because last ride is at 4pm. Kids were very disappointed that the lady at the reception did not give us the proper information when we have arrived. We have wasted our day. The stop is not worth it! …
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Date of experience: August 2020
Helpful
Response from Veronika S, Manager at Skytrek Adventure Park
Responded Aug 19, 2020
Hello Delia, Thank you for taking the time to provide your feedback. We are sorry you did not receive the SkyTrek experience we aim to provide to all guests. We clearly didn’t provide all the information about activities available to your children upon your initial arrival at SkyTrek. Had we understood that both parents and children were willing to participate in activities when you arrived, we would have been more than happy to accommodate your family on the SkyCourse. This was our misunderstanding. We want all of our guests to enjoy as many activities in the tress as possible. We hope that one day we will earn the opportunity to see you and your family back at the park again. Warm regards
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