Thank you for pointing out our attention to COVID safety protocols! We take it very seriously! Glad you enjoyed your experience with us. Come back soon!

Hi Richard I would be curious to hear more about your experience on our tour so we can improve it. We would hope that our tour experience is at a similar level regardless of which staff member provides it. It seems that may not be the case at the moment. We have had extremely positive feedback on the vast majority of our tours. Many people have said it is the best of dozens of brewery tours they have had over their lifetime. I’d love to hear more about your experience so we can learn from it. Please contact me directly. steve.dunn@canmorebrewing.com Thanks for your feedback.

Hi David, We're sorry to hear that you didn’t have a good experience while visiting us recently. We’d love to have you back for a do-over, as the vast majority of our visitors have a very pleasant experience and come back over and over. We try very hard to make every customer a happy one - and that's not just a marketing line, we really do. In the meantime, we appreciate your feedback and we’d like to respond directly to some of your comments as they are not completely accurate. As your visit was on a Saturday, our busiest day of the week, we had three people on staff in the tasting room - not "no staff" as you stated. The average age of those staff is 29, so not really "kids" as it were. Many times you may only see one or two staff, as the others could be busy restocking the keg room, cleaning tables or similar. This also does mean that sometimes you have to wait in line for service. We try to minimize those waits as much as possible and generally they are only a few minutes at best. If you waited 20 minutes then something was clearly wrong - we don't have 20 minute line-ups even during our largest parties of the year. Also, no, we don’t have waiters, we never have. We are a tasting room, not a restaurant, not a pub. Part of the fun in visiting a brewery tasting room is to ask the staff questions, find out what’s new or different, try samples before committing to a beer, etc. That is most efficiently offered by having bar service, not table service. Yes, you have to wear a mask when coming to the bar for service and while waiting in line. That is a town bylaw that we adhere to strictly and always enforce. It’s for the safety of everyone. To say that we are not cleaning anything and not adhering to COVID rules is untrue and is a serious allegation. We have drastically changed the way we run the tasting room in order to adhere to AHS rules and keep our staff and customers safe. We have installed barriers at the bar, our staff wear masks at all times when not behind the barrier, we sanitize the point-of-sale machine constantly, we have removed several tables from all three seating areas to provide social distancing (and thereby reduce our capacity). We clean and sanitize our washrooms and touchpoints very regularly through the day and try to clean and sanitize every table between each customer’s use. Sometimes when it is busy and people are waiting someone grabs an empty table before our staff can get to it so it is not perfect. We ask customers to let us know if the table was missed and the staff would be happy get it ready for them. We have since introduced a system by which each table has a placard indicating whether it has been sanitized or not, so both our staff and customers know which tables need to be cleaned. We would love to be able to hire enough staff so that every detail is instantly dealt with and no customer ever has to wait, but that is not practical. We can’t predict when customers will come to our tasting room and how one day may be well above average and the next not. Instead, we staff the tasting room appropriately for what our experience has shown us to expect for that day of the week. We are fortunate enough to have a business that customers truly love and recommend to their friends, so we can sometimes be very busy. As we grow, we add staff where required. So, we're truly sorry you didn't have the experience you had hoped for and we'd like to make it right for you, however, in the future, please just chat with us directly before posting a negative review that is, for the most part, demonstrably untrue.

Hi RockyMountainAnt, Thanks very much for your feedback. It's thoughtful, courteous input like yours that helps to make us better at what we do. I won't lie, it's distressing to know that someone thinks we're a far cry from a local craft brewery. After all, that is what we're aiming for. We pride ourselves in taking the time to create some excellent beers that people love. Thus far, we've had overwhelmingly positive feedback on our beers, our business and our establishment. That doesn't mean that we can't do better. We also strive to be a real part of the Canmore community. We do this in many ways including hiring local contractors, local olympic hopefuls, hosting community events at the brewery, donating time and product to local charities, and more. We're committed to being a valued part of the Canmore community. It's also worth noting a few things here: -we're still a start up as we've only been open for 7 months so we're learning - thanks for your patience. -we're a brewery that operates a tasting room - not a brewery with a lounge or a pub - as such, our hours of operation and decor may not be what you'd see in a plush restaurant or pub. However, we've received enormous support for our decision not to have TV screens in our tasting room. It fosters better face-to-face communication - just like the old days. Most people find that very refreshing and inviting. If you give us another look, you might find that too. -As for our beer flooding the market...I'm not sure what to say here. I'll let our sales staff know they've done a great job? We're only responding to demand from consumers. And lucky for us, that demand has been growing steadily. -our main focus has always been, and will always be on making great craft beer. Period. -Please come in and introduce yourself at the brewery sometime. We'd love to chat more about how we can do better. The beer's on us for that one. Thanks Again~ Canmore Brewing Co.

Hi there, Thanks very much for coming in and taking the time to review us! We always appreciate it. We're glad you liked the beer! We agree that we're not the easiest place to find, but we're working on getting better signage and better Google Maps directions. Unfortunately, we're very limited by sign restrictions with the Town of Canmore's sign laws, but we'll do our best to direct people to the right spot. We've found that the easiest way to describe where we are is to point out the Crazy Weed Restaurant (a Canmore Landmark) then tell people to go ALL THE WAY into the Crazy Weed parking lot and turn right. Follow the parking lot down along the railroad tracks and in 200 m you'll see us on the right. We face the tracks.