Pacific Mall Toronto
Pacific Mall Toronto
3.5
11:00 AM - 8:00 PM
Monday
11:00 AM - 8:00 PM
Tuesday
11:00 AM - 8:00 PM
Wednesday
11:00 AM - 8:00 PM
Thursday
11:00 AM - 8:00 PM
Friday
11:00 AM - 8:00 PM
Saturday
11:00 AM - 8:00 PM
Sunday
11:00 AM - 8:00 PM
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Restaurants
710 within 3 miles
Attractions
71 within 6 miles
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.
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3.5
340 reviews
Excellent
49
Very good
112
Average
97
Poor
40
Terrible
42
IamCanadian44
Bowmanville, Canada14 contributions
Jan 2012
I took in my daughters new $750 HTC phone to get the charging port fixed at The Communications Store...it would cost $80 and be ready in 2 weeks. Returned in 2 wks to an empty store and sign that said to go to the other phone stores,which we did. They all told us the other store was only remodelling. Lie # 2.
Kept calling, nobody would answer so finally contacted management at Mall to be told they moved out of A60. So continued to deal with Buddy Communications, Sugar Mobile aka The Mobile Store and The Cell Phone Store (they go by different names on business cards) and they assured me my phone was in Hong Kong being fixed. Everytime I asked for the person I spoke to previously I was told there was nobody by that name, again with the constant lies...so I informed them at the 6 week mark I was going to call the police and notify the media. Now all 3 stores have shut down, other stores around them when called say, "ohh they went away on holidays". More lies. The Pacific Mall only offered to give me the phone number to the Better Business Bureau, but I've now found out that the same guy owns 90% of all the CELL PHONE stores in this mall and they continue to dupe customers.
I will not rest until I receive restitution for this phone and take down these crooks!!
Kept calling, nobody would answer so finally contacted management at Mall to be told they moved out of A60. So continued to deal with Buddy Communications, Sugar Mobile aka The Mobile Store and The Cell Phone Store (they go by different names on business cards) and they assured me my phone was in Hong Kong being fixed. Everytime I asked for the person I spoke to previously I was told there was nobody by that name, again with the constant lies...so I informed them at the 6 week mark I was going to call the police and notify the media. Now all 3 stores have shut down, other stores around them when called say, "ohh they went away on holidays". More lies. The Pacific Mall only offered to give me the phone number to the Better Business Bureau, but I've now found out that the same guy owns 90% of all the CELL PHONE stores in this mall and they continue to dupe customers.
I will not rest until I receive restitution for this phone and take down these crooks!!
Written February 22, 2012
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
dobby2014
Toronto, Canada1 contribution
Feb 2014 • Solo
be careful there are many knock off parts there. Had cell phone LCD replaced by DECO-it. It lasted 3 days and would not honer warranty.Took it to GalaXymobile in same mall they replaced LCD with original screen ,it has been fine since
Written February 21, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
adventuregirl1111
Toronto, Canada18 contributions
This store provided a service of phone jewelry installation on your existing cell phones..ie phone jewelry, beads,etc.
I had my phone done by one of the staff there last week. They told me at that time, that the beads would stay on my phone cover if i let it dry for about an hour..that i did.
I took care of my cell phone very well.
Despite this, the beads still fell off. I came back to Moshi cell phone place and the girl that installed it wouldn't even speak to me. The other staff and manager both told me it was"my problem" that the beads fell off and that they don't provide any guarantee if the beads fall off"They wanted me to buy my own beads and re stick them on myself. I asked how much it would cost for them to re stick the beads, and they just ignored me. The manager told me "he can't force the staff to stick it back on". He refused to help me and basically told me to go away as they wouldn't be making extra money off me.
My mouth just dropped open and i was very upset as this cost me $45 to have done! These people are lazy, unprofessional and have very poor customer service. They even refused to give me a receipt for the product and service when i got it and stated initially "just come by if there is a problem."
Wow...they sure know how to pull over your eyes.
I would not recommend anybody to go to this place...they are liars and thieves and have no clue how to run a proper service oriented business. Save your money and go somewhere else!
I had my phone done by one of the staff there last week. They told me at that time, that the beads would stay on my phone cover if i let it dry for about an hour..that i did.
I took care of my cell phone very well.
Despite this, the beads still fell off. I came back to Moshi cell phone place and the girl that installed it wouldn't even speak to me. The other staff and manager both told me it was"my problem" that the beads fell off and that they don't provide any guarantee if the beads fall off"They wanted me to buy my own beads and re stick them on myself. I asked how much it would cost for them to re stick the beads, and they just ignored me. The manager told me "he can't force the staff to stick it back on". He refused to help me and basically told me to go away as they wouldn't be making extra money off me.
My mouth just dropped open and i was very upset as this cost me $45 to have done! These people are lazy, unprofessional and have very poor customer service. They even refused to give me a receipt for the product and service when i got it and stated initially "just come by if there is a problem."
Wow...they sure know how to pull over your eyes.
I would not recommend anybody to go to this place...they are liars and thieves and have no clue how to run a proper service oriented business. Save your money and go somewhere else!
Written April 17, 2012
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sue C
Canada8 contributions
Oct 2013
We bought a Samsung Note3 at a store called Case Goodbye in October 2013 during our visit to Toronto. The phone was an unlocked Telus phone. As first, the guy wanted us to pay cash only but we insisted we wanted to pay by Visa. This phone was permanently blocked by Telus in December because it was reported as a fraud phone. We tried to call the guy at the store but he picked up the first time stating he will send us a code (which is a lie because no code can unlock a banned imei). After that call, we never managed to reach him again. So we paid almost 1000$ for a phone that worked for 2 months... We can't go back because we live far away. People just watch out, this can happen at any cellphone stores in that mall because they are all linked. They exchange inventory between stores (we saw them do that in order to get the Note3). Visa can't do nothing even if we paid with their card. We learned our lesson and hopefully no one else will be tricked by them.
Written January 6, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ella H
Toronto, Canada1 contribution
Oct 2014 • Family
This by far is the most horrible shopping mall/ flee market in Toronto. The stores are exactly the same selling the same crap you can get on eBay for so much less. My friend suggested that I could replace my cracked iPad screen and my iPhone in pacific mall Instead of going to apple store and spending a lot of money I thought I could give it a shot.( big mistake) Then I went to the mall in the morning there was no parking most of the people drive very funny... Anyway I went inside checked a couple of stores if they could replace my cracked screen for me and the answer is yes and they all have different prices and I thought that was strange. I went to a store called DECO-IT by Moshi Mobile, then asked the girl if she could replace my iPad screen and fix my iPhone, the iPhone is in a good shape except has a little dent in the side because I dropped it anyway she said she could do it but have to come back in an hour. she also said she can fix the dent by changing the entire backing for the iPhone for $80. The price is a little high comparing the other stores. Anyway I asked her if I could see the backing she was talking about, she said that She couldn't show me because they repair everything inside. I insisted that I see the cover she went crazy on me. She was speaking with one of her co- worker in Her language and she told me that because I didn't trust her she couldn't do the job for me, if I couldn't leave the store ASAP that she would call security. WILL NEVER EVER GO TO this mall because most of them are very ignorant, rude and they have no customer service skill what's so ever. I never felt so un welcomed in my life.
Written November 1, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
smnthtess
Toronto, Canada14 contributions
Mar 2015 • Friends
STAY AWAY FROM SPARKLEMOBILE #A30.....I recently brought my iphone to this store to be fixed. They tampered with the battery on the phone and so the screen popped out again when I tried returning the phone they wanted to sell me a new battery. One of the girls at the store said the person who fixed my phone told her that it was my battery that was the problem when they send the phone to be fix. I asked why she said nothing at the time instead of making me pay for something that was not the problem. I asked her to give my my phone back. When I took my phone to the apple store they removed my original apple screen and put on a third party screen, which I only found out about when I took the phone to the apple store.
Written April 3, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dan W
Toronto, Canada323 contributions
Mar 2014 • Solo
I broke the screen on my iPhone and rather than go to apple to repair for a higher price, I visited the Pacific Mall and went to Hi Mobile to replace the screen for $100.00 plus a 15 cent fee to use interac and save some money. Bad decision! As soon as I got home I noticed square boxes at the top of my screen. Since the store was now closed, I couldn't go back till I returned to Toronto the following week.9 days later I returned with my phone and the receipt. I was told that the LCD screen on my phone was broken. They offered to replace for another $100.00. When asked to speak to the manager the young boy said he was the manager. They said the warranty was only for 7 days. When I told him that they broke the screen they told me they would call security. Do yourself a favour and don't buy from this store. I took their card and their website doesn't work nor is there a telephone number or email address. Pretty sketchy!
Written March 23, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FlyAtNight
Brooklin, Canada3,516 contributions
Apr 2015 • Family
I'm trying to think of a good reason to visit Pacific Mall, and the only one that I can come up with is that it is open on statutory holidays, like this past Good Friday. So much of what is for sale is fake or knock-offs, and you can never tell what the real price is because I guess you are supposed to haggle. I would rather see the true price and pay that. The food court can be a real mess and I would rather eat elsewhere.
Written April 5, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
daniel7928
Toronto, Canada13 contributions
Dec 2018 • Solo
Avoid "Deco-It" mobile solutions store in Pacific Mall at all costs!
I took my Sony phone there to have the screen replaced. I am ashamed to say that although I consider myself a prudent consumer, I made a haste decision to just pick any place at Pacific Mall to replace my phone screen. Well, what a nightmare. First, it took 3 weeks before they actually did any work on it as they claimed they had to order the part. I checked this claim and found out that it only takes 2 or 3 days to get a replacement screen. Then when they finally got the job done, the screen didn't fit, there was glue or gel squeezing out the sides from under the screen, and you could see the inside of the phone through the sides of the screen. Yes, they actually gave it back to me in this condition. On top of that, the phone began malfunctioning in other ways (e.g. screen would go black while making calls). I took it back a few days later and they told me that they had installed a "fake" Sony screen. When I asked why they would do that, they just said, "I don't know." Then they had to keep my phone for an entire weekend to replace the screen with a real Sony screen, but with a white border for a black phone. What a joke. When I got the phone back, I asked for them to at least do something to make up for the whole bad experience. They refused to acknowledge their mistakes and the repair guy just looked at me with a blank stare as to what to do. I told him, "at least do something to show that you care about your customers." He simply said, "No, I won't do anything for you." Please do yourself a favour and avoid this place at all costs.
I took my Sony phone there to have the screen replaced. I am ashamed to say that although I consider myself a prudent consumer, I made a haste decision to just pick any place at Pacific Mall to replace my phone screen. Well, what a nightmare. First, it took 3 weeks before they actually did any work on it as they claimed they had to order the part. I checked this claim and found out that it only takes 2 or 3 days to get a replacement screen. Then when they finally got the job done, the screen didn't fit, there was glue or gel squeezing out the sides from under the screen, and you could see the inside of the phone through the sides of the screen. Yes, they actually gave it back to me in this condition. On top of that, the phone began malfunctioning in other ways (e.g. screen would go black while making calls). I took it back a few days later and they told me that they had installed a "fake" Sony screen. When I asked why they would do that, they just said, "I don't know." Then they had to keep my phone for an entire weekend to replace the screen with a real Sony screen, but with a white border for a black phone. What a joke. When I got the phone back, I asked for them to at least do something to make up for the whole bad experience. They refused to acknowledge their mistakes and the repair guy just looked at me with a blank stare as to what to do. I told him, "at least do something to show that you care about your customers." He simply said, "No, I won't do anything for you." Please do yourself a favour and avoid this place at all costs.
Written December 17, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
60shopper
Markham, Canada27 contributions
Jan 2017 • Couples
Glad that I was not driving. absolutely no parking 400pm Saturday. The shop that we went to was extremely busy, the other eye glass stores were empty. My Daughter and
son in law love this store, they do creative bookkeeping.
son in law love this store, they do creative bookkeeping.
Written January 17, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Doug D
Brampton, Canada
Does anyone know if this place still selling supreme products or Yeezy’s. ? I know the police have been there a couple times and I see in some of the comments knock off’s are still there just want to make sure
Thanks
Written January 4, 2020
I am joining the Sinorama Tour for 4 days starting from pacific Mall, please let me know if it is okay to park your car
Written July 12, 2018
Yes, free parking during the day. I believe over night parking is not allowed.
Written July 30, 2018
Not too sure! Pacific mall is really known for jewellery, cell phones, electronics, movies, and clothing.
You may find a few stores which carry toys, but I think you are better off going to Dollarama or Party City. If you do decide to go...bring cash and save yourself the taxes. Also, be prepared the parking lot is chaos on weekends!
Written August 20, 2017
Do they sell Korean Skincare? I am looking for the brand Mizon specifically.
Written May 8, 2017
They have a few Korean cosmetics store setup there. Not sure about the specific brands.
Written May 9, 2017
Csn I buy a Magic Bullet 26 piece blender set and if it's available would like to know the name of the shop
Tnx
Ajantha
Written March 14, 2017
Which shop can I get my note 4 back camera fix. The pictures are very cloudy. Is there anywhere cheap?
Written January 27, 2017
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