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I go to this place quite often and I would say it does need an upgrade since you can see how old the mall is. I’m pretty sure most of the little shops can speak English however I’m not certain if ALL the stores know it, since I speak to store clerks in Chinese. Some store people are nice some not so much. Though the mall has tons of stores to get glasses, phone accessories, bubble tea, food, toys,shoes,cameras,plush toys, clothes, they even have a small arcade on the 3rd floor. If you ever do plan on going to pacific mall, I can say personally that it’s a great place for when you are bored and want to roam places or want tobut something with lots of stores for the same thing. For first timers Take note there are 3 floors, plus a car garage. There are alot of stores. AND EXPECT TO PAY CASH ONLY FOR MOST OF THE LITTLE SHOPS.…
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Date of experience: March 2020
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Pacific Mall can be a decent place as long as you understand it and know what to do. If you are a local and go to this place once a month or so, you will know what I mean. It can get crowded during peak hours. The big mall can do a makeover as it's beginning to show it's age, feel a little run down. For photography, Arden (kinda close to the middle of the mall, around escalators) has a good selection of equipment. For old school film cameras, they are a good resource and have very good prices for development. There is a small shop for development around the SOUTH entrance - a bit more expensive, lower quality but better prices than Arden if you are looking for disposable cameras. For bubble tea, there are many places to choose from. Places that specialize in fruit flavors (some on 2nd floor) , milk tea. You just have to walk around and find one that suits your fancy. There's one on the first floor near the SOUTH entrance that has a selection of 6, your choice 2 for $9 (also has good choices of fruit flavors). For food, there are 2 food courts on the 2nd floor. The smaller one by the escalators only has about 5 stalls (they are okay, Formosa not so good with not so nice lady at front). The larger one has many more stalls to choose from (Japanese place with sushi okay; lots of choices if you want noodle, rice, ramen). You'll find something to take away including some dessert stalls - ice cream, waffles, bubble waffles, crepes. For cell phone accessories, there are many shops. Yes - prices are not marked and that can be a bad thing. Since there are so many shops ( I think something like 30 on the first floor) just go to at least 5 and get a price for phone case, screen protector. You'll find what the going price is - right now it's $10 for glass screen protector, $5 for plain soft case. Lastly, bring money (expect to pay with cash) and have low or no expectations when it comes to customer service.…
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Date of experience: July 2020
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Love coming to visit Pacific Mall, as it offers a selection of goods I can’t get at home, and more bubble tea options than I know what to do with. One note: we got there just after the mall opened at 11 on a Friday, but many of the stores don’t open until 12 or 1.
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Date of experience: February 2020
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In my view, a successful shopping mall can't just have stores to take money from consumers; it must be well designed to have enough space for people to move about, sit down for a coffee, or just a place to rest. Pacific Mall in north Toronto is a mall all right, but not the kind of mall with proper designs or ergonomic ideas in mind for consumers who spend money there. It's a mall totally centered around merchants and mall owners -- who always claim they are losing money. My family and I went to Pacific Mall on January 25 or Chinese New Year's Day. The street level had all the stores open, and in the center, a stage was set up for performances, and chairs for an audience. Since my family and I wanted lunch, we went to the second level to check out the food courts. The first thing we noticed was that a Chinese restaurant where we used to have dim sum was GONE. In its place were more merchants, with at least one store much like a Japanese 200-yen outlet with mostly personal care products. In the absence of a proper Chinese restaurant, our options were the food courts or a Korean/Japanese restaurant. We chose the small food court that specialized in Cantonese food. We were lucky to find a table, but we had barely settled down when crowds of people arrived looking for a place to sit down. Some stood around to see if anyone was leaving, but most looked unhappy and that they were ready to move on. But it was a strange experience to see people standing around waiting for our table, many of whom actually wearing protective masks like fashion accessories. We managed to have a fast lunch and ventured to other parts of the mall. After crossing Lucky Bridge, an ornamental connection to the larger food court with multicultural cuisines, we realized the place was just too crowded with too many people finding no where to sit down, to eat, or just to relax. It was not a relaxing place; it was a very stressful mall for visitors. The bookstore that we used to know was GONE. Every store was either about food, or hand-held electronics, or clothing. Culturally, we felt a bit short-changed. When we were finally on the street level again, we saw that most stores were waiting for customers. The mall was somewhat empty, as if people took the cue that street level meant "exit" or leaving the place. We looked for a place to sit down, but could only find a low window ledge for all of us. To add to our discomfort, the performer on stage couldn't sing at all. After one song, we heard no applause and wondered why Pacific Mall had invited him to sing at all. So, after a few minutes, we left without buying anything to celebrate Chinese New Year. Why? Because Pacific Mall had nothing for us to buy. There were no supermarkets, or a drug store, bookstore, a library, or anything culturally significant -- just food, clothing, and superficial things such as beauty sheet masks. Oh, there was an arcade but it had very few people inside. We hoped it wasn't going bankrupt. To conclude, we had a dismal experience at Pacific Mall. To say that the mall was designed according to stores on the streets in Hong Kong, that's hyperbolic because everything was rather expensive and we ended up buying nothing. However, if Pacific Mall was indeed, designed as a Hong Kong neighborhood, we get it -- Hong Kong is not in great shape right now and many people are disillusioned about its future. Thank you.…
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Date of experience: January 2020
1 Helpful vote
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Awful experience! Shops are not properly mapped ! No customer service . No price tag ! Confusing layouts ! Low quality material !
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Date of experience: January 2020
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