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Address: Richmond, British Columbia V6X3C7, Canada
Phone Number: +1 604-298-1000
Website
Today
12:00 am - 11:59 pm
Open now
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Hours:
Sun - Sat 12:00 am - 11:59 pm

TripAdvisor Reviewer Highlights

Read all 22 reviews
Visitor rating
  • 7
    Excellent
  • 2
    Very good
  • 1
    Average
  • 2
    Poor
  • 10
    Terrible
Yet another reason we need Uber

I normally take the Skytrain to the airport but my flight left at 6:00am so I booked an Aerocar for sixty bucks to take me from Yaletown to the YVR. I was prepared to pay a... read more

2 of 5 starsReviewed February 14, 2016
ntscdan
,
vancouver
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22 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
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Showing 22: English reviews
Portsmouth, United Kingdom
Level Contributor
27 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We had many transfers with this company and they were always there waiting for us several times in stretch limos which we found very amusing and somewhat embarrassing when we arrived at hotels but we found them professional

Helpful?
Thank Janet W
Dunedin, New Zealand
Level Contributor
47 reviews
12 attraction reviews
common_n_attraction_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

Not knowing how long it would take to get through immigration and customs at Vancouver airport, we were expecting to wait for up to 20 minutes for our pickup to go to our hotel in the city. To our pleasant surprise, a car and driver was waiting at the stand for us. The trip into the city was cheerful and... More 

Helpful?
Thank Gnuthad
Vancouver, Canada
1 review
1 of 5 stars Reviewed 2 weeks ago

total rip off, use a taxi service instead, will double or triple charge you because you are new in town and don't know better. try taxi or uber or anyone else. next time I will hitch a ride in the middle of the night and take my chances instead of getting robbed in broad daylight by these rascals!! in our... More 

Helpful?
Thank alydenyc
Level Contributor
13 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Our travel agent booked us with Aerocar Services for transport from the cruise ship terminal to the airport. We booked and prepaid(plus 20% gratuity) a 12 passenger van with luggage trailer. They finally showed up 30 minutes late and with the 12 passenger van and a suburban. It was irritating that they showed up late, but it was even more... More 

Helpful?
Thank looking4goodeats
CANADA
Level Contributor
74 reviews
46 attraction reviews
common_n_attraction_reviews_1bd8 92 helpful votes
5 of 5 stars Reviewed June 9, 2016

When we arrived in Vancouver airport and went to find a cab, but there were none around. My wife who has a problem with walking said to me that why not try the limousine company and see if they would take us to the hotel. We were pleasantly greeted and advised of the cost to our motel in downtown Vancouver,... More 

Helpful?
Thank MACK14
AerocarService, Public Relations Manager at Aerocar Service, responded to this review

Dear MACK14, Thank you for taking your time to write your review. We are very happy to hear about your positive experience. We are grateful of your appreciation for recognizing excellent service. Please be assured that we have acknowledged Jimmy for his level of service. We look forward in continuing to exceed you and your family's expectations every time you... More 

vancouver
Level Contributor
14 reviews
common_n_attraction_reviews_1bd8 55 helpful votes
2 of 5 stars Reviewed February 14, 2016

I normally take the Skytrain to the airport but my flight left at 6:00am so I booked an Aerocar for sixty bucks to take me from Yaletown to the YVR. I was prepared to pay a premium price for a nice, no hassle ride to the airport at 4:10am. I go outside my condo at 4:10am and there's no car... More 

Helpful?
4 Thank ntscdan
AerocarService, Public Relations Manager at Aerocar Service, responded to this review

Dear Ntscdan, Thank you for taking the time to inform us about your experience with Aerocar. We completely understand your expectations. We strive to provide reliable, convenient and high end service every trip. We apologize for the uncharacteristic service and appreciate your feedback. We will be in contact to discuss further the details of this trip and will definitely look... More 

Brisbane, Australia
Level Contributor
18 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed January 16, 2016 via mobile

This transfer company was by far the best transfer company I have used. I used this company for multiple transfers while I was in Canada and found them to be prompt with fantastic communication and service from every staff member I dealt with. I changed my booking times a couple of times and nothing was an issue. I would defiantly... More 

Helpful?
Thank Carleigh P
AerocarService, Public Relations Manager at Aerocar Service, responded to this review

Thank you for sharing your experience. We are very happy to hear about the fantastic service you received during your trips. We will continue to provide you the prompt and highest level of service every time you book with Aerocar. More 

Vancouver, Canada
Level Contributor
14 reviews
common_n_attraction_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed December 20, 2015 via mobile

Booked Aero Car and paid for in advance 2 days before flight for travel from UBC to YVR. Received 2 email confirmations for payment and pick up at home 7am. 6:40 am Aero Car calls to advise they have no cars available#%^*%#%.. I give the 2 days notice and they can't internally book a car in that time even when... More 

Helpful?
1 Thank johnmalian
AerocarService, Public Relations Manager at Aerocar Service, responded to this review

Dear DesignJunkie, Thank you for taking the time to review our business. I want to inform you that Aerocar Service is currently under new management and are taking all measures to ensure that our clients have the highest level of service. I sincerely apologize for your experience in the past and we hope to have an opportunity to serve you... More 

Sarnia
Level Contributor
5 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 2, 2015

I booked the town car meet and greet service on-line in advance since we were flying in to Vancouver the same day we were sailing. The driver was friendly and patient as we waited for our luggage. He took the cart out the doors right to his vehicle and all the luggage fit easily (3 large and 1 small bags).... More 

Helpful?
Thank Susan W
Level Contributor
15 reviews
common_n_attraction_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed August 18, 2015 via mobile

We were coming off an Alaskan cruise on a Sunday and pre-paid $356 for (2) limos to transfer 11 of us to YVR for our flights home. Our travel agent booked Aerocar and we trusted her recommendation. However, the litany of poor customer service responses and mechanical breakdowns to follow were unbelievably made worse by outright lies told by the... More 

Helpful?
1 Thank Paul B

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