Aerocar Service
Aerocar Service
3
12:00 AM - 11:59 PM
Monday
12:00 AM - 11:59 PM
Tuesday
12:00 AM - 11:59 PM
Wednesday
12:00 AM - 11:59 PM
Thursday
12:00 AM - 11:59 PM
Friday
12:00 AM - 11:59 PM
Saturday
12:00 AM - 11:59 PM
Sunday
12:00 AM - 11:59 PM
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.
Popular mentions
3.0
62 reviews
Excellent
22
Very good
8
Average
6
Poor
3
Terrible
23
Carol W
Saint Michael, MN1 contribution
Aug 2013 • Couples
pre arranged a car to pick us up at the cruise terminal, after many calls to company and being told the driver was "pulling up" the car finally arrived almost 1 hour late,we almost missed our flight, was very stressful, once in limo, seats had rips in them, floor mats falling apart, don't waste your money on this company... take a cab or a train!
Written August 24, 2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HMARMAC
Ulverstone, Australia61 contributions
Sep 2017 • Couples
Before visiting Vancouver we had taken the time to book and pay for an airport pick up by Aerocar. On arrival at the desk outside the airport we were told by the man behind the desk to ask that young guy down there - not what I'd expect from such a service. He advised us there was a delay, and our car would be about 25-30 minutes. This was hard enough to understand, given we'd booked a car. Unfortunately it was 57 minutes before the car actually arrived. However, that wasn't the worst of it. On calling their service to find out what had happened to the car (while we were waiting), I was told this reservation was a first come, first served basis, regardless of the fact we had a booking. Now I might have missed this in their booking fine print, however this approach flies in the face of why one would reserve a car in the first place. I will not use this service again, nor would I recommend them.
Written September 5, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
callmemochelle
Anaheim, CA1,894 contributions
Mar 2014 • Friends
BEWARE of the hidden charges!! I'm giving 3 stars only because the driver got us to the airport in a jiffy. Customer service was LOUSY, probably because the driver figured he'd never see these tourists again.
I booked this thru my hotel, and asked to be picked up at 10 am for a 1:00 flight back to the US. The positive part of this review was the driver was on time. At 10:00 the driver walked into the lobby and told my friend that "he's here" and walked back outside and sat in the car. He never offered to load the limo nor did he tell us that there's a ONE DOLLAR PER MINUTE WAITING FEE. If he did tell us, my friends didn't mention it.
So 10 minutes went by and I finally told the driver that we shold start loading up. I casually mentioned the hotel said our rate would be $60 for the ride, which he replied, No, its now $70 because there's a dollar a minute fee for waiting.
WHAT THE HELL?? Why didn't he say this while he was sitting in the curb??
Like a mad lady I yelled at my friends to hurry up and lets go.
The ride to YVR was QUIET. He didn't chat with us, but did use his phone to chat with someone. I guess we were too noisy talking amongst ourselves, he rolled up the chauffer partitian so we wouldn't bother him.
The air in the car was warm, and I asked him to turn on the AC. He said we had the controls, and didn't even offer hints on how to cool the back down. We had the windows down, and it was raining! Eventually we figured out you had to turn the AC all the way up to cool down the car.
So, here's the kicker.. At the airport, I asked him to give me a receipt. He goes "How much was the ride?" and I said "Well it was SUPPOSED to be $60 but you dinged me 10 minutes for waiting, so I guess its now $70.
As if he was doing me a favor, he said "To be nice, I'll take away the $10 wait fee." and handed me a handwritten card with $60 as the fee.
Originally I had $80 to give the driver a $20 tip, but when he upped my fee to $70, I was still going to give him $80, giving him less tip. Since he lowered the price, he was shocked at the $20 tip. He goes "Are you sure?" and I said "keep the change.".
I'm wondering if he had jerked me off the $1 a minute, hoping to pocket the "waiting" fee. In the end, he still made out ahead...
If I get this company again, I will ask for their "wait" policy. Things like this should be disclosed to me, by the driver or the hotel.
Also a traveling tip I've learned is ALWAYS ask for a receipt. Even if you don't need it, it'll keep the driver honest, as you can see, I don't think the driver "found it in his heart" to discount me back my $10.
I booked this thru my hotel, and asked to be picked up at 10 am for a 1:00 flight back to the US. The positive part of this review was the driver was on time. At 10:00 the driver walked into the lobby and told my friend that "he's here" and walked back outside and sat in the car. He never offered to load the limo nor did he tell us that there's a ONE DOLLAR PER MINUTE WAITING FEE. If he did tell us, my friends didn't mention it.
So 10 minutes went by and I finally told the driver that we shold start loading up. I casually mentioned the hotel said our rate would be $60 for the ride, which he replied, No, its now $70 because there's a dollar a minute fee for waiting.
WHAT THE HELL?? Why didn't he say this while he was sitting in the curb??
Like a mad lady I yelled at my friends to hurry up and lets go.
The ride to YVR was QUIET. He didn't chat with us, but did use his phone to chat with someone. I guess we were too noisy talking amongst ourselves, he rolled up the chauffer partitian so we wouldn't bother him.
The air in the car was warm, and I asked him to turn on the AC. He said we had the controls, and didn't even offer hints on how to cool the back down. We had the windows down, and it was raining! Eventually we figured out you had to turn the AC all the way up to cool down the car.
So, here's the kicker.. At the airport, I asked him to give me a receipt. He goes "How much was the ride?" and I said "Well it was SUPPOSED to be $60 but you dinged me 10 minutes for waiting, so I guess its now $70.
As if he was doing me a favor, he said "To be nice, I'll take away the $10 wait fee." and handed me a handwritten card with $60 as the fee.
Originally I had $80 to give the driver a $20 tip, but when he upped my fee to $70, I was still going to give him $80, giving him less tip. Since he lowered the price, he was shocked at the $20 tip. He goes "Are you sure?" and I said "keep the change.".
I'm wondering if he had jerked me off the $1 a minute, hoping to pocket the "waiting" fee. In the end, he still made out ahead...
If I get this company again, I will ask for their "wait" policy. Things like this should be disclosed to me, by the driver or the hotel.
Also a traveling tip I've learned is ALWAYS ask for a receipt. Even if you don't need it, it'll keep the driver honest, as you can see, I don't think the driver "found it in his heart" to discount me back my $10.
Written April 10, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Richard B
Regina, Canada9 contributions
Feb 2022
On trips to Vancouver, I used to use Aerocar regularly. Cars were on standby at Vancouver international and domestic terminals. On the last occasion I was unable to phone this service. On this occasion, I was once again unable to reach anyone prior to my flight, or upon arrival. On the day prior and day of departing Vancouver I was unable to reach anyone by phone. You may need to book online only, as no one answers the phone. I had to use taxis and Uber instead. Such a shame, as this was a great service.
Written February 22, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
kylem2822
New Westminster, Canada1 contribution
Mar 2014 • Friends
*Hidden charges SCAM* *dont give credit card information*
I used this service for my best friend bachelor party to take us from downtown vancouver to YVR. We needed to make one stop along the way and I was sent a quote of $59.36. We used the service got to the airport and had a great trip.
It wasn't until a couple weeks later that things started to go south. I observed on my credit card statement 2 weeks after the trip that I had been charged by aerocar another 74.96. I assumed it was just a mistake and that it would be easily overturned. I called aerocar and they said their accountant was in a meeting and that he would call me back. He never did, I called again and got the same story. Long story short I had to cal SEVEN times actually get a hold of anyone who could help!!
So I finally get in touch with the manager and she apologized for my experience and told me to email over the charge from my visa card. i did this and this and she replied that the charge did not originate from aerocar and that I should dispute it with Visa. So i did
About a month later I see that the 74.96 charge that was taken off during the dispute had been re-applied to my card. I talked to visa and they said that aerocar sent in a statement saying that the charge was legitimate and it was applied because we had a stop along the way to the airport. i guess it DID originate from aerocar.
So they tried more then double the quoted price, two weeks later, with no explanation for the charge. Keep in mind I have an invoice from them stating exactly what the charge was and the exact route to be taken including the one stop we had.
long story short- got quoted $59 for a trip from vancouver to YVR with one stop along the way. got charged two weeks later an additional $74.96. total cost of a limo ride from downtown to YVR $134.32. Add in the terrible customer service and outright LIES and this service is just NOT worth it.
I used this service for my best friend bachelor party to take us from downtown vancouver to YVR. We needed to make one stop along the way and I was sent a quote of $59.36. We used the service got to the airport and had a great trip.
It wasn't until a couple weeks later that things started to go south. I observed on my credit card statement 2 weeks after the trip that I had been charged by aerocar another 74.96. I assumed it was just a mistake and that it would be easily overturned. I called aerocar and they said their accountant was in a meeting and that he would call me back. He never did, I called again and got the same story. Long story short I had to cal SEVEN times actually get a hold of anyone who could help!!
So I finally get in touch with the manager and she apologized for my experience and told me to email over the charge from my visa card. i did this and this and she replied that the charge did not originate from aerocar and that I should dispute it with Visa. So i did
About a month later I see that the 74.96 charge that was taken off during the dispute had been re-applied to my card. I talked to visa and they said that aerocar sent in a statement saying that the charge was legitimate and it was applied because we had a stop along the way to the airport. i guess it DID originate from aerocar.
So they tried more then double the quoted price, two weeks later, with no explanation for the charge. Keep in mind I have an invoice from them stating exactly what the charge was and the exact route to be taken including the one stop we had.
long story short- got quoted $59 for a trip from vancouver to YVR with one stop along the way. got charged two weeks later an additional $74.96. total cost of a limo ride from downtown to YVR $134.32. Add in the terrible customer service and outright LIES and this service is just NOT worth it.
Written July 14, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Babic072
Vancouver, British Columbia, Canada20 contributions
Jul 2014 • Couples
Without a doubt I ordered a LIMO (excuse the cap locks, its for effect) for our honeymoon drive to the airport. Without a doubt. A beat up, sedan shows up. Ugh. Not a great start. Super frustrating but I'll get over it. I would have if the air conditioning on the hottest day of the year had worked. Absolutely drenched. Had to roll down all the windows for red-neck AC.
The driver, who was lovely, could sense I was furious. I asked if he had jobs after our drop off. "Yes", was the answer. Well, I hope you can switch your car as you will have very unhappy clients if this is the best you can do for AC. "No, Sir. The AC hasn't been working for awhile, But the company is looking into a new fleet". FURIOUS. Sending crap cars out for a $150 one way fare from the North Shore. A taxi with AC would have cost less than 1/2 that.
Good luck with your new fleet Aerocar. I certainly will never consider your service again.
The driver, who was lovely, could sense I was furious. I asked if he had jobs after our drop off. "Yes", was the answer. Well, I hope you can switch your car as you will have very unhappy clients if this is the best you can do for AC. "No, Sir. The AC hasn't been working for awhile, But the company is looking into a new fleet". FURIOUS. Sending crap cars out for a $150 one way fare from the North Shore. A taxi with AC would have cost less than 1/2 that.
Good luck with your new fleet Aerocar. I certainly will never consider your service again.
Written August 1, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Seetal S
Vancouver, Canada1 contribution
Feb 2014
Worst customer service starting with the first phone call. I should have taken the rude lady on the phone as a sign not to book the car. She seemed very stressed out and frustrated, the car was 30 minutes late, the driver demanded cash as his credit card machine was apparently not working, he charged me extra to go to a bank machine, and I almost missed my flight. I am almost amazed that this company is a part of the airport. I called to complain to a manager a few times about my experience and i was told i would receive a call back but it's been three weeks and I have not received a call back. I definitely will never use this company again, especially if they didn't even care enough to call me back.
Written March 2, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sue P
Kingston, Canada4 contributions
Jun 2014 • Family
What should have been an easy transfer was ruined by an extremely rude and argumentative driver. Perhaps being the airport’s “licensed sedan and limousine provider”, they have forgotten what customer service means.
Still no call back from their management. I see why they want tips to be pre-paid
Still no call back from their management. I see why they want tips to be pre-paid
Written July 7, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Allan R
Lahaina, HI19 contributions
Booked an early morning pick up on New Year's Day from the hotel to the airport, but no one came. I called to hear that apparently 'the car' had broken down and that a text was sent to me the day before "Take a Cab" I was told. I received no text, if indeed a text was sent, then it should request an acknowledgement but even that isn't acceptable, other arrangements could and should have been made by them to pick us up for our flight. Unreliable service is no service, spend your money elsewhere.
Written January 1, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Texasmom04
Arlington, Texas363 contributions
Aug 2011
We used Aerocar service to get from the Vancouver Airport to our hotel, The Blue Horizon, downtown. The airport was very busy, so we did have a bit of a wait for them to get a car for us (the reason for not getting all five in the rating); but, because we are a family of six (not to mention having a suitcase for each of us), we ended up with a stretch limo for less than if we had taken two taxis. It was really the way to go ~ fun and a great way to start our vacation in Vancouver. We also used them again to return from our cruise ship to get back to the airport.
Written March 20, 2012
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your feedback Texasmom04. I am glad to hear that the limousine experience was a great addition to your vacation and Vancouver experience!
Waiting time during the summer months can sometimes be up to 15 minutes for curbside service due to demand. We do offer a Meet and Greet Service for an additional fee for those who wish to be greeted inside the airport and have a car reserved. Please consider this if you are back in Vancouver again and wish to avoid the potential of any waiting time :)
Written March 26, 2012
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
No questions have been asked about this experience
*Likely to sell out: Based on Viator’s booking data and information from the provider from the past 30 days, it seems likely this experience will sell out through Viator, a Tripadvisor company.
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