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Plaza Premium Lounge

Open Now: 8:00 AM - 1:30 AM
Open today: 8:00 AM - 1:30 AM
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Traveler Overview
  • Excellent38%
  • Very good23%
  • Average5%
  • Poor23%
  • Terrible11%
Apr 12, 2018
“Always busy, but good food.”
Sep 11, 2018
“Plaza “Premium” Lounge (Gate E)”
About
The newly opened flagship lounge boasts a whole new airport lounge design by renowned designer Kinney Chan of KCA. The new facility accommodates up to 180 guests in luxurious comfort. Spanning over 6,800 sq. ft., this lounge has multiple seating...more
Open Now
Hours Today: 8:00 AM - 1:30 AM
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Contact
3211 Grant McConachie Way | Directly After Security Screening, Richmond, British Columbia V7B 0A4, Canada
Website
+1 604-276-6688
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Reviews (17)
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1 - 10 of 15 reviews
Reviewed September 11, 2018 via mobile

My first lounge after receiving my priority pass. Really disappointed! I can’t say for other plaza lounge but for this one, it is very dated. Does not feel premium at all. The chairs were coming apart. There were only 1 hot dish (some kind of...More

Thank Sasa1314
Reviewed April 12, 2018

The lounge near the D concourse is usually pretty busy, as it serves a large section of the airport. So it can be difficult to find seating, depending on the time of day and how many people are in your group. I enjoy the food...More

Thank Ian K
William L, Manager at Plaza Premium Lounge, responded to this reviewResponded April 12, 2018

Dear Ian, Thank you for your valuable feedback. We fully appreciate the insights you offered. Please rest assured your feedback will be channeled to our relevant departments and we will certainly strive to improve our service standards. We are glad you enjoyed the fish and...More

Reviewed February 16, 2018 via mobile

We had a four hour layover at the airport, so we prebooked for just over £60. Positives; It was quiet and comfortable Unlimited drinks (ok but limited). Negatives; One hot dish ...hope you like beef and rice. Hardy what I’d call variety, and that was...More

Thank GlynOld
William L, Manager at Plaza Premium Lounge, responded to this reviewResponded April 12, 2018

Dear GlynOld, Thank you for your valuable feedback. We fully appreciate the insights you offered. Please rest assured your feedback will be channeled to our relevant departments and we will certainly strive to improve our service standards. We look forward to welcoming you back in...More

Reviewed September 2, 2017 via mobile

Lounge was quiet approx 6pm think there is a lull at this time mainly BA passengers. 2 good areas, soft drink fridge, hot drinks and cakes etc Hot food food choice dim sum, noodles and chick curry with rice. Also soups, pasta and other salads....More

Thank Katharine N
William L, Manager at Plaza Premium Lounge, responded to this reviewResponded April 12, 2018

Dear Katharine, Thank you for your kind words in regard to your recent experience with us. It is my honour to know that our service delivery exceeded your expectations. Please be assured I will pass your kind words to our team and we will continually...More

Reviewed February 1, 2017 via mobile

We used the domestic departures lounge near gate b15 , the one near gate c is very small . Do the walk to this one not far. The shower was awesome . There was 4 of us and none of us had to wait ....More

Thank Maria O
William L, Manager at Plaza Premium Lounge, responded to this reviewResponded April 12, 2018

Dear Maria, Thank you for your review in regard to your recent experience with us. We are glad that our service delivery exceeded your expectations and that all of you enjoyed the showers. Please be assured I will pass your kind words to our team...More

Reviewed December 27, 2016

Small selection of food available. Only one beer on tap. Crowded and noisy. I would bother again. AvoidMore

Thank rustyoldboat
William L, Manager at Plaza Premium Lounge, responded to this reviewResponded April 12, 2018

Dear Sir/Madam, Thank you for your valuable feedback. We fully appreciate the insights you offered. Please rest assured your feedback will be channeled to our relevant departments and we will certainly strive to improve our service standards. We hope you will visit us again to...More

Reviewed December 11, 2016

Enjoyed using this lounge as a benefit of Amex Platinum card membership. There is a small buffet of hot and cold food, tea, coffee, soft drinks, and wine. Lots of outlets for charging devices and free Wi Fi and reading materials. Staff is efficient and...More

Thank Tmamacita
William L, Manager at Plaza Premium Lounge, responded to this reviewResponded April 12, 2018

Dear Tmamacita, Thank you for your review in regard to your recent experience with us. I am glad that our service delivery exceeded your expectations and found our team members efficient and helpful. Please be assured I will pass your kind words to our team...More

Reviewed November 6, 2016 via mobile

After The Fairmont YVR offering us lounge passes with our overnight stay we were looking forward to enjoying lounge services prior to our flight. Well the excitement wore off VERY quickly! The lounge opened late....actually it only opened because we were banging on the folding...More

Thank YNWATravelBug
William L, Manager at Plaza Premium Lounge, responded to this reviewResponded April 12, 2018

Dear Sir/Madam, Thank you for your valuable feedback. We fully appreciate the insights you offered. Please rest assured we have made several changes and have retrained our team members and we will certainly strive to continuously improve our service standards. We hope you will visit...More

Reviewed October 2, 2016

Air Canada Maple Leaf Lounge eat your heat out! This place rocks and has so much better food and drink selection than Air Canada with of course way better service. Bravo!!!!More

Thank FirstClass001
William L, Manager at Plaza Premium Lounge, responded to this reviewResponded April 12, 2018

Dear Sir/Madam, Thank you for your eloquent review in regard to your recent stay with us. It is my honour to know that our service delivery exceeded your expectations. Please be assured I will pass your kind words to our team and we will continually...More

Reviewed October 1, 2016 via mobile

This is the first airport lounge I've ever visited that serves spiced rum -result! Chairs really comfortable and food served is of really good quality. Do much better than the lounge at Heathrow T5 !More

Thank maddiePortsmouth
William L, Manager at Plaza Premium Lounge, responded to this reviewResponded April 12, 2018

Dear Sir/Madam, Thank you for your kind words in regard to your recent stay with us. We are delighted that you are pleased with our lounge offerings. Please be assured I will pass your kind words to our team and we will continually improve our...More

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