Smith & Caughey's
Smith & Caughey's
3.5
10:00 AM - 6:00 PM
Monday
9:30 AM - 6:30 PM
Tuesday
9:30 AM - 6:30 PM
Wednesday
9:30 AM - 6:30 PM
Thursday
9:30 AM - 6:30 PM
Friday
9:30 AM - 7:00 PM
Saturday
10:00 AM - 6:00 PM
Sunday
10:30 AM - 5:30 PM
About
These two department stores in the CBD and Newmarket are great spots to buy New Zealand chocolates and wine. Both host food tastings, photo exhibitions, and tutorials from renowned make-up artists.
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.
Popular mentions
3.5
55 reviews
Excellent
15
Very good
17
Average
10
Poor
3
Terrible
10
Magdalena
1 contribution
Nov 2021
They need to sort their customer service department out *immediately*.
I would be disappointed if a discount offshore online only store had customer service this dysfunction and frustrating to deal with, but for a NZ based supposedly high end company with a brick and mortar store to keep afloat - what on earth are they thinking?! Their product range is decent, but their truly awful customer service is going to cost them repeat business they could otherwise have kept.
I highly recommend you avoid the hassle and disappointment dealing with Smith and Caughey's involves and support a retailer that treats its customers and Consumer Guarantees Act with respect.
I would be disappointed if a discount offshore online only store had customer service this dysfunction and frustrating to deal with, but for a NZ based supposedly high end company with a brick and mortar store to keep afloat - what on earth are they thinking?! Their product range is decent, but their truly awful customer service is going to cost them repeat business they could otherwise have kept.
I highly recommend you avoid the hassle and disappointment dealing with Smith and Caughey's involves and support a retailer that treats its customers and Consumer Guarantees Act with respect.
Written December 19, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BQueen
1 contribution
Aug 2023 • Couples
Dont shop online here!!!! What’s the meaning of shopping online when you can return or exchange if it doesn’t suit you right? They sent me faulty product. I sent it back for a refund and they secretly send it back to me again when the product was obviously missing a button. No explanation or communication. They stop picking up the phone now. Manager promised to call me then never called. Even Shein or Aliexpress allows returns. Shame on them
Written August 6, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Scenic26530090361
1 contribution
Aug 2024 • Family
Was in store August 2024 bought a gift for hubby that he loved. Sadly was back in Wellington so could not do another instore purchase. Contacted Smith and Caughey via email and the lovely Vivien was able to track the product in store and posted to us. We were really touched and impressed by her kindness and due diligence. Thank you Vivien for going above and beyond for us.
Written August 15, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Escape24542218798
1 contribution
Jun 2023 • Solo
Absolutely disgusting customer service. All my questions are being ignored. Sales assistant on the phone can’t put two words together.
I have in the past returned items that were on sale. But recently the company SNEAKILY changed some T&Cs and clearly didn’t inform their customers about that. And when I returned the item that was too big for me (by post) they simply sent the parcel back to me without even letting me know.
I have in the past returned items that were on sale. But recently the company SNEAKILY changed some T&Cs and clearly didn’t inform their customers about that. And when I returned the item that was too big for me (by post) they simply sent the parcel back to me without even letting me know.
Written July 26, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ebony
Melbourne, Australia3 contributions
Jun 2020 • Solo
DON NOT ORDER ONLINE FROM THIS COMPANY I ordered from Smith and Caugheys on 5/5/2020 although it states on the website free postage for purchases over 175 at checkout I paid 35! Fair enough considering I am from australia so I paid it......I received an email on the 21/5/2020 saying it had been posted. 2 weeks after ordering, it is now the 7/6/2020 no parcel.....when emailed I was ignored. I have no idea what the 35 was for considering it was a small tube of lash liquid. I check price of postage from NZ to Australia and it is beyond me that a company can blatantly steal from consumers!
Written June 8, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RoshNewZealand
New Zealand10 contributions
Jan 2017 • Solo
I normally use the benefit counter on Queen Street, but every time I used the counter at Newmarket I have had the worst customer service and brow treatment. First time my brow had a burning sensation when the lady finished, 2nd time one brow was thinner than the other, the 3rd time the same lady did the same thing and had this awful patronizing "love" and the end of her sentences - trying to make me belief that its my brow fault not hers - she kept on asking me how I want it trimmed, where I want it trimmed. I have never had this experience anywhere else. Never going there again.
Written January 13, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
anandah609
Hamilton, New Zealand4 contributions
Jul 2016 • Solo
Wow. After shopping here for 30 years i today experienced the worst service ever. Gobsmacked. The staff overall rate from average to great. This badly-presented woman was so rude, clearly angry with the universe and just wow! Such a bad experience
Written July 31, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ross M
Melbourne, Australia499 contributions
Dec 2019 • Couples
Departmental store with a difference . Well presented and highly customer focussed. Staff are attentive and keep checking on your needs .
Written December 27, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Laura T
Christchurch, New Zealand3 contributions
Sep 2018 • Solo
Absolutely terrible customer service. Now the store sells a good variety of products and brands and it's not easy for us New Zealanders to get what we want. However, I ordered a bunch or products online and one week later I chased my order wondering where it was to be told that they hadn't sent it due to not having one of the items. I find it incredible that I had to infarct chase this myself and also being able to order it in the first place. I'm also bewildered as to why they didn't send my other items and just held off with no contact. I ordered something from the other side of the world and got it in less time. One of the products I ordered was$335 (not in stock) so my order was decent and I would expect good customer service from an establishment like this. Save your money and go elsewhere if you can find places that stock what you're looking for!
Written October 2, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
C P
Tauranga, New Zealand15 contributions
Apr 2018 • Business
The staff here are a combination of self-obssessed and rude. Upon asking a lady's help at one of the many makeup counters she told me they didnt carry a specific La Prairie product and immediately tried to sell me something else. When I pointed the actual otem out that I wanted she crudely and unprofessionly remarked, 'maybe you should take my job mr know it all.'
Furthermore, the men's selection is left wanting and dated. I am a regular at Crane Brothers and Zegna Su Misur - I would recommend those marques over this disaster of a department store, any day.
Furthermore, the men's selection is left wanting and dated. I am a regular at Crane Brothers and Zegna Su Misur - I would recommend those marques over this disaster of a department store, any day.
Written August 31, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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