Mouseman Visitor Centre

Mouseman Visitor Centre, Kilburn: Tickets, Tours, Address, Phone Number, Mouseman Visitor Centre Reviews: 4.5/5

Mouseman Visitor Centre
4.5
Speciality & Gift Shops • Visitor Centers • Speciality Museums
Popular mentions

4.5
132 reviews
Excellent
87
Very good
33
Average
6
Poor
3
Terrible
3

CK
Halifax, UK5 contributions
Very interesting. Beautiful furniture. But...
Jul 2021
I visited Kilburn recently hoping to drop into Robert Thompsons. Unfortunately it was closed (understandably) following the recent pandemic but information on their website suggests it will remain so until at least 2022.
That is a pity because it is a very interesting place to visit. The museum has some fantastic examples of the original furniture made by Robert Thompson.
I will visit again when they reopen but, as other reviews have indicated, if you go and plan to come home with piece of handmade oak 'something' you best take a lot of money or have a very flexible credit card.
For information - in the immediate area (15 minutes drive) of Robert Thompson's are several other 'critter' carvers making oak furniture who ARE OPEN to visit. Many of them have direct connections to the 'Mouseman' and the items they make are as good (if not better as they really feel handmade. Thompson's current items feel very commercial by comparison - this is a personal opinion). The other makers also welcome you into their workshops as if you were a family friend and if you are after a commission...anything is possible! Thompsons' current work feels much more clinical than the more whimsical pieces that Robert himself made year's ago. Some of the other makers' work still feels as if it is from an earlier time.
If Robert Thompson's is open, do go and see it, but while you are in the area you MUST visit at least Squirrelman (Trevor Hutchinson) and Wrenman (Bob Hunter) at least. You will meet the masters themselves at work. Trevor is a real gentleman and at Wrenman you may even meet three generations of the family...including Bob.
Written September 3, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Stella S
England52 contributions
Very poor customer service.
Sep 2020
When I was a teenager my uncle and aunt showed me the mouse man shop in Kilburn, it was a Sunday so we could not go in but it left me longing to own something from there.
As I reached my retirement and was due to move to Northumberland I decided to treat myself to a four-legged stool at £305.00 and phoned up to buy one mail order. The person I spoke to was very helpful and suggested that instead of paying £47.00 delivery charge I should call in on my way north as they were only twenty minutes off the A1.
Tempted to go and collect I agreed and on the moving day it all got hectic and I abandoned things I would have brought to make room for the stool in my car.
When I got to Whetherby Services I pulled in and tried to fire up my phone sat nav only for it to refuse to work. I phoned up the sales and was impatiently asked if I actually had an appointment to call in. I said I had called the day before and was told to ring when I got there but I needed directions.
I was told to go to the next junction after the Boroughbridge junction, get on the A168 and head for Sutton Bank and phone in then but I would still be thirty minutes away from there. Then that I would see signs for Kilburn. I followed these instructions and drove along for half an hour before phoning in saying I had seen no signs for Sutton Bank or Kilburn, only to be told that I should have turned off for Thirsk.
Then I was snappily informed that they have no maps and a shop full of visitors and were too busy to be giving directions over the phone.
All those years of waiting for some mouse man furniture for it to suddenly sour. I confess that I cried at her attitude.
By this time I was on the A19 and could find no way to turn back and didn't want to go to face her. I did send an e-mail to the company explaining my experience but have heard nothing back in a week.
I do hope somebody from the company sees this and they improve their customer service.
Written September 21, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Kevin F
Lincoln, UK3,223 contributions
Interesting Small Museum And Workshop
Sep 2019
This extremely interesting attraction is a must for everyone, not only those interested in woodwork. There are many examples that can be picked up, looked at and purchased. There is a viewing area where you can watch the skilled workers making the lovely furniture.
Written October 20, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

kty910
Hertfordshire, UK93 contributions
wonderful visit
Sep 2019
this is a small museum but so so interesting - you can walk around and sit on the chairs that were carved by the mouseman himself - also interesting to find the mouse of each piece - good filmed introduction to the museum and also a gift shop - do wish though that they had smaller pieces to buy as many of the pieces were quite expensive and it would have been nice to have been able to buy a remeberance of our visit at a price we could have justified - maybe a small disc with a mouse on it for around £20 - there is a tea shop with home made cakes and a lovely garden with views of the white horse carved into the hillside
Written September 25, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

jkaspden
York, UK9 contributions
Mouse man
Aug 2019 • Couples
If you like work in wood this place is perfect, very interesting to watch the skilled men working on furniture every piece has a mouse on🐭 Very nice tea room and amazing view of the white horse on the hill side
Written September 22, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Lin R
13 contributions
Very interesting place to visit
Sep 2019
This is a beautiful village with all the history of the houseman to discover.It was fun visiting the church and spotting all the carved mice on the pews.The visitor s centre is lovely,and the shop is full of interesting souvenirs.The staff are very friendly and welcoming,and the dogs were welcomed too.There is a lovely café with delicious freshly prepared food,and lots of choice.A real gem.Its a short drive or a mile walk from The White horse,carved high up on the hillside.From the carpark you can set off on a choice of walks through stunning countryside.
Written September 4, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Karen H
Worcester, UK9 contributions
A jewel in Kilburn
Aug 2019
This is a very interesting a lovely visitors centre. Lots of different things to discover and see in a small building. As well as the museum devoted to Robert Thompson there is also a wonderful cafe and shop and beautiful, peaceful, gardens. It was great to see the craftsmen at work in the studio too.
Written August 23, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Anna H
Helmsley, UK27 contributions
Really interesting museum
Aug 2019 • Friends
We were looking for a little trip out on a wet afternoon with two OAPs (my parents). I live locally but had never visited before. There are 4 things to see; the museum (small entry fee well worth it), workshops, showroom and shop/cafe.
It was all fascinating and well presented.
Written August 17, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Margaret R
Ampthill, UK155 contributions
LOVELY CAFE
Jul 2019 • Friends
What a lovely place to relax after a long trip to Yorkshire. Being late on a Saturday afternoon, the workshop was closed, but we enjoyed tea and cake in the cafe, and a stroll round the gardens. Glorious views. Delightful to see the Mouseman carved gifts in the shop.
Written July 17, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Em W
Ripon, UK56 contributions
Great experience and interesting visit
Jul 2019 • Couples
This was my second time of visiting the Mouseman Museum
Great experience, just like the first.
Nice to see the working area, which was closed on my first visit
You see the number of workers working their craft.
Shame, you cannot get a closer look - but that is today's health and safety craze.
Had afternoon lunch in the cafe, which was very tasty. The cake - victoria sponge is very highly recommended.
Written July 13, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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