Powder House Ski & Snowboard

Powder House Ski & Snowboard, South Lake Tahoe: Hours, Address, Powder House Ski & Snowboard Reviews: 3.5/5

Powder House Ski & Snowboard

Powder House Ski & Snowboard
3.5
8:00 AM - 6:00 PM
Monday
8:00 AM - 6:00 PM
Tuesday
8:00 AM - 6:00 PM
Wednesday
8:00 AM - 6:00 PM
Thursday
8:00 AM - 6:00 PM
Friday
8:00 AM - 6:00 PM
Saturday
8:00 AM - 6:00 PM
Sunday
8:00 AM - 6:00 PM
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About
Since 1994, Powder House has grown to become the largest and most complete ski rental & snowboard rental shop in South Lake Tahoe, California with 9 locations and a delivery service. For convenience and value of ski & snowboard rental packages, you cannot beat the Powder House Ski and Snowboard of South Lake Tahoe. - We are a Locally Owned and Operated Company. - Voted 'Best Ski & Snowboard Rental Shop' by Tahoe Locals since the 1990's. - Easy to use online booking reservation system for Ski or Snowboard Rentals in Lake Tahoe! - Every 4th Consecutive Ski or Snowboard Rental Day is yours for FREE. - Save Money on Sierra Lift Tickets - Save money by not having to pay baggage fees. - Discounts for More than 10 Ski and Snowboard Renters. - Experience the Best Equipment on the Market from Tahoe Powder House's 8 Locations. - Lake Tahoe's most advanced ski tuning centers featuring Wintersteiger Ski Tuning Technology. - A Huge Selection of Winter Ski Clothing and Accessories for the Entire Family. - Tahoe Powder House Carries The Latest Brands & Styles!!! - Custom ski and snowboard boot fitting, foot beds and boot sales. - Reserve your Rentals & Rental Equipment online and save 25% - Coming in Late? Our Main Rental Store is Open until 10:00pm on Friday at (4045 Lake Tahoe Blvd across from the Heavenly Gondola at Heavenly Village)..
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
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3.5
41 reviews
Excellent
20
Very good
7
Average
3
Poor
2
Terrible
9

Fe2O3
Key West, FL38 contributions
Made a reservation for rentals and got there a little early. Zero problem with early arrival. We were taken in right away and fitted with typical equipment for intermediate skiers. Volkl RTM skis seem to be the standard performance rental, and this shop was no exception. The equipment was in very good condition and worked well for us. Being a smaller shop, the variety offered for rental was limited. (Hence 4 stars, not 5) BUT I was offered direction to a shop the could offer a greater variety, which surprised me. They want their customers to be happy with the service, even if it means sending them elsewhere. I don't think you can beat the price anywhere else in South Tahoe. Their e-mail communication was also very good. I contacted several shops in South Tahoe and these guys always answered in a reasonable amount of time.

On one other note - I decided to rent performance skis as opposed to demo skis as the biggest difference between the packages seemed to be the age of the skis. As explained to me, current model years for demos and 1 to 2 year old skis for high performance and performance skis, respectively. Also, in renting the demo package, I was sort of discouraged from asking to change skis, which I thought was the whole purpose of springing for the demo package price.
Written January 24, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

ljr2612
Melbourne, Australia280 contributions
Family
We have hired our gear from Powderhouse twice over a 5 year period. When looking at hiring gear again we read many reviews and decided to use them as they were the cheapest - compared to the other big players (Heavenly etc).

When we arrived to pick up our gear we couldn't believe the attitude of the girl who served us. It is unbelievable why a business would hire people with bad attitudes and poor customer service.

The guy who helped fit the boots etc was much better. Hence the 3 star average rating and not a 2 star poor rating.

The actual gear was fine - no problems at all. We didn't end up skiing/snowboarding much though as the mountain closed due to high winds and snow storms...

There are many smaller rental places around that seem to offer great pricing. I don't know what the quality of their gear is, but might be worth checking out...
Written May 9, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Melanie G
La Grande-Motte, France55 contributions
Couples
I went to rent skis and boots here because it was across my hotel and they had deals. I was very disappointed with the service. We were in a bit of a rush because our shuttle was leaving in 30min and the guys didn't do anything to accommodate us. They both gave us skis that were way too small.. And didn't ask us what we'd like or this height was ok. They just adjusted it and send us on our way. We were in a rush so we didn't have to time to change but I wasn't very unpleased with it. I thought the guys were not very good at their job and looked half asleep. Gear was old and deteriorated but it worked fine for a day. Prices were good though.
Written February 22, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

David J
1 contribution
Family
Beware deceptive marketing!!! Unethical company, don’t rent from Powder House Stateline without reading this review.

Powder House Stateline will entice customers with a sign that says $30 rentals. Their corporate website clearly says “All Packages include skis, poles & boots” which is 100% untrue.

After renting a child ski package for 3 days the cost listed on the company website calculates the cost at $93.

I also rented a helmet which cost $39 for three days, so expected to pay more then $93 but the total charge was $165.86!!! Wow!!

After having a discussion with the lady who supposedly said she was the manager, I was told that she does not control the website and I owe what I owe. Sorry, dude.

She was also trying to justify the higher price as she said that they only rent the “performance ski package” BUT my receipt shows “child ski package”.

Unethical, dishonest, and with a management team that has zero customer service skills. Not a place I would recommend.
Written March 10, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

JoanneLB
New York42 contributions
great experience renting skiis for 4 people. Make appt for the day before and went in got fitted and were on our way within an hour. rented 3 days, 4th day was free. This was great as we skiied 3 out of 4 days, non-consecutive. Drop off took a few minutes and we were on our way. Quick and easy, friendly staff. would definitely use them again
Written March 11, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

SJD870
Sydney, Australia9 contributions
Couples
Powderhouse demo store at South Lake Tahoe ticked all the boxes for us. The knowledge, and friendly service that Mark, Owen and the other demo tech team provided us was wonderful. We were able to demo, purchase and store our skis during our stay, with friendly greetings each day we arrived. Prices were good, buying rather than renting, and the convenience factor perfect near the gondola. Was great to be able to arrive at a store jet lagged, and be helped in such a professional way, then continue to welcomed throughout our fortnight holiday.
Thanks guys keep up the good work.
Written February 28, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

OnAir700952
7 contributions
Family
First time skiing. Gave me skies that are too hard locked almost ruining entirely my ski eexperiance! My private proffessional instructor said this was unreasonably adjusted! Bcz of it I couldnt do the slopes!

The worst part was when I told about this all to the manager Heather , she insisted that it was fine and would not ecknowledge their responsibility At All!

If you dislike bad equipment and bad service- I strongly recomand you to not get your rentals there!
Written February 7, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Rewrite
Hamilton, VA57 contributions
I chose to rent my skis here because our hotel gave us a flyer that entitled us to a 15% discount and the fourth day free.
It wasn't worth it.
The staff had no customer rapport. They weren't really rude except for seeming slightly condescending, they just acted bored and uninterested in customer service. I should have taken this as a sign and gone to RipnWillies (where my wife went after seeing my experience and where she was much better cared for).
Instead I ended up renting what was called "The Sport Package". The skis were functional but beat-up and the boots, while better looking, were very low-end. The next day I went back and traded up to "The Performance Package" (I was invested at this point because of the 'fourth day free' deal). The boots were much better and the skis were fine.
Overall I felt like it was almost a bait-and-switch scam. Just call the skis what they really are, don't give pieces of trash fancy names. More importantly there are plenty of competent people out there who'd be happy to have a job like this. Hire them instead.

Written March 10, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Sorry to hear you had a bad experience. The sport package is our basic value package and yes the skis are old but the price reflects this. We recommend everyone to go into the performance package and we only offer the sport package at select locations for 'value' based customers. There is no bait and switch involved and it is only a $7 difference. Not much considering lift tickets at Heavenly are well over $100.
Written March 11, 2016
This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

BrucePerens
Berkeley, CA10 contributions
Family
These folks will rent you the "performance package" without telling you, and thus overcharge you about $15/day.

Even if you can get them to rent the "basic" package, it's overpriced about $9 compared to other rental shops in the area

And the equipment they gave my 15-year-old son had fiberglass de-laminated along the upper edges and would give you fiberglass splinters from handling it. The fitter acknowledged this was a common problem when I returned the ski, but said it didn't effect any of the parts you ski upon. The fiberglass splinters, though, are a safety issue and skis with this problem should never be given to customers without first getting the fiberglass re-glazed. I took a photo of how bad the fiberglass problem was.

In total, I paid about $75 when I should have been billed $40 for a two-day rental, and got damaged skis.

I asked the manager for $20 back, really just a token, because I'd been deceived. He refused! He was trying to get me to agree to some smaller amount, and actually said "I'm trying to work with you". I don't know what was going through his head that would make him try to nickel-and-dime me for what was probably about $5, but I was finished with him at that point. I told him to charge me the full amount of the rip-off and that I'd not use Powder House again, and would give him bad feedback online. I'm just astonished that this fellow would accept losing the business of two annual season-pass skiers, and getting the bad feedback for his company, all for the price of a fast-food hamburger.

I used the branch at 3930 Lake Tahoe Blvd, South Lake Tahoe, CA, and was there on Sunday, February 21, 2016 at about 4 PM. The amount of money concerned means nothing to me, but I still am offended by being ripped off and don't think you should be ripped off either.
Written February 22, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

ads264
Lima, Peru69 contributions
Even though I went through a very long process to reserve equipment online with very detailed information, I wrongly assumed that when we arrived most of the equipment was going to be ready and speed the process. Wrong.
The boots, skis and poles were very deteriorated.
The staff was disorganized (although some were helpful) and because of it they made a mistake on the amount to charge. when I mentioned that there was a mistake one girl changed to a very unfriendly and rude mode, even though I was trying to tell her that she was going to charge me less. he didn't let me talk and only when she noticed the mistake and I told her that I was leaving that she was more receptive.
There are other places to rent equipment. Not recommended.
Written February 20, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Powder House Ski & Snowboard is open:
  • Sun - Sat 8:00 AM - 6:00 PM
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