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Tahoe Cruises

South Lake Tahoe, CA, USA
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Hours Today: 9:00 AM - 6:30 PM
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critiqueVirginia wrote a review Nov 15
virginia78 contributions32 helpful votes
What a special experience!! Historic boat with good narration. Excellent crew. Views were spectacular. Will return on next trip!!
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Date of experience: November 2020
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Response from Fred G, General Manager at Tahoe Cruises
Responded 1 week ago
Thank you! Great review and we enjoyed having you with us! Thank you for the crew shout out too, as we think they are the best on the lake! See you next time!
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LindaDiane wrote a review Nov 10
North Palm Beach, Florida1 contribution
My husband and I have two service dogs I had called ahead to reserve our spots on the boat along with other family members I also informed the company we will be bringing two service dogs aboard She thanked me for letting them know She said it was important because she needed to let the captain know When my family and I arrived we were waiting in line to be greeted by the captain and give him our names Instead of welcoming us he demanded to us we could not take those dogs on the boat Needless to say I was shocked at his behavior and disappointed there was a break down of communication between him,his crew and administration He demanded to know who I spoke to and of course I didn’t get the girls name on the phone So after that unpleasant experience with the captain and the rest of the people in line I proceeded to the next person the camara lady and she began the same thing all over again about the service dogs Than after her came the next crew lady also giving me an inquisition about our service dogs By this third inquisition about our service dogs I was upset,angry and totally stressed out. But it was not over yet !! The captain approach me on board for a second time to ask me the correct questions that he is entitled to ask and I answered his questions but by this time the trip was already ruined for me and my family !! I am writing this review to avoid and prevent anyone us that has service dogs and plans to take a trip on this boat.
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Date of experience: October 2020
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Response from Fred G, General Manager at Tahoe Cruises
Responded 2 weeks ago
Hi Linda, Your reservation did, in fact, list service dogs, however the captain could not remember your name when he called the office to verify. We have many people who claim service dogs when in fact they are pets or emotional support animals, which are not service dogs. Your dogs, two poodles in sweaters, do not look like certified service animals and you had allowed people to pet them, which is not what is generally permitted for service animals, as they are working and should not be distracted. Because we get so many people who are making fraudulent claims about their animals, we tend to screen more carefully. We apologize for you feeling harassed.
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Oscar B wrote a review Nov 4
2 contributions
Me.and my wife celebrates our wedding anniversary. And we have so much fun on the Safari Cruise. We're planning to do it again next year. God will
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Date of experience: November 2020
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Response from Fred G, General Manager at Tahoe Cruises
Responded 3 weeks ago
You two were fun! Thanks so much for sharing your anniversary with us! We look forward to seeing you next year!
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Alexandra & Eli Oluku wrote a review Nov 2
1 contribution
Great views - nice to have free drink & picture taken of group upon docking. The crew were courteous.
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Date of experience: November 2020
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Response from Fred G, General Manager at Tahoe Cruises
Responded 3 weeks ago
Thanks so much for your review and confirmation that we are taking necessary precautions to protect our guests and crew!
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LWolkoff wrote a review Nov 1
4 contributions
Delightful Sunset Cruise! The Captain was knowledgeable and entertaining. The crew was a great team focused on making the trip a unforgettable experience.
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Date of experience: October 2020
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Response from Fred G, General Manager at Tahoe Cruises
Responded 3 weeks ago
Thank you Linnae for such a kind review and shout out to the Captain and crew! We love our guests and it makes us so happy to know you had a good time!
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