Time of year
Bogdan wrote a review Nov 2020
United Kingdom1 contribution
Friendly staff and amazing atmosphere. One of the best leisure park in Northern part of Romania. Will definitely come back.
Date of experience: December 2019
Alessandro wrote a review Aug 2019
Rome, Italy17 contributions6 helpful votes
There are no words or stars to express what or how we feel . It hasn't been a bad experience , it was just horrible . But i'll just start : sunny day , so we decide to go at the pool with friends and our nephew , since we haven't seen her for about 3 years now . So we get there , and here comes the best part . Huge crowd at the entrance so we do the line , get at the front desk and ask for 4 tickets and a kid ; we're being told at the front desk that they're out of umbrellas and beds , but they're get free after waiting a bit , and so we decide to get in . There are no places where to wait !!!!!!! Not only , there are no supervisors whom u can book an umbrella once it gets free , so after less than a minute we go back at the front desk and ask for a refund , since we haven't used the pool for nothing . Kindly we're being answered to wait for the pool Supervisor to come at the front desk and she will solve our problem . So we wait and when she comes , tells us how sorry she is for what happened , so she proposes to have us again next day if we agree and so we did . Next day unfortunately it was cloudy , so we decided to go back at the nice lady and ask for a refund . So we did , and when she came , she Kindly told us that is impossible to get a refund and that if we insisted we had make a formal request and wait for an answer , otherwise it would have been impossible . I let her now that we to have hotels and catering business , and we now how thing work , and a refind is possible , but she keeps going for her own street , NO REFUND , MAKE A FORMAL REQUEST . At the end we give up in front of all this Bad and Mean Intention ,disappointed and angry as hell we decide to leave , swearing ourselves never to step again in this place . Even this people lives in democracy they still have to learn how to do business , Money is important ,but More important are u're customers and the experience they have with u . A place to AVOID at all costs…
Date of experience: August 2019
1 Helpful vote
Cornisa AquaPark & Sports Botosani wrote a review Apr 2019
Northeast Romania, Romania22 contributions4 helpful votes
A wonderful day spent at the pool with the family! The staff is very kind! They have shown much professionalism and understanding!
Date of experience: April 2019
3 Helpful votes